• ShareASale

ShareASale

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Overview

ShareASale has a rating of 2.1 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ShareASale most frequently mention customer service problems. ShareASale ranks 189th among Affiliate Programs sites.

  • Service
    11
  • Value
    10
  • Shipping
    3
  • Returns
    5
  • Quality
    7
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
1
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How would you rate ShareASale?
Top Positive Review

“One of the best affiliate program for online merchants”

John G.
5/30/08

One of the best affiliate program for online merchants - If you are small or medium sized online retailer, shareasale is probably your best bet for an affiliate program. Its fees are modest, its customer service is good, and its website is easy to use. ShareAsale is really a service driven company instead of a sales driven company. I would highly recommend it to any online merchant.

Top Critical Review

“Not genuine”

James D.
12/18/23

Despite having my own websites and a registered company they told me I was not qualified. I don't run any adult websites so I don't understand why I did not pass a quality review and know where they tell you the reason behind their decision or perhaps the company is registered to a black individual I don't know. But without transparency you would have to question a company's decision but they're not the only affiliate so move on to a better company one that doesn't play games.

Reviews (82)

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Reviews that mention popular keywords

affiliate marketing (9) affiliate networks (6) 10 years (3) affiliate program (6) 5 years (3)
Thumbnail of user connectquickly
1 review
0 helpful votes
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December 18th, 2023

Despite having my own websites and a registered company they told me I was not qualified. I don't run any adult websites so I don't understand why I did not pass a quality review and know where they tell you the reason behind their decision or perhaps the company is registered to a black individual I don't know. But without transparency you would have to question a company's decision but they're not the only affiliate so move on to a better company one that doesn't play games.

Thumbnail of user alexm266
1 review
15 helpful votes
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April 4th, 2017

1) It is impossible to find any reputable advertisers I registered as an affiliate. There is a search engine, but no categories.
2) Too many Marketing corps registered as Merchants.
3) Merchants are looking for free promotion on a website which offers traffic and advertising of their pages; hence, free-riding at affiliates expense.
4) Nasty technical support.
5) Reasons to decline an application do not have to be accurate as per Jesse
"There is nothing accusatory about the email itself, merely stating possible reasons why they chose not to work with you."

Tip for consumers:
BloomTHat is a merchant with its email on a marketing server of www.accelerationpartners.com.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianl47
Brian L. – ShareASale Rep

Alex, I don't believe this is an accurate representation of the network in general. Are you referring to an experience you had with BloomThat, who appears to have declined your application?

There are over 5,000 retailers, and admittedly some will run better programs than others but they do not get free promotion it is based on the performance of your traffic and thus conversion of leads and sales. If you want to discuss your account or anything specific to your account or Merchants that you have attempted to partner with, let me know anytime at brian@shareasale.com

Thumbnail of user dans2151
1 review
4 helpful votes
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August 25th, 2022

This company will charge you $650.00 upfront fee and they do not discuss any other fees but you keep getting charges to your account for no reason at all. It is impossible to get anyone over the phone and there is no live tech support. Big Rip Off. Stay away!

Tip for consumers:
STAY AWAY or you will regret it like me. I spent close to a $1000.00 to get $20.00 in sales. this program is a scam that only make shareasale rich.

Products used:
Shareasale is a program that suppose to send buyers to your site via the affiliates. They ask for your bank info but do not inform you that they will charge you periodically on top of the $650.00 they charge you upfront.

Service
Value
Returns
Quality
Thumbnail of user christyh75
1 review
38 helpful votes
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March 1st, 2019

Made 6 sales in a week for a company that was supposed to do a $200 commission per sale. I was excited when my account racked up to $1200 of income the first few days! But the next business day after the weekend all those payouts mysteriously read, "VOIDED". The company kept the sales and took all the commissions away from me! Now either ShareASale nor the merchant won't answer my emails or phone calls!

Thumbnail of user williams1894
1 review
20 helpful votes
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November 28th, 2019

I have had nearly $40,000 in sales that generated 0 income. People call me about problems with their orders (i am an affiliate so I don't fulfill), yet shareasale doesn't acknowledge any order- they don't repsond to emails and are basically sam artists - avoid them like a a bad STD...

Thumbnail of user jessicas298
1 review
12 helpful votes
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October 25th, 2017

I've had a great partnership with the affiliate network, ShareASale, for 6+ years. They have hundreds of high-quality advertisers to promote, solid and fair payouts, as well as clear and concise reporting. I typically don't ever run into any problems, but if something does arise, their team is fast to address any type of concern and resolve whatever the issue may be. Looking forward to many more years partnering with this company!

Thumbnail of user tomm992
1 review
19 helpful votes
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April 10th, 2020

Waste of time. I've had one link that has been clicked nearly 200 times. It's an affordable shake product. And they're telling me - NOT ONE sale result. I've had many others clicked on. On my social media account, I have one post with over 200,000 views, 900 website clicks and 360 saves - but from that - not one sale/pay out.
The only reason I gave it 2 stars is because it's free to use (no membership) and the interface is easy to learn. But you don't make ANY MONEY.

