• Ship7

Ship7

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Overview

Ship7 has a rating of 3.2 stars from 180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ship7 most frequently mention customer service, and long time. Ship7 ranks 14th among Mail Forwarding sites.

  • Service
    37
  • Value
    27
  • Shipping
    29
  • Returns
    19
  • Quality
    34

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4

Instant Feedback

2,852 reviews

26
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How would you rate Ship7?
Top Positive Review

“Best Service”

Gayathri V.
3/17/17

I'm a beautician by profession, I have an hobby of collecting beauty products all around the world. I tried from USA online stores this time around. My friend suggested to use ship7, today I have the product on hand, excellent service. Try ship7, you will never regret..

Top Critical Review

“Shockingly bad and they rip you off!”

Sebastian K.
9/21/24

I thought that I would give this company a try instead of MyUS and my first impression is that they are shockingly bad and they rip you off! One issue is that there is no live chat options with customer service, so everything is via email and they are slow at getting back to you and it seems that English is not their first language thus the replies you get are not put together correctly. What they also don't mention on their website is that they no longer offer a consolidation/repack service by combining all your packages into one shipment. I was only alerted to this fact when I emailed them advising that there was no option to request a repack service when I was organising for my packages to be sent out. It would have been nice to have known in the first place that they no longer offer this service as I would have used another company that does offer this! I was stuck with using them as all my packages were with them and it would have been a hassle and cost me more for them to send my packages to someone else to ship out for me. They also state on their website "No hidden fees" which is an absolute lie. I chose the UPS Worldwide Expedited $72.37 option as this was the cheapest option to ship to Australia and when I go to pay for this, I get hit with a $9.03 remote area delivery surcharge on top of the shipping cost which is surprising as my location is listed as metropolitan and not remote. (I live only 10 minutes from the UPS depot). I further checked on the UPS website and my postcode of 3038 is not on the UPS list of remote locations and this was further confirmed with UPS via email, thus they have ripped me off of $9.03. I have never been charged a remote area delivery surcharge when I have used other companies to ship to me, so based on my experience with them, I will not be using them ever again. I now use ShippingXPS which is cheaper, better and has all the services that I require.

Reviews (180)

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customer service (128)
Thumbnail of user marinaq5
1 review
0 helpful votes
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February 5th, 2021

They offer the lowest shipping rates if you prefer to ship with their postal economy service. I received four packages with Ship7 so far, and I've faced no major issue during covid times. Cheap and reliable company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dineshkumard1
1 review
0 helpful votes
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January 4th, 2019

The entire Ship 7 Team operates with complete promptness, accuracy and enthusiasm. They provide updates at every step of the shipment, very methodical and professional regarding shipment security and KYC details.
And their online chats and prompt email replies are excellent, beyond words to describe.
I would highly recommend Ship7 to all who are looking for international shipping of their products or purchases, and all within a decent budget.
Three cheers for Ship 7 from my side, will definitely use the same service in the future too.

Thumbnail of user jakao1
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I had an issue with a 2nd battery purchases for my Ring device. Ship7 stated they cannot ship it due to Dangerous Cargo restrictions. After some discussion, they helped me out by separating the battery and shipping it to a local address, while continuing with my normal shipment overseas. Thank you very much Ship7 for your extra help on this occasion.

Service
Quality
Thumbnail of user vinothr1
1 review
0 helpful votes
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June 26th, 2020

It's my first time using Ship7 and i am not disappointed. They are a company worth keeping and go extra miles for their customers. I had a special request that they made possible so I can save money. Thank You Ship7

Thumbnail of user marinak68
1 review
1 helpful vote
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May 26th, 2020

Ship7 is absolutely AMAZING! I love this store because they offer beautiful, high-quality fabrics that I can't find anywhere else. Plus their staff are awesome which makes the shopping experience fantastic!

Thumbnail of user jasonp1026
2 reviews
2 helpful votes
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July 29th, 2022
• Updated review

I was nervous using this company but I did a lot of research before selecting them. I had to make a change to my order and customer service was not only easy to contact, their response times were fast and the solution they provided was top notch.

Tip for consumers:
I recommend them. Just select good shipping options, don't be cheap with selecting shipping options that are risky.

Products used:
Mail service

Service
Value
Shipping
Quality
So far so good
July 25th, 2021
Verified site experience
• Previous review
Thumbnail of user robertd1970
1 review
0 helpful votes
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December 30th, 2020
• Updated review

Initially my package that has surely arrived several days ago to their UK warehouse was not registered in my mailbox and I got no reply for repeated emails for their customer support. Finally I grew desperate and complained here and on Trustpilot and then things started moving, I got an email from the support, they found my package and dispatched it also in due time.
I think their system and processes are lousy as it hasn't happened to me already in the past few years that a webshop / package service would have had such a delay in communication.

