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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I bought the Empetua All Day Every Day High-Waisted Shaper Shorts in XS/S but they didn't work as well as I was hoping (I'm fairly small) so when I left feedback a customer service agent got in touch with me to find out more about my thoughts. I might have been too small for the Empetua range so she offered to send me a different product from the Co'Coon range instead. I just thought that was great service and feel that the company values its customers. Would recommend and will purchase again based on this experience.
Date of experience: July 5, 2019
I have 2 of the bras and couldn't be more pleased. They are so comfortable, yet they still provide support. Shipment arrived quickly. I will order again.
Date of experience: June 9, 2020
Fits true to size. I was very pleased at how it fit. It help everything together and in place. If I need any more Shapewear Shapermint is who I will definitely order from.
Date of experience: August 19, 2019
I was so excited after seeing this shapewear, I looked forward to trying it! Everything went great the first time I wore two of the items (I haven't worn the third yet). Everything stayed in place, I felt tucked in and the most exciting part, the TOP DID NOT ROLL DOWN AT ALL! I was very, very thrilled. The second time I wore these, I spent the entire day rolling up the top of the shapewear because that "Stay in place" waistband had already quit working. I was very disappointed and have a hard time giving a great review to a product that did what it was supposed to do exactly one time. I am bummed, and I no longer feel like I got a great deal. I would not buy this product again unless I found out they had made improvements to make it actually continue to work.
Date of experience: September 1, 2019
I needed to exchange my purchases for size and color and it was handled lickity-split. Cant say enough good things about Shapermint. Excellent products and customer service.
Date of experience: September 21, 2020
That is part of our core, Christine. If great customer service is the blood, then excellent quality is the heart that pumps it. Let this be heard! Become our brand ambassador by clicking on this link. https://shapermint.com/pages/ambassador
Prompt service- Excellent packaging! Fits perfect-so very comfortable. Most comfortable bra you will ever own- I wear a 40D, cup could be a tad larger- I'm happy
Date of experience: September 21, 2020
You made our hearts flutter, Sherry! Thanks for such an awesome review. Glad that you loved both the shapewear and our service and everything in between. Hey, wanna be our next Brand Ambassador? You sure are a great bet! Join us here: shpmint.com/ambassador.
Bras are very comfortable don't even know you have one on! Great company to deal with! Looking forward to my camis getting here! Highly recommend this company
Date of experience: December 2, 2020
This truly gave us a smile. Sending you love, Barbara! Hey, you may want to join our Brand Ambassador Crew. You'd be a great fit! Here's the link: https://shapermint.com/pages/ambassador
Very comfortable, yet has lots of control! Wish they came in a lighter fabric for summer in AZ, but I like them alot! I would say stay with your true size for fit.
Date of experience: March 16, 2021
Good hold, good length, needs grippers along leg opening. They end up riding up and I'm constantly needing to pull them down. Other than that, great product.
Date of experience: March 17, 2020
Got the leggings! The first size were too big so they arranged to send another right away. Fantastic costumer service. Leggings are high quality with comfortable compression.
Date of experience: March 2, 2021
Yay! We're so happy that we're able to give you an amazing service, Mimi and we're happy you're satisfied with your order! Stay dashing!
This is a great product. It's very comfortable, has just enough spandex to keep its shape all day long, breaths, isn't binding like a bra but still provides support.
I am very pleased.
Date of experience: May 28, 2020
Charged me over 10 bucks for a quicker shipment it still arrived a few days late, when I contacted supposed they showed me a message it had been delivered. It DID NOT ARRIVE FOR TWO MORE DAYS! Other shapeware works just as well as this one and they do not LIE about delivery times or thier product. Go somewhere else.
Date of experience: February 18, 2020
Sorry about that, Megan. We can provide you a refund with regards to your shipping fee. Simply send us a DM on Facebook with your order details, and we'll take care of it right away.
