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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
The first one I ordered did not fit right and they were great about replacing it. The second one is fine and I will donate the first one when the opportunity arises. The bra is very soft and comfortable.
Date of experience: June 17, 2020
I ordered the Curveez® High Waist Shaping Capri leggings and when they arrived there was a large opening in the crotch. When I talked to customer service they told me that is they way they come! Lol Anyway, they were not helpful at all. Product was defective and they told me that is the way they are suppose to look?! I mean who does that? Very bad experience. I would never recommend this company to anyone.
Date of experience: April 21, 2020
Am tired of the emails. You charged me for the products I ordered you only sent me 2. And the other one is a small and as soon as I realized I clicked a size small I contacted Shapermint immediately and she was suppose to change it. She did not I received the small and 1 XL and I never received the other one. I need to speak to a supervisor immediately. I really like the one shaper that I have. But it would be nice to get the other 1 that I ordered. Customer relations suck.
Date of experience: April 24, 2019
We're really sorry to hear that, Inga. Can you please provide us your order number or email address? We'll go ahead and sent you a replacement order right away at no extra cost.
We hope to hear from you soon.
Everything is good as far as shipping and packaging including the prices only thing I don't like are the constant emails trying to get me to buy more and more and more after making purchases they constantly try to get me to buy more after I just spent money on items from them. I have never in my life seen anyone advertise this way. Even when youre checking out they have so much they are still trying to sell even during check out and you have to go through every one of those ads and say no that you're not interested, at first it will make you think that the website is a scam when you see all those advertisements during checkout, it's rediculous.
Date of experience: March 1, 2020
Oh, sorry about that, Janece. Thank you for raising that concern. Rest assured that we're doing our best to improve the bots and make your experience much better in the future.
I find the bras I purchased comfortable, but I find the base of the bra tends to roll and not stay flat. Also it is quite difficult to close the bra in the back, as soon as I get one hook done and close the next, the 1st hook comes undone!
Date of experience: December 10, 2020
We're eager to get the perfect fit for you and have our order exchanged for FRE, Angela. Send us a DM here, http://m.me/shapermint, and our fit experts will take care of it. We got you on this!
They'are great! However mine do roll down. The part that is supposes to compress the stomach is too short, it needs to cover the bottom part and the top part of your stomach, if I pull up it doesn't cover the bottom part and if I don't pull up it covers it but rolls down
Date of experience: July 3, 2019
All is well if you like the product or just want to exchange it. The problem is if you want a refund or try to speak to someone in customer service-there is no live human being to talk to. You get a robot chat that is worthless. I wanted to return an item, get a refund. It just wasn't right for me. I disagreed with the amount my refund was to be. No where, no how did I come up with a live customer service representative to talk to. I think that is part of the plan, frustrate them til a customer throws up their hands and says "just forget it!" Shapermint gets to walk away with more money that way. I will NEVER order from this company again. Between their pop-ups, flooding my in-box and LACK of customer service I am done with them. No product is worth the aggravation of this company.
Date of experience: June 3, 2020
We are sorry this happened, Lori. Please reach out to us here, and we will assist you right away: http://m.me/shapermint. Thank you!
I have tried multiple brands of shapewear and mostly im disappointed with the quality. Your products are top of the range, I love that they actually do the job, simple. I have since orderd many more items and can't wait to receive them.
Thank you shapermint for helping to give me that extra hit of confidence I was looking for.
Date of experience: November 9, 2020
So happy to hear this, Gillian! Thank you for your sweet feedback. Will you help us spread the love? You can do so by joining the Brand Ambassador program that we have. You can sign up here: https://shapermint.com/pages/ambassador
The bra I ordered was a "no wire", comfort guarantee. It does not have an underwire but the shape of the bra looks like it does have the underwire. The straps are wide at my shoulders and when I wear it, I forget that I am wearing a bra. I have gone to bed several times forgetting that the bra was still on. I must say this is the bra I have been looking for and will order another one in black real soon.
Date of experience: February 6, 2021
I just knew this was going to be yet another body shaper/control to add to the drawer of all the ones that didnt work. I received my 1st order and I decided to wear it on a salon/shopping day. Not one time did I feel uncomfortable. Not one time did i sweat from wearing the product i ordered, hi waisted boy short. I honestly was shocked! I had this on literally through getting my hair done, shopping for several hours. I had found the answer. And now I'm hooked and have made several purchases and will be a loyal customer. It fits right, feels good, quality is great and the price is good. All you have to do is try it! Read the sizing chart & order accordingly. And I hope you'll be as happy as I am with Shapermint.
