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Shapermint has a rating of 3.8 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 13 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I love the true fit bra it stays put no pitching or twisting up. It's very nice i have ordered 3 more and also fast delivery as well. I have already told my friends they need to give this bra a try... thanks Linda
Date of experience: September 11, 2020
Lukewarm about product. Not much different than over counter products. They are hot wearing for summer. Too hot Probably wear in fall and winter. Sorry I purchased them really. Not like the ads. Feel like rip off.
Date of experience: June 12, 2020
They replace wrong sizes very quickly, these are so comfortable to wear(they would've been too hot for me if we were still in hawaii tho, since there's no separation of the girls, but the band underneath and the comfort keeps me wearing them here in the pacific NW)
Date of experience: August 3, 2020
Shipping was fast, I had my product before the expected delivery time! Fits well and is super comfortable. Not the one I'd buy for a ton of support, but if you're looking for an easy everyday toss on, this bra is for you.
Date of experience: October 14, 2020
I Placed an order on April 18,2022. Paid extra for Fedex shipping so I could receive products quickly and have not received products. Talked with a customer service rep and after some time was assured my order had shipped. Still waiting.
Jennifer B
Products used:
I didn’t get anything but they have my money
Date of experience: May 13, 2022
We know the waiting game isn't fun, Jennifer. We're here to help. Let's track your order. Send us your order details here https://m.me/Shapermint?ref=w15260378.
Each time I have contacted your support staff, they have gotten back to me very quickly and have been very helpful. It is a shame that some other companies can't treat their customers the way Shapermint does.
Date of experience: August 16, 2020
Purchased my Shapermint, hoping they would come as described, they are Amazing!
Heavier material than I expected but super comfy with amazing coverage and surprisingly comfortable compression. I bought 3 pairs because the deal was so good.
Date of experience: April 1, 2021
We're definitely feeling the love, Carol! You're surely rocking them. Refer a friend now! Give your awesome friends 20% off, and you get $20 after their first purchase. Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.
I ordered a m/l and they were very difficult to get on. Kinda like a workout getting dressed, however who has time for that! I contacted customer service and with in 5 minutes we had resolved the issue. They are sending me another pair, bigger size and told me to give the ill fitting one to someone. Amazing ly easy no hassle return policy!
Date of experience: February 13, 2020
I ordered the wrong size on 2 garments - customer service was great and I received the correct sizes within a few days. To bad other companies don't care as much about their customers as you do. Thanks!
Date of experience: August 30, 2020
We appreciate the compliments you send our way, Janine. We always aim to deliver a great customer experience, and we will continue doing it no matter what the circumstances are. And hey, you know what else is very true? That you are awesome!
Funny how my bra rolls up and my leggings roll down. For me, disappointingly enough, it is not what I expected at all. I could have spent half of the price on something from a retail store and gotten the same affect. Overrated!
Date of experience: February 25, 2020
Sorry to hear that, Cristy. How about we send you a new one for free? Simply DM us your order number on Facebook, and we'll take care of it for you.
I love these products, I have several. They are so comfortable and with the perfect amount of support. No bulging, pinching or rolling up. I recommend this product to anyone who wants to improve their figure instantly!
Date of experience: July 9, 2020
I've ordered from ShaperMint several time since finding them.
I love their ever growing & improving product line.
In the rare instances I have needed to return a product. I've never had an issue, returns are quick, easy & free.
ShaperMint is user friendly & truly interested in what their customers have to say. They respect our honesty when receiving comments & criticisms.
I love that ShaperMint is always requesting feedback from their customers on how they can better improve not only their product line, but their community base as well.
When you join Shapermint you're not just joining a company... your joining an ever growing supportive community... that truly cares for one another!
You don't often find this level of personnel investment with other companies.
Date of experience: June 29, 2020
The site was easy to use, however when processing my exchange the system may have had a glitch. Over all, I liked the idea of the exchange process. I haven't seen that with any other online shopping brand. Super easy overall and way more convenient than waiting for your return then making a new purchase.
Date of experience: July 29, 2020
The site is easy to navigate. Customer service is very nice and helpful. The staff dies follow ups to ensure that you are enjoying your purchase. They also welcome free returns. I will shop here again!
Date of experience: June 16, 2020
Excellent service, excellent product! Very good value for money with that little extra customer care that means the world to us larger than life ladies! So pleased I found you! I now have a bra I have been looking for practically all my life! One I don't want to take off at night and can't wait to put on in the morning! Comfort at last and I don't feel guilty or embarrassed by my rather large chest any more! Fab fit, fab fabric, fab company who know what us ladies need! Thank you Shapermint for my new found confidence! True kind comfort bras rock!
