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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
Great customer service. Bra didn't fit The extender helped that situation and that it prompted me to order more bra extenders on amazon. Might order again one day
Tip for consumers:
Measure your width carefully for correct bra fit
Products used:
Shaper bra
Date of experience: February 22, 2021
My bras are very comfortable and fit well. I had to use the extenders - which were included in the shipment - but otherwise I am pleased with my order.
Date of experience: November 4, 2020
That's wonderful to hear, Gail! If you need any help, we're just a DM away at http://m.me/shapermint Stay fabulous!
I was a bit concerned that the leggings would fit well. They fit like a glove, they hold me in, support my back. The leggings make me feel energized. I'll be ordering more soon.
Date of experience: June 8, 2020
Shapermint makes me feel sexy! At my age that is a wonderful thing to feel!
When I put shapermint on it's like a second skin and I just love feeling great in my skin!
Date of experience: November 11, 2019
For the first time I found a bra that has no pinch! It is smooth, soft and comfortable. I am a hard fit, and I cant believe how supportive and comfy this product is.
Date of experience: August 13, 2020
It is easy to order and arrives after a few weeks due to where it comes from. When you try on the products they are so comfortable you forget you are wearing a bra
Date of experience: July 13, 2020
I am proud to where fitted garments now, so I can give away my baggy clothes. Gave my purchase to my eldest daughter who is slightly bigger than me and my replacement is perfect.
Date of experience: November 30, 2019
When I had to return an item, it went surprisingly well. Didn't have to send a receipt or the item back to them. And a replacement was sent very quickly. I am very pleased.
Date of experience: July 4, 2019
I really enjoy the shapermint's but even at $20 each I think that is a bit expensive. But I have ordered several so maybe I don't need anymore. Lol But a very good product.
Date of experience: July 6, 2019
It is ridiculous that a company does not have the ability to talk to you on the phone and customer service is so bad all they want to do is send you useless emails
Date of experience: October 12, 2020
All items fir except the leggings I purchased. The same size as everything else I purchased. Some stay up and some slide down on one side or the other. Not sure as to why.
Date of experience: May 9, 2020
Hi, Mary. We'd love to help you get the right size. Exchanges are on us. Just send us a DM with your order details to best assist you through this link http://m.me/shapermint.
Product selection is great and love the items purchased so far. Only issue is that I wear the bras every day and starting to get wearing on sides.
Great service and after sale service.
Date of experience: August 29, 2020
I am very pleased with my experience with Shapermint. My too large product was replaced quickly and easily. I have never dealt with a more efficient and satisfying customer service department!
Date of experience: January 8, 2020
Combines comfort of yoga bra with fit of a bra that has clasps in the back. I don't like the taking the bra over your head feeling so this works well.
Date of experience: September 8, 2020
Sweet! That’s great to hear, Catherine. Take a picture and send it to us to help us spread the love. You can get a chance to be featured or posted on our Social Media page. Stay awesome!
I love all the Shapermint products that I have purchased. They make me feel confident in my clothes. They are extremely comfortable and flattering. I recommend Shapermint to friends and family.
Date of experience: February 14, 2021
It was fast and the site was easy to use The sales are often and I can choose between things I do not have yet The parcels were delivered to my mailbox so I don't have to worry about leaving it on my front door it was safer that way
Date of experience: February 14, 2021
I purchased the high waist briefs. The product is absolutely fabulous. Plus, the sizes are true to form. I would recommend this product all day. And I will be purchasing more.
Date of experience: February 1, 2020
I will not be shopping here again if for nothing else than the fact that they do not care about you at all after you have gotten the product.
My first interaction was through their online chat. I was confused if my order had processed or not, somehow I ended up on a timer page. I asked the lady in chat if my order had processed or not and she said that it had not and that I should order again. I told her about the timer page and she said not to worry about that and to order again.
About thirty mins later I had ordered two of the same item, and had two conformation emails in my inbox. I emailed them back immediately, as their email says to if there is anything wrong. I told them that I needed to cancel one of the orders and how the two came to be. They replied that they could not do that but that they could give me a 20% discount. I said I did not want a 20% discount and wanted to return one of the items for a full refund. I have not heard anything back for three days. I have emailed them each day for three days, that is three separate emails and have no response.
I am very angry and will never use them again. This customer service is a joke and quite frankly will probably loose them customers in the future.
Date of experience: October 23, 2018
Hi Theresa! We're terribly sorry to hear about the experience you had with us. Allow us to rectify this, please send us a private message here with your order number, so that we can further discuss and work things out quickly. Thanks!
Fits perfectly and definitely doesn't slip. Awesome customer service and speedy delivery. I would definitely like to try other products as well. I will recommend this to my friends and family.
Date of experience: November 11, 2019
Great quality and customer service. The fitting of one of my orders was too loose. Customer service was prompt in response and is sending me a replacement at no extra cost.
Date of experience: December 7, 2020
We're happy to be of help and thank you for giving us a chance, Eddie. If you need anything else, just send us a message on this link http://m.me/shapermint
This is so comfortable to wear. True to it size. Really holds you in without feeling stuffed in. I really Love them because it make me look good In my clothes.
Date of experience: March 23, 2020
Excelente Servicios. Exceptional customer service and all of the associates that work at that point are absolutely fantastic and extremely helpful with all of the customers needs. Sinceramente; Roberto Carbajal Markovich.
Date of experience: January 4, 2021
The strap across my back keep rolling up and that was exactly what I didn't want. The bras become uncomfortable because the strap cuts into my skin as it rolls up.
Date of experience: May 8, 2020
A different style or size should get you going, Melanie. Let us help you get the right size and style for free. Just send us a DM with your order details through this link http://m.me/shapermint.
I like them but I needed a smaller size. So hard to work out what the correct size for another country
Other than that if had the correct size comfortable bra
Date of experience: January 26, 2021
We hear you, Vivian! We'll send you the right size for free! Shoot us a DM with your order details and we'll take care of it! Here's where: http://m.me/shapermint.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
If you need a different size, please know that we're just a DM away, Karen. Just send us your order info through this link. http://m.me/shapermint Our Fit Experts will guide your way. Thanks for the love!