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Ship7 has a rating of 3.2 stars from 180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ship7 most frequently mention customer service, and long time. Ship7 ranks 14th among Mail Forwarding sites.
This company responds to reviews, but usually not within the first month
2,852 reviews
I'm a beautician by profession, I have an hobby of collecting beauty products all around the world. I tried from USA online stores this time around. My friend suggested to use ship7, today I have the product on hand, excellent service. Try ship7, you will never regret..
I thought that I would give this company a try instead of MyUS and my first impression is that they are shockingly bad and they rip you off! One issue is that there is no live chat options with customer service, so everything is via email and they are slow at getting back to you and it seems that English is not their first language thus the replies you get are not put together correctly. What they also don't mention on their website is that they no longer offer a consolidation/repack service by combining all your packages into one shipment. I was only alerted to this fact when I emailed them advising that there was no option to request a repack service when I was organising for my packages to be sent out. It would have been nice to have known in the first place that they no longer offer this service as I would have used another company that does offer this! I was stuck with using them as all my packages were with them and it would have been a hassle and cost me more for them to send my packages to someone else to ship out for me. They also state on their website "No hidden fees" which is an absolute lie. I chose the UPS Worldwide Expedited $72.37 option as this was the cheapest option to ship to Australia and when I go to pay for this, I get hit with a $9.03 remote area delivery surcharge on top of the shipping cost which is surprising as my location is listed as metropolitan and not remote. (I live only 10 minutes from the UPS depot). I further checked on the UPS website and my postcode of 3038 is not on the UPS list of remote locations and this was further confirmed with UPS via email, thus they have ripped me off of $9.03. I have never been charged a remote area delivery surcharge when I have used other companies to ship to me, so based on my experience with them, I will not be using them ever again. I now use ShippingXPS which is cheaper, better and has all the services that I require.
I thought that I would give this company a try instead of MyUS and my first impression is that they are shockingly bad and they rip you off!
One issue is that there is no live chat options with customer service, so everything is via email and they are slow at getting back to you and it seems that English is not their first language thus the replies you get are not put together correctly.
What they also don't mention on their website is that they no longer offer a consolidation/repack service by combining all your packages into one shipment. I was only alerted to this fact when I emailed them advising that there was no option to request a repack service when I was organising for my packages to be sent out. It would have been nice to have known in the first place that they no longer offer this service as I would have used another company that does offer this! I was stuck with using them as all my packages were with them and it would have been a hassle and cost me more for them to send my packages to someone else to ship out for me.
They also state on their website "No hidden fees" which is an absolute lie. I chose the UPS Worldwide Expedited $72.37 option as this was the cheapest option to ship to Australia and when I go to pay for this, I get hit with a $9.03 remote area delivery surcharge on top of the shipping cost which is surprising as my location is listed as metropolitan and not remote. (I live only 10 minutes from the UPS depot). I further checked on the UPS website and my postcode of 3038 is not on the UPS list of remote locations and this was further confirmed with UPS via email, thus they have ripped me off of $9.03. I have never been charged a remote area delivery surcharge when I have used other companies to ship to me, so based on my experience with them, I will not be using them ever again. I now use ShippingXPS which is cheaper, better and has all the services that I require.
Tip for consumers:
The are better and cheaper providers that offer international parcel forwarding services than Ship7
Products used:
International parcel forwarding
Avoid! What was once a reliable and convenient service has become unusable.
I can only assume new management has decided to bleed the customer base dry before closing up shop.
As many below have experienced, overnight this company changed their policies to maximise profit and screw their customers.
I'm one of the many victims.
They changed free storage from 30 days down to 7 and enforced a $5 PER DAY fee for packages exceeding the 7 day period.
They say they emailed customers about this change, but I, like many others, received no such email.
I recently logged in to ship some low cost denim jeans out of the warehouse and noticed a $160 'storage fee'.
Cue a week long battle to appeal this fee that at one stage had Ship7 claiming to have 'destroyed' my goods.
A claim that was false, and clearly used to pressure me into paying this outrageous fee.
I've paid almost $200USD to use this service for 2 pairs of $15 jeans.
Outrageous.
Their Trustpilot score has fallen off a cliff recently. This change is the reason why...
If you're lucky enough to read this before signing up, well done you!
Avoid at all costs.
I'll be taking this further.
