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Ship7 has a rating of 3.2 stars from 180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ship7 most frequently mention customer service, and long time. Ship7 ranks 14th among Mail Forwarding sites.
This company responds to reviews, but usually not within the first month
2,852 reviews
I'm a beautician by profession, I have an hobby of collecting beauty products all around the world. I tried from USA online stores this time around. My friend suggested to use ship7, today I have the product on hand, excellent service. Try ship7, you will never regret..
I thought that I would give this company a try instead of MyUS and my first impression is that they are shockingly bad and they rip you off! One issue is that there is no live chat options with customer service, so everything is via email and they are slow at getting back to you and it seems that English is not their first language thus the replies you get are not put together correctly. What they also don't mention on their website is that they no longer offer a consolidation/repack service by combining all your packages into one shipment. I was only alerted to this fact when I emailed them advising that there was no option to request a repack service when I was organising for my packages to be sent out. It would have been nice to have known in the first place that they no longer offer this service as I would have used another company that does offer this! I was stuck with using them as all my packages were with them and it would have been a hassle and cost me more for them to send my packages to someone else to ship out for me. They also state on their website "No hidden fees" which is an absolute lie. I chose the UPS Worldwide Expedited $72.37 option as this was the cheapest option to ship to Australia and when I go to pay for this, I get hit with a $9.03 remote area delivery surcharge on top of the shipping cost which is surprising as my location is listed as metropolitan and not remote. (I live only 10 minutes from the UPS depot). I further checked on the UPS website and my postcode of 3038 is not on the UPS list of remote locations and this was further confirmed with UPS via email, thus they have ripped me off of $9.03. I have never been charged a remote area delivery surcharge when I have used other companies to ship to me, so based on my experience with them, I will not be using them ever again. I now use ShippingXPS which is cheaper, better and has all the services that I require.
Ship7 is the one Company I would & have recommended to other all the customers that want to shop from the USA. I just send a link of the item that I want to purchase and they did all the work for me. Notified me as soon as the package came and visibility was for my items was really good. Service was flawless and customer service help me on every step of the process.
Ship7 was fast, cheap and easy to use. I use them for buying products in US and Europe and I never had a problem. I will continue to use them and can highly recommend them for their excellent service.
I am pleased that Ship7.com is now using UPS. I was shocked today. I received my parcel, and the delivery person rang my buzzer and brought my delivery up to my apartment! Thanks and highly recommended.
I had set up to use DHL to send my package from US to Aus, and randomly got a email from the Ship7 support team saying that because I was outside a major city they were going to screw me out of another $42 USD or $54.19 AUD to send it. Ship7 contacted me with these prices and gave me multiple options. They ended up changing it and not charging me the difference!
From receipt of the package getting to the warehouse to them sending it was only a day or 2.
Great business - great service and great customer service when I called them
I opted for the services of Ship7 for the shipment of a package. Due to some event, I wasn't able to accept the delivery and requested them to keep my shipment in their storage. After a few days, I got my delivery without any damage. Happy customer!
I have done business with Ship7 on two separate occasions, both times something has gone wrong. The first time my parcel was completely lost and i was only given a fraction of my refund back as well as being rudely accused of avoiding customs tax'. The second experience, my parcel was over a week late after paying almost $80 for FedEx priority from the US to UK, I understand that FedEx are only a vendor of Ship7, however the way in which Ship7 respond when requesting a refund for the late delivery (which FedEx offer out of goodwill), was extremely rude with sarcastic remarks and totally unprofessional and offensive language. All in all, i would NOT recommend Ship7, they treat their customers badly after something goes wrong, they charge high premiums and mislead people with their adverising. I will now be doing business with MyUS instead.
PS: Still waiting for the refund of my shipping charges after two weeks...
Antony
Suite # S7-*******
Very bad service, customer service take ages to answer, and when they do they won't solve your problem, shipments take very long time to be prepared from shipping, totally not recommended, since two days Ivm trying to contact them and no sultion to ship my shipments
Dear Farkad,
As we already informed you earlier, we are extremly sorry for the inconvenience caused. Due to surge in ship-outs that week, DHL could not pickup all packages on Friday. Normally, all shipment orders made on late hours are supposed to be shipped out the next business day.
