- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
Waiting for my order took a very long process to the point I was beginning to think with was a scam website, they took my money quick and fast but receiving the product took almost 2 months. When I called to see about a tracking number and I notice my order didn't have the free gift in the order I wasn't pleased. I spoke to the online chat customer service and telephone customer services reps and they were polite and reassured me my order would on it's way. The customer services rep over the phone sent me my free gift with in a week. Once I received my order I would have to was it was worth the wait. I'm very pleased and a satisfied customer so much that I will be placing an order for a double set.
Date of experience: January 16, 2021
After ordering shaper shorts in the size I typically order my American Plus size clothes, I let Shapermint reps know I couldn't get them past my thighs. They immediately emailed me a postage paid return label to exchange the shorts and I had the shorts that fit in a 3rd of the time it took to get my original order! Even though they're a much bigger size than my clothing size, they fit very well! I appreciate the Super quick and free exchange!
Date of experience: December 23, 2019
Yes the leggings are blue and they are a little small. I have the black one and they are perfect. I was disappointed. I love shapermint products. However I think they are not consistent. I have 6 pieces and 4 fits great and two pieces doesn't. So I really love the quality.
Date of experience: January 23, 2021
Love the leggings an the body suit but the long briefs roll down in the back so do the leggings but I can keep them up with a tight tank top but not the long underwear it rolls down an feels like it cuts me off in the middle in the back
Date of experience: January 27, 2021
No worries, Ashleah. We can make this right and give you the perfect fit. Just send us a DM of your order details on this link, and we'll sort this out. http://m.me/shapermint
Shapermint is a company that uses humor in its messages and thoughtfulness in its products. I have wonderful shapewear that help me to feel good about how my body looks in clothes. Customers often receive free gifts, useful gifts, with a purchase. This is what makes my experience with Shapermint a great experience!
Date of experience: July 26, 2020
I wore the Shapermint underwear hoping it would tuck my flab from my C-Section of over 20 yrs ago along with my midsection but it didn't quite tuck it in as much as what I saw on the ads... I bought XL/XXL because I normally buy either XL or 1X depending on what I'm buying, but I think maybe it's not tight enough? I'm not sure. And I'm afraid if I get a size smaller it'll suffocate me. So I'm thinking maybe I'm that 1% where it doesn't work for? I love the way it's made and the material of good quality from what I see. Comfortable to the point where it didn't feel like I was wearing them at all. I will gladly accept any kind of advice you may have on this matter. Thank you and have a great day!
Date of experience: August 30, 2019
Hi there, Joanne. So sorry to hear that your shapewear did not work as expected. We do recommend following the waist size in inches for a more snug fit. Don't worry because we can help you check the sizing, and even assist you in processing an exchange with a shapewear that has a compression if your order is still within the returns and exchange period. Please send your order details via our Facebook page or email us at hello@shapermint.com. Thank you.
I ordered 2 bras that are just ok and somehow ended up with a membership and fee I can't cancel. 3 weeks after I ordered the bras I get a notice that $4.99 has been taken from my account for a membership fee. I never signed up for a membership and didn't know anything about it and it was NEVER stated at the purchase time. I tried to cancel, but there is no way to do that. They only have customer service help if you are buying, once they trap you there is now customer service. I will never buy online from a company like this again...EVER
If anyone has any advice on how to stop this membership nightmare, I'll take it.
DON'T EVER BUY FROM THIS COMPANY, YOU WILL REGET IT!
Date of experience: April 19, 2023
We understand how you feel, Valarie. But, please know that the club is a special offer that we make when you place an order and you may choose to accept or not. If you didn't mean to subscribe to it, kindly send us your order details here 👉 http://m.me/shapermint rest assured this will be taken care of. 😊
I ended up ordering the wrong size and wanted to return it or exchange it and not only did they send me the correct size the company asked me to donate my original order. Not only is the product excellent the customer service is excellent!
Date of experience: March 8, 2021
Im SO SUPER disappointed in the 2 different Shapermint products I purchased!
They roll down, the adhesive that's is on the top does nothing! The boy shorts rise up on the upper thighs as you move. Yes they flatten my tummy; but if they roll when moving what exactly is the point?
I Purschased the cocoon butt lifter panty and the high waist Boy short.
I had high hopes but big let down.
Date of experience: April 12, 2019
We're sorry to hear that, Malikah. You just probably need to get a different size. It's best if you get your size based on your actual hip measurement in inches.
Tell us your order number and your hip measurement in inches and we'll send you a replacement for free right away. We hope to hear from you soon.
The bra itself is great. Comfortable, soft, BUT the straps are too long for me. Maybe I should have gotten the medium, but while it might have fit with the straps, it might not have fit with the cups. Anyway, it's not the perfect bra I thought I was getting.
Date of experience: August 17, 2020
I really like how fast the product came to me and that the product isn't see The thru. I don't like that I had to buy so many to find the right size for me because I don't like returning items. More like a four an a half rating. Everyone I gave them to like them.
