• Shipito

Shipito

Write a Review

Overview

Shipito has a rating of 3.5 stars from 873 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shipito most frequently mention fast delivery, many years, and shipping costs. Shipito ranks 4th among Mail Forwarding sites.

  • Service
    163
  • Value
    163
  • Shipping
    161
  • Returns
    115
  • Quality
    153

This company does not typically respond to reviews

Positive reviews (last 12 months): 71.4%
Positive
5
Neutral
0
Negative
2
66
See all photos
How would you rate Shipito?
Top Positive Review

“Superb service”

Ignatius T.
3/23/24

First time using a freight forwarder to ship a package from US to Australia. The website was relatively easy to use, I could track my package and make payment with no fuss as the website was user friendly. They were very quick to ship out my package after I made payment for shipping on the same day it arrived. Was a bit hesitant at first due to reviews I read online but in my experience, they have been excellent and am glad to go with them over the other competitors. Rates were also good as I expected double of what I had to pay in the end.

Top Critical Review

“Worst shipping experience”

Charles R.
5/14/24

I've used many international shipping companies in my time and this has to be the worst I have dealt with. The website is terrible and confusing to use and the hidden costs are ridiculous they will force your parcel storage time to laps and keep your parcel

Reviews (873)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (111) customer support (28) support ticket (21)
Thumbnail of user pricep18
France
1 review
0 helpful votes
  • Send Message
December 20th, 2023

J'ai travaillé avec Shipito entre 2019 et 2022. J'ai passé une dizaine de commandes via Shipito et fait appel à leurs services plus d'une vingtaine de fois.

Tout à toujours été clair, transparent. Leur interface web est facile à utiliser et leur service client orienté à 100% client. Il n'y a rien à redire, vous pouvez passer par Shipito les yeux fermer!

Je les remercie pour m'avoir accompagné dans mon projet commercial personnel. J'espère pouvoir les rencontrer physiquement à l'avenir et leur serrer la main.

Bonne continuation à eux, H.

Service
Value
Shipping
Returns
Quality
Thumbnail of user janc424
Slovenia
1 review
0 helpful votes
  • Send Message
August 1st, 2021

If you shop in USA and you need an USA address, because some shops do not ship overseas,
Or they actually ship, but their shipping rate is too high,
Then Shipito is your BEST choice in the USA.
As any normal and literate person can see, 100% of
So called complaints are scams, fake complaints of myusheeps, lousy sheepvile fantastic
Inhabitants etc.
The Thruth is simple as is, Shipito is hands down THE BEST forwarding shipping service for
Small business, die-hard shoppers or "occasional" shoppers. I'm using Shipito service for
Many years, and in all this years I've encoutered two let's call it issues, both were
Solved in the time of one or two emails. Fast, reliable services, and as already said,
Hand down best prieces.
But fake complaints are not all bad, because we can learn and understand, why the
Myusheeps, sheepville etc. service are much more expensive — they have to pay their
Liars, spammers etc.
When You shop, use Your Head, read carefully — Do not let anyone fool you.
Don't be fooled by myus, sheepvill's and others sheeps. Just don't.
Once again, if you are shopping in USA and need to ship overseas, Shipito is in fact
THE BEST forwarding service out there.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marekn3
April B. – Shipito Rep

Thank you for your kind words

Thumbnail of user lulub6
France
1 review
2 helpful votes
  • Send Message
February 23rd, 2017

