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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
Bought one to try. I have a hard time finding a bra that is comfortable, this one is. I have worn it a few times and washed it twice. It holds its shape and washes well. It does not ride up and feels like not wearing one at all.
Date of experience: October 1, 2020
I washed them before I wore them and the material on all of them got "pill". For a bra that you wear under t-shirts that's bad. The material should be smooth and not have tiny bumps on it. And... yes... I washed them in the bag that was provided.
Date of experience: March 13, 2020
I love my cami shaper. It is comfortable while giving me back my shape.
I must say that I find receiving your frequent emails a bit annoying. This is not a product that one buys frequently. One monthly email to remind us of your product would be sufficient.
Date of experience: December 4, 2019
I ordered twice from them, some how I received two items. Was quickly credited... and told to keep and enjoy the other, I was pleased and impressed. The second order was followed by an email to confirm that I was satisfied. Very surprised...
Date of experience: July 2, 2019
I thought the shareware I was purchasing had better compression than what it has. However customer service was kind to inform me that the garments I purchased were for smoothing after I purchased them of course. They directed me to a different garment to purchase that has better compression.
Date of experience: December 18, 2019
I had been trying for a long time to find a bra that fit and was comfortable. There was fail after fail until Shapermint. Fit is perfect, fabric is soft and supportive and a back extender is included with every bra! Thank you!
Date of experience: July 22, 2020
I'm very happy with my selection but need to return the 3X as the 4X fit perfectly. I will be ordering some more items in the near future, but right now with the corona virus, I have no income coming in. Thank for making such a wonderful product.
Date of experience: June 8, 2020
The reason I purchased the Shapermint was their claim it won't roll down. It does on me where the tape is to hold it up. I wanted to return but they said they would deduct a restock fee. I also asked for a return label I said I should get a full refund. No response from them. I should not pay restock fee or shipping.
Date of experience: January 15, 2020
We can exchange it for free, Carol. You probably just need a different size. You may also try a different brand if you like. You may send us a DM on Facebook so we can assist you properly. For questions about our return policy, kindly visit this link: https://shpmint.com/smretpolicy
I love the products I ordered, very comfortable. I had to return and exchange an item or two due to sizing issues; the returns were easy and seamless. What a wonderful company. I received my item promptly, in good order and the sizing was perfect. I will surely be back for more shapewears.
Date of experience: August 4, 2020
The only complaint I had was that I needed to exchange a number of times before I finally found the right fit. Other than that everything was great. Customer care was super awesome with the exchange process and helped me until I was happy with the product.
Date of experience: January 30, 2020
I got excited about this product but when I got it and tried it on to see how it fits I got disappointed because it failed my expectation. I thought it's different from the other products that I have. It didn't have the tummy tucking effect on me mommy tummy still very visible and it rolls down. So disappointed. I want to return it...
Date of experience: June 18, 2020
So sorry your order didn't work for you, Ana. Please send us a message through Facebook Messenger, so we can check for available options. Here's the link http://m.me/shapermint. Thanks!
One item didn't fit, a replacement was for the same bra in a different color. It was agreed that this would be rectified. Next one sent was wrong too. Third time will hopefully be the charm. It appears that the right item is being sent.
Date of experience: August 16, 2020
I know this bra is supposed to be the bra you throw on comfort bra, but this was a hot mess. There was absolutely no support. It was like I didn't have anything on. I thought there would be better. This was a waste of my money. I gave them away.
Date of experience: June 2, 2020
We'll make it right, and help you get the best fit, Tonya. Please send us a message through this link with your order number http://m.me/shapermint.
I get so many compliments when I wear my curveez shaper! People want to know if Ive been working out or going to the gym. I love my shaper It doesn't even feel like im wearing it, no pokes or sticks and it never falls down I'M definitely going to be purchasing again
Date of experience: August 30, 2020
Yas! We're so in love with your feedback, Keyaira. Are you already one of our Brand Ambassador? If not, then here's the link to sign up: shpmint.com/ambassador
Stay awesome! ❤️
I have had the occasion to wear my Shapermint three times now... each all-day experiences, and I was comfortable. Also, my look in the tops I wore smoothed away the "inner tube" around my middle. I had more confidence in my clothing, and even my attitude improved.
