- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Ship7 has a rating of 3.2 stars from 180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ship7 most frequently mention customer service, and long time. Ship7 ranks 14th among Mail Forwarding sites.
This company responds to reviews, but usually not within the first month
2,852 reviews
I'm a beautician by profession, I have an hobby of collecting beauty products all around the world. I tried from USA online stores this time around. My friend suggested to use ship7, today I have the product on hand, excellent service. Try ship7, you will never regret..
I thought that I would give this company a try instead of MyUS and my first impression is that they are shockingly bad and they rip you off! One issue is that there is no live chat options with customer service, so everything is via email and they are slow at getting back to you and it seems that English is not their first language thus the replies you get are not put together correctly. What they also don't mention on their website is that they no longer offer a consolidation/repack service by combining all your packages into one shipment. I was only alerted to this fact when I emailed them advising that there was no option to request a repack service when I was organising for my packages to be sent out. It would have been nice to have known in the first place that they no longer offer this service as I would have used another company that does offer this! I was stuck with using them as all my packages were with them and it would have been a hassle and cost me more for them to send my packages to someone else to ship out for me. They also state on their website "No hidden fees" which is an absolute lie. I chose the UPS Worldwide Expedited $72.37 option as this was the cheapest option to ship to Australia and when I go to pay for this, I get hit with a $9.03 remote area delivery surcharge on top of the shipping cost which is surprising as my location is listed as metropolitan and not remote. (I live only 10 minutes from the UPS depot). I further checked on the UPS website and my postcode of 3038 is not on the UPS list of remote locations and this was further confirmed with UPS via email, thus they have ripped me off of $9.03. I have never been charged a remote area delivery surcharge when I have used other companies to ship to me, so based on my experience with them, I will not be using them ever again. I now use ShippingXPS which is cheaper, better and has all the services that I require.
Shipping was initially too expensive but they managed to repack my items into a smaller box which reduced the shipping considerably.
To save on shipping, but it cost me more in the end.
Excellent. Great people to deal with. Very friendly and cooperative. No other company come close to their courtesy and honest service. Thumbs up.
This was an exceptionally positive experience. They're friendly, helpful and very organized. So glad I came across them and will use them again!
Great service I got my parcel as per given the time and all my calls or emails were promptly returned when I had questions. I would recommend it.
My experience with Ship7 has been horrible. After clearing payment on 19 April 2021 they shipped my package via DHL Express. However the package was returned to them on 20 April 2021 because their incompetent staff wrote wrong contents of the package on waybill i. E. Lithium ION Batteries (it was an ipad cover), knowing fully well that DHL doesn't ship lithium batteries. I told them countless times that the package has been returned to them, to which they always replied that we have not received the package and I should wait. Even after lapse of 3-4 days they told me that they haven't received any package and have raised query but no response has been received from DHL (putting blame on DHL). I requested them to call local DHL office for proof of delivery which will hardly take 5 minutes, but they didn't and instead told me to wait. Nevertheless, after hectic efforts on my part I was able to get Proof of Delivery from DHL and emailed it to them which proved that they have actually received the package on 20 April 2021. After that they told me that they have received the package at their old warehouse (address was written on proof of delivery which I emailed them) and would ship it immediately. The issue here was that they shipped my package from their old warehouse (Mayhill St Saddle Brook NJ), so it was returned at the same address, its common sense, but they didn't even bothered to check. It took a person sitting in another country to arrange proof of delivery for them to make them realize that they had actually received the package.
If they really wanted to help me they would have easily obtained proof of delivery from their local DHL office but they didn't, instead I arranged it for them. Once the payment is done and a customer faces any issue they are not bothered to resolve it. Even though they open all packages, still their staff is incompetent enough to write wrong contents of the package on waybill. It's because of companies like Ship7 that customers don't have trust on other such companies. At least I am not using Ship7 services in future. Advice to all people here is to read negative reviews, it will help you in avoiding the same mistake we have committed.
Products used:
Ipad Cover
My package delivered smoothly, and I paid less after they repacked my packages into one box. Excellent service
My order, shipping to annother provice, and they say, item still in werehouse, but 2days ago i ask for new tracking shipmen, and they say, fedex dont send tracking number to them
And also it take 7 days, so, its my bad experience, and i recommended use another platfrom
Fast shipping, not like this company, take 3 days shipping the product to buyer and make a mistake
FCK SHIP7
Products used:
Laptops
Responsive customer service, they fixed my problem easily and they gave me extra 5 USD shipping credit, which is very cool
I had some items shipped to Ship 7, to repack and forward to my country.