Products used:
Shipping Service
Ship7 are SCAMMERS who will use threats and pressure to extort money from you, resulting for me in:
-1 lost package,
-2 packages received after 3 months,
-30 emails and chat messages exchanged,
-$133 in fees charged by Ship7 (storage),
-$60 in postal fees,
-$25 in service tax for two $30 products,
And countless hours of my time explaining things to their services.
They have made it to the top of the worst companies list.
They lost my package, threatened to destroy my other parcels to force me to send without finding the lost one, changed the rules between my contracting and shipping, enforced the new rules on me, made me write around 30 emails and exchanges to extort $133 in fees that they themselves caused by making mistakes and prolonging the ordeal.
The customer service does not follow up on any of the open tickets, and each time we have to explain everything again to the person who receives the ticket.
Escalating to the "manager" won't change anything. Chris doesn't understand or read any better than the others.
A real obstacle course for 2 unfortunate packages that will have cost me $200 for a value of $30.
I have never seen anything like this, and yet I had a poor opinion of their competitors, but now I have to say that compared to this, they are top-notch.
Dear Customer,
We deeply regret the negative review you posted. Upon investigating with the warehouse team, we understood that one of your packages has a different suite #.
We noticed that you opened 2 ship7 accounts by mistake and you were not using 1 account, unfortunately you mentioned another suite # in one of your packages.
As per Ship7 terms and conditions, we don't switch the packages from one suite # to another suite # and the same has been mentioned in the Ship7 website, (https://support.ship7.com/portal/en/kb/articles/can-i-transfer-a-package-from-my-suite-to-another-suite) that is what initially communicated to you through ticket.
Once we receive the proof from you and after proper verification, As a special case for one time, we switched the package to your another suite # for shipping, anyhow it took several days to process and we agree that there was a delay from our end and because of that you got a storage charges of $ 77.40 to your package.
You have recently signed up with us and it's your 1st order, unfortunately it got delayed.
Apologize for the delays.
We don't want to disappoint you and we value our customers, As a good will gesture we have decided to waive off the storage charges $ 77.40 under your ship7 account.
If you confirm us, we will initiate the refund of $ 77.40 to your PayPal account.
We once again apologize for all the inconvenience caused and sincerely appreciate your consideration in revising the review based on your overall experience. If you have any further questions or concerns, please feel free to reach out to us.
Regards,
Ship7.
I'm a beautician by profession, I have an hobby of collecting beauty products all around the world. I tried from USA online stores this time around. My friend suggested to use ship7, today I have the product on hand, excellent service. Try ship7, you will never regret..
I had a baby last month and decided to buy a couple stuff for her from Amazon but was not sure which forwarding service to use. One of my friends' recommended ship7 so I gave it a try. The overall experience is simply awesome. It took only 3 days to get the items delivered to my door. Thanks Ship7 team!
I ordered few products from USA which were not available in my country. Ship 7 placed an order on my behalf and shipped that item with minimum shipping rates I was able to find. They are highly cooperative.
I like using ship7 Team answer quickly on chat, or mail, they help a lot. The orders arrived
Without delay. Just missing paypal option. I recommend Ship 7 to all looking for international shipping to Portugal. I will use it in the future too.
My package delivered on 19 January but didn't registered in my mailbox.
I submit a support ticket they replied that the suite number isn't mentioned on the box.
When I checked photo I found the suite number.
I think their staff are looking for any reason to respond the customer question.
The second point is pricing they charged me for 30 lbs so I paid 130$, But actual weight was 6.4 lbs which charges maximum 56$.
If you hear my voice don't try to use this company services it's better to stay away from them.
Their team asked me to provide suite number then they didn't appear.
I think they need some time to review the details about my issue.
Dear Mohamed,
Sorry to hear about your inconvenience with us. Let us clarify the issue you are facing currently.
Before we continue please share your suite number with us so that we can investigate and get bac to you on this topic.
Best,
Ship7 Team
Started off very well, but now I have a package that I already paid to have it sent out a week ago, but they haven't sent it because they claim that Paypal needs my ID and proof of address (which I already sent) which doesn't even make sense as they already got my money. Support is extremely painful to work with, so if anything ever goes wrong (like them not posting your package) then you're gonna have a really bad time. This is the last time I'll use them.
They're now asking me for an ID with my address on it. ID documents in my country don't have your address on it, so they're holding my package hostage until I provide something that doesn't exist, for a completely unknown reason.
Save yourself the hassle and use Shipito.com or someone else. If I did that in the first place, I would've already had my package by now.
Tip for consumers:
Do not use them. Their competitors like Shipito.com might be a bit more expensive, but at least they ship the items to you.