Tip for consumers:
Don't use it. Don't waste your time with affiliate marketing unless it's a website that gives advice on how to do affiliate marketing. i'm convinced, unless you're a celebrity, no one will buy anything from you. Waste of time. my site is www.thefeistyorange.com.

Thumbnail of user ryanj573
1 review
3 helpful votes
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October 7th, 2022

As a brand, we were with them for over a year and didn't see a single sale or any quality traffic driven by the affiliates on the platform, the vast majority of which seemed to be low quality coupon/discount type sites. They charge a significant upfront fee, and then monthly account fees even if they are not bringing any revenues to you. Wish we had never joined. Would not recommend.

Service
Value
Quality
Thumbnail of user betsys20
1 review
8 helpful votes
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October 25th, 2017

I work with multiple affiliate companies but ShareASale is by far my favorite. Their think tank is outstanding but Brian truly sets them apart with direct advice for anyone in his network. They help to match you with the perfect affiliate partners and really know the best strategies.

Thumbnail of user ded81
1 review
10 helpful votes
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October 18th, 2017

15 bad reviews and a small few good? That should probably be a warning to you all in itself... At first, I was like nah, it can't be that bad. But yep! I think it is. I drove quite a bit of traffic to the site, shareasale did even recognize the leads that they claim to pay a dollar for... and the merchants are just... man, look... instead of advertising on this platform and network, come up with a product and advertise your own stuff...

Thumbnail of user nabk1
1 review
38 helpful votes
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June 16th, 2018

I made over $10,000 with ShareAsale but they closed my account and are not replying to emails. Its like they have no one on support or they are intentionally ignoring me emails. Worst affiliate network out of all.

Thumbnail of user stevenspangenbergtax
1 review
2 helpful votes
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July 13th, 2023

After finally getting approved to be on it, I got two sales. Then, before they would allow me to pull my money out, they declined my account. They do not care about the small guy trying to make a few bucks. They are thieves. Doubt that they will read this, but stay away from this company unless you are a big company.

Tip for consumers:
Don't sign up with this company

Products used:
I was an affiliate

Service
Value
Thumbnail of user josyh2
1 review
20 helpful votes
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November 7th, 2019

I had no doubt that they took more commissions than us because the first years all worked very well I had a good income, but since this year I have almost nothing and yet it has so many people who buys. Looks like the more money you make and the more they take away... I have been with the company for 4 or 5 years and now I am so disappointed

Thumbnail of user jasonc2170
1 review
2 helpful votes
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August 20th, 2022

This is just a typical scam where they make you think and see that you are making money and when you try to cash out thats when they will hold or freeze your money dont bother guys i almost got sucked into this before looking farther into it from everything ive gathered its a scam

Thumbnail of user karlc22
1 review
17 helpful votes
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November 22nd, 2016

I sell an exclusive product called Shadow Shifter Color Changing T-shirts www.shadowshifter.us and on Amazon and Ebay I have many sales everyday.

I joined Shareasale 5 months ago and provided all the graphics that I use to successfully sell on other sites. All I receive is coupon sites from India and China which sell nothing.

Not 1 sale over 5 months. A waste of $550. Don't ever buy this garbage you will be very sorry. I could have bought an advertisement that would have grossed at least a couple of thousands dollars with that $550.

I know that you will be tempted thinking, "That won't happen to my product.", but that is exactly what will happen.

Thumbnail of user minnie.a.bennett
2 reviews
3 helpful votes
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May 23rd, 2023

Run as fast as you can from this company and anyone who recommends it. All they do is promise what they cant deliver and then refuse to let you cancel or refund the funds they continue to charge you with. CROOKS. Also if you happen to catch any of them on the phone all you will here is "i dont know"
What?

Thumbnail of user minnie.a.bennett
2 reviews
3 helpful votes
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May 23rd, 2023

Run as fast as you can from this company and anyone who recommends it. All they do is promise what they cant deliver and then refuse to let you cancel or refund the funds they continue to charge you with. CROOKS. Also if you happen to catch any of them on the phone all you will here is "i dont know"
What?

Thumbnail of user sandyp15
1 review
27 helpful votes
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November 7th, 2014

I'm pulling ShareASale merchants off of my website. ShareASale has not paid me for sales, and when presented with the evidence of sales, including name, address, etc., they admited that a purchase was made but they have a flimsy excuse for not paying. Their customer service is appalling, or rather non-existent. After waiting 6 months for a resolution, I give up. It's a shame because I really believe in some of the companies they represent, but since ShareASale is the gatekeeper, I cannot promote them.

Thumbnail of user brianl47
Brian L. – ShareASale Rep

Hi Sandy P. - I'm sorry you had a bad experience. Merchants (those using our platform) actually make all decisions on whether or not to compensate for a non-tracked order. If you contacted our Support Team, they would have told you to complete a Non-Tracked Order Request - which we then review, and send to the Merchant to verify.

