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Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
The pads don't stay in place after washing, the sides roll up after the first wash. Not that great at support, by the end of the day it seems like you are falling out of the bra if you do a lot of bending throughout the day
Date of experience: May 16, 2020
I got the Shapermint just to see if all the YouTube video where correct. And what I have experience is that they are correct. It's comfortable and fits great. As well as the hold it gives you is great as well. I will purchase another pair soon.
Date of experience: May 11, 2020
These bras offer a medium support i would say. The one with thr clasp at the back is my favorite. I wear it A LOT! It's so comfy like I don't have a bra on. The everyday wireless v shaped one is a bit too small in the cups for me to wear it out of the house. However it is so comfy I put it on when I get ready for bed and I could even sleep in it in the summer.
Date of experience: December 19, 2020
Thanks for your detailed feedback, Christine. Were happy you loved how comfy your shaper bras. But, we want to make you the happiest and we offer a FREE exchange for your perfect so you can also wear them wherever you go. Send us a DM with your order details here: http://m.me/shapermint.❤️
I had trouble with my item not fitting as expected. They not only helped with an exchange, they listened to my problem, recommended a different style in a different size and the new item was just right. They know their stuff and stand my their fit guarantee.
Date of experience: June 28, 2019
I had troubles figuring out the size best for me... i added LOTS of weight during our covid nightmare and i couldnt fit nicely into any of my clothes. These shapers are EXCELLENT and the customer service was absolutely fantastic! I would recommend to everyone to give these a try. Absolutely LOVE them! An amazing company 10 stars!
Date of experience: December 23, 2020
You're the best, Chrissy. Thanks for the awesome feedback! Join our crew and be one of our Brand Ambassador. To sign up, just head on to this link: shpmint.com/ambassador
Frustrating, their was great effort to assist me, but your merchandise was not for me, I needed full, firm coverage, your product made my troubled areas more pronounced, which was not a good thing, but you did try your best to assist me, unfortunately, you had nothing
Date of experience: October 14, 2020
Sorry to hear that, Sadie. We're sure there's a shapewear from our marketplace that'll work better on you, perhaps one with a higher compression level? Let us help you, please DM us at http://m.me/shapermint for best assistance. Thanks!
Not all shapermint products are the same and the same goes for women. While it did take me trying on multiple items to find what worked for me, it was extremely easy to do. Not only was it easy, the process of trying items on, sending them back, and receiving something else only took a few days. I had to try on many items to find what worked for me. From the first time I received my original order to my final was only three weeks, and I think I tried on everything Shapermint had to offer. Thank you Shapermint for making the process easy to return and getting a replacement.
Date of experience: June 17, 2020
I absolutely love my shapermint. It was well packaged and fit comfortably. I never have to worry about my shaper fitting too tight and constricting my movements. It smoothed out the areas that I have the most problems when wearing clothing that clings to my body. Thank you shapermint, you exceeded my expectations.
Date of experience: May 26, 2020
They lie, they lie, they lie! Not only does it roll, but it will still be rolled when it's off and on its way to the garbage. Don't expect to have any luck returning it either cause you won't find any info about how our where to return it in the package it comes in. Save yourself a ton of frustration and just don't order!
Date of experience: February 8, 2019
We're sorry to hear that it rolled down on you, Renee. You just probably need to get a different size, it's best if you get your size based on your actual hip measurement in inches.
Here's the link from our website on how to process a return or exchange request: https://help.shapermint.com/hc/en-us/articles/360016983473-How-do-I-start-an-exchange-
Let us know if there is anything else we can help you.
Have a great day and stay awesome.
Ordered 3 shapers and was very happy with the items! They were very comfortable and fit my shape perfectly!
I was skeptical of the item, however, reading reviews I decided to give it a try.
I can also confirm it was worth it and I am very happy! Thank you Shapermint!
Date of experience: July 28, 2020
My experience was not good but not bad either on the TV it show the women stomach flat as a pancake but my experience was nothing like that although you could tell the difference in the way your clothes fit.
Date of experience: June 8, 2020
I especially appreciated the swift response to my request for a replacement in a different size, and to my surprise, I was invited to share the smaller item with a friend or family. Now my granddaughter is an enthusiastic customer.
