Shipito

If they could just stop changing their website. It was functionaly perfect before the January 2017 update.

Great service and price, fast shipping, detailed information about shippments. I will use it again, thank you

I'm a shipto client since 2014 and it's the best company for package redirect service.

Trust me they won't disappoint you!

Hello,

I created an account and payed the $8.50 deposit, but I cannot to login to my account, support= sh$$@! Answer =0 SWINDLER! BE carreful!

After reading countless negative reviews about Shipito, we decided to put an end to this whole matter. A company can't promise everything possible and then draw fees from you and hold your package as a hostage. It is not even possible for packages to be lost in warehouses in so many cases. Amazon, eBay, UPS, FedEx, and others carry billions of packages and lose only a fraction of them. In the reviews, we counted hundreds of lost packages in a few minutes.

Shipito then only excuses itself with the relocation of the warehouse. But we are customers, and they take money from us. We are not interested in the fact that they cannot solve their own functioning.

It is also not possible for the company not to communicate with you or provide you with only vague, general answers, which are often false.

That's why we decided to act and contacted a law firm right in Torrance (this time, we weren't so stupid and read the reviews in advance before choosing a law firm).

Therefore, if you are interested and solve any problem with Shipito (mainly detention of packages without reactions and stolen shipments), please contact us by email: Filip. Pytela(at. Sight)seznam.cz and join us. We will try to help you as much as possible.

Please, people whose packages violate Shipito's internal regulations, United States law, or if you do not have your case thoroughly documented for do not answer to this affirmation. It would just complicate, slow down and make the whole thing much more expensive. Thank you very much for your understanding.

Don't worry. We can make it together. At the very least, we will help other people not fall into the same trap as we fell. The offer is valid until 01.05.2021

Excellent Service and Excellent Experience for each recommendation and will continue to use their services in the future :)

All went well until my 4th delivery, and then hell broke loose.

After receiving confirmation for my package consolidation I ordered mailout (SHIPITOFR*******) on 20.02.2017 from the HAWTHORNE warehouse.

Seven working days later I started inquiring as for why the package was not sent. I went on contacting their customer support four days in a row. And four days in a row Shipito support officers assured me that the package would be mailed out the same day. Also it worth noting that no supervisor was available to assist me.

On the fifth day I received an email from the warehouse supervisor telling me that the package was lost (?!). Shipito said they were working on locating the package. Fair enough, mistakes happen, I though I could wait a few days out of courtesy before starting to press them.

And then I went on waiting... for f**ing 25 days! With absolutely 0 feedback from any employee at Shipito. Bear in mind that I had invested USD 400 in the content of that package.

On the 28th day I replied back to the supervisor's email saying that leaving me hanging without any form of feedback was unacceptable and complained about their lack of quality in handling customers when things get a little bit complicated (a shipping company that can't even keep track of its packages...).

On the 30th day the supervisor answered back saying that the package was currently being inspected. They did not say if it was really lost in the first place, all I know now that it is being inspected. I gave them the green-light to go ahead, and if there was any article that I would not be able to ship abroad, the set it aside.

Two days later I got a generic response from a disgruntled employee stating that this process will take 10 additional workings days to be processed!

You can now understand why I would absolutely NEVER recommend SHIPITO to any serious or occasional customer willing to shop in the US. Any cent you will save on the first few shipments with them will be spent back the very first time they $#*! up your delivery.

STAY AWAY from them by all means.

PS: I got records of most of their emails / chats to back-up the above.

Had a DPD parcel (their preferred method, apparently) sent to me on November 1st. There were multiple issues even doing this. I had two parcels going to different addresses and they sent this one out to the wrong address so brought it back and resent the other one, which arrived fine. Then this one was sent out again and returned due to having liquid items in, which I asked them to removed them all. They apparently did, but I found out they only removed one.

Took weeks to even move, arrived at the Bonded warehouse on November 14th and hasn't moved as of writing this. I contacted them and on November 19th they said they would contact the carrier and get back to me. I heard nothing. Given the runaround, "you need to pay customs" even though I've received no notification of such, so how can I pay them, and told to give it more time, they will contact, rest assured it's not lost. Then "you need to contact the courier", I'd already done this, and it wasn't in their system, again more excuses to delay.

I hadn't purchase insurance, and that was on me, but Shipito made no effort themselves to contact the courier, continued to give me excuses until they basically said "You haven't got insurance so we're not going to help". I didn't know you had to buy insurance to even get them to help locate a missing parcel, as I wanted the items, not money. But honestly I doubt they'd have paid even if I did buy insurance. I was getting 10 different stories from about 3 different support members. They have no clue what they're doing, and you don't want to trust these charlatans with expensive packages.

I believe my parcel was destroyed by the carrier because it had liquid items in it, and Shipito didn't want to admit this so they didn't want to investigate and tell me that was the reason it's gone, because they know the fault lies with them. Basically everything is your fault because Shipito are perfect and never make mistakes. I've never seen a company be so quick to blame the customer at every turn.