Orders generally track automatically. There are some cases where they do not - most of those are things such as forgetting to click through an affiliate link, clicking through another affiliate link such as a coupon, or sometimes more complicated attribution rules that a Merchant has. If you want me to research these for you - I'd be more than happy to do so just shoot me an email to brian@shareasale.com with your userID or email so that I can look up your account - and I'll follow up on those order requests for you. If you have NOT submitted a Non-Tracked Order Request - please do so that would be the first step.

Thumbnail of user kamrana11
1 review
11 helpful votes
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November 1st, 2019

I have a website and I started my website 2 months ago. I had rich content and design as super best. I was receiving a good response to traffic. I applied to Shareasale to join the Weebly affiliate program but they rejected my application. Even I joined with my official email address linked to my website *******@website.com But they declined twice. I feel this is not their job to choose whom to select and whom to accept if they are accepting after this much hard process then their merchants should be bound to accept as well. But if it's up to their merchant whom to accept and whom to decline then why they are being so rude in accepting new publishers? I am working with other platforms and earning a good income. But i will say about Shareasale that they are proud or rude with publishers.

Thumbnail of user ahmetk5
1 review
13 helpful votes
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December 18th, 2015

I got kicked out of Shareasale.Com two days ago. Brian Littleton e-mailed me about my review here and asked why i wish to cancel my membership even though I written the reasons here.

I told him that I did not wish to repeat myself if he was not going to refund my payment and he said he will never refund my payment since I was still using shareasale. I told him that I wanted to cancel my membership one week after my payment, I messaged them several times but they all ignored. Plus there is nothing about "cancelling membership" on the website and he said that I did not have to worry about anything and he cancelled my membership. He also said he will not refund my payment because I leave bad reviews about ShareAsale.Com

So they got my $650 and they also kicked me out.

Hey Brian, what are you going to tell now?

Tip for consumers:
be smart, you do not have to pay $650 when you have other free options.

Service
Value
Returns
Quality
Thumbnail of user brianl47
Brian L. – ShareASale Rep

Ahmet,

There are a couple of things I'll say here, I hope you read this fully.

An Affiliate Program will take some time to grow - 2 months (especially in Q4) is really not enough time to gauge whether or not Affiliates will be attracted to your program, and be able to send you traffic and sales. For many Retailers, especially small or relatively unknown retailers, it can take a year or more to really grow out this channel. It sounds like one of our representatives reached out to you to try to help you and show you the best practices moving forward - I would encourage you to take her advice if you are planning on really building out this channel. There are thousands of retailers with Affiliate Programs, and nobody is going to have overnight success - you have to work at it and grow your program through recruitment, good quality commission structures, and just hard work.

We do respond to all emails that come in - if you feel like your issue with your account is still not resolved, you can reach me at brian@shareasale.com and I'll try to find the emails that you say that you have sent to us that have been unanswered.

ShareASale is a very large, and established network - we've been doing this for 15+ years. The $550 setup fee is very low in the industry, and I would encourage you - now that you have paid it - to try to work on your investment and grow your program. Quitting so quickly (2 months) is not going to help you and you'll essentially just have wasted that money. Take advantage of the resources that we have available on our Blog and our interface, they are free to use and learn from.

Thumbnail of user adamf315
1 review
0 helpful votes
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October 19th, 2020

I have been trying to get a hold of someone from there company for weeks but it seems they are dodging me. I just want some assistance with my account but I haven't spoke with anyone yet after making several tickets. I am probably going to do a chargeback unless they give me a full refund.

Thumbnail of user johng
24 reviews
151 helpful votes
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May 30th, 2008

One of the best affiliate program for online merchants - If you are small or medium sized online retailer, shareasale is probably your best bet for an affiliate program. Its fees are modest, its customer service is good, and its website is easy to use. ShareAsale is really a service driven company instead of a sales driven company. I would highly recommend it to any online merchant.

Thumbnail of user andrewb61
4 reviews
16 helpful votes
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May 15th, 2013

I like this site before, but now, they replied email slowly, I don't know why it happened this, please solve this question quickly, maybe else people also have same questions.

Thumbnail of user waynef28
1 review
0 helpful votes
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August 11th, 2017

Hello, I have a new site https://paintrollersplus.net but have run a similar site for years. Would this be good for me as a painting supplies store? Any ideas.

Thumbnail of user melchoro
1 review
8 helpful votes
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August 14th, 2015

ShareASale is currently the most popular cpa network and it is number one on my list of Top CPA Networks here. http://thesearcherslist.blogspot.com/2015/07/top-cpa-affiliate-networks_7.html

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ShareASale is a retail focused Performance Marketing Network with over 3,500+ different offers to choose from as an affiliate. Affiliates can sign up and promote any merchant they wish for free.

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Thumbnail of user brianl47
Brian L.

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82 reviews
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