Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
O picked the wrong size and they asked me a few times if I'd exchanged. I explained that I had thrown out the paperwork required to return, and they did their own searching and let me return it anyway, and sent me the correct size! Kuddos to this company.
Date of experience: January 1, 2020
I ordered online and accidentally ordered two. When I called to get it resolved, I liked the company enough to keep the extra bra and AM SO GLAD I DID. These are fabulous! I wear them as a sleep bra and feel so much more support, without a pinching sensation. Considering the leggings now.
Date of experience: January 29, 2021
I was trying to exchange two bras for a larger size, in the same colors. Before I started this, I placed another order for four more bras in the larger size. The first one worked fine. The second one would only allow me to return (but nothing to explain why). So I initiated a chat. The CS woman processed the exchange but determined I couldn't exchange the second one for a larger size in the same color as they were out of stock. I asked for another color and was told there were none available in that size in any color (I had just moments before ordered 4 of them). So she directed me to another style, which I ordered. When I got the confirmation for this exchange, it says the first was will be exchanged for a the larger size and the second one will be returned. No mention of them exchanging it for a different style. Also, the emails with tracking confirmation are worthless.
Date of experience: May 30, 2020
My experience with Shapermint was excellent from the beginning of my order, until receiving my garment. I received the shapewear that I ordered, but it was not quite the fit that I required. Without hesitation, their Customer Service very professionally and courteously shipped another shaper to me and followed up to make sure I was satisfied with the new garment. I felt the company treated me like they appreciated my patronage and the quality of the shapewear and my experience in doing so. I also love the message of empowering women to love their bodies. I definitely recommend Shapermint to everyone. I love mine!
Date of experience: September 23, 2019
Ordered sharpening took lllooonnngg time to get (30 days plus) I have a PO box. Got item and for whatever reason it was sent back same day. Could NOT get a real person no phone number no nothing for nearly 3 weeks finally got a person who said item never got returned. But they woukd refund me. Never hapoened
Date of experience: August 29, 2020
I placed an order on Dec 10,2018 and they were very quick in processing it, received the receipt right away. Then I got an email confirmation that my order is on its way with the tracking info. However, when i tracked my package, it says 'not foiund' Info unavailable, we cant identify your number yet. I waited for a few days as sometimes it takes a few days for them to ship it but it's been a week now that i still couldnt track it. I emailed them but I still have the same message. Very disappointing... had i known this would happen, i wouldnt have ordered from them. :(
Date of experience: December 19, 2018
We're terribly sorry to hear that, Pam. Can you please provide us your order number or email address? We'll be happy to check the status of your order and find out what happened. We hope to hear from you soon.
I saw this these panty shapers on an advertisement during my vacation in Indonesia playing a game on my IPad... I took a snapshot so I could look at it later. I showed my girlfriend the pic. The rest is history as they say. I ordered a pair put them on and I love them. They do just what the infomercial said so I gave 5 stars.
Date of experience: August 7, 2020
I received both pkg but they don't fit me.
I can even get my leg through to try them on. I ordered 3xlxlxl and that's what I take in all my other clothes. I would need to return them for a bigger size.
Date of experience: July 19, 2020
We'll help you with your return request, Ann. Can you send us a message with your order details via this link http://m.me/shapermint, please? Thanks!
The empetua high waisted shorts and leggings are wonderful! Not see through, gives good compression, and doesn't tear! The at waist daily leggings and shorts I got ripped at the crotch. I tried to contact customer service, and they were wonderful and sent me replacement pairs in a larger size, but those ripped also. I recommend the Empetua line and was very impressed with it.
Date of experience: May 10, 2020
I speak in regards of my review title I'm Believer.
I only had one trial error ( and) l do speak for me. I bought towards my size; however l wasn't satisfied. I responded to Shapermint review. I decided to give it another try l bought a size down. Lo and Behold! I'm happy, I'm satisfied, I'm a Shapermint Customer!
I'm Believer! Just trying figure out now what's going to be my next item. I know my size. Try again. You just may come a Believer as well.
Date of experience: September 10, 2020
Preach! Thanks for your awesome feedback, Marcia. Hey, we can help you with choosing your next favorite shapewear. Just DM us at http://m.me/shapermint
I purchased the True Kind Daily Comfort Wireless Shaper bra and it's precisely what I've been looking for. Over the last several years, I've been searching for a comfortable, supportive bra that isn't ugly but that also doesn't sacrifice support or comfort for the sake of obnoxiously sexy design. This bra is the answer. I love it.
I'm a 34C and I wear a medium in this bra and it fits really well.
Date of experience: March 22, 2021
I very satisfied with the high waisted shaper brief. However, the the other brief that sits on the waist I do not like at all. It's fine for snapping the tummy but the fat on your waist then hangs over the top. I feel that particular shaper brief is definitely made for someone who is thin around the waist and just needs to shape their tummy area. I disappointed that I bought 2 pair of them and I know I will never wear them. At least not at this point.
Date of experience: April 2, 2020
I put it on and it held in place. I felt comfortable when I was walking and bending down. It was very breathable and I really looked good in my outfit with it on. I think it's one of the best controllable spandex I've ever worn. I would recommend this product to anyone who needs comfort and coverage of all the bulge.