Excellent customer service. I am happy I found these guys. I will definitely use them again in the future and recommend everyone who is looking for a professional and fairly priced courier company. Highly recommended.
Best forwarding services ever.
Just recently had a problem with the dhl, and you know what, they still want to help me solve it even though they just sent the item, for sure the others wont do the same. And also very responsive.
So its convenience price compare to others, fast service, reliable and high responsibility with customers.
5 stars for you guys keep it up!
Cheers
I tried ship7 after I have faced bad experiences with my previous international forwarder.
All I can say about ship7 that they are a reliable company that provides and extra mile service.
Prompt response, fast processing and reasonable fees.
Highly recommended.
I've been using ship7.com for many years I've shipped to many different countries they've always gotten it there perfectly safely and on time. They give you a nice selection of different shippers and different prices it's an excellent service. Customer service can use a little help, But the end result is has always been good for me.
Great reliable service. They were helpful and got my delivery on board quickly. They also have emailed ship/delivery confirmations which is really convenient. I would recommend and use their service again!
Recently used Ship7 for shipping some products that I bought online and I am really amazed by their professional and fast services. I never expected that I will receive my product within 4 days of placing the order. Great work.
Great reliable service. They were helpful and got my delivery on board quickly. They also have emailed ship/delivery confirmations which is really convenient. I would recommend and use their service again!
Horrible company - looks like it is a scam. I ordered multiple items to my US address of Ship 7. None of these reflected in their login portal. Their phone number is not reachable. They take 2-3 days to respond to emails. Extremely poor service. They do not have a payment option - they forced us to share the credit card details for the payment. Pathetic!
* Ship7 attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Ankita,
I'm really sorry your experience was not what you expected. We really let you down with our latest technology update - it was too hastily pushed out without enough testing. I believe all ended well, despite these problems. We've got confirmation from the shipping company on May 10th about your delivery.
We really hope you give us another chance and don't give up on us. All of us here at Ship7 start our day bright and early, committed to both bring you the best service and to create a much more consistent business with our members.
Internet reviews are one of the most convenient ways for our members to share their experiences and for other consumers to read and get an idea about our company and our services. So it is very important for us to ensure your happiness and leave us great reviews after you give us a second chance on your USA purchases. We insist that we have the most cost effective shipping solutions worldwide so that you will have great savings when shopping from USA or UK.
Specifically about your review points; first of all I would like to thank you for all those valuable comments. Although we are a young startup, Ship7 is a legitimate business under the law of New Jersey. If you happen to travel to the east coast we would be more than happy to invite you to our facilities:)
We are growing our customer support team and we recently added more team members to respond the calls and emails in a timely fashion. Moreover, we will be rolling out a Live Chat Support feature on our website this week.
Lastly, we apologize again about the problems in your payment last time, we've fixed the glitch and you are now able to pay with your credit card as well as through your PayPal account.
Our sincerest apologies again for disappointing you.
Thanks and best regards,
Ship7 Customer Support
Few months back one of my friends introduced me to Ship7 and since then I only use this site because of their extraordinary services. The charges they quote are very competitive and above all they offer consolidation of packages. Love using this site.
Hi Wajeeha,
Thank you for your valuable feedback. We would even be happier if you can let us know what we need to do in terms of improving our service quality and get the 5th star from you:)
Thanks again,
Ship7 Team
I would make a purchase on ebay and googled among several services one for my order. I chose Ship7 because of the possibility of USPS because it is the best cost for my country (Brazil).
I made the purchase and asked to be delivered to the address provided by Ship7. When the item arrived at the company, USPS was no longer available, so I was forced to use FEDEX at twice the price ($ 23 vs $ 42).
Ok, I ended up having to pay.
But the worst situation was to come. Ship7 shipped to my country in the worst possible shipping mode. FEDEX with prepaid tax.
Then the order arrived, Fedex paid the tax, which should be exempt by federal law and now Ship7 is charging me another $ 71.62 for it.
It's like I'm in a restaurant asking for a pea soup and being served shrimp, and I'm obliged to pay for it.
Finally, shipping that should cost $ 23 is about $ 110. The worst possible experience.
Hi Daniel,
We are so sorry to hear about your experience. We had too many complaints from members very recently regarding DDU (Duties Unpaid) Postal service and we decided to halt that service. We are working hard to restart Postal service. As soon as we assure quality service we will be continuing the service.
On the other hand; the Duties you paid has nothing to do with Ship7, its your local government who is charging Duties and Taxes based on the merchandise value.
