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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
My original purchase didn't fit. The exchange process was seamless. I received the new size within days. No Drama! That's the best way to do business. I'm a customer for life!
Date of experience: April 29, 2020
I wear the leggings everyday. I love them. Glad I have 4 pair now. The bra is okay, but not anything to buy again. AND I'm still waiting for two bras that are out of stock, it seems.
Date of experience: March 13, 2021
I had some simple issues with my order but the customer service team has been helping to get things straightened out. I love the products best shape wear I've ever worn, so comfy for all day wear!
Date of experience: July 8, 2020
I love everything about my purchase. I would like to see something for short torso girls. I have way too much material left under boobs and it keeps rolling down.
Date of experience: June 12, 2020
They really will make sure you're satisfied — and if not refund your money — with no hassle. I've dealt with companies that say this but Shapermint actually does it.
Date of experience: March 17, 2021
This order was actually an exchange for a prior purchase. I love the comfort of the replacement, had to go up 1 size. Appreciate how easy Shapermint made the process
Date of experience: February 9, 2020
I have developed a very itchy rash immediately below the bottom band. They've been washed twice and the rash is almost gone. I'll test again to see if it returns.
Date of experience: June 23, 2020
I bought Shapermint two weeks ago and have truly fallen in love. They fits so nicely and hides my small imperfections. A wonderful purchase! I will buy from them again.
Date of experience: May 10, 2020
First rate all the way! I accidentally, last minute ordered a wrong size, because I wanted another bra, so I contacted their support line and right away they fixed it!
Date of experience: April 26, 2020
I love the bra cups band and closure, i would make the shoulder straps a little more substantial. They tend to roll if your are larger busted.
Thanks Marilyn Williams
Date of experience: November 4, 2020
Oh my... That shouldn't happen, Marilyn. Don't worry, we have a 100% fit guarantee and 60-day free exchange. Just send us a DM at http://m.me/shapermint and we'll help you right away.
Received in a timely manner. Fit well and very supportive when I first put the bra on, but soon the straps started falling off my shoulders and there is no way to adjust. I'm very disappointed
Date of experience: February 14, 2020
I absolutely love my shaper shorts. They are comfortable and I was worried about wearing them in the heat but you hardly notice them. A bit difficult to pull down when sweaty but hey what isn't.
Date of experience: July 12, 2020
I live in my Shapermint! I purchased several pair of the high waisted leggings and cami's in all colors! I machine wash and hang dry, they are always ready to go (dry) overnight! EASY PEASY! I use regular detergent and fabric softener on gentle for all including cami's! They make you feel polished when dressed. I wear cami's under everything! The compression smooths everything all day! When I don't wear them I just feel slouchy and lumpy!
Date of experience: October 27, 2020
Wow! Thanks for your love and tip, Alicia! You know, we could really use your help in spreading the love. Would you like to be one of our brand ambassadors? If you do, just go to this link and fill out the form https://shapermint.com/pages/ambassador
I really love how these leggings feel! I think they are a fair price for the quality and I have not been able to find anything comparable anywhere else out there. I do VERY much recommend!
Date of experience: November 11, 2020
That's awesome, Christina! Thanks for recommending us! You know, we're always looking for potential brand ambassadors so if you're interested, just go to this link https://shapermint.com/pages/ambassador
I've bought twice & have problems with the bra hooks hurting my back. The shaper is good. Never got the 20% coupon after 1st time due to weird survey.
Date of experience: March 3, 2021
Oh, we did not want you to miss out on awesome savings, Norine. DM us your order info through this link. http://m.me/shapermint We'll check this for you.
I've recently lost 30 pounds and have some extra skin now. I ordered the smallest size and it could be a little tighter. Mostly I'm happy with the product.
Date of experience: January 31, 2020
Then they make you set up an account to cancel your non-existent membership. What a scam. The camisole is hard to get on, but once on it is ok.
Products used:
Camisole
Date of experience: October 29, 2023
We'd love to check and look into it for you, Colleen. Send us a message here 🔗https://m.me/shapermint and we'll get right on it.
Reaching out to me to ask about the product I purchased. Suggesting what could fit me better and following up on a return. Your customer service is top notch.
Date of experience: March 6, 2021
Enjoying the fit and look of my new bra. Have ordered from them several times before and will never hesitate to do so again. Packaging is the best also
Date of experience: December 4, 2020
I decided to try out this brand even though I thought it was pretty expensive. Well these bras are super comfortable they feel like I don't have anything on.
Date of experience: June 17, 2020
I have tried to speak to a live person regarding an exchange. Previous conversation ensure size was correct; however the wrong size arrived and now I'm stuck with it!
Date of experience: September 24, 2019
Oh no! So sorry to hear that an incorrect size arrived, Rene. Don't worry because we're always ready to help. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you
Was easy to order online! My products arrived in good time (even here in Canada) and the bras, leggings, tank tops and shaping garments have all been extremely comfortable!
Date of experience: October 1, 2020
Have bought several pieces. All work wonderful! But I suggest not to guess at what size and go measure yourself. I could breath and nothing rolled down. Love it!
Date of experience: July 1, 2019
Ordering is easy and convenient. I love that there are never any hassles in returning items or getting a refund. I would highly recommend Shapermint to friends and family.
Date of experience: January 8, 2021
Thank you for sharing this, Deanna and we look forward on your next purchase. Stay awesome!
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Glad you loved the leggings, Julia. We'd love to know more about how the bra fits. Our FREE exchange got your back. Allow us to check also the status of the remaining items you have. DM us with your order details here: http://m.me/shapermint