Date of experience: August 26, 2020
Thanks for leaving a feedback. Don't forget that we’re just a DM away should you need assistance, okay? Stay awesome!
I ordered the all day comfort bra and it ran a little small compared to your sizing chart and even though it held the girls in the right place when I first put it on it was pretty droopy after a couple hours. Also, the shoulder straps rolled in and wouldn't lay flat.
Date of experience: May 4, 2020
I wear my Shapermint Hi Waist every morning when I take my 2mile walk along the San Diego Bay Front. It feels wonderfully supportive, but not too tight. After my walk, I often forget that I have it on. It has also helped to relieve some of the discomfort I occasionally feel in my hip when I'm walking. I like it so much, this is the second one I've purchased..
Date of experience: June 12, 2020
The advertise the leggings as being opaque but when they arrived they were 100% see through. You don't get a refund on shipping and they charge you just under $7 to "initiate a refund". It makes me feel like these leggings cost them like $1 each to make because they don't even ask you to send them back. If you are outside of the United States DO NOT order from this company, and DO NOT buy leggings from them
Date of experience: November 1, 2019
Hi there, Sarah. We're so sorry to hear about this. Allow us to further assist you with your concern. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
When I first got my 2 bras, I was thrilled with the comfort, and the quality and with one, at least, the fit. The white one fit very nicely, but when I washed it (in cold water and hung to dry) it shrunk quite a bit. After wearing for a while, it stretched a bit but was never as comfortable as when I first got it. The black one, however, was too tight right from the start. I am thinking it was mis-sized. I have not washed it yet, but afraid it will shrink even more than the white one. Other than that I love them. Most comfortable bra I have ever had. Am thinking if I order again, I should go a size up.
Date of experience: February 15, 2020
Just love all products. They fit perfect and they hide all my problem area's. The material is real good and not cheap at all. Feel good to wear, dont have trouble moving in them. Wish i could get more colors on high waisted leggings. And would love to see jeggings and white pants. Even the packaging looks well thought threw. I hope to see more. Im gladly eager to buy.
Date of experience: July 4, 2019
I love the items that I purchased. It is so nice to put on one of the new pantie and get the support that I have been needing for such a long time. This item gives me the support I have been lacking from my own girdle that I was wearing plus the figure and shape I was getting from it. So great wish I would have found them sooner then I did. I have told others that have asked how I'm able to move a little better then I have in the past few month about this product. Love it. Thank you, be glad when I can afford three more.
Date of experience: May 27, 2020
I like the price, since most stuff is on sale most of the time. Unfortunately, they run out of my size on some items regularly. I wish they labeled the items better so if you had ordered several styles and wanted to reorder something you really like, you could be sure what you were ordering. I returned nearly everything in this order because I reordered the wrong style bra because of their vague labeling. I also returned the tank top because it was see through and I couldn't wear it without a shirt over it. I have several styles of the bras and they are all comfortable. Some have annoying removable pads and most don't have adjustable shoulder straps which are the things that keep me from giving them higher ratings. The leggings are ok but don't hold up to the hype. The company itself is really good about exchanges and refunds.
Date of experience: December 14, 2019
Had a online chat with a young lady who I can't remember her name. I explained the issues that I had with the products I had purchased and she was so professional and nice.
Best customer service I have had in a long time. I will definitely be using them for further purchases and will definitely pass on to family and friends.
Date of experience: January 26, 2021
My body's need were not met while the item was true to the promotion, so I had to send it back. I was pleasantly surprised by the quick and courteous response. I will continue to look at their products before any other brand because of their quality and service. Oh, and by the way, the product was of the highest quality, and style.
Date of experience: August 5, 2020
Will be ordering more! Love the comfort and wear around the house and out in public! Love having a choice in style! Great side coverage and back coverage! Love not having the wire but still holding the girls up and in place! Have told multiple friends about them!
Date of experience: January 13, 2021
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Glad to hear your feedback, Sue. You may be interested in helping us spread the love, and be one of our Brand Ambassadors. Head over to this link to learn more: shpmint.com/ambassador