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Shipito has a rating of 3.5 stars from 873 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shipito most frequently mention fast delivery, many years, and shipping costs. Shipito ranks 4th among Mail Forwarding sites.
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First time using a freight forwarder to ship a package from US to Australia. The website was relatively easy to use, I could track my package and make payment with no fuss as the website was user friendly. They were very quick to ship out my package after I made payment for shipping on the same day it arrived. Was a bit hesitant at first due to reviews I read online but in my experience, they have been excellent and am glad to go with them over the other competitors. Rates were also good as I expected double of what I had to pay in the end.
I've used many international shipping companies in my time and this has to be the worst I have dealt with. The website is terrible and confusing to use and the hidden costs are ridiculous they will force your parcel storage time to laps and keep your parcel
Review"
I ordered two packages be delivered to Japan. The first package was delivered with no issue, however upon receipt of the delivery notification from Fedex of the second package(not shipito mind you) a security review was issued against my account that took many days to resolve. After this bogus security review was finally ended (had to provide many sources of evidence that I in fact had ordered a computer monitor), the second package that I KNOW they have has never been logged as received. Mind you this is a $1,500 computer. It has now been 10 days and it is still in limbo status. This does not make me feel optimistic. If what you are shipping is important, look for other options. Also I paid for expedited shipping from Dell to Shipito and they negated it by holding on to it and ignoring me for over a week.
**UPDATE**
12 days after delivery they finally responded to my support ticket. You might think this is a joke but now they are requiring FULL PROOF that this package was delivered to them. Do you know what that means? They probably lost it.
I've been using Shipito for years with always excellent results. Tried another service years ago once for a shipment to Canada---cheap rate, but they were a disaster, so I went back to Shipto. Most recently I shipped a parcel to Athens, Greece using RRD Express Mail. RRD Express Mail is usually the best for shipping from the US to Greece: not the speediest, but reliable and you get a tracking number that works well. The big savings are in customs clearance charges in Greece---couriers charge a fortune, where the postal service courier is very reasonable. The present shipment went smoothly. The usual week or so delay in LA airport, then it made it to Greece in a few days. Delivered today, so a little more than 3 weeks from Oregon to Athens, Greece. Got charged 5.00 EUR for customs clearance plus the usual VAT. Couriers will charge 10 times that as a flat fee for "Clearance" or else you have to go to the airport and clear the package yourself.
Products used:
Reshipping service
Re-Packaging service is worse than expected. Shipitto asks for money to consolidate packages and each seperate service like "fragile sticker" on costs extra. Excra orders are not fulfilled but paid in advance. Package does not display any "Fragile" sticker on it. Packaging of obviousely fragile goods done as without brain! Fragile goods are placed plain on the ground of a box. On top of the goods were placed some bubble folia - not to protect goods but to cover. Absolutely not recommended!
Use this service provider for several years. No issues, operative communication, accurate fulfillment of my (sometimes) complicated custom requests related to consolidation of multiple packages.
Fantastic service, so transparent and smart! Fast delivery too! Will use this again for the stuff that can't be delivered from the web shop internationally.
I'm using this service for more than 5 years now and have only positive experience. Sometimes exterior pictures of the parcels ar not clear, but you can ask Shipito to retake it for free.
Always delivered fast, occasionally only they tend, to be inflexible --- but follow rules.
Never had any real big issues and even there normal service is fast
Have received 3 packages so far and everything has worked great. Its great that they provide this service otherwise we couldnt order from several places to europe
My parcel was delivered very quickly. Shipito's staff even re-packaged it, and included a nice hand-written note with a couple of treats from Austria.
Thank you!
They have been unable to verified my account whereas i was at 70% what is more than necessary based on their FAQ
So very bad experience with an item not delivered.
I lost my money
Shipped so many parcels without any hassles. I highly recommend this fantastic company. If you want peace of mind give Shipito a try, you won't regret it.
Tip for consumers:
Everything seems to be in its place.
Products used:
I normally buy gadgets and clothing items.
Ive been using shipito for almost 2 years now, best service for getting your US based shopping consolidated for shipping, you save loads with the services they provide.
Well done guys, keep it up.
A longtime customer. Convenient, profitable, reliable. Quickly solve all problems.
An interesting system of bonuses. Comparatively inexpensive. There is a warehouse in Europe.
All ok, no problem. In General, good. As always I would like more cheaper, than being "today". The only drawback is that forgot to fill a blank space in the box...
First class service, plenty of communication from all providers. Which included any problems which arose during shipping, customs and taxes (if applicable)
You open an account with Shipito and all seems OK. When I got my first package delivered to their warehouse they locked my account and demanded 'verification', including passport, drivers licence, credit cards, etc. I have had numerous emails over five months with Shipito 'support' trying to get my account unlocked. Every time I give them what they ask for they still don't unlock the account. It's effectively extortion as they have your property and won't forward it to you.
In 15 years of internet purchasing I have never experienced anything like this. My understanding is they do this so they can keep your items after the six month storage period expires, and then they auction off your property. No doubt more profitable than shipping. Given all the similar complaints all over the web I don't know how this company has not been closed down by authorities in the USA.
DO NOT GO NEAR THIS COMPANY. THEY ARE THIEVES. THEY ARE TOXIC. IF YOU USE THEM SAY GOODBYE TO YOU PURCHASE.
I used for more than 200 packages, I had a few things that didn't work as expected, but all these little issues was for the transport company side. Overall very satisfied
I don't know why so many people have submitted bad reviews. I used this service for the first time 2 weeks ago and they delivered the package to me in Australia no hassles and very quickly.
The first time I review shipito
First I'm customer from 2015 so for long I use their company each 2 months to 3
I use mostly Oregon warehouse they update me within few hours after the package delivered to the warehouse sometimes in the holidays high demand sometimes delay 24 hours only their customers service is wonderful once you create ticket they will do best to resolve it as soon as possible
Want only something to re add Fedex ground as shipping method to Algeria again will help us to save more fedex headquarter just 3 miles away from my home
Products used:
shoes t-shirt pants bottles apparel
I have had 34 successfully delievered shipments from this company and consolidations are always packed safe and securely with good rates and transit times. 5 stars, would highly recommend.
Thank you for your kind words.
I worked with them for 2 years. They are expensive, hard to speak with personal, many rules that will harder your life. Usually overweight yours packages. As for me will not use it in future.
Very chip and yet very reliable services! The best company out there that gives you a lot of shipping options to choose from.
I recommend it very much!
I've been using this service for past few years. Nothing has ever been lost or damaged and everything arrives promptly, unlike another service used by some bigger stores.
Gain trust and grow your business with customer reviews.
We ship packages to you, no matter where you are in the world. Use your Shipito mailbox, US address, to shop online from the US. Then have packages consolidated and forwarded to you.
Shipito was started in 2008 for international shoppers and businesses seeking to reach international shoppers.
Many products are less expensive or more authentic in the US. Unfortunately, a lot of stores do not offer shipping for international customers. We have solved that problem. Now you can shop in the US using your Shipito mailbox, US address, and have parcels shipped to you anywhere in the world.
We welcome your ideas, feedback, and constructive criticism. That said, please understand that we will not be able to address specific customer service issues here. We encourage you to discuss specific issues regarding individual orders with our customer support team.
Thank you