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    Shari's Berries

Shari's Berries

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Overview

Shari's Berries has a rating of 1.4 stars from 2,092 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shari's Berries most frequently mention customer service, covered strawberries, and valentines day problems. Shari's Berries ranks 60th among Candy sites.

  • Service
    329
  • Value
    332
  • Shipping
    337
  • Returns
    229
  • Quality
    304
Positive reviews (last 12 months): 15.1%
Positive
8
Neutral
1
Negative
44
View ratings trends
537
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How would you rate Shari's Berries?

Reviews (2,092)

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Reviews that mention popular keywords

valentines day (155) mothers day (110) delivery date (76) credit card (54) customer service (592)
Thumbnail of user chrism7217
Washington
1 review
0 helpful votes
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December 20th, 2024

Package arrived with the ice pack melted. Everything in the box was wet. The berries were water soaked and had mold. I received these as a gift and I don't have the heart to tell the senders. I can't believe what the dozen costs. What a waste of money...they ended up in the garbage.

Tip for consumers:
Went in garbage

Products used:
Chocolate covered strawberries

Service
Value
Shipping
Returns
Quality

Date of experience: December 19, 2024

Thumbnail of user dedej13
Texas
1 review
0 helpful votes
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December 17th, 2024

I order 24 strawberries for a boy baby shower the strawberries were not delivered on time they came the day after! Second the strawberries were molded and did Not look like online. The Now waiting on a 10 day refund. I would NOT order from this company!

Service
Value
Shipping
Returns
Quality

Date of experience: December 14, 2024

Thumbnail of user jayet29
Virginia
1 review
0 helpful votes
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November 9th, 2024

Strawberries were ordered and to be delivered on a Thursday. It's Saturday morning and they are still "out for delivery". I called and they are sending a replacement doz berries but won't be delivered until Tuesday., unacceptable👎. So much for the celebration on Thursday! The customer service guy was polite and very sorry for the delay and helpful with getting replacement so I'm giving them at least 1 star.

Products used:
Chocolate strawberries

Shipping

Date of experience: November 9, 2024

Thumbnail of user melissa.rogers0414
Georgia
1 review
0 helpful votes
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November 9th, 2024

My order was never received, and when I called and told them that it wasn't received on the day, it was supposed to come. They said there was nothing that they could do but give a refund and it would take them several days to come back on the card.,

Date of experience: November 9, 2024

Thumbnail of user michelle2559
Florida
1 review
0 helpful votes
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October 31st, 2024

I ordered these for my daughter two weeks ago and tonight on Halloween at 8:30. They told me they attempted. Reached out to my daughter. She never received a phone call or an email when I called the company back they could not tell me how they attempted. Horrible service now I have to wait 10 business days for a refund and my daughter has nothing! Save yourself and do not order from Shari berries.

Products used:
NEVER GOT

Service
Value
Shipping
Returns
Quality

Date of experience: October 31, 2024

Thumbnail of user richardb9258
Minnesota
1 review
0 helpful votes
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November 14th, 2024

I ordered this on the 12th to be delivered on my wife's birthday which is the 23th and it was not delivered until moments ago on the 14th.

Service
Shipping

Date of experience: November 14, 2024

Thumbnail of user ee312634
Massachusetts
1 review
0 helpful votes
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October 12th, 2024

I ordered strawberries for my friends birthday in may and wasn't delivered. After my call they delivered, bat strawberries inside wasn't fresh and tested like bad sour vine.

Products used:
Chocolate covered strawberries

Service
Value
Shipping
Returns
Quality

Date of experience: October 12, 2024

Thumbnail of user francess840
New York
1 review
0 helpful votes
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July 11th, 2024

We couldn't be with our 23 year old daughter on her birthday, so we did the next best thing - we sent her Shari's Berries! She and her friends loved the mermaid themed berries - they raved about the berries' colors, condition, and taste! We loved that we were able to send a personalized video in the add on greeting card we purchased. Overall a 5 star experience for our daughter's first birthday away from home! Thank you!

Tip for consumers:
No

Products used:
We purchased a dozen chocolate covered strawberries along with a balloon and a greeting card.

