Shipito

Fast, secure and intuitive. I strongly recommend Shipto. Everything worked perfectly to me and the shipment arrived without customs charges.

Good service and parcel arrived quickly i had to pay extra 2$ for express mailout but it was a good experience this is my first parcel with shipito.

Avoid this company!
I found a poorly built web site, poor customer service, slow to respond to emails and issues, and a final point to note -- a post on their own web site forum that talks about how they wish customers that ask too many questions would go away. This post was from their own employee, on their own web site!

What they fail to realize is that if Shipito provided the service as stated people wouldn't be sending them emails and demanding answers.

One final item to note if you are even considering this company is that when I called after a week of trying to solve a problem with their web site and services, and I asked to speak to a supervisor, they told me she (Lindsay) does NOT take customer calls because "she's too busy doing other more important things". Really? Amazing!

Here's the quote from their employee named John from their ShipIto archived forum:
If the text below describes your actual behavior please pay close attention. We honestly wish that you switch from Shipito to some other competition. We would tell you that in your face, but we just don't know how, so we don't hurt your feelings. I am willing to offer you refunds even for non-refundable services. I will help you to make the switch! There are certain things we are really tired of. It is not usual for company to saying something like that to customers. I just hope it helps. There are people who really abuse the system and make our job difficult. We want to focus on good customers and give them our best. We don't want to spend majority of our time with extremely difficult customers."

It goes on from there and you can read the entire diatribe he wrote at:
http://www.shipito.com/forum/forum/22-what-should-customers-improve/813-customers-we-want-to-switch-to-competition

Very bad customer service. I spoke to support 3 times to resolve a simple issue with no resolve. Now my account is "inactive".

Working with shipito from 2011 - so today is 2017 year - looks like need to find another forwarder! Clue in relation!
My parcel came to shipito warehouse in Hawthorne, CA, ******* at 21st of december by tracking info 1Z601V*******816, but didnt enter in my acount (a lot of users know that in this case u need to open an issue, not later than 10 days after item came by tracking, in your account and u will get reply in couple of days MAX).
I've written few mails and opened issue at 27 of december and repeated in chat!- so, main complain is! Today is 6th of january and still no answer on my issue - besides i\ve written two more times to chat for push the process and written mails to *******@shipito.com and *******@shipito.com - support agents lied me at 31st of december that item will come in 2 days and that stuff will reply me about my problem - i have still no reply from shipito and a lot of empty promises, and item is not entered account for sure.
For now - the 1st problem is - i don't know what to do next - who to write, who to call - all adresses that in charge don't reply, so looks like company executives have been changed recently and who in charge now - they don't care about processes and just trying to get profit out a name that established for years.
So now it is getting down - and i know that customer complains about shipito in 2016 end increased widely!
Danilov Mihail, Irkutsk, Russia

My free service experience with shipito was amazing, much better than other companies with tax services

Great work lovely customer satisfaction, i loved my package fast and simple to receive beautiful work

After a problem with a package, they took some time to solve the problem. Now its all good. Thank you so much.

Kept up to date every step of the way from start to finish with photos to view. Super fast and efficient delivery.

Fast and reliable parcel-forwarding service. Useful website. Good customer support. I use their services for many years and I can recommend them.

My package will be delivered in 40 days, but to my surprise they arrived with only 15 days. I dont no if it was lucky but a i am very happy.

Very fast delivery and not too expensive. I´m very satified. Previous shipments have all arrived, no problems!

I used shipito 2 times, excellent quality of service, high professionalism.

Hamza from Algeria. May 2016.

Please keep up with this amazing service that you provide to the customer. Thank you once again to your team :)

The service of Shipito met my expectations. Recommended to purchase products in USA and forwarding packets to the destination country company.

Service was great and ship out from the US was quick and had constant updates.
There website is easy to use

Shipito has good customer service, they do exactly what you want them to do. I like their services. I'll recommend shipito.

Its the best forwarding service, clear... I am impressed with the customer service they solved my query within 1 working day.

Very good performance, fast and secure. Friendly staff. Good for shopping on the most popular US stores and shipped to Europe.

It's kind of my fault I didn't check the review carefully and fall for 5 stars review...

On the 10th of January I ordered my first package from a well known company in US and got it sent to shipito Hawthorne warehouse. I advise shipito my package is on the way and will be there in 3-5 business days. They respond to my email and asked for proof of purchase and identification. I submitted to them straight away with my passport, proof of purchase and a bill which have my name on it. After the package arrived at the warehouse, usps have sent me a notification said they delivered. I follow the website instruction and waited 24 hours for package to enter into the system and nothing seem to be appear. I contacted Nikki from support team and she advised me to wait 48 hours for package to show up in system. I waited another 48 hours and still nothing. I contacted the company again and speak to Jared he put in a request for missing parcel and get the warehouse to have a look. He asked me to contact them in 24 hours if I didn't receive any email. After 24 hours I reported to shipito I haven't receive any email. Another support agent advise me to put in a support ticket for parcel lost in warehouse. The next following day my ticket got respond from Joanne and announce my parcel is completely lost and can't be retrieved, she have sent my claim to claim department for reimbursement.

Today I speak to Jared again and he said reimbursement of $200 will go into my account and can be use for next shipping, if I want money my back then I have to give them my card detail and submit a form for refund, however Jared stated clear he don't know if it
Possible for me to get a refund it's all up to shipito claim department and they're very strict in handling refund.

This is my first time using Shipito.com and I don't expect it to happen. No parcel, lost $200 and have to wait and wait. I've also contacted PayPal and the seller, sadly they can't do anything because I asked for the parcel to delivered to shipito.

Suite number: #APH072

I usually buy things and send to Shipito. I never had a bad experience. They have a very good service.

Great company to deal with, very easy online process, tracking, and arrival in Australia promptly.
And freight rate very competitive.

Love dealing with the company, their service is the best I have experienced in a service industry, keep it up