But due to this inconvenience, we were able to ship out your package on following Monday.
This happens very rarely, but unfortunately from time to time we experience one day delays such as this one, especially on Mondays and Fridays where shipouts are the most. Since this delay is due to the carrier, we don't have much to do as a resolution.
We are sorry about the delay in response also; our live support department is closed during weekends. Live support customer service working hours are from Monday to Friday 09:00 am to 06:00 pm.
Please do not hesitate to contact us in case you have any further questions.
Timely delivery and safe packaging. Very happy with your excellent service at such low prices. I am looking forward to work with these team for my future shipping's.
I am very much pleased with their services. They delivered the products to me on time, and their shipping rates were also quite cheaper compared to others. Thank you, guys! Highly Recommended.
This company is a lifesaver! I am impressed with how efficiently and quickly they helped me get my packages picked up and delivered and at an extremely reasonable price. Highly recommend!
I always trust Ship7 for shipping everything that I buy from the USA. Their packaging is great and I haven't ever got any of my products damaged. Prompt delivery, excellent service.
One of the most accommodating shipping services I've ever used, they really went above and beyond to help us out. They are my go to service from now on.
Happy to deal with a well-organized company. I just called them once for confirming the address and they sent all my stuff, on the time. Easy and fast process.
Thank you so much Ship7 for making the shipment process so pleasant, painless and stress-free. I have saved a lot of money by using your shipment services. Happy customer!
Thank you so much for your help. I will tell all my family and friends about how nice my experience was everyone, please stay safe and healthy! Thanks again!
It has been a great experience to use the services of sending the purchases made outside my country, I hope they always keep this level of service, congratulations.
I've been using the Ship7 service for a long time now. Their Delivery is really faster than any other service provider. I recommend everyone to use this website. Continue doing the same work Ship7.
Thank you for your valuable service. My first two orders had arrived. Business is safe, easy and user friendly! Use their services with confidence. Highly recommend for a shop and ship service.
Yesterday I received my first shipment with Ship7.
Excellent experience, hassle free, delivery on time.
I will definitely recommend it to my friends and family.
Thank you ship7...
I have used several forwarding companies and the consolidation service at ship7 is by far the best. Easy to use web site and very competitively priced.
Great Service! Just like all the reviews mentioned. They're reliable and quick! I recommend to anyone who's looking for a trustworthy and reasonably priced courier service
The process was smooth from sign up to making my first purchase and receiving the package. There were many options for shipping, which was great. Thanks!
Very reliable and efficient! My package came earlier than anticipated and it was delivered in a quick time. I highly recommend this package forwarding service and will be using them again!
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Ship7 is the leading provider of shopping assistance and parcel forwarding services.
Sign up and get your free Ship7 address in USA and UK! Shop your favorite US and UK brands and we deliver to your door globally.
Best rates, unmatched service!
Hi Antony,
We are terribly sorry to hear the issues you had while using our services.
We use FedEx, DHL, USPS, UPS and Aramex on regular basis and each of these carriers receive significant number of packages from us every day. For Great Britain, we have all these carriers' services available. You can check these services and prices on https://ship7.com/prices
Shipping and customs clearance services are provided by the carriers; in your case, by FedEx. So, we rely on their terms and conditions when providing these services to you. We are sorry about the delay and other issues you experienced.
Ship7 terms and conditions are listed on https://ship7.com/legal/shipping-terms
When late delivery occurs; we immediately open a claim with the carrier (FedEx) and wait for the claim to be finalized. This may take up to 7-10 business days in most cases. As soon as carrier honors a claim; we then credit your account accordingly. Since carriers have their own terms and conditions, there is no guarantee that, they honor every claim that has been opened (i. E natural causes, unexpected flight delays etc). So we have to wait until their claims to finalize.
We are determined to make your experience better; please give another chance to us to fix this. We are sure we will make it up to you and you will never think of moving to that company in Florida again:-)
Best Regards,
Ship7 Team