We hope this clarifies your question.
Ship7 Team
I've shipped with Ship7 couple of times, and they've always provided a rather speedy service. Except one time. But, to be fair, it was DHL's bad (claiming that the package contained Lithium batteries, of which it wasn't true at all). Anyway, it took them a couple of weeks to solve it, but at the end I have received all the goods that i've ordered from the states.
I'll definitely use the service again, however, I'll rather choose FedEX instead of DHL.
Thanks guys,
Sam
Tip for consumers:
It's better to choose FedEx over DHL when shipping with Ship7
My experience with them was and is VERY BAD.
Would not touch this company with a barge pole.
My package was lost so I ordered a new one, they charged me about 5 times more postal charges then they should have then after the item had shipped told me the original package was there so I told them to return to sender and now they are threatening to charge me for keeping it with them. Also they cannot be reached are not there on weekends to pick up packages and have a rude customer service via email because no one to talk to.
Hi Debby,
We are really sorry to hear about the inconvenience caused. Can you let us know your suite number so that we can look into the problem and resolve it as soon as possible.
Ship7 Team
Scammers! Be careful! I have shiped three times with ship7 and all three times one of the items was missing and every time they told me they would ship it in the next shipment but in the end they stole some items I bought! Customer service is crap, I will reply when they want and they never solve the problem, they ask you 10 dollars for each item you want to consolidate in just one shipment, they are thieves! You have to stop them and check the regularity of a thieving company! There are other safer companies for the transport of your purchases, do NOT use this service from ship7, they are scammers!
Hi Alessandro,
We are really sorry to hear about the inconvenience caused. Can you let us know your suite number so that we can look into the problem and resolve it as soon as possible.
Ship7 Team
The company doesn't inspire any confidence!
My package has been delivered to my address S7-******* at the Delaware Address since 22th of December. The surprise till now nothing been added under mailbox in my account while they promise an update within 3 business days!
No online support available, and also till now no response to my ticket (#*******) which been raised since 27th of December!
The company seems in a huge mess, and I do not believe claiming the receiver of an unexpected number of package considered as an excuse.
I have trusted the company service from the number of positive reviews I saw, but the reality seems different. I feel very disappointed, and I am preparing my self to the worst (probably my package got lost!)
I hope at least online complaints can speed up the response and confirm me with the package!
Dear Mahdi,
Sorry for the issue you faced with. It seems like your package delivered to our warehouse after our business hours(Monday to Friday 10:00am-5:00pm). We have no records of receiving this package. Please contact to your seller and ask for the proof of delivery. We can help you by shipping any of your locations with the help of the person who signed for it.
Best,
Ship7 Team
I wanted to ship products from the UK and was looking for a shipping service. One of my friends suggested me about Ship7, and I am very much pleased with their services. They delivered the products to me on time, and their shipping rates were also quite cheaper compared to others. Thank you, guys! Highly Recommended.
I like their DDP option to pay customs duties before delivery, which saves me from a lot of trouble with the postal offices. I didn't even know that it is possible paying the customs before shipping out. Great option
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Dear Mason,
We hope this message finds you well.
We apologize for the delay in our response and deeply regret the negative experience you shared in your recent review. As a valued customer since August 2022, your feedback is incredibly important to us. We appreciate your loyalty and want to address your concerns directly.
Our team has been working diligently to improve our services to ensure a seamless experience for all our customers. Recently, we revised our terms and conditions to streamline our shipping process and make it more efficient. These changes included reducing the storage period to make room for new incoming packages, which we communicated via email and on your Ship7 account.
Based on customer feedback, we re-evaluated our storage policy and made further adjustments. As of this month, we have extended the free storage period to 15 days and reduced the storage charges to $1.99 per day (previously 7 days free and $5 per day). We have also communicated these updates to all our customers (we have forwarded the updates email in the ticket # 160343).
We understand that you had a negative experience with a recent order, and we sincerely apologize for any inconvenience this may have caused. As a gesture of goodwill and to show our appreciation for your continued support, we would like to refund the storage charges of $120 to your Card or PayPal. Please confirm, and we will initiate the refund, which should reflect on your Card or PayPal within 3-5 business days.
We hope this explanation clarifies the situation. If you have any further questions or concerns, please feel free to reach out to us.
We once again apologize for any inconvenience caused and sincerely hope you will consider revising your review based on your overall experience with Ship7.
Thank you for your understanding and continued support.
Best Regards,
Ship7.