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Ship7 has a rating of 3.2 stars from 180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ship7 most frequently mention customer service, and long time. Ship7 ranks 14th among Mail Forwarding sites.
This company responds to reviews, but usually not within the first month
2,852 reviews
I'm a beautician by profession, I have an hobby of collecting beauty products all around the world. I tried from USA online stores this time around. My friend suggested to use ship7, today I have the product on hand, excellent service. Try ship7, you will never regret..
I thought that I would give this company a try instead of MyUS and my first impression is that they are shockingly bad and they rip you off! One issue is that there is no live chat options with customer service, so everything is via email and they are slow at getting back to you and it seems that English is not their first language thus the replies you get are not put together correctly. What they also don't mention on their website is that they no longer offer a consolidation/repack service by combining all your packages into one shipment. I was only alerted to this fact when I emailed them advising that there was no option to request a repack service when I was organising for my packages to be sent out. It would have been nice to have known in the first place that they no longer offer this service as I would have used another company that does offer this! I was stuck with using them as all my packages were with them and it would have been a hassle and cost me more for them to send my packages to someone else to ship out for me. They also state on their website "No hidden fees" which is an absolute lie. I chose the UPS Worldwide Expedited $72.37 option as this was the cheapest option to ship to Australia and when I go to pay for this, I get hit with a $9.03 remote area delivery surcharge on top of the shipping cost which is surprising as my location is listed as metropolitan and not remote. (I live only 10 minutes from the UPS depot). I further checked on the UPS website and my postcode of 3038 is not on the UPS list of remote locations and this was further confirmed with UPS via email, thus they have ripped me off of $9.03. I have never been charged a remote area delivery surcharge when I have used other companies to ship to me, so based on my experience with them, I will not be using them ever again. I now use ShippingXPS which is cheaper, better and has all the services that I require.
O got my package in my mailboxes, and paid for HUGE shipping fees then now are waiting for shipping for me.
But RIGHT NOW as i write this, i could not log in to my account. And i tried making new account with dummy details, it succeeded in being registered and logged in.
I PAID FOR SHIPPING $350 WITH DHL, AND THEY BLOCKED MY ACCOUNT NOW?
It's just in Feb 12, i got contact with support ticket and now i could not login?
If this was not resolved as soon as possible, i'm gonna take further action regarding this. I will also wrote everywhere in social media, site reviews and wherever else. SHIP7.COM STOLE MY ITEM and MONEY!
Fast, friendly service. Competitive rates. They were able to accommodate a last-minute request to deliver a gift for me, which was very appreciated. Highly recommended!
UPDATED review upon 2nd purchase, since ship7 tax is the lowest one decided to try once more.
But,,,
So got my package in my mailboxes, and paid for HUGE shipping fees then now are waiting for shipping for me.
But RIGHT NOW as i write this, i could not log in to my account. And i tried making new account with dummy details, it succeeded in being registered and logged in.
I PAID FOR SHIPPING $350 WITH DHL, AND THEY BLOCKED MY ACCOUNT NOW?
It's just in Feb 12, i got contact with support ticket and now i could not login?
If this was not resolved as soon as possible, i'm gonna take further action regarding this. I will also wrote everywhere in social media, site reviews and wherever else. SHIP7.COM STOLE MY ITEM and MONEY!
Total Set-up
Terrible, terrible and again terrible service
I bought 4000$ worth of goods and 2 cell phones
And they all were lost and i cant locate the package anymore
I really don't advise anyone to deal with this site
Tip for consumers:
dont use this site
Products used:
cell phones
I used the service to receive a few items because the borders with my country were closed. Now they are open and I'm going to the US again, so I need to ship the items to myself so I can avoid heavy customs fees in my country.
To my surprise, the help center refused to do so, without any reasonable justification. They say they can't ship to the US, but they do so when returning items or in case of restricted items. So it makes NO SENSE that they refuse to ship domestically. Also, this "rule" wasn't clearly stated anywhere beforehand.
At this point, they are holding my items against my will, because I want to ship them all and pay what I owe them, but absolutely can't.