They take your order and money but can't seem to get products. Company will not cancel order or refund you money. I'm out $100+ money. RUN unless you like losing money too.
Tip for consumers:
Do not order and give your hard earned money to receive nothing.
Products used:
None received
Date of experience: July 26, 2022
So sorry you haven't got your order, Connie. Allow us to make things right with you and make sure you'll get what you paid for. Send us your order details here https://m.me/Shapermint?ref=w15260378v. Hope to hear from you soon.
Although I was/am pleased with overall fit and especially with the extender, I am now disappointed that the band around the bottom of the bra curls up and becomes very annoying after a short while!
Date of experience: February 25, 2021
We got you now and let us take care of this for you, Madelyne. Just send us your order details through this link and let Experts get you started with a free exchange. Thanks! http://m.me/shapermint
I bought my boy's short and it is very small.
I tried for three weeks now to exchange it to 2XL and I haven't received the lable and when I put all my info on the site it says, it can't find my order ID.
Date of experience: June 15, 2020
I was concerned about the rest of my order, but I was reassured that it was on its way. I received a courteous response that Shapermint had my back, and they did take care if me. Thank you so much!
Date of experience: September 7, 2020
I AM SO HAPPY I DECIDED TO TRY OUT THIS PRODUCT IT FITS WELL THE QUALITY IS GREAT AND I LOVE THE WAY IT FEELS AGAINST MY SKIN. I DEFINITELY WOULD ORDER AGAIN FROM THIS SITE. EASY NAVIGATION THANKS SHAPERMINT!
Date of experience: December 21, 2020
Wow! We're thrilled you had a fantastic time with us and you loved your shapewear, Bob. Be our next Brand Ambassador and inspire other women to shape the Holidays - their own way! Sign up through this link: shpmint.com/ambassador. Hope this season finds you all wrapped up in happy!
I was so looking orward to wearin my tops I bought a 3x I weigh 250 so I figured that I would it this and when I isn't I was sad so my advice is get the 4x. I you weigh more than 200 so now they sit in m yet draw. Again sad
Date of experience: October 19, 2020
The site is impossible. They are deceptive and misleading. Impossible to cancel an order or talk to a real person.
Tip for consumers:
Just don’t waste your time or money
Products used:
I purchased a bra that ended up being 3 bras after all of their misleading promotions. I made several attempts to cancel immediately but of course they make that impossible.
Date of experience: January 6, 2023
The best shapewear, easy to wear, really works! You would think that such a light weight doesn't hold well but you will be amazed as I was how well it holds you in and smooth's you out.
Date of experience: September 29, 2019
Very comfortable! I have always worn an underwire and could not wait to take it off when I got home. This bra is so comfortable, soft, and provides great support! Ordering more!
Date of experience: September 24, 2020
So glad that you found the shaper bra that's right for you, Sally! We would be glad if you could help us spread the love by becoming one of our brand ambassadors. If you like that, just fill out the form from this link https://shapermint.com/pages/ambassador
I will never buy shapewear anywhere else after how amazing this customer service was! I really felt like they were 100% dedicated to me finding and loving what was perfect for me!
Date of experience: July 9, 2019
Liked the wireless Bralette. The fabric is wonderful. It did run small. So I had to order a larger size. The customer service was awesome. They exchanged no problems. Will order again!
Date of experience: January 9, 2021
OMG! We are living to your feedback, Julie. Please stay awesome and have a good one!
Particularly loved the tights, the service, and courtesy, shown after an order was incorrect. Prompt professional service. I am a loyal customer... Please make tights with lighter colors
Date of experience: December 26, 2019
Very satisfied package came very fast I gained some weight in my stomach now with shapermint you can't tell when I wear my tops. Will be ordering again.
Date of experience: June 14, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Hi there, Sonja. So sorry to hear about your disappointed. Please send your order details via our Facebook page, or send us an email at hello@shapermint.com and we'll assist you further with your concern.