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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
No need to leave your home to shop for shapewear or leggings. Just log on to Shapermint.com and do your shopping there. They have wonderful sales, easy site to maneuver, and if something did not fit-a great easy return policy. You cannot miss by shopping at shapermint.com.
Date of experience: July 20, 2020
I ordered my bras 5 weeks ago. I was sent a tracking number that does not work. I was sent an email to review my purchase that I have not recieved. I have tried multiple times to get an answer of where my parcel is and I am sent the same automated response. I would never deal with this company again
Products used:
Did not get anything
Date of experience: June 8, 2021
After waiting 15 days for my order I was sent an order that wasn't even close to mine. They sent me 2 bodysuits in 3XL. I ordered 2 leggings in small and medium and a full body shaper. After contacting customer support (to which there is no phone number you have to messenger or email them), the representative stopped communicating all together. I feel like I was scammed.
Tip for consumers:
Don’t use them.
Products used:
Nothing yet. I didn’t get the right order.
Date of experience: June 18, 2021
Really sorry about the mix-up, Tianna. We'll make things right, and be assured that you'll get what you paid for. Send your order info here: https://m.me/Shapermint?ref=w15260442 and we'll have this fixed real quick.
When I first received my order, I was so pleased! These bras were just what I'd been searching for! But sadly by the third day I noticed straps and band had stretched and it was not providing enough support. I were a 38DD, so I had ordered the XL.
Date of experience: March 17, 2021
I received my Shapermint order faster than I thought it would be. The product is nice. The sizing is off for U.S.A. I typically wear a 2X. I order a 4X. It goes on but it's to tight to breathe in. Wish I would have sent them back but time got away from me. I would love to buy their bras but they don't come big enough. Would love to know if they increase the sizes.
Date of experience: September 27, 2020
Fret not, Janice! We'll definitely help you get the right size that you need and have your shapewear exchanged for FREE and easily! Just send us a DM with your order details through, http://m.me/shapermint, and our Fit Experts will take care of it. Thanks!
I ordered a 4x because I wanted a short to wear under a dress. My usual size is 1-2 X. If there had been a 5 X I would have gotten that size. I can't wear really tight clothing because of stomach issues. These work nicely.
Date of experience: September 10, 2020
My first purchase via Shapermint came within 48 hours of ordering. On this occasion, however, I ordered on August 30 ( Paypal), now it's the 7th of September, and I have yet to receive my order. I receive plenty of promotional emails, and yes, "tracking" indicates "it's on its way"- but I was really looking forward to a repeat of my first purchase experience
Date of experience: September 7, 2019
Hi there, Rosie. We're so sorry to hear that you haven't received your order yet. We are here to help you check and track your package. Please send your order details via our Facebook page, or email us at hello@shapermint.com. Thank you!
I received my order earlier than expected. My first order fit a bit snug but they allow exchanges/returns up to 60 days. The exchange process was super easy. I received my 2and order and it fit great! Super comfortable, I even forgot I had one on!
Date of experience: July 13, 2020
I recently ordered a bra... which is something I never do. It fits perfectly and the comfortability was far more amazing than I ever expected. I even wear it around the house when I usually don't wear a bra inside. Perfect bra for me! Thanks Shapermint!
Date of experience: June 17, 2020
The experience was good but I ordered large because my bra size is 34-36 D depending on brand. I love the comfort bra but it seems to squish me and looks like I'm wearing a unibra... I'm not sure if extra large would fit better or if it would stay in place. I'm trying to find a comfort bra that doesn't flatten...
Date of experience: March 14, 2021
We'll free you from worries, Teresa. Let's have it exchanged with the right size and style that will suit you best. DM us with your order details through this link. http://m.me/shapermint
I love the TrueKind Bra. Feels great all day every day. Shipping difficulties caused a significant delay but Shapermint reshipped and I finally received the bras in good order. I will definitely be getting a couple more!
Date of experience: May 25, 2020
I ordered the boy shorts and I really am not satisfied as they roll up from the legs and your tummy as well. I prefer the high waisted shape short with the elastic. The only bad thing about the high waisted one is they come long passed the knees and hard to wear with small dresses.
Date of experience: March 7, 2020
I placed my first order but it was too small. When I went to exchange it I was told I could keep it and donate... I had no problem at all in doing this, Brianna was extremely helpful and now I'm just waiting for my order to arrive... I will definitely order more in the future,,
Date of experience: December 18, 2020
We're happy to be of help and thanks for the lovely feedback, Cheryl. We're a DM away on this link http://m.me/shapermint if you need us. Stay safe!