It was several items, sent from multiple sellers.
When I received the 2 boxes in my country, I noticed 2 items missing.
It was 4 wheel adapters, and 4 wheel spacers.
After sending them info on what was lost, and the value that was close to 500 usd, they sent me very general response, seems they did not read the details I provided. First they offer me 20 usd because this happened, then 30 usd, I refused due to the much higher value of the items.
After over 3 months of email, back and forth, and chats, with constant excuses from them, and not resulting in anything, I sent in again asking for a senior admin handle this.
I then got offered 100 usd, but this cover just 20% of the lost value.
"I assume, if they knew they were in the right, they had offered me nothing...
I then sent them again, for the third time, this to the senior person, pictures they had initially sent me, proving they had received more items than they sent me, I sent them receipts of value, and asked to either be reimbursed in full, or if they reorder the items and send them to me.
No answer.
I then went on a chat, asking for answers.
The person on the chat promised me he would personally look into it, and get me a feedback the following week.
" in their invoice to me, they even list as car parts, 14 items. I received 4, s by this, they proof they have made a mistake, but still not resolve the issue"
This is now 6 weeks ago.
Either someone working there stole this, and is covering it up, or they misplaced it, or sent it to a wrong person.
Either way, I paid for it, but did not get it, and they refuse to answer me, or offer me compensation.
Products used:
Their re shipping and repacking service
It was easy to deal with Ship7. No extra charges, no unnecessary formalities. Happy with their services, quite straightforward and uncomplicated.
Hi Martina,
Thank you for your valuable feedback. We would even be happier if you can let us know what we need to do in terms of improving our service quality and get the 5th star from you:)
Thanks again,
Ship7 Team
In a `lost`` package case was CS Sandra very kind&professional, the package was found and i received it. THANKS
I needed a more clear info/warning about storage time exceeded.
I 've had 2 packages with near arrival date.
Info/warning is a running standard text-especially the headline, so as customer, i 've thought of the older package and shipped this.
The next package got forgotten when it does'nt became a extra info/warning, what did not happened here. After that not happened, for a true constant customer which shipped usual in time should storage fee get waved in this case. After 60 days, when free storage time ends, Dashboard appears just a little bit different, not real urgent, if i remember right a green/gray fog-layer in the field. Anyway, easy to oversaw. A more clear color, like red, would be a attractuing alarm sign to ship urgently. I suggest the traffic light scheme, after 50 days yellow, after 60days red. It's a attracting optic with a clear message + worldwide standard easy to understand.
Usual came text messages-which is a good service. In practice, as customer i look into the dashboard-and its impression looks widely usual, not at 1st sighr matching to the text. I think it's a lost chance not tuning text & dashboardlook to a match with a united consistent more clear message.
Using traffic light scheme save harsh words that customers finally empty theire inboxes cause anyone intl knows the meaning already.
Kind Regards
Steffen
Overall good service, and rich choice of diverse carriers.
CS have helped - say big THANKS to SANDRA from Steffen/Germany.
4 packages of ODSSH************** was stolen, the anonymous ``customer service``, on our ticket Re :[# # ******* ##] # ODSSH************** not one update, should be delivered on 22.9. -its ABOUT not 1 update since 12th of sept: ``answered``the following on 7th of october: ``Kindly find the updated status from the carrier.``
Today - ship7 erased this whole shipment from shipment history!
That's the way you work?!
It looks like a big mistake
ODSSH************** not 1 update within 7 days while packages usually was delivered within 9 days
Payments works everytime - but no info about my package.
Steffen
Advertising
I like how they respond fast to the problems and come up with fast solutions to ship your products conveniently.
From successive 10 parcels, it was proven that Ship7 does it better.
Thank you Ship7
I am happy about the results.
Regards
Efraim
Ship7 has an issue between local USPS.
The provided US address from Ship7 in not legit.
Most of your parcel may not be delivered to Ship7 from USPS.
Items may bounce or returned to sender.
Great and fast service. Very reasonable price. Communication is quick. Excellent service. Highly recommended.
They are all quick to respond and get everything we ask them to accomplished. Satisfied with their shipping service. Would recommend them to others
Totally recommended! Nearly everything is free other than the shipping cost, which is not i am very used to it from other shipping companies.
Very reliable and quick response. I am very much pleased with their services. High responsibility with customers. Highly recommended
I am very pleased with customer services. The person I contacted was very kind, responded quickly and was always available to help me.