At first I was really pleased with this website, living in the French Caribbean I cannot find all of my hair products or makeup over there. Ive ordered a couple of times from websites in the US and Shipito sent my packages just fine. Last week I made a new purchase, using exactly the same Visa Debit Card I used for my past transactions (and of course making sure I had enough on my bank account for the transaction) but I couldnt make a deposit since Shipito system keeps failing. I raise a ticket and contacted customer service who told me that their IT team was looking into it and that I needed to provide a copy of my ID since they have changed their payment method (in the meantime I purchased a couple of items on Amazon with the same debit card and the transaction went just fine). The very next day trying to log into my Shipito account I realized that my login was not working, I contacted Shipito customer support and they told me that I needed to contact their supervisor which I did by sending an email and got the following reply Please note that the ID that you have sent is a fake ID, and Shipito has a zero tolerance policy for such behavior and therefore we are not able to reopen the account. In order to get the package out of your account I will need you to have the merchant contact us to retrieve the package. Regards, Mariana G.
I am not a fraud and my ID has been delivered to me in hand by the French Authorities and I really cannot accept to be call a fraud.
Those people at Shipito are really arrogant and rude and decided based on I dont know which method that my ID was a fake one (so if I had a fake ID, how come I manage to get the ESTA document authorizing me to enter the US for the last couple of years? How come the Israeli custom let me enter Israel a couple of times in the past?
Shipito (a tiny winy little website) has such a great ID scamming tool that they should probably consider to sell it to other Big Players such as Amazon or even to Governments in order to reduce their so called fraud to ZERO!

Thumbnail of user menons
Australia
1 review
7 helpful votes
  • Send Message
July 3rd, 2013

Big time scammers. Never had a problem with my first test ship. Second shipment was bigger and more expensive. They put my account on hold after I use paypal to fund the account as my paypal account name differ slightly. Never had this issue with the first shipment. Anyway they lifted the hold after I explain why it is different. Happen again when I need to put in more money. Was assured by their staff that it is not an issue. They lifted my pending again. But when the time came to shipping the items, they flat out refused to send out the package. Gave them passport and drivers license copies and sign their forms to try to sort out this issue and call all them countless times but to no avail. Told them their staff had previously send me emails saying the name will not be an issue. Bloody hell, they lift the pending not once but twice. That's the reason I kept funding the account. If I had a whiff of trouble ahead, I would have redirected my shipment pronto. Phone call alone to sort out this issue with shipito cost me 30 bucks. At the end I had to get the seller to pick up the item. But that is not the worst. Worst thing is, they charge me 8.50 for each package that they hand back to the seller. Ridiculous. The fault did not even begin with me when it is their staff that had been giving out incorrent information from the start. They should have left the account on pending if it was such a big issue. I would have stop funding immediately and redirected my stuff somewhere else. But oh no, they waited till everything is at their warehouse and you are at their mercy. They apologies a lot but still would not bulge an inch. I do not expect much but at least an offer not to charge the 8.50. It's bad enough not to receive the product you paid for but to be charged the return fees is downright disgusting. So at the end of the day, 80+ bucks in my shipito account got sucked up by the return fees and the initial processing fee and repacking fee. So thinking of using shipito for your shipment, well u better think twice. I rather deal with a shipper with more integrity than this. So shipito - not only have you lost a customer but this customer is so unhappy about your utter contempt of him that he wrote a review about it and will try his best to spread it out everywhere.

Thumbnail of user liisag
Estonia
2 reviews
1 helpful vote
  • Send Message
July 22nd, 2016

Genial way to receive goods from shops that dont normally ship to your country!

Thumbnail of user atouia
Algeria
1 review
0 helpful votes
  • Send Message
March 7th, 2017

Nice website and nice service
Thank you.
I will stay with your services forever...

Thumbnail of user jasont83
Greece
1 review
0 helpful votes
  • Send Message
June 16th, 2016

I think that I can't find anything to ask for more.
You are perfect

Thumbnail of user leob58
Brazil
1 review
0 helpful votes
  • Send Message
March 7th, 2017

Fast shipping and great informations! Everything went well and received ok! Nice job guys!

Thumbnail of user desleyf
Australia
1 review
0 helpful votes
  • Send Message
July 29th, 2016

Great Service for those of us not privileged to live in the 'Golden Circle' of US postage delivery area.

Thumbnail of user petersonw
Botswana
1 review
0 helpful votes
  • Send Message
September 8th, 2016

Happy about the services the charges for every packet are not that much...!