Date of experience: June 23, 2020
These undergarments has transformed my life by just being able to cover the areas that undesirable. We all have imperfections but with this product it is perfection. Thank you for changing my life without changing me!
Date of experience: July 2, 2019
Needed a black pair of leggings for a slimming effect. Ordered these... looked so tiny out of the bag but I got them on and the are great... look good... feel comfortable... high waist stays put and slims down those stomach bulges and muffin top. Highly recommend.
Date of experience: January 31, 2021
When I placed my order, things went so fast that I ended up with more than I ordered. Still only got a small discount instead of removal after talking to an agent. I don't know if I'll order again from this site.
Date of experience: October 28, 2020
Sorry to hear that, AngelaMary. We appreciate your feedback, this is noted. If you need further assistance, please DM us anytime at http://m.me/shapermint Thanks!
Terrible customer service. Handling fee to return items that is not disclosed when you place an order. Typical bait & switch. I have been emailing back and forth FOR A MONTH trying to get a refund! Do not fall for this scam!
Date of experience: May 30, 2020
I had a hard time giving one star. I went by their sizing chart, but still didn't fit. Including the next size up. Customer service is awful, you can't talk to a person. Don't order from these people. I believe this is a scam. Doesn't fit, rolls down, uncomfortable and doesn't shape anything. Didn't work for me at all. I can get better shape wear at Walmart or the mall. I would return everything and get a full refund but I've learned that this isn't possible. Buyer beware!
Date of experience: April 28, 2019
We're really sorry to hear that it didn't work for you, Ashley. We can definitely provide you a refund but please know that the shipping fee is non-refundable.
Can you please provide us your order number so we can have it checked? We hope to hear from you soon.
1. The bras are useless for older women, although their salespeople will deny that
2. Their customer service is maddening. I returned and they received my package early March. They never acknowledged receiving it, and almost a month later, I had to contact them about the refund. They offered me less than I paid for the merchandise.
3. If you look them up on Better Business Bureau, you will see they are not registered with them; however, they have earned an "F" rating.
Tip for consumers:
They use a bot for customer service that assumes you will buy if they offer you a discount. It is poorly designed and circuitous.
Also, their ordering is not logical and inflexible.
Lastly, their bras do not work for the older woman in that they provide absolutely NO support. The customer service rep I spoke with assured me that their bras were fine for women of all ages.
Products used:
I returned everything
Date of experience: April 1, 2023
I really didn't believe it when the reviews stated how much people loved their bra! They are right! The fit is wonderful and so comfy! I will be purchasing more soon. The price is also less expensive than a name brand.
Date of experience: September 25, 2020
Yaaaaaay! We're excited for you to try moooore, Karen! Thank you and stay safe! :)
DON'T BUY THIS - TOTAL SCAM! The bra doesn't hold like it shows in this video. I'm not flat and my girls still hold up decently but this was complete pancake boob. It's the thickness of a cheap polyester sock. Comfortable - sure - but not at all worth them money. PLUS the return policy is to charge you $6.98 so you never really get back your money AND then they told me to just keep it! It's that cheap! They don't need the return. They've just made their money back with your $6.98. I posted this on their facebook ad and they have now blocked me from letting other people know.
Date of experience: May 9, 2019
We're really sorry to hear that it didn't work for you, Megan. The $6.95 fee is what we called the refund fee that will cover the shipping and processing the order. We told you to keep the item because we can no longer sell it as well.
Here' what we're going to do, we will manually refund the refund fee for you. Send us your order details through our facebook messenger and we'll have someone assist you right away,
We hope to hear from you soon.
My original order did not fit my body type properly. I let them know and they immediately responded offering me a credit for another item of equal or lesser value and shipped it right away. That item was perfect. They also told me to donate the original item, which I think is an excellent practice. So happy to share with someone who really needs it!
Date of experience: October 3, 2019
Everyone needs to have one of these in their wardrobe. These are very good every day bras. There especially good when you're going to be wearing a coat walking outside playing sports such as golf, riding bike anything that is low impact and doesn't need a lot of support but you want to be comfortable they are great
Date of experience: March 10, 2021
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
You rock, Linda! Thanks for this awesome feedback. Strike a pose now and make sure to unleash the top model in you, we’d love to feature you in our social media pages. Can’t wait! Click this link to learn more: shpmint.com/ambassador