Shiply

The concept of the site is excellent. In reality you have very poor business people running the actual deliveries. Shiply also are not straight forward in showing you how to resolve issues and once an issue arises it's very hard to even complain let alone resolve the problem. My items were not on time and also arrived damaged. The seller has sent me pictures of the wheels before they were sent. So I'm assured they were in decent condition. However no care was taken in transit hence my anger. Waited a long time for damaged goods to arrive. End result is... just bend over and take it if something has gone wrong as your willing to take a risk on internet sites you just googled to get a job done

Courier tore my new sofa, scratched the arms... and then damaged my property significantly by denting one wall, taking plaster off the wall and ceiling, scratching one door and breaking another door. Complete cowboys! Shipley will not cover you as they claim to be a matchmaking service only. Courier is only covered whilst in transit - so while items are inside the van. Courier was completely unprofessional, Shiply offer no resolution so I'm stuck paying for damage to my item and property. Avoid at all costs or this will cost you dearly!

It is cool to receive many quotes, however my first experience was negative with the guy not showing up to collect goods and not even bothering communicating properly ( to be fair he was new to the website and I gave him rust with no reviews). Shiply hasn't been much useful with this, but at least they recovered my deposit.
I then tried again and I got an excellent service by a Polish transporter with many positive reviews.
What the user should know is that negative or neutral reviews can't be left for a number of days (10?), so beware.

Their online platform for generating quotes is very buggy so I forwarded the specifics of my shipment directly to their email. Here is the response:

"Please try to book the delivery request either on a different web browser or a different device.
Should the issue persists, kindly send us a screenshot of the error you're encountering so we can assist you further".

How asinine a reply. Even though they have all of the information to input they rather go back and forth with emails and screenshots instead of simply taking care of this themselves. Tells you everything you need to know about the company...sad.

AWFUL

Great service from quote to collection to delivery... This is here where everything stops and we enter a downhill slope.

Chairs arrived damaged, driver won't even listen to the receiver, courier won't communicate with me, shiply.com refuse to take any responsibility. Shiply could't care less.
Courier has provided false contact details
Was advised by shiply to contact the police, though it's not a criminal matter. Furthermore the courier is in Eastern Europe. Courier claims to have £120.000 insurance er shipment. If you ask Shiply, they can't verify anything. I suspect shiply do not check any details whatsoever.

I can only advise NOT to use shiply.com

Edited as a response to shiply.com... I can assure you that you haven't vetted the drivers completely. (Or don't do it on a continued basis) Otherwise you would realise that the contact details of the driver are inaccurate. FACT

I was let down by TNT as they didn't turn up 2 days in a row! Have also experienced this with many of the larger "well known" couriers. Tried this for the first time and I can't rate it highly enough. Easy website to use. Quick response from couriers. Great communication from courier I chose. Arrived on time both at collection and delivery, gave lots of notice, nothing seemed to be a problem and it cost less than TNT we're charging me anyway! And the options for payment are great including cash on collection which gave us peace of mind. I will only use this service in future.