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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I had received my order within 2 weeks of purchase. I ordered 3 pairs of panties. One EMPETUA high waisted panty, and the other two was EMPETUA the high waisted shaper shorts.
Both were very nice, the high waisted panties did not have the sticky band inside the panties to keep it from rolling or falling down constantly. The shorts did have the stick band inside but the band was not wide enough and still kept falling down. I had to constantly keep pulling up the panties from sliding down. It gets annoying after a while but it does keep you tight and controlled when they are up. I want to try the Miraclesuit next Other then the panties continuously having to be pulled up they felt great and kept everything in its place. I am 5"3 and weight 160 lbs just for reference.
Date of experience: March 5, 2020
Ordered 2 bras same style but different colors. The nude bra is a great fit. The black bra was smaller and not as comfortable. How is that. They even seem to be cut differently
Date of experience: August 14, 2020
I tried 2 sizes and the both rolled down as soon as I put them on. Now I have to send them back for a refund. Ireally needed them now. I don't need to be doing a return while covid 19 is a threat. I have no choice. I hate the trouble of doing refuds anyway.
Date of experience: April 30, 2020
The high waist panty shapers are very comfortable but if you want a firm shapper go down a size. Eventhough I am a size 16, the medium/large is not, but stays in place even above my waist. I bought two colors and eventhough I stayed the above I am very satisfied. Would buy again.
Date of experience: November 17, 2020
Hey, Tanya. We can have it exchanged to a shapewear with higher compression for free. Send us a message on this link: http://m.me/shapermint with your order details.
I'm pleased with every item I've purchased from Shapermint. I've purchased several pairs of their Empetua tights, the Curvees tights, Curvees undergarment tanks, and their Truekind bras. Each item is a much needed boost to my wardrobe and most of all my comfort and confidence with my appearance. I highly recommend Shapermint.
Date of experience: December 1, 2020
You’ve got us sporting big smiles, Tanya. We stand behind the quality of the Shapewear we carry from our very best brands and wants to make sure we meet your expectations. Also, a beautiful soul like you is fit to become our next Brand Ambassador. If you’re interested, please sign up here: shpmint.com/ambassador
From the minute I placed the order, it populated for me an XL and a Small. Since I didn't need a small, I immediately wrote to them and asked to stop that order and give me 2 pair of XL in Beige. I received the first CANCELED order in black, XL and SM. Then when I tried to contact them, they said not to worry, that my other order was on the way. When I tried to get authorization to return the order sent in error (which I should not have to pay shipping on) I just got different people telling me how sorry they are and would I give them a good rating? Not just NO, but H NO! I finally got the return link today and they are only refunding a portion of what I paid and said just keep them. Really? They roll down in the back and they started pilling before I had even worn them. I am contacting my credit card company to get a TOTAL refund! Don't buy these, you will be sorry. I am.
Date of experience: March 9, 2019
Apologies for what happened, Susan. Please reply back with your order number and we'll be happy to sort this for you right away.
We hope to hear from you soon.
I was directed to the chat box to voice my issue and that is where everything went haywire. My original order was 1 bra and 2 pair of leggins. I ended up getting 2 pair of 4XL shorts and never got the 2XL shorts so i told them to just refund me the money i paid for the leggings 2XL (i never received) and they eventually did. So I am done with that issue and will wait a while before i order anything else.
Date of experience: June 2, 2020
We are sorry about your order, Diana. We'll make it right. Please send us a message through this link with your order number http://m.me/shapermint.
I was skeptical as I have purchased products on the internet before that we're not up to description. These shorts met and exceeded expectations! I need more!
Date of experience: June 12, 2020
Received my delivery quickly. Such a comfortable bra, no binding or bad fit. Love the feel of it. Thank you. Wish you have it in red or teal. Would buy again for sure.
Date of experience: February 6, 2021
Wonderful experience. Customer service was very helpful with my exchange. I ordered a size too big. The return was so quick and easy. I have no complaints.
Date of experience: June 2, 2020
I have used many sites but Shapermint seem to be the only one true to their advertising. I ordered bras from this company and they are excellent. I would definitely use them again.
Date of experience: September 22, 2020
So happy to hear this, Michelle! Thank you! Hey, you can also join our Brand Ambassador Program. Join and know more about it through this link: https://shapermint.com/pages/ambassador
Sizing is accurate and they won't creep up or roll down. I'm very happy with customer service as they accidentally sent me a wrong size and replaced it immediately. Give them a try!
Date of experience: June 14, 2020
Although my daughter loved the bras, they are a bit pricey for the amount of work one must do to keep them properly laundered without destroying them.
Date of experience: August 15, 2020
Thanks for sharing your honest feedback, Ron. Here's a quick guide on how to take care of your Shapewear: https://shapermint.com/blogs/news/shapewear-care-how-to-wash-how-to-wear
Love their products. Fit experts are very helpful. Customer service is wonderful. Shipping time is as expected. I intend to order more products in the near future.
Date of experience: August 17, 2020
The bras I have purchased are very comfortable to wear. I do wish there was an adjustable strap, as that would make me feel better support.
The ordering and shipping process was great.
Date of experience: August 21, 2020
We'll surely take note of this, Annie. Should you need help with your order, just send us a DM through this link http://m.me/shapermint.
I tried 2 other times to get what I needed & this was made so easy! Thanks! Third time was the charm. Curves boy cut body suit. Love it! My experience was super.
Date of experience: June 1, 2020
Everything went well with delivery and packaging. Unfortunately, it doesn't work for my shape. I guess I'm too solid. My stomach didn't move. It rolls down in the back because of my fat.(?)
Date of experience: April 19, 2020
Comfortable Stylish and affordable. I would definitely recommend to a friend. Thank you for providing such an awesome product that women can feel both comfortable and beautiful.
Date of experience: July 8, 2019
Too tight have to stretch out before wearing.
Maybe overtime it will get comfortable. I should have gotten a bigger size for sure. Don't think I will be buying anything in the future.
Date of experience: April 25, 2020
Very good customer service experience, corrected issues with shipping and refunded the extra shipping cost I paid when the package took a month to arrive. Great product.
Date of experience: August 24, 2020
Very soft and comfortable. Moves with you and straps sliding off of your shoulders doesn't happen! I've bought 2 already and will get the last color soon
Date of experience: July 20, 2020
Everything I've bought has been great. If it didn't fit, I received excellent customer service and received the correct size.
Also the bras are awesome! So comfortable and hide nipples. Will buy more
Date of experience: May 10, 2020
Bra is definitely comfortable but needs more material under breast especially for big sizes love product but it is already starting to come apart so that's disappointing.
Date of experience: February 22, 2021
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Due to the ongoing global situation, we've extended our exchange and return policy to 60 days, Dana. Should you need help exchanging or returning them. Just send us a DM through this link http://m.me/shapermint.