• Shipito

Shipito

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Overview

Shipito has a rating of 3.5 stars from 873 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shipito most frequently mention fast delivery, many years, and shipping costs. Shipito ranks 4th among Mail Forwarding sites.

  • Service
    163
  • Value
    163
  • Shipping
    161
  • Returns
    115
  • Quality
    153

This company does not typically respond to reviews

Positive reviews (last 12 months): 71.4%
Positive
5
Neutral
0
Negative
2
66
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How would you rate Shipito?
Top Positive Review

“Superb service”

Ignatius T.
3/23/24

First time using a freight forwarder to ship a package from US to Australia. The website was relatively easy to use, I could track my package and make payment with no fuss as the website was user friendly. They were very quick to ship out my package after I made payment for shipping on the same day it arrived. Was a bit hesitant at first due to reviews I read online but in my experience, they have been excellent and am glad to go with them over the other competitors. Rates were also good as I expected double of what I had to pay in the end.

Top Critical Review

“Worst shipping experience”

Charles R.
5/14/24

I've used many international shipping companies in my time and this has to be the worst I have dealt with. The website is terrible and confusing to use and the hidden costs are ridiculous they will force your parcel storage time to laps and keep your parcel

Reviews (873)

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Reviews that mention popular keywords

customer service (111) customer support (28) support ticket (21)
Thumbnail of user rahadiana
Australia
1 review
4 helpful votes
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June 17th, 2018

Lost my package in 2nd times.
When I've great deal with lower price my package was lost and they refunded as I've paid how about my offer and my effort with bidding in lower price?
They should reimbursed me with market price.
As id I've a deal and they took my deal & my effort.
Its unfair...

Thumbnail of user marekn3
April B. – Shipito Rep

Hello Rahadian,

We are sorry about the inconvenience you have experienced with us. What is your Shipito suite number so we can better assist you please?

Thank you,
Shareen

Thumbnail of user modlifek
France
1 review
0 helpful votes
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December 27th, 2019

Thank you to Shipito to able me to get stuff from USA.
Always feel cool and happy to delivery my USA stuff to Shipito and then forwarded to me as well.
Fast and safe, not too expensive with a good quality of service.

Thumbnail of user marekn3
April B. – Shipito Rep

Thank you for the review!

Thumbnail of user josea116
Brazil
1 review
0 helpful votes
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July 25th, 2017
Verified purchase

Best service and storage.
Detail with photos and situation of packs.
Delivery fast and with affordable prices.
Information fast and emails with all information about the prices and shippment.
Thanks a lot

Thumbnail of user andycapnzh
New Zealand
1 review
0 helpful votes
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July 28th, 2017
Verified purchase

An excellent company with good email communication & prompt shipping standards.
My shipped goods have been looked after, - always arriving in good condition.
I HAVE FOUND that when l first used this company, the initial customs declaration form proceedure was a bit tricky. I think this could be a bit more intuitive for not very savvy computor users like myself. But I now navigate there web site reasonably we'll.
Shipping costs of course a subject to many changing variants of the business.At times l have thoughtt that some shipped items we're costly but other times very reasonable
THIS SERVICE enables me to ship items to new Zealand that would otherwise be almost impossible

Thumbnail of user wendyl340
Canada
1 review
0 helpful votes
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September 17th, 2020

I am very happy with Shipito and would highly recommend them. I am from Canada and this was my first experience using them to buy things from the States and they exceeded my expectation.

Was told I would receive a package by September 26th and received it in a week on September 15th, very happy and will use them in the future.

Thanks again!

Thumbnail of user marekn3
April B. – Shipito Rep

Thank you for your kind words.

Thumbnail of user nkd5
Nigeria
1 review
0 helpful votes
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May 27th, 2021

Great consolidation of products as they arrived in great condition. Consistent discussion with DHL to ensure all issues are solved and package delivered timely.

Thumbnail of user antoa1
Indonesia
1 review
4 helpful votes
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March 29th, 2017

My acount has been inactive without nontificaton, cust service shippito just say "Fraudulent" with no information details, im offers to sending them prove but this $#*!ing site just said sorry,, sory,, sorry
I dont know anymore, $500 lost, be aware on this company

Thumbnail of user marekn3
April B. – Shipito Rep

Because we go to great lengths to protect our customers from fraud and strive to deliver packages promptly, we take your comment very seriously. Please message me with your customer # or order #, so that I can get to the bottom of this for you.

Thumbnail of user tonys359
Colorado
1 review
5 helpful votes
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November 6th, 2018

Incompetant staff, never answers your e-mails, send dammaged items then claim it wasnt them. No accountablility and they charge you extra fees not listed before you will gget your stuff - basically extortion. Don't bother this company is a joke.