Date of experience: January 2, 2020
I ordered two bras in the wrong size. The company was great about exchanging them. The new size fit, but the design was wrong for me. The company again was very good about the return. They refunded my money minus $10. So I paid $10 to try on a bra. If I had noticed anything about a partial refund, I wouldn't have purchased anything in the first place.
Date of experience: March 16, 2021
Let us better help you out for this one, Barbara. You can reach us through this link, so our Fit Experts can personally help you out. Thanks! http://m.me/shapermint
Having used the sizing guide, I bought a Shapermint wonder bra. It had tags but looked used( skin dander, hair, and wear wrinkles). I tried it anyway and looked ridiculous. The cup size would work for a training bra. Not a fan!
Date of experience: November 17, 2020
Sorry to hear this, Jess. Allow us to make it up to you and send a free replacement. Please send us a message on this link http://m.me/shapermint with your order details.
I would not recommend this company or their products to anyone. Besides the fact the product doesn't work as described, they charge you for the refund of the product that doesn't work.
I would give them an F on the BBB website.
Date of experience: November 23, 2020
Oh, no! Sorry to hear about your disappointment. Allow us to make it up to you. Please send us a DM with your order details via this link: http://m.me/shapermint so we can sort things out.
Excellent product. Reviews were very helpful in choosing the correct size. I did order up a size based on the comments and they were a perfect fit. I have the High waist shaping boyshort. I highly recommend.
Date of experience: September 16, 2020
Woot woot! We're ecstatic to hear that you got your perfect fit, Felicia! Spread the word and let other women know about your experience too. Join our Brand Ambassador Program! Learn more on this link: shpmint.com/ambassador.
I love the shaper! It is comfortable and worked well. I was disappointed with the "live chat". I'm pretty sure I was chatting with a robot, as I couldn't get the information I wanted. "She" kept latching on to a key word and addressing it instead of my actual question. For instance I talked about hiding my fat rolls, and "she" told me I should get a size larger to prevent rolling. Then I said the size was perfect, but I wanted to order an additional shaper with more compression and "she" told me they could exchange my shaper for a smaller size to get the right compression. I asked if this was a real person or robot, and got "100% human!" as the fastest reply of the conversation. "She" never seemed to understand that I wanted to purchase a 2nd one, not exchange the one I got!
Date of experience: May 16, 2020
So I am old and have big boobs, I wanted to try the Shapermint no wire bras, well they didn't support me so well for out in public but r great around the house. But I did get a couple of the Bali underwire minimizer bras and they fix like second skin. So because I have big boobs dang wires r the only support that really works for this old lady. Peace out thanks
Date of experience: April 1, 2020
Good luck getting your order, ladies! I placed my order on August 7th, and it hasn't even been shipped yet, and by the way… if you aren't happy with your order, and you decide to cancel it, they will not honor your request, if you are trying to cancel after the first hour since you first placed your order. That's right ladies! You have only ONE HOUR, from the time you order, to cancel your order. Also… after I placed my order, I was notified that one of my garments was out of stock. Just inconvenient, and I am tired of waiting to see my order being shipped. I won't purchase from them again.
Date of experience: August 21, 2022
Your feedback matters to us, and allow us to help you track your order, Kerry. DM us here. https://m.me/Shapermint?ref=w15260378
I had a terrible return experience. I did not like the material of the leggings. I did keep the camis and the shaper shorts. I took the return label to the post office and was told I owed an additional $7+. Since I already had the $4.99 return fee deducted this did not make me happy. I tried to use the Shapermint Chat feature yet the bot was unable to understand and reply to my concern. This has made me very leery of ordering again. 1) the return policy is not how it is advertised 2) I cannot communicate a concern effectively to the company.
Date of experience: October 5, 2020
We recognize how upsetting this is, Rachael. We'd love an opportunity to make it up to you. Pleas send us your order details through this link: http://m.me/shapermint and we'll sort this out quickly.
I can't believe it took me forever to make up my mind to try your brand of underwear because it was unknown to me. I have been losing a little weight, and it seems that it is coming from my breast and there was so much buckling of the top of my bra cup my clothes front, it is embarrassing. Your cups are totally soft and fit me. And my tops do not do this with your cups. I not only use your bras, but I have also bought several pieces and am very, very pleased. I have been telling my friends about your products, hope they take my recommendation and try them. They do pinch, poke, they are not any binding around you I could go on and on but I think you get the message I LOVE YOUR PRODUCT!
Date of experience: October 19, 2020
Aww. Glad to hear that you're happy with your purchase, Sharon! We would love to see! Strike a pose, share it with us and be one of our Brand Ambassadors. Learn more here: shpmint.com/ambassador :)
Iam very somewhat satisfied with my last to purchases but my cami top did not fit and it was very tight, so I have to send it back for a refund. I differently support the company iam plus size woman and its very hard to find shape wear I truly love it keep on do it.
Date of experience: June 17, 2020
I bought a bra and it was too large. When I contacted Shapermint and requested a replacement for a smaller size there was no issue at all. The new one arrived within a week and I love it. No falling straps or biting underwires!
Date of experience: April 25, 2020
Comfortable for 8hr, smooth fit I was ask on more than one occasion did i lose weight at the end of the day the hip start to roll up and get a little loose overall give it four stars
For the bra was a good fit the long leggings was a five star fit
Date of experience: June 13, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Leave it to us, Mary. We’re here to help. Can you message us, so we can help you get the right fit? Here's the link: http://m.me/shapermint