Date of experience: May 25, 2020
Love what I purchase that I bought a second one (got the wrong one) I ordered the wrong item, I know I could exchange but I threw away the invoice. I recommend this item. I have it on the all day at work and it's very comfortable.
Date of experience: July 26, 2020
I bought medium bras because of the cup size. I probably needed the size large for the band size but thought the cup size would be too large. The band rolls and I need the extender for a comfortable fit, however the straps are too far apart for my liking because the straps sometime fall down.
Date of experience: March 4, 2021
Don't worry, Susan. We'll have this sorted out. DM us your order info through this link. http://m.me/shapermint Our Fit Experts will guide your way.
I ordered this for my Mom. She had breast cancer and was always looking for a great sports bra style. I showed her the one I bought. Decided to buy her this cami to try since her being 84 she now is feeling old lol. Will loose skin so I thought this would be a great boost for her. If she loves I will order the bra next! Great products.
I was wondering if you will ever have a cami (the wider shoulders ones you have) in a thong bodysuit?
Date of experience: November 17, 2020
We're excited for your mom, Brenda. We'd love to check the item you're looking for. Do you mind sending us a message on this link http://m.me/shapermint? Thanks!
The entire process was excellent.
The customer service was customer care the time and effort taken by multiple members of the team to ensure I got the right level of control and the correct size. The friendly professional team showed real care above and beyond customer service. The product is excellent quality the fabric the finishing of seams and the comfort in all day wear is fantastic.
Date of experience: September 14, 2020
Oh wow! You just made or hearts flutter, Elizabeth! You're such a sweetheart, thanks for sharing your awesome experience with us. Hey, we want you to be part of our Brand ambassador Team? Please head over to this link if you're interested: shpmint.com/ambassador. Stay gorgeous!
In April I ordered three Shapermint bras. They were too small for me so I contacted Shapermint about exchanging them for three bras in the next larger size. I was told not to bother sending the smaller bras back but to donate them instead. I did receive one bra in the larger size but have yet to see the other two. I've tried to contact them but have yet to talk to a real person; just a bot. I really like the one I have.
Date of experience: May 11, 2020
Hi, Marsha. Sorry, you haven't received the other two bras. Allow us to check your order to see what happened. Please send us a DM with your order details through this link http://m.me/shapermint.
I ordered one bra and it was so comfortable that I ordered two more. One of those that came in did not fit. I believe it was sized wrong. I tried to return it and they just let me donate it to a friend. And I got a refund. I gave it to my daughter! Sweet!
Date of experience: February 24, 2020
I received my product in December. I've only worn it 3 times it already have a hole in the crouch of it and after the first day of wearing it the thigh part was over stretched. Just wasn't pleased with it at all.
Date of experience: December 25, 2019
Oh no. So sorry to hear about this, Sheryl. Let us help you out. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
I ordered 4 bras and was disappointed that they didn't fit well or provide the support I need. I made a comment on Facebook and within minutes I was contacted. I now have 4 replacements that I LOVE! The merchandise is of high quality and well has the service I received.
Date of experience: September 21, 2020
I love the feel of the Shapermint. They are so soft and light feeling but gives you the support you are looking for. They are so comfortable you can wear them under any outfit or wear them under your "casual knock around the house pants" because they are so comfortable.
Date of experience: March 20, 2020
The material is the reason I did not wear these, but this material is so comfortable, it lets my skin breath. But the reason I say I got the wrong size is because it will not hold my stomach in. The piece inside is too high up in my chest. I am 5 2 and 1/2 and I am 71 years old and I need one, but I will have to send this one back or get another one that fits to hold my tummy in. I love them. LOL. I love them.
Date of experience: July 7, 2019
I decided to give shapermint a try. They are decent, I just wish they were a bit more supportive in the midsection. I've had 3 kids and my belly muscles are almost non-existent. They are opaque as promised and easy to put on.
Date of experience: July 20, 2020
It is important to us that our customers are more than satisfied, Dorian. Please send us a message here http://m.me/shapermint so we can work on your free exchange.
My last order I didn't like how the bras fit. Too much back flab near the arms. The strap is tpwards the middle of your back and doesn't gather all the underarm flab. That was my only complaint. The shaper leggings are great.
Date of experience: May 10, 2020
I don't like when I try to speak to someone like a person the never answered. And when you send out a message they never get it right or the message you sent it tells you to do another message because they didn't understand it.
Date of experience: January 3, 2020
So sorry to hear about how you feel, Ramona. We are here to help you. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
I had bought a corset to help keep everything in place and I literally couldn't breathe with it on; especially sitting down! I bought a high waist short from Shapermint and it basically does the same thing; but it is so much more comfortable; and I can breathe!
Date of experience: June 1, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
We'll get you the right size for free, Gwendolyn. :) Please send us a DM with your order details here: http://m.me/shapermint :)