Thumbnail of user pingl13
Australia
2 reviews
23 helpful votes
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December 23rd, 2020

I have a package with shipito where I paid over $400 in total for consolidation fee and shipping cost to Australia on the 3rd of December and tracking was provided. Today is the 24th and the package is still not trackable on USPS. Furthermore, customer service is not responding to messages and havent replied for a week. They also asked for my ID which I have uploaded, its been a week since and I have sent multiple messages to Shipito and there is no response. It is like they are not even trying and basically just completely disregard their customers. There is no sense of responsibility or doing the right thing or any empathy for their customers. I am not even sure how I can get any of my stuff back when a company can go so low.
Do not use shipito or you wont get your goods.

Thumbnail of user marekn3
April B. – Shipito Rep

We are sorry this happened, I would like to see how we can make it right for you. Will you email us customeroutreach@shipito.com with your suite numb er? I would be glad to try to see what we can do.

Thumbnail of user liviam6
Brazil
1 review
1 helpful vote
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July 26th, 2017
Verified purchase

I have always been very well treated and my packages are quickly dispatched. The only complaint I have is that often at the time to purchase a sending method, FedEx shows as available and actually this option does not post to my postal code. So I don't have the option to send multiple paclages at a time, as USPS does not offer this option.

Thumbnail of user ariow
Indonesia
1 review
0 helpful votes
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February 3rd, 2018

I have been using shipito services for several years and never been dissapointed. They are very reaponsive to my questions, request, and any other things. They offer many benefits to their services. Their price is also very reasonable. To summarize, shipito will always offer you excellent service!
Thanks Shipito

Thumbnail of user marekn3
April B. – Shipito Rep

Thank you for your feedback.

Thumbnail of user henkjanr
Denmark
1 review
0 helpful votes
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February 7th, 2021

Used Shipito as a shipping proxy to the Netherlands. Everything worked as expected. Package was received and photographed, and sent out fast enough. Will use again when needed.

Tip for consumers:
Follow their recommended customs declaration.

Products used:
Headphones

Service
Value
Shipping
Quality
Thumbnail of user mohandasg
Algeria
1 review
4 helpful votes
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June 14th, 2018

Terminated my account to get my phones
Hi im tired from shipito $#*! as a lot of us got scammed, harm from shipito lets make it public lets make them pay for it they cant just run away i invite any one to gran them to the court if you have a proof send it to me and lets make the m pay for it
Contact me with details: *******@gmail.com

Tip for consumers:
stay faway from this fraud if you already got scammed contact us

Service
Value
Shipping
Returns
Quality
Thumbnail of user marekn3
April B. – Shipito Rep

We only terminate accounts when fraud is confirmed. We do not have an account with you name. If you could email Kris@shipito.com with your suite number I will be happy to review your account.

Thumbnail of user vrnas
Canada
1 review
4 helpful votes
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August 28th, 2015

They will accept your payment via PayPal, but they - do not trust PayPal?! WTF? Doesn't Paypal have verified accounts i. E. accounts that went through a rigorous verification process and are tied to North American bank account? And doesn't every North American bank account open process require 2 pieces of photo ID as well and you have to come in person?

So by leveraging Paypal verified accounts tied to North American bank accounts this Shipito business would be a no-brainer. Yet, they require "verification". Something is fishy BIG TIME.

Thumbnail of user marekn3
April B. – Shipito Rep

Hello Vrna,
The verification is a way to help prevent fraud and also used for some of the mail forwarding documentation requirements.

Thumbnail of user danielm141
Brazil
1 review
10 helpful votes
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January 19th, 2015

This company has a very expensive shipping, and VERY VERY bad verification issues.
They require more IDs than I currently have to ship the package to me.
With that much data about me they can very well steal my identity.
I have no idea on what to do since I already paid a lot for the package AND the shipping, and now I cant receive them.
If anyone can help me, send me an email at my anonymous account *******@hmamail.com

Tip for consumers:
STAY AWAY!
There are other services that offer the same thing.
Stay away from this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marekn3
April B. – Shipito Rep

Hello Daniel,
The verification requirements have since been lowered and if you need further assistance please feel free to contact us at support@shipito.com. Thank you.

Thumbnail of user peerapatu
Thailand
1 review
6 helpful votes
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February 9th, 2017

Beware when you use their service. When package lost, they doesn't help you al all. They don't claim for you. They don't give you authorization to claim with courier either. All i ask is a paper of authorization so that i can claim with fedex myself.

Now i suspect they stole package themself. My package value is >6000$

I used shipito service more than 5 years since they start business. They used to by a good company. I don't know why but they turn out to be theif now

I suggest everyone don't ever use their sevice. Who used it now, please change company.

Thumbnail of user jorger318
Mexico
1 review
0 helpful votes
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September 7th, 2021

Hey no %50 dls Insurance on your $35 Dolar pacakage., consider it GONE! I spent more on their fees than the actual price tag of the product... they have proof of recieving but no proof of sending, and their excuse, well it must be your local delivery... total BS!

