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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I was bummed when this bra didn't fit the way I wanted it to. I tried to exchange it, and it gave me the option to exchange for store credit or receive slightly less return to my credit card. I wanted store credit but it actually wouldn't let me choose that option. Very strange and annoying.
Date of experience: January 29, 2021
The fit was good but the top rolls down and I had to keep pulling it up. I got it in a nude and the black was out off stock and they was supposed to send them once they were available. The ship date was May 31,2020. This was for a exchange. I would like to get the black which was part of my exchange or try the empetua all day every day high waisted shaper panty.
Date of experience: July 16, 2020
We can keep it away from rolling down by getting the right size, Vivian. Send us a DM through this link http://m.me/shapermint, so we can check the best option to have this resolved.
Love my experience with shapermint. They are so nice and such good customer service. I had trouble with some chlothes dint fit me. They told me i could keep it and they even sended me some free bras since i loved them so much for the trouble. I recommend shapermint 5/5 for bras. Personaly dont like there pants and shirt but bras was a saver.
Date of experience: June 10, 2020
I love the way Shapermint makes me look and feel. I have 2 pair legging, panties, highrise panty, and the cami. I love them ALL. Thank you for the experience. I look slimmer without being slimmer and I like it LOL.
Date of experience: June 18, 2020
I Bout the smallest Size, I have recently lost 200 pounds which has left me small but with extra skin its for that reason i orded your product when i got it it was to big like a reg pair of painties i needed a extra small or xxs but other than that it seems to be great
Date of experience: July 17, 2020
What a story you have there, Marcia! Anyways, we do process exchanges for free especially if you just need to get a different size. To better help, please send us a chat using this link. http://m.me/shapermint
I ordered the shorts and the cami. I simply love the shorts, no lines, no rolling, and comfortable. The cami tends to run small if you're bustie so l had to size up. In all I was happy with my purchase.
Date of experience: August 6, 2020
Allow us to help you get the right fit for the cami, Leslie. Send us a message with your order details here http://m.me/shapermint, so we can process your free exchange.
I love the bra, very comfortable to wear even to bed. The largest size you have is XXXL and I could have used an extra X. It would be great if you could make PLUS SIZES 1X 2X etc. as that is what I normally wear. I could use just a little more coverage in front and the straps are very tight and roll, which digs into my shoulder. A wider, sturdier strap would be better for me.
Date of experience: May 7, 2020
Poor fit. Same with 2x dresses. I'll have to alter them. I don't know how it is believed the 2x fits as advertised. I wear 40f bra normally. I now have to get 3x and pray that they fit properly. Ordered size 2x bras and they don't even remotely fit. Depressing.
Date of experience: October 15, 2020
Sorry to that it didn't fit you right, Kathleen. Don't worry, we won't stop until we find you the perfect size that you're comfy at. Just DM us at http://m.me/shapermint and we'll help you right away.
Just as soon as I get paid, I'm going to get as least one more pair. Here's why. My Empetua Empetua All Day Every Day High-Waisted Shaper Panties not only take inches off my waist and abdomen, they help me remember to tighten my core muscles. Thanks!
Date of experience: July 1, 2019
On the commercial it gives you the illusion that if you have fat and hanging stomach, once you put on the undergarment it would make you instantly look smooth and shapelier. Not the case at all. It doesn't have the control it alludes too. It does stay up and doesn't roll down, the price was affordable but the actual control and smooth look just wasn't there.
Date of experience: July 5, 2019
We're sorry to hear about it, JazzE. The one you have is an Empetua brand which has a medium compression that is perfect for everyday use. We think that what you need is something with high compression level. Send us a private message with your order details through our facebook page so we can help you figure out the perfect shapewear for you.
These leggings are awesome! I ordered a med, probably could have used a small, but they are soooo contouring. They hold in all the jiggles and make me look like a svelte body! Plus they are not see through. They sit a little higher, but probably because i upsized. Otherwise, i love them.
Date of experience: June 12, 2020
I ordered from shapemint I recieved what I ordered and very pleased with the comfort of the garment I ordered. I told my daughter how happy I was and now she to ordered from shapemint. And waiting her order. I will order agAin soon.
