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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
This product far exceeded my expectations! I think I would have preferred the underwear type the boy shorts ride a little but nothing to make me want to return them!
Date of experience: May 14, 2020
I never been able to find any better leggings then the ones I buy from you. Thanks cause I be. Looking for some good quality leggings that would hold up.
Date of experience: March 5, 2021
I needed shape wear to cover up those unwanted bumps and muffin tops and your product is FABULOUS. I wish your company would make strapless bras that don't fall down... just a thought!
Date of experience: August 13, 2020
I had heart surgery so need to wear a bra all the time. These are extremely comfortable and give me the support I need. There's no pressure on my incisions.
Date of experience: October 4, 2020
- We’re happy hearing this, Karen. Thank you for sharing your lovely feedback. Join our Brand Ambassador Program—if you like, you may sign up here: shpmint.com/ambassador
I would recommend anyone to just try your products and see if you don't become hooked! It's comfortable and something you feel so good in you can wear all day!
Date of experience: July 17, 2020
Love my new bras! They are so comfortable and I forget I am wearing a bra. Great price and quick delivery. I will not hesitate to order from Shapermint again.
Date of experience: June 9, 2020
I have several pair of leggings, but my black Shapermint is by far the most comfortable pair I own. I am thinking about getting another one in a different color.
Date of experience: February 5, 2021
If I could give negative stars I would...
The quality is equivalent to a $5 items at the department store so you end up overpaying big time. Free no hassle returns or exchanges is a big lie. I placed and order (4 items) 3 of which I wanted to return because they DO ROLL DOWN badly! Went online just to find out that they charge fee if you want to return something. Supposedly the exchanges were free BUT... when I picked the new items that I wanted to try, went through checkout and tried to apply a coupon I found for the price difference they processed a NEW order at FULL price (even though they had sale at the time)! Emailed them to cancel the order immediately (within a few minutes) but only heard back 2 days later AFTER the new order was shipped. Now if I want to return something I need to pay return fee for BOTH orders and pay return shipping twice! In the meantime, I didn't even receive a return label as of today - 4 weeks later. NEVER AGAIN! STAY AWAY!
Date of experience: June 25, 2019
We're sorry to hear that, EO. Please know that we're to help you every step of the way towards a resolution. First, can you provide us your order number so we can look into it? If you don't know your order number, kindly check it in your order confirmation email. You may also send us a private message through our facebook page with your email address or shipping address. We'll have someone help you right away with your problem.
We hope to hear from you soon.
My original order was for a scoop neck cami, yet I received a high waisted shaper boyshort in wrong size and color. I did a return and cancelled the order yet was sent a scoop neck cami in the WRONG size. I did a return and still did not get a refund for the total amount I spent. It was a very confusing process to just get the refund amount I did,
Tip for consumers:
Be careful!!
Products used:
nothing
Date of experience: July 20, 2021
Really sorry about the mix-up, Barbara. We'll make things right, and be assured that you'll get what you have paid for. Send your order info here: https://m.me/Shapermint?ref=w15260442 and we'll have this checked.
Satisfied I was excited when I got my pants I put them on they were a bit snug and I was excited for this is the first time I was able to put on pants and I didn't roll down I have lymphedema. In my legs so the pants help a great deal with keeping now swelling thank you
Date of experience: January 29, 2021
These bras are AMAZING no back clasps, no underwire, no straps which slide on the shoulders which don't support at all. This bra has the best of all worlds. No clasps, great support and most of all... COMFORT!
Date of experience: April 13, 2020
I loved it hugged and tucked me in all the right places and it even lifted my butt some so I'm very satisfied with a boost of confidence and i don't feel like I gotta run to the gym asap anymore lol
Date of experience: July 2, 2020
Site look & Feel: Pleasing on the eyes &easy to navigate
Customer Service: Quick, Friendly, No hassle. THE BEST.!
Speed of Delivery: Even with the pandemic the items were delivered on time as promised.
Quality of items: What you see is what you get. Reviews on the site MAJORLY helps with determining which product suits you best.