What's the point in paying for fees and upgrades if they don't value customers?

Oh and they make fake reviews on Trust Pilot to boost their score. Don't be fooled by all these positive reviews, many of them are fake.

Shipito was a good service, but in the last 6 months, Shipito service is getting worst each day. I have a surprise on almost every shipment...
LAST ISSUE: In my last package, I was sending LiPo batteries to Brazil, because in Shipito website they show that can't send LITHIUM-ION batteries, not LiPo. I tried to solve the problem and they simply said that the info is not in the website but they are saying that don't send any battery to Brazil. If I knew the correct info before buy the batteries, I would never buy it, of course! So, I had to send to another address in USA to try to send from another shipment service.
ANOTHER ISSUE: some time ago, I choose to remove some Playmobil toys from the original box and consolidate in the new box only the product, without package, and I payed for that. For my surprise, it arrived in Brazil all in the original package. So, I payed more for shipment and for import duties, and Shipito says what? Nothing... thats your problem!
CONCLUSON: if they made a mistake with you, don't wait for at least an excuse! They are never wrong, and they probably will never give your money back...

I have been using SHIPITO services for many years. I really like the opportunities and that the company is always developing

BE CAREFULL WITH THIS COMPANY.
This is from them canceling a shipment:

We regret to inform you the mail out has been cancelled. Please send customer service The ECCN for each item. The ECCN is required before packages are shipped.

I apologize for the inconvenience, However ECCN helps us determine if we can export the item since we are only allowed to ship EAR99. We need to have these details so that we don't ship anything we shouldn't.--------

Companies like DHL, FEDEX or UPS y do not ask the ECCN code, it is not true the forwarder ask the codes.

But they say:
I am sorry that you feel this way, however this is what the carriers require. You are free to use whichever service you like, cannot promise you that these other companies will not ask for these ECCN codes or not. I only know that our carriers require them

If you buy a product with a code different than EAR99, do not use Shipito, they are going to refuse to send the packet to your country, and the only solution they give you is return to seller

Stucks.on your CA warehouse since the 29th of December...USPS is still a for the shipment...You are a joke! Beware of them!

Stay away from this company. If I could give them zero stars I would. They managed to send me the wrong package, and are now keeping my package hostage until I manage to either resend the package or reroute it. They have left it all up to me. I have had to do all the investigation possible to figure out what to do with this huge (!) package that I have wrongfully received. Incredibly frustrating. After investigating the matter, it turns out it cannot be returned through regular post (too big), and the Dhl central in my town is shut down (they wanted me to return it, pay the shipment, and then pay me back. I also find this quite disturbing; they don't trust me to return the package, but I should trust them to pay back the most likely huge cost of shipping after seeing how unhelpful and unaccommodating they are?!).

I contacted Dhl and they told me that all the company needed to do was to give the import no., and they could collect the package at my door and have it sent back or even rerouted. Then Shipito could pay for the shipping directly to Dhl once the package was returned to them. Shipito said they didn't want to do this - I had to pay the shipping postage of a package they wrongfully (!) sent to me. On top of it all, Dhl is now saying I owe them 68 USD due to importing tax (for this package that doesn't even belong to me!).

Please never use this company. When you contact customer service they only reply with standard, one-line answers. It is as if they don't even bother to read your e-mail. I had to provide the same info 4-5 times (!), because different people kept replying to my queries.

I still haven't got my package. I am seriously starting to wonder if I ever will. I regret using this service. I spent so much money on the content of this package, plus the International express shipping through Dhl. What a joke.

Shipito steal my money 20USD from the account, 2 packages missing.NO SUPPORT! I Reset my password no results.

I'm a new, very happy customer of Shipito.

I used comgateway for more than 1 year, shipped numerous packages thru them. But I find their charges a bit high, and they scrapped their rewards program (used to give a small rebate to reward CGW prime members and they took that away suddenly). I still use them (they're fine overall) but decided to try another shipping company. So I decided to try Shipito.

I chose FedEx Economy, tracking number **************. It says signed for by "Jusnia Maid" because my domestic helper answered the door and collected the package, I was out. Btw my suite number is J3098.

My shipment took 1 week to arrive ( from Nevada to Singapore), in perfect condition. It's slower than Comgateway, but that's cos I chose Economy delivery. Thanks to some bad reviews i saw, i only dared to ship 1 package first, so I didn't consolidate packages. As a result, it was too costly (per package) to choose any option other than Economy delivery. In the future, I will consolidate packages and choose a faster shipping method.

I've paid the $10 monthly fee and will see how it goes. I think it's worth it because they really only charge a $2.50 processing fee along with the amount that FedEx/DHL/USPS charges them for shipping. If you consolidate packages there's a $2 fee--but their 'consolidation' includes repacking into smaller boxes if u want to reduce shipping volume. Comgateway also charges for repacking, so no difference really. I think all the charges are very reasonable.