I've been using this service for quite some time. They provide excellent service and on-time delivery every time.
It's very much appreciated and will use your service in the future and recommend your service to my friends. Thank You Ship7!
This company is a joke.
I sent two packages from Amazon to Ship7, please take into consideration that I know I was born in South Africa and I've been living in South Africa my WHOLE LIFE thus when I created my profile on their website I obviously put in my residential address I obviously know this to the tee, who doesn't. My Amazon packages arrived at Ship7 2nd of June, and then I paid $23.46 for the shipping for the products to get to me, just to receive an email on the 5th of June stating my package was on hold because somehow I selected the United Arab Emirates as my country, are you kidding me?! I then couldn't change the country to my own. They then canceled the package and I had to "correct" the shipping address which I did, and guess what due to exchange rates, I paid an additional $5.24 for it to be "reshipped" to the correct "country". And on top of this, I was told by email - since their support is utter nonsense it would have been loaded and shipped 2 days ago, this is like a freaking scheme if you ask me. I wonder how long it will take and I wonder if I will ever receive my package. But, I head anyone NOT TO use this company and rather just stick to normal shipping because it not only costs me a lot more than just sticking to Amazon, but God knows if I will receive my package. As it's just pending shipping. I will be posting this on all social media.
Tip for consumers:
Don't use this company, it cost me almost double instead of going directly through Amazon, and I still don't have my package
Products used:
Cellphone Cover.
Dear Customer,
We received negative review. We’re apologies for the inconvenience caused.
We notice that your 1st order with Aramex was placed on June 03rd, unfortunately you have mentioned wrong country in the shipping address.
Shipping rates will get differ for each country, so we informed you to fix the country, after you fix it, there will be additional shipping charge of $ 5.24 to ship the package to actual destination (South Africa)
You have recently signed up with us and it’s your first order, It’s our responsibility to explain in detail about how the shipping and carrier works.
Aramex, we have weekly 1 service, cut off time to place the order on every Monday 4PM EST and we will hand over the packages to Aramex every Tuesday.
You have placed this order # 300140162 on June 06th, unfortunately we couldn't locate your package.
We already communicated via email and refunded the shipping and product cost to your PayPal account.
Once again sorry for the all the inconvenience caused.
We appreciate the chance to work with you to resolve the issue, our customer reviews are very important to us, and we hope that you will be willing to revise the review based on your further experiences. You can update your review by logging in to the Site Jabber website.
Your understanding is highly appreciated. We will remain available if you have any further questions or concerns.
Thanks & Regards,
Ship7 Support team
Ship7 provides very good services. Never have had any problem with them. They do exactly what they promise. I am very happy with their services.
Good experience with ship7. Everything was fast and their customer service is amazing, i had a good experience with ship 7
Excellent people to agreement with and also Very friendly and cooperative. I would recommend them to everyone
Thank you very much for all your help. You have been a super star! Your sensitivity throughout has been greatly appreciated. Very best wishes.
Gain trust and grow your business with customer reviews.
Ship7 is the leading provider of shopping assistance and parcel forwarding services.
Sign up and get your free Ship7 address in USA and UK! Shop your favorite US and UK brands and we deliver to your door globally.
Best rates, unmatched service!
Dear Thor,
Sorry for the delay in response.
We deeply regret the negative review you posted. We want to give more details to you about how FedEx Claim works.
We notice that shipment is not insured, and you have under declared value for your package and the value is $ 119 + Shipping Charges. Please note that this shipment was made based on the value you have declared. Consequently, the claim filed with the carrier was approved $ 20 as the maximum claim amount for this shipment based on the carrier’s terms & conditions.
We handed over all the items to the carrier, it looks pcs went missing post customs inspection check, this might happen while repacking the item (Customs Team) for the final delivery.
If the shipment is not insured and if you under declared the value, then you have decided to go with a maximum risk of shipping on your own.
We value our customers, and we treat our customers as priority and we don’t wish to lose them, you have recently signed up with us and this is your 2nd order.
As a goodwill gesture we have agreed to credit to the max of $ 100 to your ship7 account, but you’re not ready to accept it.
We strictly adhere to carriers' terms regarding claims, coverage, and shipment insurance. You can check https://www.ship7.com/legal/terms article #12
If you agree we can credit the agreed amount of $ 100 to your ship7 account, kindly confirm us to initiate the credit from our end.
We apologize for the inconvenience caused and sincerely appreciate your consideration in revising your review based on your overall experience. If you have any further questions or concerns, please feel free to reach out to us.
Regards,
Ship7.