Date of experience: September 12, 2020
Preach! Thanks for your awesome feedback, Dee! Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link: shpmint.com/ambassador
This product actually works. I was skeptical about it but omg,,,,, it actually works. The customer service is great. I ordered the wrong size and they just handled it and let me keep the one I had and they sent me a smaller one. Great company
Date of experience: February 6, 2020
I ordered my high waisted leggings from the Instagram Ad before Christmas. Due to high demand and Covid there were delays, but the company kept me apprised. I had ordered based on my hip and waist measurements, and when the leggings arrived they fit them beautifully. However, I am small around the torso, and they tended to gap and slide. When I posted my review, which was quite positive, the company offered me replacement leggings one size down, at no cost. I was flabbergasted. Those have arrived and I am very happy with their comfort and the sturdy fabric. I would certainly recommend these. They do what they advertise.
Date of experience: February 22, 2021
I was leery of buying a bra on line without trying it on. I purchased the Daily Comfort shaper bra and a sports bra. The shaper bra fit perfect but I was not happy with the fit on the sports bra. I contacted customer service and I was able to exchange the sports for another Shaper bra with no problems. Great products and even greater customer service. I will be purchasing from this company again!
Date of experience: October 5, 2020
We're pleased to hear this, Debra. Thank you for letting us help you. Stay gorgeous! :)
I loved my new bras. I bought three bras and two fit perfectly. These are the most comfortable bras I've ever had. The Bali bra was too big but I gave it to my sister and it fit her perfectly. Love, love, LOVE my bras.
Date of experience: October 3, 2020
We're so happy that you and your sister loves your shaper bras, Noellia! Would the both of you be interested in helping us spread the love by becoming our brand ambassadors? If you're into that, please fill out the form on this link https://shapermint.com/pages/ambassador
Wider bottom band and wider straps with more coverage under arms to prevent over-spillage
4hook back closure
Think plus size for 34-36 size with B-C cup following gastric bypass so lots of loose stuff
Date of experience: May 23, 2020
They work with you until you get a right side and a right product for yourself personally. They will allow you to give the product that didn't work to a friend and keep on working with you until you get it right!
Date of experience: July 8, 2019
I have ordered many undergarments to hold it all in and I've been disappointed. Honestly thought this would be the same and I have been surprised with Shapermint and it's products! It fits like a glove and it does NOT ROLL! On my way to start trying bras and it's not a chore today!
Date of experience: July 17, 2020
I love it i would recommend it to everyone that wants to look great and feel great. Now i can wear anything i want and look sexy in it. Now you can see my curves lol. I cant wait to buy more. And for christmas guess what am buying my sisters and mom and my friends.
Date of experience: October 22, 2019
Well after ordering 2-3 pair of them I was very upset the fact they didn't fit. So I gave it another try I order the xxlg.
They finally fit your size are way off the scale. I didn't return them because of hygiene you can not return under garments. So lost money, and finally give them to my friends that it would fit them.
Date of experience: January 27, 2020
Don't worry, Lorraine. Undergarments that were returned to us are being put in good use, and we're not selling them again. Please send us a DM on Facebook so we can send you a replacement for free. Hope to hear from you soon.
I really love this "store", everything that I have ordered is amazing quality! The fit is very nice! Comfortable and cute too! I have ordered multiple items and everything that I have ordered has been awesome!
Date of experience: March 12, 2020
Good service, and good product. A boost to self -esteem. The deals are bonus. There are variety of merchandise to choose from. The customer service tends to any problem of the merchandise, and handles it professionally.
Date of experience: October 20, 2020
Sweeeeet! You just made our day, Ina. Keep slayin' :)
First... I messed up my order and got the wrong size. Communication was so good... instead of returning the item they replaced it with the correct bra and suggested I donate the first one. I gave it to my coworker for her adult disabled daughter and she was very appreciative. So thank you.
Date of experience: February 14, 2021
I have been trying to return some bras that are not what I want. I want to replace them with the eye n hook bra like I originally ordered. I have yet to receive the shipping label to return them to you. I have tried to no avail to order the correct bras but never seem to be able to get the order to you. What am I doing wrong?
Date of experience: August 16, 2020
Leave it to us, Lauren. We’re here to help. Please send us a DM at http://m.me/shapermint for your return label and to take care of your exchange request.
I ordered the wrong size and you promptly replaced it with the correct size. All the communication I had with you was friendly and professional and I was very impressed. With your company it is obvious that the customer comes first
Date of experience: July 1, 2019
When I first order and I didn't expect that all companies believe everyone has a printer. I couldn't print a return slip. The boy short bad fit. I guess need the next size up. When I contact you all it got more confused. I get 2 bras in the mail. No boy short.
Date of experience: April 19, 2020
So sorry for the confusion, Shanda! We can take care of that and you won't have to return the ones you have. Please send a message thru our Facebook page and we'll send you the boyshorts in a different size. Here's the link http://m.me/shapermint
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Hi there, Stephanie. The Curveez® High Waist Shaping Capri leggings have an open gusset so you can easily pee without taking it off. If you're not happy with it, let us exchange it with a different design perhaps? Exchanges are on us. Just send us a DM through this link http://m.me/shapermint.