Service
Value
Shipping
Quality

Date of experience: July 10, 2024

Thumbnail of user meggers32614
Kentucky
1 review
0 helpful votes
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July 14th, 2024

The best bundt cake so far was the deep choclate one. Tasted like German choclate cake. Rich in intense chocolate flavor. We have had Sherrie's berries before so we expect them to be excellent as always.

Products used:
Bundt cakes and strawberries coated in chocolate.

Value
Shipping

Date of experience: July 14, 2024

Thumbnail of user soilasians
Washington
1 review
1 helpful vote
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May 15th, 2024

The delivery was a disaster. The package was left in the blazing heat, resulting in burnt chocolate-coated strawberries. There was a chair was on the porch which could have been used to conceal the box and protect it from the sun's elements. Additionally, the quantity of flowers received was so minimal that it couldn't even fill a vase. This experience was highly disappointing and felt like a waste of money. We won't be using this service again.

Products used:
Sherrie’s berries delivery for Mother’s Day Gift

Value

Date of experience: May 15, 2024

Thumbnail of user georget1456
Washington
1 review
0 helpful votes
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May 10th, 2024

I ordered the multi color roses with a dozen dark chocolate strawberries. The strawberries were great as always but the roses were horrible. All the yellow roses had lost all the pedals upon arrival and the remaining ones were in poor condition.

Tip for consumers:
I have purchased multiple times and this is the only time I have complained

Products used:
Chocolate covered strawberries

Service
Value
Shipping
Quality

Date of experience: May 7, 2024

Thumbnail of user jenl307
Germany
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I have been ordering for years and have always been happy with the product. The order I placed this week did not allow me to use the promotional code.

Date of experience: June 14, 2024

Thumbnail of user paulg3036
Ohio
1 review
0 helpful votes
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May 11th, 2024

Never again. Box was damaged. Ice pack was completely melted. Strawberries were warm. Icing was broken off. Requesting full refund. Major Mothers Day disappointment.

Date of experience: May 11, 2024

Thumbnail of user mje28
Georgia
1 review
1 helpful vote
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April 24th, 2024

I used to get Shari's Berries for my birthday every year since 2015 and sometimes on Mother's Day. Last year I told my parents to stop buying them because they had gotten worst. Half the chocolate covered strawberries were rotten and the orders stopped arriving on time and when tried calling them and the customer service sucked. Shari's Berries just became a waste of money. They started out great but now they are just hit or miss,

Date of experience: April 24, 2024

Thumbnail of user tanyap367
District of Columbia
1 review
0 helpful votes
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June 13th, 2024

I ordered fruit for my husbands birthday. They attempted to deliver to wrong house. Refused to deliver to MY house until the next day AFTER my husbands birthday! Worst customer service EVER!

Service
Value
Shipping

Date of experience: June 13, 2024

Thumbnail of user markm6390
Michigan
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

Fed ex screwed me over with my order being delivered after Mother's Day after I placed my order days before. Then Sherrie's berries offered HALF A REFUND AND SOME JENKY SAVING BS. I will NOT recommend this company to anyone.

Tip for consumers:
Don’t buy from Sherrie’s berries

Products used:
I bought chocolate covered strawberries for mothers day

Service
Value
Returns
Quality

Date of experience: May 12, 2024

Thumbnail of user rashidabrwn20
Pennsylvania
1 review
0 helpful votes
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May 10th, 2024

This package what amazing 2 dozens rose, chocolates covered strawberries, and Mothers Day card. I would recommend this company to any one.

Date of experience: May 10, 2024

Thumbnail of user lauram3895
Minnesota
1 review
3 helpful votes
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December 24th, 2023

This company, I believe, lies to customers about delivery practices. When I didn't get my berries, they offered 1/2 a refund! Why should I pay for something I didn't receive? The berries finally arrived, 8 days late - rotten and smelling disgusting. It's sad that they are, I'm sure, knowingly taking money from people for inedible product.

Products used:
Chocolate covered strawberry

Date of experience: December 24, 2023

Thumbnail of user candies2
California
1 review
1 helpful vote
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May 13th, 2019

Received package in excellent condition, ice bag was still partially frozen
This is the second time my daughter has sent me chocolate covered strawberries form Shari's. Excellent taste and berries were just ripe enough.

