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Shapermint has a rating of 3.8 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 13 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
Ordering on line is the new norm and for a new mom with an ever changing body, finding anything that fit is difficult. Thinking I was going to pop back to my postpartum size, I foolishly ordered too small. Shapermint's return/exchange process is super easy and that's important to a mom with two kids who has little time to do anything. Once I received the correct sizing it's just such a great feeling to look in the mirror and feel beautiful. These product are super flattering and really help contour my ever changing body shape. Breathable, soft, lift and tuck in all the right areas. I'm hooked!
Date of experience: August 16, 2020
Well placed an order with a discount code.The Shapermint website took the discount code, then when I received my confirmation the discount code was removed and the higher amount was charged to my card! Not only that but I paid extra for faster shipping and on the confirmation I see this
Important Note: We're working diligently to get your order to you on time. Due to current high demand, orders will be shipped out between 2 to 5 business days. Tracking numbers will be available as soon as it is shipped.
Seriously already being ripped off!
Date of experience: March 10, 2023
I just love my shaper and how confident I feel in it. After 2 babies 18 months apart with a struggle to lose weight I have tried it all but this experience from Shapermint has made all the difference! Highly recommend.
Date of experience: January 22, 2020
My initial order got lost in delivery, but once I got someone in their chat to help me, it was fixed right away. A week later my leggings arrived and they're excellent. They fit perfectly and the high waistband stays up! That's the best part, no slipping or rolling. The fabric is sturdy and completely opaque and best of all, the leggings are comfortable. I feel supported without feeling pinched or restricted. These leggings will get me through the winter. Great product!
Date of experience: November 9, 2020
Very dissatisfied with the check out process. After entering my payment information, it goes directly to checkout without showing a review of my order and total amount charged. I was not even sure the 10% discount was added. I had to "chat" through messages to get information about my order, because no phone # is offered for Customer Services. I found out later that all emails were going to Spam. I was really thinking about not ordering from them again because I can't see what they are charging before I authorize payment.
Date of experience: August 31, 2020
Having a mastectomy 20 years ago, and restorative surgery, left me with an odd shaped breast. It has been nearly impossible to find bras that a. Fit and b. Are comfortable. Regular cups don't work, some bras fit but the one side slides up over the breast. This bra fits, and works the best so far. But, the trim does roll up. Except for that, I can at least wear them.
Date of experience: September 3, 2020
Not the kind of experience we want you to have, Sonya. We'll fix the roll up issue. Please send us a message with your order details via this link http://m.me/shapermint. Thank you!
I got my third bra from shapermint. Although a bit costly, these bras are the most comfortable and most supporting all in one!
I was hesitant to wash it with my other laundry, but it can take washing machine no problem. I usually hang dry them but one went into the dryer by accident and came out as good as new. So I'm very satisfied with this purchase.
Date of experience: January 28, 2021
Very professional, fast, & friendly service! I called too speak with a representative to handle the matter. It was taking seriously & promptly! The care was immediate not only did they send out my correct size but they continue to work with me until I found one that fit just for me without the extra charge! I would definitely recommend and will most certainly be back to shop with them I love this company. I'm a very satisfied customer
Date of experience: September 14, 2020
This product was great for me! However I have thick legs and even though this is supposed to be seamless it's still a little tight around my thighs so when I sit down I get sort of a muffin top on my legs if that makes sense lol. Still happy with it but I have noticed non of the products I've gotten from Shapermint are really seamless.
Date of experience: April 12, 2020
I shared my feedback of 6/10 based on the fact that I found the material didn't 'breathe' well and that adding some natural fabric into it or making it with the type of material used in sports bras might be helpful. They contacted me 5-6 times trying to get me to try another product made out of the same material, or offering me a refund or exchange and while great customer service is always appreciated, the emails stated in the subject that it was in response to getting a 6/10 star rating. Once or twice would have been one thing, but it became too much.
Date of experience: January 31, 2021
We're for what happened, Joy. No worries, we will take note of your suggestion so that we can improve our products. If you need help with other concerns, just send us a DM on this link. http://m.me/shapermint
Shapermint was very easy to deal with. Their prices are reasonable, especially when they have a sale. The parcel arrived after a short interval and each article was wrapped and sealed in plastic so it felt very new and I did not feel like it was old stock grabbed off a long forgotten shelf.
The fit was perfect and I was extremely happy with the product. I even got a gift of a laundry bag for washing which was fantastic as I do not have one at the moment.
Thank you to everyone at Shapermint making this experience so painless and effortless for me as I have had a few bad experiences shopping online.
Date of experience: March 26, 2020
I have lost over 60 lbs in the past year and have some skin that isn't shrinking down so fast. This Shapermint garment takes perfect care of that, smoothing out the sags and firming everything up. Having the top come up as high as it does (and NOT roll down) also helps give me great support for my back. Who could ask for more?