The company doesn't inspire confidence! Package not registered as received, no reply from support!
December 18th, 2020
• Previous review

The company doesn't inspire any confidence!
They received my package from Ebay on my address S7-******* already three working days ago (update is promised within 1 business day on their UK address!) but it still didn't appear in my Mailbox.
Online support is non-existent, it's always offline (!) and I submitted a ticket a day ago and still no reply on that as well.
After reading all the negative reviews here and on Trustpilot I brace myself for the worst - probably I can forget about my package. This company seems to be a big mess and all positive reviews are probably just a fake. Even if they ever revert to me and find my package then I'm also expecting a heavily overcharged shipping.

I just turned to online complaints as a last resort, maybe it helps to get some reply.
Otherwise you should avoid Ship7!

Thumbnail of user mariong40
2 reviews
1 helpful vote
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December 5th, 2019

I wanted to express my gratitude to the whole team of Ship7. They are all quick to respond and get everything we ask them to accomplished. Satisfied with their shipping service. Would recommend them to others.

Thumbnail of user emmab298
1 review
0 helpful votes
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August 20th, 2020

Thank you, Ship7, for delivering my gift on time! I hired their services to ship a gift to my home that I purchased for my mother. They took total responsibility and delivered the product at the correct location in the given amount of time. I am really impressed with their services and would love to hire them again! Thumbs Up.

Thumbnail of user kristina81
1 review
0 helpful votes
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June 23rd, 2020

We have been using ship7 from the last 4 to 5 years now and the service has always been exceptional and never faced any difficulty with them. They all are very professional, Quick, and have good customer service.

Thumbnail of user akshayk32
1 review
0 helpful votes
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June 26th, 2020

It has been a pleasure working with you and your support teams. You always provide exceptional and fast service. Thank you for all your efforts and we will continue to rely upon your services for shopping around the USA & UK!

Thumbnail of user bandera4
1 review
0 helpful votes
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October 11th, 2018

I promised to get back with feedback if there's something worth mentioning, and for the second time these guys deliver with best prices and time not to mention swift responses. I know this is not news but they deserve the credit.

Thumbnail of user aswada
1 review
0 helpful votes
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July 31st, 2019

A few days back, I had to go out of town urgently for some weeks, and in between that my parcel was about to come. I mailed to Ship7 about my problem and guess what they answered my mail within a couple of hours and solved the issue by extending the date of arrival according to my convenience.

Thumbnail of user shipsevenp
ShipSeven P. – Ship7 Rep

Hi Aswad,

Thank you for your valuable feedback. We would even be happier if you can let us know what we need to do in terms of improving our service quality and get the 5th star from you:)

Thanks again,
Ship7 Team

Thumbnail of user brandons958
2 reviews
3 helpful votes
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August 22nd, 2022

Thank you Steven from Support for your all your help, the fact that you supply 3 photos of the parcel for free really helped and I could contact the seller before the wrong item was sent. The postage through Aramex is the cheapest way to South Africa to my door.

Tip for consumers:
Aramex to South Africa is recommended .

Products used:
Aramex Economy 10-15 Business days to South Africa .

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathleenw171
4 reviews
1 helpful vote
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October 16th, 2019

I have been using with various shipping services since a very long time but was not at all happy with any of them. Then since the day I started using Ship7, I am very much pleased with their services. The shipping price is considerably low, and the product is also delivered on time. Great Services! Thumbs Up!

Thumbnail of user laurenw377
1 review
0 helpful votes
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June 10th, 2020

I've been using Ship7. They are always on time and they have called if they had any problems delivering packages. Their rates are reasonable too. They are my go-to company for having anything delivered.

Thumbnail of user sena1
1 review
0 helpful votes
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June 26th, 2020

The shipment process was done on the scheduled time. Also, the staffs provided us proper assistance throughout the whole process of transportation. I would highly recommend this company to each and everyone I know.

Thumbnail of user sergiobentisun
1 review
0 helpful votes
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November 30th, 2023

I have tried other shippers and was disappointed and so kept trying others until I found the right one. And with Ship7 I won't be trying others because this company is EXCEPTIONAL!. Fast, great communication and very fair prices. Extremely satisfied!

Service
Value
Shipping
Thumbnail of user shipsevenp
ShipSeven P. – Ship7 Rep

Dear Sergio,
We're absolutely delighted to hear about your positive experience with Ship7! Ensuring our website is user-friendly and that our team provides efficient service is paramount to us. It's heartening to know you found value in our pricing and process. We truly appreciate your trust and kind words, and we're excited to assist you with your shipping needs again in the future. Thank you for choosing Ship7!