Shapewear is of good quality at a reasonable price. I have exchanged a couple of shapewear due to the wrong size, but the process was easy. I am happy with the product and would recommend to others. Check the size properly as size chart differs for different shapewear.
Date of experience: July 2, 2019
I tried one of the tanks in my size and it was cutting into my sides. Shapermint was kind enough to give me another try. I ordered a different one a size larger. Today was the first day I wore it. It rolled up on me all day. It was quite embarrassing to have a rolled up ring below my waist for half my day. I straightened it out in the restroom just to have it roll up after I sit and stand once or twice. I was really hoping this product was different than the other products out there... it's not.
Date of experience: September 23, 2020
Previously i ordered the empetua shaper panties and I got a good deal and was delivered a set of 3. I've been wearing them for a while and wanted another set of 3. So I ordered that, and only received ONE pair for about the same price as my previous order! Very disappointing. :(
Date of experience: March 13, 2021
Oh, my. We're sorry for what happened, Michelle. Allow us to check your purchase and make this right. Just share via DM on this link your order number and email address: http://m.me/shapermint
I ordered the medium singlets but found them just a little too tight. I went online To return and replace, and not only got the larger size with delivery free but was given the medium ones to give to a charity. Brilliant service and I can't wait to receive my large ones.
Date of experience: September 22, 2020
You rock, Jaqui! Thank you for giving us a chance and for your sweet feedback. Stay fabulous!
Iam in tears because i am literally trying to focus on selfcare and rebuilding my confidence. I saw the ad and decided to trust shapermint! No one returned my calls! Auto txt reply! Not helpful! They debited my money 26.95! Still no call back to fix my order! I hate i chose these people! I hate it! I am so upset! Please shapermint run out of business! You are hurting poor women like me!
Date of experience: May 13, 2019
Calm down, Dianna. We're definitely not a scam company. What seems to be the problem with your order? You said it needed to be fix, right?
Tell us your order number or the email address you used when you placed the order and we'll take a look what happened.
We hope to hear from you soon.
I ordered my Shapermint products on 3/16 it is now April 2nd and still don't have my products or a shipping date. I had to contact them to find out my order was held up because they didn't have one of my items. The professional thing to do would be to contact me and let me know but instead I had to contact them and get messages back and forth through Facebook messenger. I explained the. How inconvenienced I was and that fell on deaf ears. I will NEVER order from them again. If I don't have my product in the next 3 days I will be canceling my order and requesting a refund. Bad business!
Date of experience: April 1, 2022
We know how upsetting it is to wait for the order you've been wanting to try, Sharon. Please send us your order details here https://m.me/Shapermint?ref=w15260378. We'll track your order and get this sorted out.
I am a larger woman who wears a 2x. The bra comes in the large size with an extender for hooking. It's not actually made to a 2x size. The extender is not padded well and can be annoying. It is, however an overall comfortable and supportive bra. The straps do have a tendency to want to slide.
Date of experience: July 23, 2020
I love the bras I received. Originally ordered a size too small as was about to return it and get a refund but because the company wants you satisfied they shipped me out a larger size and I love it! Feels like I have no bra on. My straps aren't constantly falling and no hard pokey underwire.
Date of experience: January 27, 2021
Love my new Shaper! I ordered the boyshorts! Will recommend this all my family and friends. It never rolled down. It was very breathable! I could eat and still feel comfortable! Very impressed! Ladies, This is the one!
Date of experience: September 12, 2020
The high waist leggings live up to their shapermint description. They stay put and shape well. I would like them to be 2 inches longer. I am not as impressed with the puncture proof tights. I have not tried to puncture them BUT unfortunately they are not snag proof. The first time I put them on, I saw little snags that I experience with pantyhose. I purchased the tights hoping they would not snag so easily so that was disappointing.
Date of experience: November 14, 2020
Oh, no! Please allow us to send you the right fit and get you a FREE exchange, Gwenyth. Can you message us here? http://m.me/shapermint
I bought this to wear under a cocktail dress for a wedding. Unfortunately, the wedding has been postponed due to coronavirus. I am sure I will be using it often for all things once this crisis is over.
Date of experience: March 25, 2020
I was waiting on my package but it didnt come.My email said that it was delivered and was asking for feedback. I texted or called customer service and they fixed it... shipped out my order immediately, no problem!
Date of experience: October 15, 2020
We're happy to be of help, Angela. Thank you for the lovely feedback. Stay safe and boo-tiful!
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Oh, my. We're sorry if you were not able to receive your order, Marilyn. We hope that you can give us a chance to check what happened so that we can sort it out. Please share your order details on this link: https://m.me/Shapermint?ref=w15260378