Date of experience: May 11, 2019

Thumbnail of user dianned86
Florida
1 review
24 helpful votes
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April 13th, 2020

If you enjoy rotten berries, broken, melted and turned upside down then this is the business for you. I have spent five days trying to contact them as they guarantee quality. Nobody answers phone calls nor emails. IM embarrassed to tell the person who sent these to me for a mile stone birthday. Terrible customer service and product.

Date of experience: April 13, 2020

Thumbnail of user christopherh1865
South Carolina
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

My girlfriend of 5 years left me after I got this as a gift for her on Valentine's day. It's absolutely unrelated to the gift itself, but 80$ for the girl to leave you was some bs, but she said she liked them, they tasted very good, she didn't like the white chocolate ones, I've never eaten this product but if I had to guess the white chocolate is my favorite flavor. The website is incredibly helpful, and makes purchasing the items incredibly easy. The shipping aspect was a very nice touch, and the what is a gift without a card attached, luckily they absolutely deliver on everything you could want. 3 stars because I have to blame someone for my breakup and I'll be damned if I take responsibility for my actions.

Service
Value
Shipping
Returns
Quality

Date of experience: February 28, 2023

Thumbnail of user debbieb905
North Carolina
1 review
0 helpful votes
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May 10th, 2020

I ordered my mother in law a dozen of mixed chocolate covered strawberries (white and milk chocolate covered). Delivery date was for Saturday 5. 9. 20. Our FedEx delivered on Friday 5. 8. 20. THANK GOD I checked my tracking number and saw it was delivered. Called them late & they found them at a dirt no one uses... STRAWBERRIES DID ARRIVE! And looked great. Smaller than expected, but good. Per my mother in law. Was very nervous by all the other post after I ordered. (Delivery was to Prince George, VA)

Date of experience: May 9, 2020

Thumbnail of user colleenc92
Maryland
1 review
0 helpful votes
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July 18th, 2018

I had received a dozen Chocolate covered strawberries as a gift. The package came and all the strawberry were sweating and warm. Chocolate melting and turned upside down and a mess. I called and without hesitation they set up to ship me a new order on Tuesday which is my day off. I wanted to be home when they came incase it was really hot out. They did not show up so Wednesday morning I called and they checked Fedex and saw the guarantee delivery date was not met. She reopened my order and let me pick another product that would hold up better for the weather. I would use them again. Great customer service.

Date of experience: July 18, 2018

Thumbnail of user joshn52
Kentucky
1 review
2 helpful votes
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October 18th, 2019

Diverted 3 days early! Let me pick three items on their website, call them because never received confirmation email I was told to the items was not available. Charged my card 3 times! Took 40 days to put money back on there..

Date of experience: October 17, 2019

Thumbnail of user christinag490
North Carolina
2 reviews
1 helpful vote
  • Send Message
August 6th, 2021
Verified purchase

Horrible day dealing with customer service on my non-delivered and outrageously expensive garbage they sell. If you're one of the 3/100 happy customers, quit while you're ahead! You've won the Shari's Berries lottery! Wish I read the reviews, including employee's warning of dirty strawberries and fake chocolate known and practiced by corporate! Sleazy! Only way this company stays in business is by ripping people off, i. E. delivery of spoiled product, no delivery, up charge for delivery and charging for a year of delivering product for free "Passport" $20/year, knowing 95% of customers will not reorder again! On your way to "never again"their CS Reps lie and say anything to get you off the phone! Check out complaintsboard.com, trustpilot.com and Sharis-berries.pissedconsumer.com for an eye awakening experience.

Tip for consumers:
Easy to use.

Products used:
Perishables

Service
Value
Shipping
Returns
Quality

Date of experience: August 6, 2021

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About the business

Follow us on social media! Twitter: https://twitter.com/SharisBerries Instagram: http://www.instagram.com/SharisBerries Pinterest: http://www.pinterest.com/SharisBerries Google+: http://plus.google.com/+SharisBerries

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