Overall, my experience with Shipito has been great. I honestly wonder if some of the reviews written online are fake. Those who honestly have bad experiences with shipping companies should share their views. But I feel there are some people who badmouth a company online because they work for a rival company, and those people should be disgusted with themselves. You know who u are.

Shipito take good care of my mail, low prices, no annual fees and good customer service over chat.

Entrega rápido

Produto perfeito estado

Bom atendimento

Eu amo a shipito mudou a minha vida

Obrigado shipito otimo trabalho

Fast delivery

Perfect product status

Good service

I love Shipito changed my life

Thank Shipito great job

TDLR: I dont recommend to use them and when NEVER send expensive items with them because they may be lost forever. Also dont use their preferred shipping partner DPD.

The service of shipito is okay when everything is going the normal way. But beware if anything goes wrong there is zero help. My package was shipped at 03/16/2017 and is now 10 weeks on the same place when I look into the tracking info. The estimated shipping date was the end of March but it is still somewhere or already stolen from shipito or their partner (Just check other 1 star reviews). I talked to the chat about my problem and they are friendly but are not able to help you in any ways.
I raised a ticket at the beginning of April that I have a problem with my package. After 1 weeks I got a message that the company has not received my custom payment. After some messages I then told them again and again that I already paid it and sent them the order id and screenshots where I paid this fees. After 2 weeks again a got another response from them. The content was that there partner GFSBIZ has not received my payment so it was literally the same that I got already 2 weeks ago. After that I sent them even the paypal clearance to approve the payment where I paid the packages. Until now (5 weeks) I have no response from them anymore. If you write a message via chat they just tell you that they ping there claim department and you just wait again weeks to receive nothing even not a single message. If you open another ticket they just close it and you wait another weeks. I also wrote some e-mails to their shipping partner (DPD / GFSGIZ) directly. But I got no single response from the 11 emails I send them. I even called them and they guy told me to write a e-mail and he will look into this asap. But yeah this was already 5 weeks ago and still havent heard anything from him. I dont know why I even believed him. SO BE CAREFULL WHEN USING THEM!

Fast shipping, various of selection, momental feedback from support servive. Exelent service with many addresses around the world

Mailed an item to a person i met online. Post office told me it was delivered to the address at Shipito
In Hawthorne, CA. Person claimed she never went to get it bu. Showed me a picture of the package sitting in some type of bin at the Shipito facility. I called Shipito and left a message. Was contacted by a person named Jorge Sandavol via email. He asked me to send him information regarding the package, which I did. He never responded back to me. I called the facility again months later. Eventually I received a call back. A woman contacted me, she had an accent, which sounded like she could have been a Latino. Not that that matters, just mentioning it. I told her what was going on she looked up the person I addressed the package to. She claims the person never picked up the package. The story becomes very foul when she claims that the company burns packages when they are not picked up. She also told me that there was along with the person's name I mailed the package to there was another name listed on the account or address. She refused to give me that name. This name was important to me because I believe that person is the one who is doing the catfishing of unexpecting males. I believe the woman from shipito is involved in the scamming ring because I find very hard to believe that the have policy is to burn packages that have not been picked up after a certain time. I think it would have been logical for the company to send it back to the post office and have them return the package to the sender. So now I am in the process of trying to investigate the scamming that I suspect is going on. If anyone else has experienced this also, let me know. I hope to one day contact the owner/founder of the company to let him know what is taking place in his business. Just do not know who is the owner--on line it says that the CEO/founder sold it to Tritium. I looked at their website and did not see Shipito in their company portfolio.

Package reached me (in Uruguay) in two weeks. That's a record time. Keep it up, guys!

Great service, very easy to use and yet to encounter any problems that cannot be remedied

I've just had a useless and a very frustrating experience with shipito. I live in Russia and have my 14 year old kid in Swiss boarding school. I was trying to buy a soccer shoes for my son and have them mailed to him to Swiss. I opened an account with shipito and I put in the account the address of my son. Initial payment was made by my credit card. They told me by an e-mail that my account was activated and I can use it. There was not a word in the e-mail that I did something wrong.
I bought the shoes and my package arrived to shipito. I've paid a postage fee for its delivery to Swiss. Nothing seemed to be wrong. Then in 5 days I noticed that my package is still in spipito warehouse. I sent them an inquiry and they answered that they didn't allowed a 3rd party payment because they are afraid of fraud. They also told me that to do something with my package I now need to send them copies of 2 of my different IDs, copies of my bills plus to fill out some forms. The problem is I am afraid of frauds as well. There are many ways dishonest person can make a fraud using your personal information such as IDs copies, bills. For example I know a story when a swindler got a big credit in a bank using stolen copies of IDs and some bribes. I am absolutely sure it is not safe to upload such info. So I refused.
The end of the story? Well, this is the last e-mail from spipito:
Hello Alexander,
We can refund you the amount on your payment method. You can have the package trashed for free. If you have any concerns please feel free to contact us.
Sincerely,
Marcial
www.Shipito.com
Eastbiz Corporation
*******@shipito.com
Phone: *******143