Suite # is *******
I NEED TO SHIP MY ITEMS TO THE US.
Thank you.
Thiago
Wow, had a wonderful experience with Ship 7 for the bulk shipment from USA to UAE, very economical and excellent service, we had a very stringent requirement in terms of packing, pricing, shipping and delivery date, Alwyn from Ship7 made sure that each and every requirement was met and delivery was done well before time, recommend everyone to use them for your shipment to UAE
True to their commitment.! The customer support will walk you through at every step. A fab team, that caters to your needs anytime. Thank you for the great service
Top service when it arises to shipping anywhere! They have Great staffs that are knowledgeable... had Great experience with excellent service, 100% satisfied.
This company recieved my property. They charged over $100 to ship less than 10lbs worth of product. They mislabeled the address. My property was lost. They have admitted the mistake in writing and promised to refund thre cost of shipping and my $100 worth of property. They have promised this in writing over the course of five months and 27 emails. I have filed multiple complaints. They refused to respond to the BBB. This company is not honest and they are at best incompetent. Please don't use this company
Hi Ann,
We are really sorry to hear about the inconvenience caused. Can you let us know your suite number so that we can look into the problem and resolve it as soon as possible.
Ship7 Team
First time have used you and would most definitely be using you again I was impressed to how quick my parcel was collected & delivered 5 star most definitely. Great job
I have been using Ship7 for many years. They have always delivered professional and excellent customer service and are hugely reliable. I would definitely recommend them!
I am a new customer with them, have been using Aramex service for more than two years. Last week after I saw their advertisement I wanted to give a try to Ship7. My first impression is; since its comperatively new, their social presence and search engine visibility is currently limited. But as all new businesses that would pick up in time. So some people may get nervous about their service since not much has been talked/discussed about them. Anyway; I bought relatively less valued items since it's a trial. I was lookin for a couple auto parts for myself and got them delivered to Ship7. Their processing speed is very good. Even faster than Aramex, they offer free storage for up to a month I believe. You can check their website for that information. As per shipping options they had an express 2-3 day and an economy service. I choose the fast one. And the items arrived via UPS within the promised period. So; my overall experience is pretty pleasant. I will keep using them and will post any problems here in the future.
Used them several times this year, and the service is excellent! Very easy shipping service and delivery. Looking forward to using them again for sure!
It was my first try for ship7. It was a great experience and their staffs are very possessive and very responsive and I will give them 5 stars. I would recommend this service to everyone.
I have used them several times now and they demonstrated that in times of need, they can go above and beyond the call of duty to make sure that I was happy. Well done!
A few days back we use Ship7 for shipping some products from the UK and they provided us quite speedy and secure service and also charge a very moderate price.
Hi Franziska,
Thank you for your valuable feedback. We would even be happier if you can let us know what we need to do in terms of improving our service quality and get the 5th star from you:)
Thanks again,
Ship7 Team
I tried ship7 for the first time and their service was good and most importantly my package was intact when delivered. I would recommend ship7 to anyone.
Free pictures of your packages are one of the best features of Ship7. Seeing the inside of the boxes is very important to be sure before shipping. Satisfied so far.
We have worked with this company for a very long time and these people continue to impress with their responsiveness, their helpful attitude, and their reliability. We are satisfied customers.
I just wanted to say thank you for the wonderful service you've provided! It's very much appreciated and will use your service in the future and recommend your service to my friends.
Fast. Friendly. Easy. Cheap. I use these guys all the time for work and they're the best! Very reliable and quick. I couldn't ask for anything else in a courier service.
The services and smooth deliveries provided by this company has exceeded my expectations. Your customer service was very helpful. I would recommend Ship7.
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Dear RIzaldy,
It seems like our customer service team already get in touch with you and the payment problem happened due to your banks blockage. You should contact to your bank about the payment because we did not receive any payment from your end since our provider already blocked your payment.
We shared the proof of the rejected payment with you via ticket and can assure you we did not get your payment in anyway.
Best,
Ship7 Team