Thumbnail of user bumblingb
Belgium
1 review
0 helpful votes
  • Send Message
August 2nd, 2016

First time use and this was the exact service I wanted and got.

Thumbnail of user andrewg85
Australia
1 review
0 helpful votes
  • Send Message
June 20th, 2016

Highly recommend to use for forwarding items to Australia, with reasonable charges

Thumbnail of user gabrielm166
Brazil
1 review
0 helpful votes
  • Send Message
February 4th, 2020
Verified purchase

Very practical and functional. For those who live outside the USA, it is very safe and fast.

Thumbnail of user marekn3
April B. – Shipito Rep

Thank you for the review!

Thumbnail of user kirills2
RU
2 reviews
1 helpful vote
  • Send Message
May 28th, 2016

Cheap and fast delivery. No problems and delays. I am very glad!

Thumbnail of user sarahd108
South Africa
2 reviews
3 helpful votes
  • Send Message
March 29th, 2016

Do not use them they steal items out of packages they are a bunch of thieves!

Thumbnail of user marekn3
April B. – Shipito Rep

Hello Sarah d.,

Apologies for any issue you have experienced. Could you please provide us with more details? Because we value your opinion, and we want to share it with our team to help improve our service.

Thank you,

Thumbnail of user thomasm182
Austria
1 review
0 helpful votes
  • Send Message
June 27th, 2016

I'm very satisfied thank you very much! Great what you guys are doing at Shipito!

Thumbnail of user tasom
Australia
1 review
0 helpful votes
  • Send Message
August 16th, 2016

Service at its best from the beginning to the end.

Thumbnail of user alexanderk34
RU
1 review
0 helpful votes
  • Send Message
July 2nd, 2016

Great all around, highly recommended, 5 stars all the way!

Thumbnail of user henrio2
France
1 review
0 helpful votes
  • Send Message
December 1st, 2019
Verified purchase

Very satisfied. Product received in France in 4 calendar days.

Thumbnail of user marekn3
April B. – Shipito Rep

Thank you!

Thumbnail of user eliezerq
Brazil
1 review
0 helpful votes
  • Send Message
September 14th, 2016

I enjoyed the services of the company! I recommend to all who want to import.

Thumbnail of user mrs349
GB
1 review
0 helpful votes
  • Send Message
January 2nd, 2020
Verified purchase

Everything worked as promised so far. Fine, fine, fine

Thumbnail of user marekn3
April B. – Shipito Rep

Thank you for the review!

Thumbnail of user nadezhdam
RU
1 review
0 helpful votes
  • Send Message
Thumbnail of user eusoono
Malaysia
1 review
3 helpful votes
  • Send Message
January 24th, 2014

Throw away my package after tnt failed to show me the custom clearance doc.

Thumbnail of user natalii
Brazil
1 review
0 helpful votes
  • Send Message
May 31st, 2016

It was fast and secure but I paid another tax in my country.

Thumbnail of user fabienm8
PF
1 review
1 helpful vote
  • Send Message
May 30th, 2016

Efficient and with very Nice customer assistance through chat.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We ship packages to you, no matter where you are in the world. Use your Shipito mailbox, US address, to shop online from the US. Then have packages consolidated and forwarded to you.

Business History

Shipito was started in 2008 for international shoppers and businesses seeking to reach international shoppers.

Many products are less expensive or more authentic in the US. Unfortunately, a lot of stores do not offer shipping for international customers. We have solved that problem. Now you can shop in the US using your Shipito mailbox, US address, and have parcels shipped to you anywhere in the world.

We welcome your ideas, feedback, and constructive criticism. That said, please understand that we will not be able to address specific customer service issues here. We encourage you to discuss specific issues regarding individual orders with our customer support team.

Company Representative

Thumbnail of user marekn3
April B.
Customer Outreach Coordinator
Typically does not respond to reviews

How do I know I can trust these reviews about Shipito?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Shipito?