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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
Hello I was very happy with the customer service that you have but unfortunately one of the 3 pairs of leggings that I purchased has torn in the crotch area.
Date of experience: October 29, 2020
I am a faithful customer for life! If you're trying to decide if you should give this company a try... I would urge you to go ahead, you'll be amazed!
Date of experience: January 17, 2021
I liked the product but felt like perhaps the sizes were off. The customer service team sent me alternate sizes right away and even let me keep the original order.
Date of experience: November 2, 2020
I love Shapermint because this shape wear is so comfortable, and it helps shape your body while helping with weight loss. I strongly recommend this shape wear for everyday use.
Date of experience: September 3, 2020
The bra fits perfectly and Customer Service is awesome. I will recommend to anyone and will be purchasing again. At last! A comfortable bra that I will wear all day!
Date of experience: March 15, 2021
Although I initially purchased my Shapermint leggings for aesthetic reasons the bonus is my chronic lower back pain is much better when I wear my leggings, so much so that I purchased two more pair so I'd always have the option of wearing them and easing my back discomfort.
Date of experience: December 22, 2020
Your satisfaction means everything to us, Maggie! Strike a pose now and make sure to unleash the top model in you, we’d love to feature you in our social media pages. Can’t wait! Click this link to learn more shpmint.com/ambassador
I have tried to reach customer service, with no success. I just want to know if the bras I ordered are suppose to fit the way they fit me. I will be sending them back soon due to no assistance.
Date of experience: June 12, 2020
Here to help you, Mary! We just need a few details. Can you please send us a DM with your order details? Here's the link: http://m.me/shapermint.
Wow this terrible to do to a customer. The product doesnt even come close to be the correct size. They leggings were a XL and I am a 14/16 and didnt even come close to getting them over my knees. I am aware they are to be tight but not like that. What a scam. I will make sure to review and never order again. AND CHARGERD ME $15.00 TO RETURN THEM.
Date of experience: November 6, 2019
We're so sorry that you felt this way, Carrie. We’d like to reach out to you directly! You can send us a Facebook Message or email us at hello@shapermint.com with your order details so we can better assist you.
I ordered two over the waist shaper. It didn't fit so I wanted to return it for a refund. The would refund my money minus 6.95. They told me to keep the items. They only refunded part of my money.
Date of experience: May 16, 2019
Hello there, BJ. Thank your for raising your concern, Our record shows that both items you ordered were refunded, the $6.95 deduction is not for the shipping fee. That is for the refund fee. Here's a screenshot of our return policy: http://prntscr.com/npy5ef
You may also visit this link to learn more about our return policy: https://shpmint.com/smretpolicy
Should you require further assistance, don't hesitate to let us know or send us a private message through our facebook page.
IT WAS HARD AT THE START OD SHAPERMINT. AT FIRST IT WAS NOT WHAT IORDER, AND SENT ME LEGGING THAT FIT LIKE A GLOVE
EVERTHING I PURCHASED AT SHAPERMINT HAS BEEN WONDERFUL THANK YOU SO MUCH FOR ALL YOUR HELP.
Date of experience: January 27, 2020
Love the product and love the company.
The first order did not fit and they just sent me a new one no questions ask.
I say that is great customer service..
Date of experience: October 3, 2019
This is the BEST shape wear that I have ever tried & I have tried many. It's very comfortable & it really holds you in. The difference it makes is like oh Wow, really really AMAZING!
I'M VERY HAPPY WITH MY PURCHASE!
Date of experience: April 12, 2020
I selected the size that was supposed to be appropriate to my size but it was too loose it didn't do much to hold me in around the abdominal area so that's my overall dissatisfaction
Date of experience: July 10, 2020
The bra is comfy & holds my shape. I can wear it all day long. The high waist leggings look great & never slip down. So comfy too. I feel great when I wear them.
Date of experience: October 16, 2020
Yay! That’s great to hear, Catherine. You can also help to spread the love. Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
I ordered the wrong size. Customer Service was efficient and so courteous. The exchange was easy and fast. Once my product arrived, it fit great and is so comfortable and feels so soft. No regrets.
Date of experience: January 30, 2021
The videos that are shown are not exactly how I felt mine to work in terms of holding in the belly. Still does a good job, but felt the videos were extreme.
Date of experience: October 23, 2019
I received my order and found it was too small. I contacted the chat and got an agent who was very helpful. She helped me find the best replacement product and put my order in for me.
Date of experience: March 31, 2021
Oh, wow, thanks for sharing this, Gail! Keep spreading the love by referring your friends. Give your awesome friends 20% off, and you get $20 after their first purchase. Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.
I thank you for your extreme helpfulness in working with me with my problem with sizing. You have been excellent to work with and the product is something I recommend to everyone
Date of experience: November 17, 2020
We're happy to be of help, Catherine. We'd love to work with you—you'd be a great addition to our Brand Ambassador Program. If you're interested, please sign up here: http://shpmint.com/ambassador
I ordered a size M but found it was too big and needed it for a wedding within that week, they quickly sent me a size S which got to me in time and it was perfect!
Date of experience: February 6, 2020
I love the product but the sizes are hard to get right. My last order was panties & there big. I would like to exchange my last order for a size smaller.
Date of experience: June 28, 2019
We're sorry to hear that it was too big for you, Teresa. It's best if you get your size based on your actual hip and waist measurement in inches. You may also visit this link to learn more on how to get the correct size: https://shpmint.com/smsizing
You may also submit your exchange request here: https://returns-exchanges.shapermint.com/#/
If you need further assistance, don't hesitate to send us a private message through our facebook page.
The bras were too small as was the shorts. I ordered a larger size than what I normally wear and they were still too small. I really need to send them back
Date of experience: August 19, 2020
Don't worry, Emmie. We won't stop until we find your best fit and size. Kindly DM us your order info. http://m.me/shapermint We'll have this checked for you.
I haven't ordered from them for 8 months! Still getting charged ($4.99) a month for nothing I bought.and they haven't returned my phone messages. They are a poor taste of a company!
Tip for consumers:
Don't buy
Products used:
Bra
Date of experience: July 29, 2022
The charge is for your Shapermint Club Membership which gives you a lot of perks and benefits, Melinda. To better assist, please send us your order details here http://m.me/shapermint.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
We are so glad to hear this, Chandra. Help us inspire other women and be part of our Brand Ambassador Program. Here's the link: shpmint.com/ambassador to learn more.