Thumbnail of user rostislavi
RU
1 review
4 helpful votes
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November 10th, 2017

Lost my package in Minden NV after receiving. They tried to find it 3 weeks with no response on my questions about that. Didnt find, refunded 100usd for iPhone7 plus that i bought for 505 $, due mistake in custom declaration, that wasnt used because this parcel was lost in their warehouse!. But they only used it to decrease refund. In the Minden works thief that steals our goods and this company doesnt do anything.

Thumbnail of user alexnoot
Canada
1 review
0 helpful votes
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December 13th, 2023

I've been using Shipito on and off for a few years, and have always had great experiences. The process is so straightforward, the site is easy to use, and the fees are low.

Service
Value
Shipping
Thumbnail of user umeshk5
India
1 review
1 helpful vote
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July 10th, 2017

When the product arrived they show the photos
And when i requested to consolidation they just holded it and never responded plz guys help me to fight against them and how to close the company i wish god plz make thier bussnis worst

Tip for consumers:
plz go to us.com that $#*!ing site may keep your product they are $#*!s

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexa2524
Austria
1 review
0 helpful votes
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January 29th, 2018

I ordered from two 3rd Parties through Amazon. Both parcels were delivered on the same day to the warehouse in Tualatin. I booked the consolidation of those 2 parcels, and i sent the custom declaration for the whole order. Shipito opened the first Amazon parcel took out 2 small envelopes and put them again into one box again! The second parcel from Amazon was completly ignored. Then they made the customs declaration for all 4 items for the only box with 2 items they created. After many mails and chats, i gave up and accepted to have double customs costs and double shipment costs. They didn't even hand out a coupon for $5 for the wrong consolidation.

Thumbnail of user marekn3
April B. – Shipito Rep

Hi Alex, can you please contact us via support tickets or email us at: support@shipito.com to better assist you please. We are happy to help but will need more information to locate your Shipito account. Thank you.

Thumbnail of user derekb434
Australia
1 review
0 helpful votes
  • Send Message
March 6th, 2022
Verified purchase

Shipito is possibly the worst company to choose for handling your package forwarding in USA. In my experience

They are liars, cheaters & stole my money.
AVOID AT ALL COSTS!
If you want online support that just claims 'we are looking into it' but nothing happens - then choose

Shipito.
If you want to give your modey to a company that lies, deceives & doesn't deliver - then choose Shipito.
Do your research & check the reviews - there are a LOT of unhappy victims of these scammers.

Tip for consumers:
avoid at all costs

Products used:
package forwarding

Service
Value
Shipping
Returns
Quality
Thumbnail of user adriand20
Kuwait
2 reviews
4 helpful votes
  • Send Message
June 1st, 2016

I have a love/ hate relationship with Shipito. In the past 6 months i've moved about 40 packages so i use them a fair bit.

Sometimes, the service is amazing. Packages are checked in immediately and mailed out immediately. At other times, the packages take over a day to action. When running a business, i need my packages out asap. I live in Kuwait and the weekends are Fri/ Sat and the WH is closed on the american weekend which is sat/ sun so that causes a lot of invonvenience. I would prefer a service that had at least reduced hours of working on the weekend rather than being shut. Some customer service agents don't care and aren't afraid to show it.

TLDR: when it works it works great but if you're time bound, i wouldn't recommend them.

Service
Value
Quality
Thumbnail of user miroslavp2
Australia
1 review
0 helpful votes
  • Send Message
July 28th, 2017
Verified purchase

The only remark i have is that the fee you charge from your warehouse to Australia is extreamly high and i will be very carefull to purchase items from US again. Firs i will consider the price of the delivery.

Thumbnail of user biebelb
Belgium
1 review
1 helpful vote
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March 19th, 2015

Was new to forward shipping, was a bit afraid due bad reviews,
Made account and had Some questions, opened livechat and they helped me outstanding, only SMALL hassle was the account verification, but again the livechat helped me (Livechat 24/7 open)
Would recommend this company to everyone!

4 stars rating not 5 cause there is always and everywhere room for improvement

Service
Value
Shipping
Quality

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From the business

We ship packages to you, no matter where you are in the world. Use your Shipito mailbox, US address, to shop online from the US. Then have packages consolidated and forwarded to you.

Business History

Shipito was started in 2008 for international shoppers and businesses seeking to reach international shoppers.

Many products are less expensive or more authentic in the US. Unfortunately, a lot of stores do not offer shipping for international customers. We have solved that problem. Now you can shop in the US using your Shipito mailbox, US address, and have parcels shipped to you anywhere in the world.

We welcome your ideas, feedback, and constructive criticism. That said, please understand that we will not be able to address specific customer service issues here. We encourage you to discuss specific issues regarding individual orders with our customer support team.

Company Representative

Thumbnail of user marekn3
April B.
Customer Outreach Coordinator
Typically does not respond to reviews

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