Date of experience: January 28, 2021
Caution, when you receive that cheery Shapermint email saying "your order has been sent" just know, its a form email and not based on an actual shipment sent out. The online customer service rep just admitted that to me. I'm not happy with their service and basically they lie from the minute they hit your credit card.
Products used:
Shapewear
Date of experience: November 18, 2022
I am a size 40 D and only wear wireless bras but kept buying ones that just didn't work out. This bra has the perfect coverage, the band is wide enough to be comfortable and doesn't ride up. I love that they come with and extender which made the XL size to fit perfectly. I have washed them in the washing machine and line dried several times and they look new. I will be purchasing more for sure!
Date of experience: July 6, 2020
My expectations s were high after reading the reviews. My experience was LOW. It stretched out of shape with my large breast. I had to see the straps up to even give myself any lift. Maybe very small breasted women will have a. Better experience.
Date of experience: February 18, 2020
Don't worry, Ruth. You may try another size or another style. Just send us a DM on Facebook, and we'll get you a new one for free. Hope to hear from you soon.
I like everything about the bra except the removable pads as they are very movable when you're wearing it so you have to constantly keep in check to make sure they're in position I would prefer two versions one with attached pads, one without. I don't feel comfortable being overweight and without them. & Less emails, pls.
Date of experience: April 17, 2020
Product works pretty well but the top folds down a lot, which then becomes too tight feeling and hurts a bit so I'm always fixing it. Didn't have much interaction with the company but they shipped quickly which was good.
Date of experience: July 26, 2020
Should not happen if you were able to get the right size, Lisa. We'll fix this. Can you send us a message via this link http://m.me/shapermint, so we can assist you with our free exchange? Thank you.
Due to shoulder lack of flexibility, this style doesn't suit me. Too hard to get on and off. I will be returning and disappointed it didn't work for me. Would love to see a sports bra with front closure (adjustable).
Date of experience: December 24, 2020
Overall, very happy. Comfortable and did not roll down. Would highly recommend!
Purchased a 3 pack selecting 2 black and 1 nude shade. This will allow me to wear the nude one with lighter colour garments. This was a bonus.
Date of experience: July 8, 2019
So I order an xl and that one did not work. You guys were sweet enough to send me a bigger size and still doesn't work. Doesn't cover my stomach higher up by my boobs where I need it. Great product other wise. BUMMER on my end oh well.
Date of experience: August 17, 2020
A different style or brand perhaps? Jayme. Exchanges are totally free. Can you share the order details so we can sort this out? You can send it through this link
I purchased 2 bras from Shapermint and only received one. I tried continuously to contact them but I never had a real person reply to me either by chats or emails from the company. It was very noticeable that their replays were automated. They have horrible customer service and basically I never received my other bra which I paid for!.
Date of experience: July 2, 2020
So sorry you haven't received the other bra for your order, Cristina. We've looked into it and they should have been together in the same package. But don't worry, we can just send a replacement to you. Can you send us a message through Facebook Messenger so we can take care of it? Here's the link http://m.me/shapermint
Shapermint really delivers on its promise. Smooths and shapes without being uncomfortable. I was surprised at how lightweight these are. They don't roll down, are cheaper than Spanx, and in my opinion, work better than anything else on the market.
Date of experience: August 19, 2019
Great product and outstanding customer service! Thanks for helping me get the perfect fit. Product arrived very quickly to Australia - I am very happy and will definitely order again in the future. Especially with such a large range of products on offer to choose from. Shapermint has an excellent product series on hand!
Date of experience: January 11, 2021
Hugely satisfied with product does hold all my wobbly bits in & gives a smoother silhouette, stays in place no rolling down and is very comfortable, also bought the shorts but in a bigger size to the thong, they are too big on the leg I should've gone for smaller size but still impressed, delivery only took 10 days to the uk a big thumbs up
Date of experience: September 25, 2020
Thanks for your sweet feedback, Debbie! If you want it to have it exchanged to a different style or size that would fit better, just send us a DM via this link: http://m.me/shapermint. It's free! :)
I'd been emailing them for over a month for follow up but never receive the item they keep on promising 2 weeks but still until now I don't have it. And they said it's out of stock! They don't event want to say we can refund! It's just out of stock so have to wait. Don't ever order on the shapermint because quality is not good and I had a bad experience in shopping with this shop so I'm sharing it to everybody not to fall for their false advertisement! I also paid for the monthly $4.99 subscription which doesn't have any benefits I thought by paying as a vip you will receive the items soon, unfortunately no! A big no it's a waste of money and time! Beware of this online shopping! From my experience it's terrible!
Products used:
Short shapermint but quality is bad
Date of experience: September 30, 2022
Totally not the experience that we wanted you to have, Grace. Let's sort this asap, and DM us your order details here. https://m.me/Shapermint?ref=w15260378
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
That’s fantastic, Abby! We're so happy to hear that. You can also help to spread the love. Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador