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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I have a item that is too big and I have not seen any change it does as your girls on your advertisement. I would like to return two of my items and exchange one for a large size please. Thanks
Date of experience: July 24, 2020
I purchased one pair of the leggings, as I have never worn them before. These are so comfortable, I purchased 2 more pairs. Good quality and price. Thank you.
Date of experience: July 22, 2020
I have ordered a few things from this site and they are always great! The shipping is quick and items are as described. Don't hesitate to buy from them!
Date of experience: July 21, 2020
Okay I should have looked at reviews here before purchasing a product from them. Ordered a Shapewear shorts to wear during my graduation. It's been 2 months since I placed the order. Guess who's 40$ down with no Shapewear! I talk to an agent on their stupid chat system almost twice in a week. None of them seem to even understand what the issue is. My address was incomplete the first time they tried to send it, so it got returned to them. I made address changes (which none of their agents understood and I had to keep repeating myself everytime I spoke to one of them). Now my replacement order has been under processed for more than a week. They still didn't make any address change, they won't give me a refund, they won't have real people to talk to, they basically should not have started a business if they don't know how to run it. Like a lot of others here, I fell for the reviews and ordered this but I guess it'll be the end of summer and I'd never get to try it on. WORST WORST CUSTOMER SERVICE. The worst I've come across.
Tip for consumers:
This is a scam and do not fall for it.
Date of experience: June 22, 2022
I order a size smaller (my preference) to my surprise they were very comfortable. Support is so.so meaning the upper part of my torso still budges no support not sure if am wearing it properly
Date of experience: August 12, 2020
When I received my Shapermint package I couldn't wait to try it on. I purchased the Empetua high waisted shaper short. It's comfortable and doesnt roll or fold down, but my only issue is that it didnt show the kind of results (in the tummy area) as in the video. I understand that each body is different and wont give the same exact results. I made sure I have the correct size for a proper fit. I love my Shapermint item, but that's the only issue that I have.
Date of experience: May 21, 2020
The bra is definitely not designed for biger cupped individuals. And the underwear could be longer so they don't roll down. But other then that its not bad.
Date of experience: March 6, 2021
We appreciate your feedback, Alicia. Fret not! Our 100% fit guarantee allows you to exchange to a different size, style or brand for FREE! Send us your order details here: http://m.me/shapermint so we can make it up to you.
Ordered some bras and forgot to put my housenumber in the address... package was lost and they replaced it without me even having to do a postal inquiry.
Date of experience: August 17, 2020
Very comfy and supportive. Yet, although my measurements fall precisely in the middle of Shapermint's size range for me, the waistband rolls like a cheap pair of pantyhose:-(
Date of experience: October 13, 2019
Sorry to hear that it rolled down on you, Kendra-Charlize. Maybe you got the wrong size? We would like to learn more about this experience. Please send us a Facebook Message or email us at hello@shapermint.com with your details.
I was hesitant at first because I always wear underwire bras for support. But this bra is exactly as advertised. Highly supportive without the wire. I love it.
Date of experience: March 2, 2021
We just love your feedback, Irma! We'll let the brand know about this and hope to see you again on your next purchase!
I've been very satisfied with all of the items I've ordered from Shapermint during their holiday sales. Shapewear is very comfortable, quick shipping, and I would definitely recommend!
Date of experience: December 24, 2019
I never received my one order from shapermint.no email or phone number. What kind of business does that? Guess I will have to call the FTC.
Order #SM*******
Date of experience: January 16, 2019
Hello there, Denise. Apologies for the delay.
Our record shows that the 2 Empetua™ All Day Every Day High-Waisted Shaper Panty black & nude 3XL and the Mesh Lingerie Laundry Bag was already delivered on January 12,2019 at 10:16 am under the tracking number 9400111206029825695820.
You may track it here: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111206029825695820
The other one, the Empetua™ All Day Every Day High-Waisted Shaper Panty Black / 4XL is still in transit under the tracking number 9400109205578505623694 and you may track it here: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400109205578505623694
Also, we have already refunded $3 from your shipping fee because of the delay.
Let us know if there is anything else we can help you.
Have a great day and stay awesome.
The customer service people are so outstanding, they came to me asap after I reviewed a bra I had just gotten and wasn't very happy, it wasn't my style, and they shipped me something that I loved, on the spot, they are a great company, I highly recommend you give them a try
Date of experience: October 5, 2020
I get a wonderful product and a happy feeling knowing that they care about me. It is great to get products that actually do as they advertise, so rare these days. I just can't thank you enough.
Date of experience: October 5, 2020
Thanks for spreading the love, Crystal. It means so much when our best customers share their awesome experiences. Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link, shpmint.com/ambassador Stay lovely!
The bras are so comfortable, I can wear them for 10-12 hours, and not even think about them. When I had issues with sizing, customer service reps quickly fixed the problems and got me what I needed.
Date of experience: January 16, 2021
I really love my new leggings and ordered another pair in gray. They really do give you a slimmer figure and are very comfortable just like the shaper. And they don't roll down.
Date of experience: February 5, 2020
Incredibly fast shipping! I had to exchange an item. It was a quick and simple process. It only took a couple of days and my new size was already delivered. :) Great prices too!
Date of experience: June 12, 2020
I'm 51 years old and for the first time in my life I have a bra that is comfortable and offers great support. I ordered 8 total so far after my first one.
Date of experience: March 2, 2021
This just take us over the moon, Karla!
I wore mine to my sons wedding a couple of weeks ago, it was so comfortable to wear, did not roll down when I sat and didn't even realize I had it on.
Date of experience: September 23, 2019
I love the fit of my garments especially at such a time as vivid-19 virus and my eating is through the roof but my Shapermint wear fits me like a glove thank you
Date of experience: March 30, 2020
Love the way this product fits wear it all day in comfort like second skin. I plan to purchase five more one for each day of the week and a spare. Love it!
Date of experience: July 7, 2019
Purchasing was easy. Returns were easy too. I had to return a couple of times because it was the wrong size. I've been using them and I love them. Comfortable like nothing else
Date of experience: July 15, 2020
From the other side of the world sometimes things (such as measurements!) can get a little mixed up.
I am SO thankful to the Shapermint team for helping to sort out the issues.
Date of experience: November 4, 2020
You're welcome, Franciene! Thank you for letting us help you as well and for this sweet feedback. Stay wonderful!
Wow this bra fits great and super comfortable! I was worried because I am very busy and most no wire bras don't hold my girls up! I was pleasantly surprised...
Thank you shapermint!
Date of experience: January 28, 2021
Ever since I received this package I have been trying to get in contact with this company so that I can have an exchange and I don't see where this company has contacted me about next time change is always about something else I would like to exchange the order that I got for a bigger size please send me the necessary information so that I can return them and get some new ones thank you
Date of experience: May 26, 2020
Hi, Tonja. We can help you exchange your order to a different size for free. Please send us a message through Facebook Messenger so we can do that. Here's the link http://m.me/shapermint
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
We absolutely hear where you're coming from, Sanjana.We would be happy to dig into this with you and get this sorted out. Please send us your order details here https://m.me/Shapermint?ref=w15260378. We're here to help.