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Shapermint has a rating of 3.8 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 13 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
Easy to navigate site. Friendly help always available. Orders are shipped fast with tracking ability. If any reason your package does not arrive, they will replace and send back with no further cost to you! Wonderful Customer service! More companies should strive to be as great as this one!
Date of experience: March 26, 2020
I have no problems at all with my Shapermint experience other than the length of time it took to receive the products. They sat in Raleigh (120 miles away) for 10 days before I received them. Otherwise everything is great.
Date of experience: May 14, 2020
The online experience was irritating. There were far too many offers AFTER I put things in my basket. I don't need to be badgered three or four times before I'm allowed to actually check out. The bra is comfortable, but really not different than a padded sports bra.
Date of experience: April 4, 2020
After seeing many wonderful reviews on line for this shape wear, I decided I needed to give it a try. Very satisfied customer with the wireless bra. Comfortable. Washes well. No more uncomfortable wires.
Date of experience: September 22, 2020
Bought 2 of the sharpening bras, ordered them according to their sizing chart. When they arrived, I thought they looked too small. Not so, they fit perfect, real stretchy yet very soft, supportive, and comfortable.
Date of experience: July 21, 2020
So far I've made a few purchases and have been overall pleasantly satisfied. Fits as expected. Very timely delivery even in these crazy times and it being the holidays. I haven't tried on my latest purchase but I doubt I'll be disappointed
Date of experience: December 17, 2020
So disappointing. The bras themselves are quite comfortable although run on the large side. Great for wearing around the house but not enough support for outdoor wear. My biggest beef? When trying to take advantage of the 2 for $35.99 option, it brought me to the single purchase price (which was similar in price) and clicked on that in error. Cannot get a resolution from customer service despite repeated attempts. I'd recommend shopping local
Products used:
Bra
Date of experience: January 13, 2022
The products I've purchased have been great, but what has really earned my repeat business is the exceptional customer service. It's rare to find a company who is this committed to making sure that their customers are 100% satisfied.
Date of experience: May 18, 2020
Easy to navigate(on mobile device) site.
Using sizing chart ordered XS, which was comfortable but not quite perfect, so ordered S instead and am in heaven.
Material is soft, hugs but doesn't squeeze you so no bulges:-)
Machine wash, line dry.
Great bras for everyday or night wear. I even wear mine to work out in and am completely comfortable.
Paid through PayPal.
Items came within a week.
Date of experience: July 31, 2020
Beware when dealing with Shapermint.
1. Horrible customer service - takes forever to get an answer and just keep being told "we are looking into it"
2. Long shipping time - took over a month to receive my product
3. Pushy with reviews - received review requests before I even had product in hand
4. Poor shipping info - inaccurate shipping details - was told my package was delivered to my house hur was actually nowhere on my property but instead at the Local post office
5. Won't correct their error - they shipped the wrong items and and won't refund or exchange the product to correct the issue
6. The refund window goes from the date of order eventho it takes over a month to receive your order.
7. Products are made in China by a third party
Date of experience: February 14, 2022
We appreciate your thoughtful and detailed review, Kaitlyn. This is incredibly helpful. We'd love to enhance your Shapermint experience. Please drop us your order details here https://m.me/Shapermint?ref=w15260442. We're eager to sort things out.
So, Shapermint did it again. The items are great quality, and reasonably priced. My last shipment was delayed in transit because of everyone and increased shipping demands. Still don't care... LOVE the products.
Date of experience: April 8, 2020
Product sizing varies greatly between items and also sizing guides rarely lead you to the correct size. Even with taking my measurements, I had to exchange sizes for everything. For example, one of the bras recommended a M based on my bra size but I think I'll end up with an XL! Customer service is OK-I don't like when companies don't have a phone number you can call. The live chat option kept messing up and the attendant didn't seem to understand me (if an item is too small, I probably don't want to order a size smaller!). Through email I got the best results though-the staff was helpful and accommodating. Returns are easy enough but you will pay for return shipping if you don't do an exchange. Overall, I would buy again wth them.
Date of experience: February 8, 2020
Bra didn't fit. Contacted Shapermint and they credited me part of my cost.
Filled out the review and don't know where it's going but clearly not to the entity that sent it. Now I can't get rid of them! The requests for reviews seems endless!
Date of experience: August 4, 2019
So sorry to hear that your bra did not fit and thank you for giving us an opportunity to assist you, Barbara. We see that you also have concerns about the reviews. We'd love to help you further. Please send us your order details via our Facebook page. Thanks.
I had great support with a representative who not only answered all of my questions, but assisted me in selecting an alternative product and sent it out right away. She gave me a complimentary replacement and made helpful suggestions.
Date of experience: August 23, 2020
I had problems with my first few pairs of tights. But they were right there within minutes sorting it out. No fuss, lovely kind people and no getting ripped off.
They love their customers and have an amazing team.
Date of experience: July 13, 2020
Hello, I'm new to Shapermint and very delighted to be a part of a very good company & your awesome Customer Service Dept. I'm exchanging 2-items for a different sizes and never thought that I would not have to return the items, but keep them or share giving them to someone else.