Date of experience: October 24, 2020
Thank you for spreading the love for us, Sandra. We appreciate it. Join our Brand Ambassador Program. Sign up here: shpmint.com/ambassador
The item I purchased didnt fit quite right
The customer service I received was awesome as they sent me out another item in a different size and that one fits great
I will be ordering the leggings next and cant wait to try them
Date of experience: July 1, 2020
I wasn't sure if I would like the throw on bras. But I love them for staying home. Also like the shaper panties. I have the shaper shorts too. I have the cami's too. Everything I have gotten is great.
Date of experience: May 5, 2020
I received a wireless bra that I ordered and even though it was too small it was very comfortable. The cups just weren't big enough. So I contacted them and they sure do stand by their statement on returns and then some, I ordered the largest size and they told me to keep the one I already had. I had never done business with them before. It is a great wireless bra with good support and I normally wear a 38G. I can't wear wire bras, the pressure from the wires nauseate me. I got tired of looking slovenly at places and wanted support with comfort and this bra was the very best of both things I wanted.
Date of experience: February 16, 2020
I ordered a TrueKind and a Bali pullover wireless bra and both arrived on time and as advertised. The Bali, more of a sports bra, fit me the best but I also I kept the TrueKind as it was cut a bit lower. Both are extremely comfortable to wear and I will be ordering more in the future!
Date of experience: June 8, 2020
The first one was too large.
The second was too small.
And I'm hoping that the 3rd will be jusssst right!
The fit experts listened and understood my dilemmas as well as my needs, and what I'm hoping to be my perfect fit and comfort level is on its way to me now!
Date of experience: September 15, 2020
Awww we truly appreciate how you are working with us on this, Melissa. If the second time is not the charm, we are sure the third is. Anyways, please reach us out through this link if you need anything else. Thanks! http://m.me/shapermint
I ordered the High Waisted Shaper Panty with reservations about how comfortable and effective they would be. I was VERY pleasantly surprised, so much so, that I have ordered six more! I wear them often and they always make me feel better in the clothes I wear. I highly recommend them!
Date of experience: July 2, 2019
Delivery was fast the material is great but after the 2nd or 3rd time you wear it rolls down... what I did though was put a lil hand sanitizer on my back and then Pulled it above the obliques and it stays for a while!
Date of experience: July 16, 2020
We intend to make this right, Maria. No worries, exchanges are on us. Please send us a message via this link http://m.me/shapermint, so we can better assist you.
I received my two Very Comfortable bras but they had absolutely no support,, I was very pleased when your rep offered to replace them a size bigger and a different style,, I replied to this offer several rl times,,, and ended up getting a final email stating that my case was closed due to ‘no reaponse'
Date of experience: September 14, 2020
This is not the experience we expected you to have, Francine. Please reach us out through this link so we can turn your experience around. Thanks! http://m.me/shapermint
As I live in the UK I was surprised on how quickly my shaper shorts arrived. I have a dress that I had wanted to wear to a function, however I didn't have the appropriate shaper shorts. When I tried my dress on with my shaper shorts, I was soooooo shocked at how my shape was smoothed out. The shorts stayed in place, I love it! Thank you Shapermint Xoxoxo
Date of experience: July 2, 2019
Website is easy to maneuver. The best part, the fit is absolutely wonderful. Bra does not ride up and you don't even know you are wearing in. I also have the pull up shaper. Since I a short waisted it does ride up a littlle, but not enough to be uncomfortable. In fact, I just ordered another Bra.
Date of experience: November 29, 2020
Heaps of love for you, Catherine. If you want to try a different size or an exchange for your shapewear that rides up, feel free to send us a message here http://m.me/shapermint. Exchanges are on us.
I have always had trouble finding bras that fit well, provided support, and were comfortable enough to wear all day. This company has helped with all those things. I am really enjoying my product.
Date of experience: March 21, 2021
Shopping made easy just find your size and the compression you want and order. Shapermint.com has something for every body type. Want a hourglass figure they can help. I've told all my friends.
Date of experience: July 2, 2020
I've worn Shapermint foundations for a while now. I find them comfortable and supportive. Sizing is right and superior "spring" in the lyrics weave. Thank you.
Date of experience: June 12, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Oh, dear. Allow us to process the exchanges for you, Natalie. Just send us your order number and email address on this link, and we'll take care of it from there. http://m.me/shapermint