Customer Feedback: Takes customer feedback into consideration and tries their best to improve on the products, service etc.
Date of experience: August 14, 2020
The Tbrow-On Wirefree Bra was more than I expected. Why? Because after wearing a bra with underwire for over 40 years, I was convinced that I needed it to support my DD girls. However, after trying on the throw-on bra, this rationale was totally false. The bra held my girls in place, straps didn't cut into my shoulders, the material was breathable and soft, and no snaps or hooks to fasten. I literally slept with the bra on the entire night.
The Scoop Neck Cami: I absolutely loved it. My preference for camisoles are scoop neck versus V necked. This cami also holds your DD girls in place. It enhances button down blouses or sheer tops. The material is soft and breathable. It can be used for as exercise gear, casual wear, or dressy wear. I absolutely love it and will be ordering other colors than black.
Date of experience: April 29, 2020
I am generally a large, possibly XL at times, the item I bought was XL/2XL and I could not get the under garment up to even my hips. RUNS VERY SMALL. They were very itchy to the touch, not anything I would want right next to my skin! The garmet was very stiff. I was expecting a nice supple garmet with the belly support but that is not what I got. While l loved my wireless bra I recently bought, I did not love the under garmet. I was also disappointed that when asking for a refund, I was charged a $4.95 fee for returning.
Date of experience: March 14, 2021
This is the third time I ordered from
Shapermint and it's the LAST. It is also
The second time I was charged for an item I didn't order. The first time I ordered a bra. When I got the e receipt
I saw I was charged for 2. When I tried
To contact shapermint I got nowhere.
When I recieved the order 1 bra was the sz. I ordered but didn't fit. The second was a sz. X small. I wear a 47DD.! This the item I was charged for but didn't order (a short shapers) was also a sz. Xsm. I was contacted this time (after MANY emails from me) and was told I would be credited
For the shorts shapers & I should keep them anyway. Great but I haven't worn
A sz. Xsm. ANYTHING since my last pregnancy 15 yrs. Ago.
Date of experience: July 7, 2019
We're sorry to hear about it, Pamela. We would like to make things right for you, please send us a private message through our facebook page and we'll have someone help you immediately.
Tried to get customer service or bring up the return policy is a nightmare. I click on the link for returns and the page is blank. I would never order from this company again
Date of experience: January 29, 2019
We're sorry for the inconvenience, here's the return/exchange form: https://returns-exchanges.shapermint.com/#/
You just need to put your correct order number and zip code.
Let us know if there is anything else we can help you.
Have a great day and stay awesome.
Easy to order, received quickly and received a nice bag. The bra is soft and the shaper panties really work. I was able to wear my size 12 pants work them on instead of 14-16. Love their products.
Date of experience: May 24, 2020
Fantastic experience from start to finish. Most comfortable bra I have ever worn. I used to sew bras professionally for a company in Montana and they are most comfortable, but these take the cake!
Date of experience: June 10, 2020
This is one of the best customer service deals I've seen - if it doesn't fit, they replace it. The Shapermint shaper is good - it's hard to get pulled up and stay up as well, not exactly as shown
Date of experience: August 18, 2019
I purchased 3 of the tank tops. The fit is perfect. The only problem I have is that they tend to roll up from the bottom. When this happens, it becomes very tight and uncomfortable at my waist.
Date of experience: November 15, 2020
I love my new bra. The straps are perfect, I put it on and never had to think about it. Soft like a light sports bra but has shape and support. Will never wear constricting bras ever again!
Date of experience: August 1, 2020
It fits perfect never rolls down. I wear mine at work and when i go out I have 3 of them. I have friends who also ordered the shaper good quality it's a keeper!
Date of experience: September 4, 2019
Not only do my bras feel great to wear every day but they wash great. I just throw them in with my delicate load and hang to dry. They come out good as new and even MORE comfortable!
Date of experience: April 2, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Love hearing this, Sindey! Thank you for your sweet feedback! Stay lovely!