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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
It does provide full coverage, it is comfortable, but there is no support. Gives a unibody appearance and the strap underneath my breasts rolls up. I won't be buying another one.
Date of experience: June 21, 2020
I love the high waist panty and shorts. Also have a bra that fits great. They are all very comfortable and make me feel more confidant while I am losing weight.
Date of experience: October 19, 2020
Wow! Good luck on your weight loss journey, Carol. :) Keep rockin'
Unfortunately, I only was able to wear my high waisted shaper panty for one work day because now I am working from home in my jammies due to COVID19. For the one day of work in my high waisted panties, I wore jeans and the jeans were falling off my hips! This was a good thing because the panties were doing what they needed to do... flattening my curves. When I am allowed to go back to work, I am sure my panties will be helping me big time because I have gained even more weight due to sheltering in place. I will probably be buying more products until I can drop the extra pounds.
Date of experience: April 16, 2020
Wonderful! Feel very confortable when using. Don't look like the models of TV but it's ok. Some
Control in my belly and love handles is good. Feel more secure when I go out. Thank you very much.
Date of experience: September 4, 2020
Wow! Thanks for spreading the love, Maria. It means so much when our best customers share their awesome experiences. Ever thought of becoming our Brand Ambassador? You'd be a great bet for sure! If you're interested, go to this link shpmint.com/ambassador. Stay beautiful!
I wish the Empetua shorts were not see through at the buttocks area because I'd like to wear them on their own with a top instead of underneath a garment.
Date of experience: July 8, 2020
Was a but skeptical about this purchase, cause I've been duped before. But I am happyliy surprised with this product! It stays up and fits under any kind of clothing!
Date of experience: March 13, 2020
Bras fit really well and are so comfy!
I had to exchange one and they were super helpful
Will definitely be buying again!
(I actually made my 2nd order already!)
Date of experience: June 14, 2020
Great experience! I purched a black bra and fell in love with its comfort. Then I had to purchase the nude color one. So happy I found these bras. Donna
Date of experience: July 25, 2020
Bought it, loved it. Week later un-stitched around crack, bottom glute area, legs. Buying a bigger one to see if it helps because my abs are all over the place.
Date of experience: May 17, 2020
Sorry to hear that, Yilderis. Know that we can process a replacement for your shapewear. Please send us a message through this link with your order number http://m.me/shapermint.
I wear a large and have lost 13lbs yet the product is very hard to pull on over thighs and hips. It's a struggle truly. Hopefully with the loss of more weight that will be reduced.
Date of experience: February 13, 2020
Don't worry about it, Donnie. We can exchange it for a larger size for FREE. Simply send us a DM on Facebook, and one of our fit experts will help you.
I ordered over $250 of merchandise placed August 30th. Just spoke with DHL and they haven't received the package from shipper. Shapermint has NO CUSTOMER SERVICE PEOPLE JUST BOTS! Which continue to say the order is on its way allow 4-8 days to process and 8-10 days to ship. Also never received 70% discount. RED FLAG! DO NOT ORDER FROM THIS COMPANY!
Date of experience: September 8, 2022
Lean on, Julie. We got you covered. DM us here, and we'll take care of everything. https://m.me/Shapermint?ref=w15260378
Kendra helped me with sending out new Shapermint shorts in a larger size. Very professional and sweet. Got the new ones and they fit perfect. Thank you so much.
Date of experience: September 7, 2020
Stay away from this company! I placed an order for two bras on Oct 16. After 6 weeks the tracking info stated that it was en route to be delivered. One week later it stated "attempted delivery" and was now being shipped back. My intercom is linked to my cell... there's no way an attempt was made and I was home. Then I find out the bras were shipped from two separate warehouses (China) and one is still to be delivered. Three weeks later I see that they attempted to deliver to a business... WTH! I spoke to an agent who advised me that I would receive a refund... two weeks later still no refund. I speak to an agent again online and told the refund was applied again. Two weeks later... still no refund! Now I'm being told the refund was applied to a card ending in 8412... I don't have a credit card ending in that number! I sent an email with a copy of my credit card statement which shows the purchase and credit card number. Was told they can only refund to the card it was purchased on even though I provided proof they got the wrong card number. I've given up trying to get my money. Clearly I'm not alone in being victimized by this company based on the comments. Again, DO NOT GIVE THIS COMPANY YOUR MONEY! You WILL regret it!
Tip for consumers:
Stay away, do not give this company your money. You will not get your order or a refund.
Products used:
None, never received my order.
Date of experience: January 9, 2022
Totally understand your frustration and sorry you've had to go through this, Angela. Please be assured that you won't be left empty-handed. We'd love to sort this out and check the status of your refund. Please pop us over a message through this link together with your order details and we'll have the rest sorted out ASAP: https://m.me/Shapermint?ref=w15979346.
Terrible material, terrible fit. This does more harm than good for women who are looking for support and comfort. It provides neither. Unless you love a uniboob don't bother
Date of experience: March 15, 2021
Sorry that it didn't fit the way you wanted, Christine. Allow us to sort things out, with the help of our 60-day FREE exchange. To get started, DM us your order info here: http://m.me/shapermint
Shapermint is wonderful. They have made me happy, my mother and my daughter. Wearing a bra is part of our life. Being comfortable with them should be a requirement.
Date of experience: July 28, 2020
Shapermint cares about the customer and wants to insure they are completely satisfied with the purchase of there products. A+ for customer service and response, also appreciate free shipping.
Date of experience: September 16, 2020
I ordered the panties, the tank top, and leggings! They are all great to your figure! The hardest part is getting into the garments, after that, you're home free!
Date of experience: February 17, 2020
Don't hesitate to order this product. So comfortable and doesn't roll down at all. And they ensure you are happy and have the right size. Would definitely order again.
Date of experience: August 4, 2020
Because I was out when DHL tried to deliver my item it was given to royal mail. To obtain my package from them I had to pay £12.47 which I'm not very happy about and may no longer use this site.
Date of experience: February 20, 2020
That's out of our control, Michelle. We also paid the courier to deliver it to your doorstep.
It took a few tries of different products but with the help of your expertise customer service you kept trying till you found exactly what I needed! Thank you
Date of experience: July 5, 2019
I find that Shapermint is a great company to work with, as my orders are always fulfilled timely and the merchandise is always top notch.
I highly recommend them!
Date of experience: July 5, 2019
I had to return two items because they were too small and I was very impressed with the return process and speedy turn around. I'll buy from here again!
Date of experience: July 2, 2019
The shaper give my wife the sexiest shape that she's had since having our four kids... she has always been sexy but this enhanced that sexy that's still there.
Date of experience: April 13, 2020
When i reached out about the long shipping time, they were quick to respond and refunded shipping cost without me asking. The products (i ordered 3 tanks) are amazing!
Date of experience: August 23, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Sorry it didn't give you the support you need, Julie. Allow us to make this right, and process a replacement for you. Send us a PM with your order number on this link: http://m.me/shapermint. Thanks!