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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
Poor Quality, Very displeased did not hold me in as you advertised. I will not utilize your service ever again, I still have not received my under garments.
Date of experience: May 26, 2020
I am very impressed with Shapermint's return policy. I ordered an item I didn't care for and had no problem exchanging it for something else.
Thank you, Shapermint.
Date of experience: March 30, 2021
You're most welcome, Tressie! Your awesome feedback got us sporting big smiles. Keep the spreading the love!
Customer service was amazing. Refunded me $20 when my referral didn't put the code in when she made her first purchase. They also refunded her $10. So great!
Date of experience: December 11, 2020
Awww thank you sooo much for sharing this, Julia. Just get in touch if you need anything okay? Stay awesome and happy holidays!
My merchandise was purchased online with ease. Qualifying for the free item, the wash bag, was a great incentive.The bras are purposeful. Plus, they wash and wear well.
Date of experience: July 25, 2020
I had surgery recently and needed something comfortable for all night wearing. So comfy with no hooks or underwires to pinch me all night. Thanks shapermint
Date of experience: September 10, 2020
Wow! Thanks for spreading the love, Peter. It means so much when our best customers share their awesome experiences. Ever thought of becoming our Brand Ambassador? You'd be a great bet for sure! If you're interested, learn more here: shpmint.com/ambassador.
Size chart didnt assist me to order the correct size. Sent feedback immediately, have had no response 2 weeks later. Will be donating this to goodwill.
Date of experience: March 4, 2020
Hey there, Karen. Sorry for the late response. Please send us a DM on Facebook using this link, and we'll send you a new pair for free: m.me/Shapermint
After seeing the Shapermint ad, I decided to try the high waisted shorts. I've worn them a few times and feel very confident... plus very comfortable!
Date of experience: February 26, 2021
We're so living on your comment, Marian! Thanks for sharing this and stay dashing, girl!
Purchases items, good quality, support. Had an issue with one of my purchase, it wasn't received, complained and received my shipment shortly after. Great customer service
Date of experience: January 4, 2021
I am fairly comfortable in this bra but cups lay over the band. If straps were tighter, I think it would work. I need the band size and more padded cups or a push up cup.
Date of experience: September 19, 2020
I am a woman with MS and am very weak. This shaper gives me wonderful support to my tummy and back, and is very comfortable. The legs are not too tight. I love it. Thanks! Marie
Date of experience: August 7, 2020
I ordered two bras. Easy to order, quick delivery. The size chart is spot on. The bras even come with a bra extender. The bras are extremely comfortable, and I will be ordering more from Shapermint!
Date of experience: September 25, 2020
Glad you like it, Patty! We're excited for your next purchases! :) We're looking for Brand Ambassadors and you sure are a great fit! If you're interested to join, Just click here: shpmint.com/ambassador. :)
This is the best undergarment I have ever purchased. It doesn't roll.it stays put and holds everything in. No back fat or anything. It does what it says it will do. I will be buying more.
Date of experience: September 26, 2020
We're so thrilled that it fits you perfectly, Angela! You can also be one of our Brand Ambassadors. Here’s the link to learn more shpmint.com/ambassador
Although the stomach control wasnt as tight as i expected, i would still say it was better than others as there was absolutely no roll down even wearing it for a whole day! Very comfortable too
Date of experience: February 24, 2020
Absolutely NO customer service, tried to speak with an actual human for a week! Product ripped while trying it on. Found it easier to return because it seemed like i was just texting with a robot.
Date of experience: July 11, 2020
So sorry you were having a hard time getting help with your order, Janet! We do see that you've already submitted a refund request for your order. If you have any questions, please message us through Facebook Messenger so we can help you out. This is the link http://m.me/shapermint
All around great product and customer service. A mistake I made with sizing (my fault) was handled with speed and so easy even I could do it! So good I now have 8 pairs of tights!
Date of experience: October 18, 2020
Woah! That's a lot of tights, Amber! :) Thank you for your sweet feedback! Stay amazing! :)
It covered my belly and love handles perfectly! For once in a very long time I felt like I looked good in my clothes. Also perfect fit to size! I'm a very happy customer.
Thank you!
Date of experience: May 28, 2020
I am from Canada and am very satisfied with my shapermint panties. It didn't take long to ship, I love the slip free waistband and how well they tuck every thing in nicely. Very comfortable panties.
Date of experience: October 23, 2020
We're feeling the love, Randean. Glad to hear you are satisfied. Perhaps you'd like to work with us and join our Brand Ambassador Program? If you're interested, sign up here: shpmint.com/ambassador
Ordered two new bras. I already have one from a previous order. I love the comfort, the look of these bras. I still find the straps fall often, feeling too loose. That is my only disappointment.
Date of experience: February 22, 2021
Lean on, Brenda. Help has arrived. Perhaps a different size or style would help. Kindly send us a DM with your order info through this link. http://m.me/shapermint We've got you!
There were some problems with my order not arriving but they took care if it and i did receive the product and it is comfortable and fits ans i love it! Thanks to their customer service.
Date of experience: March 15, 2021
Piece is a little tighter than I anticipated but after wearing it a couple of times I believe it will be ok. First time I have ordered so just need to adjust what size I order.
Date of experience: February 1, 2021
Hi, Anna! You don't have to adjust or wear it a couple of times first. We can just exchange your order to a different size for free. Please send your order number to us via Facebook Messenger and we'll take care of you. Here's the link http://m.me/shapermint
I really like the all of the different products and different levels of tightness, that Shapermint offers. I have only bought the basic light tightness extended high brief product. It came in an XL/XXL combo. And it does help my stomach look thinner, but I believe that I need just an XL, and the medium firm extended stomach brief. I believe that I would get a perfect fit, then. And the firmness would b just right. I plan on ordering that exact style next time. I have a bad back, and Bc of that it is hard for me to where normal clothes, Bc they don't give my back enough support to walk around in to run errands, etc. So, I haven't worn normal clothes for like 3 years now. I have to wear compression leggings that I buy, which look just like fashion or sport leggings, every day. Once, I get the right firmness of the Shapermint extended tummy brief, I can start wearing my normal clothes again! Not only will it give my back support, it will smooth down my stomach. And Shapermint is very comfortable to wear. I barely know I'm wearing it. I very much recommend this product!
Date of experience: July 2, 2019
I loved this product but now I'm very disappointed in how i have been treated! I have contacted this company 3 times about my referral credits for purchases they have recieved from my friends! Every contact is different responses and still no resolution! I want to speak to a live a rep but I'm forced to communicate with a computer bot! They have no problem inundated you with emails to get referrals and orders but very poor communication when you have a concern! BUY FOR YOURSELF BUT DON'T REFER ANYONE. THEY GET AMNESIA!
Date of experience: September 6, 2021
Hi, DeeDee! We're glad to know that you loved the product, and we're sorry that you're unable to receive the referral bonus credit. Allow us to dig into this and check if your referrals meet the requirements to get said bonus. Please send us a message here: http://m.me/shapermint. We'll get this sorted out.
Like the product but was sent two which I didn't order but paid for. Don't know how that happened and returning was too much trouble and second one was a different suze
Date of experience: January 2, 2020
Hi there, Virginia. We're so sorry to hear about this. We'll surely look into your order and assist you. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
After ordering wrong a medium which was too big I asked for a return for smaller size I am a 12 and they fitted perfect no hassle getting exchange very friendly communication
Date of experience: October 28, 2019
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Hi, Viletta. Sorry your order isn't holding you in. Perhaps you just need a different size and we offer free exchanges. Can you message us through Facebook Messenger with your order number so we can help you out? Here's the link http://m.me/shapermint