Date of experience: June 8, 2020
Being that I have always been a bigger girl, buying leggings has always been stressful and traumatic. Shapermint has the perfect mix of thick quality material with noninvasive sculpting shapewear. These leggings are the best I have ever had, and that's no joke! I feel like I can move around freely without having to worry that something is popping out or see-through.
Date of experience: June 14, 2020
Checked in. Found what I wanted. Then I was offered a discount on the already discounted price! Upon checking out I was offered another item at a 60% discount. So easy to order. So easy to exchange. The process is extremely quick that it beats going to the store!
Date of experience: June 4, 2020
It took two tries to get the great fit I was looking for and so worth it! The customer service staff was great, quickly shipping out the right size. I had to go up one size from what I had been wearing. What a comfortable bra with great support.
Date of experience: May 27, 2020
I bought two bras from True & Co. They are very soft, but not very comfortable and were VERY expensive. The bras from Shapermint are less expensive and fit much better and are way more comfortable. They are tighter and yet are not uncomfortable under the breasts. I don't understand how that works, but it does. Just bought two more.
Date of experience: March 31, 2020
I received an order and the bras were too small. I contacted customer service and was able to exchange them for two others that I had purchased before. It was all done online and was hassle free. I recommend them.
Date of experience: October 14, 2020
I had the most amazing experience with Shapermint customer service! It's actually the best I've ever had and I'm honestly so happy with this company. Prompt response with instant refunds along with keeping the incorrect product. Highly recommended this company!
Date of experience: October 25, 2020
My initial purchase was a bit big but customer service made a effort to ensure I was 100 % satisfied. They sent another free of charge and it arrived immediately. I am happy with both my purchase and the customer service.
Date of experience: November 1, 2020
Perfect! Thanks for the feedback, Ruth. Hey, send your pics to us with your favorite outfit and shapewear on. You can get a chance to be featured or posted on our Social Media pages. Stay fabulous!
Unfortunately, it was a waste of time and money for me to purchase the plus size bra's. I can't imagine what measurements they used to size them because they don't fit. Go back to the drawing board for plus sizes please! On the plus side the material is to dream for.
Date of experience: August 13, 2020
Shapermint worked with me over a couple of months trying to find a garment that works for me and fits me right. I switched sizes and products until I found what works. This happened over 6 products until I found the right one. Shipping was free for my returns and when so many had not worked, I was told to keep the products and give them away. Each time I worked with customer service they were FANTASTIC. I would highly recommend buying from them.
Date of experience: April 1, 2020
They suggest sizing up. I had to return my order to size down. To big fits funny. I ended up buying two bras not pullovers I hate those. Three high waisted boy shorts and two high waisted leggings. Everything fits well except the bra straps are not adjustable and stretch out easily! I bought these items because I needed some shapeware. This was affordable and you can exchange but only 30 days not the 60 they advertise.
Date of experience: August 20, 2020
Ordered 2 items. Black & Nude colors. Fits wonderfully. Compression level is perfect. Very comfortable. Only issue is that the black one doesn't stay up. It rolls down. I don't have that issue with the nude one. Even if I pull the black one 1/2 way up it rolls. Very disappointing so I don't even bother wearing it. Otherwise the product is fine.
Date of experience: December 22, 2019
Sorry about the slight issue, Olivia. Please send us a DM via FB messenger with your order details, and we'll have someone help you replace that item.
Ordered on line and everything came in a very reasonable time and individually packed which was also nice.
Everything fit just fine and I bought two different sizes and they all worked. Very nice length to shorts, long pants and
Capris.
Thank you
Date of experience: February 22, 2021
Thanks for sharing your awesome experience with us, BZ. :) Stay amazing!
Fit and sculpts tummy area perfectly. I was skeptical about the ads so I hesitated to buy it for months until I purchased it in October 2019 and I was happy with my purchase and already looking into other products that they offer.
Date of experience: November 19, 2019
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Hi, Tammy! We're sorry about the bra that you have. No worries, we're here to make this right. Please send us a message through this link with your order number http://m.me/shapermint.