Thumbnail of user abaydb
1 review
1 helpful vote
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January 9th, 2019

I am an ex SkyBox consumer after the bankruptcy of Borderlinx. Worked with them for quite a long time. I have struggled with their calculation for shipping cost and their slow pickup to support users. I found about Ship7 when I simply wanted to leave my last review for SkyBox in Google search.

I'm from ME and I needed a freight forwarder company with present support and quick assistance. Their Live Chat is open even if you're not registered. You get UK and US addresses/suites upon registration at no cost. You get multiple carries options ranges from Budget friendly to 2 Day delivery at low cost! No not competitive because no one is able to compete here. Hek you can even extend the cargo storage. Their Agents are friendly and shall I say always on stance to support you during business days. 6 Stars. Period.

Thumbnail of user igoru7
3 reviews
10 helpful votes
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March 12th, 2021
Verified purchase

Stay away.
First, they request a shipping charge of $30 for an item that weighs 0.1 lbs, and mark its "billable shipping weight" as one whole pound. They also only offer DHL, FedEx and the likes, and don't offer cheaper and slower shipping options, like the ones offered by Fishifast or Shipto.

Second, they open and inspect your packages, which I find unreasonable.

You can see that other reviewers have also complained about high shipping charges - I should have known better and stayed away. Don't repeat my mistake.

Tip for consumers:
Stay away - high prices, unreasonable policies

Products used:
Mail forwarding service

Service
Value
Quality
Thumbnail of user shipsevenp
ShipSeven P. – Ship7 Rep

Dear Ygrec,

Sorry to hear your unfortunate experience with Ship7. So to sum up everything and to answer your questions you can see the points below:

1- We do not provide less than 1 lbs weight and each country has its own minimum charge. That is why you might get charged for $30 eventough it is just 0.1 lbs as you say. This is how most of the companies charge you too.

2- We have lots of different services for many different countries and regions. Just to give you some example we are working with SMSA Express, Aramex and our unique Postal Service solution is included in this list. FedEx, DHL, UPS are the major partners and working in Global scale mostly.

3- Opening and inspecting packages are mandatory for us by the laws and regulations. We have to know what we are shipping to any destination. We are giving this information to our carrier partners under safety rules, regulations and international laws. All other companies like us have to do the same. In addition to that we are providing FREE pictures to our customers unlike our competitors.

4- Talking about the high shipping charges is not so objective review. Since we can assure you we are under the average compared to the our competitors.

Please share your contact info with us so we can understand your exact issue and problem. So, we can bring a solution for it.

Thumbnail of user jays422
1 review
3 helpful votes
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March 27th, 2017

A friend of mine introduced me to Ship7, though my experience is limited to one shipment from USA to India, Im certainly pleased with the service that I have received. I have purchased dog food of high quality. I wish to recommend to my friends to experience the same, does ship7 has any customer referral bonus points?

Service
Shipping
Quality
Thumbnail of user kathc7
1 review
1 helpful vote
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July 27th, 2018

I have been looking for a service like this for a long time now. Its my first time using Dhip7 and i am not disappointed. They are a company worth keeping and go extra miles for their customers. I had a special request that they made possible so i can save money. Thank you so much Ship7 for your great customer service! Its hard to get that anywhere this time.

Thumbnail of user paulk963
1 review
0 helpful votes
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June 21st, 2020

I have family in the US that always ships me stuff for me and my kids we used to deal with shop and ship which takes over 10 days to shop our packages! Soo happy I found out about ship7 I usually get my packages withing 4 days max!

Thumbnail of user anonp63
1 review
0 helpful votes
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September 15th, 2022

The only problem of ship7 is the delay in time they take to process the orders. Once they receive the item they might update within 1 day with the weight and size. But the time after that it takes to process for shipment is really awkward. It might take around 3 or 4 days to get the ready for shipment status, after which only we can choose the carrier and pay.

Service
Value
Shipping
Quality
Thumbnail of user benh405
1 review
0 helpful votes
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October 2nd, 2020

We have been using shop7 for approx 7 years now and they have always offered a very professional service from start to finish. We have used them for both local and international deliveries as well as storage. I would definitely recommend them.

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Ship7 is the leading provider of shopping assistance and parcel forwarding services.
Sign up and get your free Ship7 address in USA and UK! Shop your favorite US and UK brands and we deliver to your door globally.
Best rates, unmatched service!

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Thumbnail of user shipsevenp
ShipSeven P.
Usually responds not within the first month

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