That is simply amazing, I've never recalled this happening especially in today's greediness for more money and many times at any cost.
This is why your company is so successful, because as the old saying goes... it's better to give than receive. And by doing that, you will continue to get back more prosperity coming in than you give out. GOD see's that and He is well pleased.
I will be ordering again in the future. Thanks so much for your kindness towards me.
Sincerely,
Dee
Date of experience: September 12, 2019
Hey I've ordered a couple different kinds and I could actually put them on and pulling them up by myself! Lol kinda like forget it! They are really nice though. Hold you together but you can breath, for us larger women. I'll be back for sure.
Date of experience: March 29, 2020
Very easy to navigate and find items on site. I was nervous buying intimates online for obvious reasons but the descriptions were good plus I found reviews helpful too. My items arrived so nicely packaged and they fit me perfectly!
Date of experience: December 9, 2020
Thanks for sharing your wonderful experience from ordering up to getting your package, Martha! How about helping us spread the love by becoming one of our brand ambassadors? You can sign up on this linkhttps://shapermint.com/pages/ambassador
You can also refer a friend today! Give your friends $10 off and you get $20 after their first purchase.
Here’s how: https://shpmint.com/bfbcref
Although this is such a comfortable bra there is little to no support in it. Maybe I'm just used to wearing wired bras. However, I'll probably order another color. Never felt like I was wearing a bra but then again for the last 7 months, I've been just letting my girls hang out!
Date of experience: October 4, 2020
Good news, Sally. We have a wide collection of bras and surely we have a bra that's going to be comfortable and supportive for your girls—we'd love to help you find the right one for you. Exchanges are on us. Send us your order details here: http://m.me/shapermint
Ordered 3 items... charged my for everything but only received 1 item. They have kept telling me for 2 weeks that the other two items are shipping out "today"... lies since I still don't have a tracking number!
Date of experience: February 1, 2019
We're so sorry to hear that, Jessica. Can you provide us your order number so we can check the status of your order?
We hope to hear from you soon.
Good great product and material. High quality material, unfortunately it did not suit me but the process would have been simple to exchange-- I ended up giving it away as a gift because it was so cute :)
Date of experience: July 1, 2019
Really a must-have to women with post natal tummy. Has good support without restraining your movement or breathing, stays up and doesn't roll. Well, this is so far the best from other products that i've tried which usually is too short and rolls down therefore not giving you the shape you wanted plus there are wires that keeps poking you whenever you bend down. So happy with my shapermint. I've recommended it to all my friends & family.
Date of experience: December 22, 2020
You’ve got us sporting big smiles, Tami. We stand behind the quality of the Shapewear we carry from our very best brands and wants to make sure we meet your expectations. Also, a beautiful soul like you is fit to become our next Brand Ambassador. If you’re interested, please sign up here: shpmint.com/ambassador
I ordered a scoop neck cami in black and received a white bra. I've reached out via email which has been a waste of time! I also tried reaching out using the instant messaging on their website which is useless. Given my experience with this company I would say buy from some place else. When there's no phone number, address and you have few options don't make purchases with them. Don't waste your time and save your money!
Tip for consumers:
Being able to reach someone to resolve matters.
Products used:
N/A
Date of experience: August 1, 2022
We understand your frustration, Pamela. Sorry this happened. Please give us a chance to make things right. Send us your order details here https://m.me/Shapermint?ref=w15260378. Hope to hear from you soon!
I received an email notification from Shapermint that my package was delivered two days ago, a day late, but I never received it. Shapermint's customer service does not allow phone calls, and I spent over two hours on Messenger trying to get help. I cannot recommend this company.
Tip for consumers:
That the company does not treat its customers well and that they received a Better Business rating of F (although I'm not sure what this rating entails).
Products used:
I never got what I ordered
Date of experience: June 24, 2023
Hi there, Alison. We'd be glad to look into your order and give you an update. Send us your order number and email address here 🔗https://m.me/shapermint
I wish we could do half stars on this! The shaper I ordered is exceptionally comfortable and doesn't roll at all. I'm able to bend over, sit and stand without any issue or concern, and it smooths out the belly line so I won't look like a pregnant bridesmaid at my sister's wedding (not pregnant, if that needs to be cleared up. Just look it in formal gown). I wish it sucked me in a bit better, which is the only reason for not full 5 stars (the girls in the ads look skinnier, not just smoothed out), but I think it does exactly what it's supposed to. I was also pleased with the timing of the shipping process and communication by the company. All in all, satisfied with this purchase.
Date of experience: July 8, 2020
Our Fit Experts got you covered, Erin! We can have it exchanged to a different brand that offers firmer compression for free! Just send us a DM via this link: http://m.me/shapermint. :)
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Sorry about what happened and we don't want you to miss that deal, Alice. Allow us to sort this out and make adjustments on your payment. We'd be happy to look into this and sort it out ASAP. Drop your order details here: https://m.me/Shapermint?ref=w15979346 and we'll take care of the rest from there. Hoping to hear from you.