SharkNinja

I had a problem with the roller on my vacuum. At first the customer service representative told me it was not cover because it was a wearable part and to replace it will cost 120 plus shipping, then he got a 50% off with no shipping, but that is still BS.
After a long call, the manager provided me with an email for the ombudsman. It is a third party that actually care.
If you have problems with your appliances don't go back and forward with and agent, just request ombudsman's email

Do not buy a Shark vacuum!
This is a piece of crap vacuum that I need others to know so as not to make the mistake of purchasing this product. Everyone needs to know that when something breaks on this vacuum, Shark makes you buy a whole new bottom piece. You cannot get a new foam roller, you cannot get a replacement belt, you have to pay for the whole bottom attachment, which costs around $100+ dollars. I went through 2 bottom pieces in 2 years! This is unacceptable!
This is a terrible waste, shame on Shark for being so wasteful and adding more scrap to the landfills. I will never buy another Shark vacuum again.

Don't believe the Shark robot vacuum ads. They are highly misleading. The problem is with the app. When I tell my robot to clean a given room, sometimes it goes to another room. When it cleans a room, it will go over the same areas several times. Additionally, when I called to exercise my warranty, the rep refused to do so.

I purchased online a Shark Rotator vacuum model Nv680 order ******* on 11/30/22 for $214.55 and received email confirmation for the same from Shark. On Dec 2 I received in a badly smashed box not the Rotator vacuum I ordered but a Shark Apex. I do not like the Shark Apex. If that's what I wanted I would have ordered it. And most appalling is the fact that they did not bother to contact me for my consent for this switcharoo. It was not a mistake by an order filler because the packing slip clearly said Shark Apex on it. When I contacted Shark on Dec. 2 around 2 pm I did not get an apology and we'll straighten this out right away. I got a response that it would go to some team to be sorted out time frame unknown. On December 4 I have not heard anything from this team. I want to be assured that the vacuum I purchased Shark Rotator NV680 is immediately being shipped to me or that a complete immediate refund has been issued to me

We just purchased the Shark ninja 2-in-1, self emptying model (rv 2610) and so far, I'm just ANGRY at Shark. The vacuum will connect to wifi, but not the app. The problem is with the app connection. I have tried every single troubleshooting video and article available. We're close to the router, internet speed tests day everything is fast, so please don't give me that line of crap AGAIN. I've rebooted everything so many times, I stopped counting. It never successfully creates a map and it simply will not communicate with the app after initial setup steps. I've deleted the app, tried adding a new robot, all of it - multiple times. Nothing. Works. I'm ready to throw it into the street, it's so frustrating. Then, top that off with finding out Shark actively does NOT want to help you. They make it impossible to get any help beyond a chatbot and online articles. Terrible app design, terrible customer experience. I was so excited for this product and all you've done is successfully create someone who is going to tell everyone - don't buy this product or any vacuum that uses the app. You will regret it.
Today I used the callback number the online troubleshooting guide told me to use, and the number DOESN'T WORK ON CUSTOMER SERVICE ISSUES. I regret this purchase deeply. Don't buy this product, it won't work and Shark has made it IMPOSSIBLE to get any help.