• Shiply

Shiply

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Overview

Shiply has a rating of 2.6 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shiply most frequently mention customer service, phone number, and credit card problems. Shiply ranks 15th among Shipping sites.

  • Service
    99
  • Value
    92
  • Shipping
    89
  • Returns
    69
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
123
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How would you rate Shiply?
Top Positive Review

“Great service from start to finish”

Sarah B.
7/31/19

What a fabulous service. My furniture was collected on time and delivered in immaculate condition. Slight mix up and delivery day had to change but communicated well. I will definitely be using this service again. Highly recommended.

Top Critical Review

“Had to give a star to give review they are scammers”

Lynn G.
9/24/24

I was selling items on Gumtree. A potential buyer contacted me and wanted to use Shiply. They explained how it worked. They paid Shiply. Shiply paid me and arranged with me collection of items to delver to my buyer. But link sent for me to be paid my money wanted all my Bank card details including security number. Link then supposedly went to my Bank logging on page wanted me to put all my logging on details! I did not do this. When I queried with them they said they needed to verify who I was but I had no way of verifying who they were. Have reported and will not be putting my phone number on Gumtree again

Reviews (1,018)

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delivery service (16)
Thumbnail of user oliviah86
GB
1 review
0 helpful votes
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November 3rd, 2019

Easy to do, get great value for money and an efficient reliable service. Had a sofa collected from an ebay seller and was really pleased with Sergei's service after choosing his quotation. He was able to collect the sofa I had purchased the next day, charged very reasonable amount, let the seller and myself know a rough time and then an hour before arriving, and delivered it perfectly and with a smile. Highly recommended

Thumbnail of user ianb234
GB
1 review
0 helpful votes
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May 30th, 2019

Managed to get my broken down vehicle back home from France via a Shiply transaction. It all went smoothly and the vehicle was delivered at the stated time by the haulier. Had to trust the Shiply reviews but the haulier was excellent and communicated well throughout. Think the Shiply fees are a bit high for their part of the delivery process but guess this is offset by cheaper delivery costs from the hauliers. Would use again.

Thumbnail of user tomr348
GB
1 review
0 helpful votes
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June 3rd, 2019

First time user of Shipley as I bought a carpet from a l
London supplier which needed to be delivered to Liverpool. Got some excellent quote which made the whole experience easy and the company delivered to my preferred date.

Would use them again if needed

Thumbnail of user davidl6036
South Carolina
1 review
2 helpful votes
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September 1st, 2023

So late in may I hired shiply to transport a piece of equipment from California to new York and after waiting for it to be picked up the driver decided not to load it. This was after I gave the request $440.00 deposit. With that I hired someone else which was $525.00 higher but they picked it up and delivered it without a deposit. Several times shiply kept telling me I will get a refund however I was having some issues giving them the required paperwork. After 3 months after I told them to just keep my money and leave me alone well once again they got in touch with me and with some help we got the required info they needed and once again we waited to find out once again we were jerked off.
I inquired what was the status of our refund and got a dear John letter informing me that I canceled the load, with no reference to the $440.00 deposit or the driver failing to load the equipment.
Once again I told them to stuff my money in their $#*!.
Never use these people!

Thumbnail of user markw814
GB
2 reviews
0 helpful votes
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September 16th, 2019

This was my first time using Shiply and I can only be honest by saying that it was a great experience. My chosen carrier could not have been more helpful and goods were collected and delivered on time with no damage. I appreciate that there are some negative reviews here but I can only review as I find - and, in my opinion, this is a good service.

Thumbnail of user juliaj71
GB
1 review
0 helpful votes
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June 12th, 2019

Takes the hassle out of finding a removal company. I had so many quotes for the job it was amazing. Easy to get the operation off the ground and feedback enabled you to make a better judgement. Would use them again when transporting anything from A to B. Thank you for the great service!

Thumbnail of user mazh1
GB
1 review
0 helpful votes
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November 12th, 2019

I had used them before but forgot about them and tried to use other well known sites, but the price was high and people were wasting my time. Was able to sift through quotes, read reviews and ask questions. Found an excellent removal company and had a seamless move, will use them again for household jobs and recommend them

Thumbnail of user yushiw
Canada
1 review
4 helpful votes
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February 27th, 2020

Shiply is a scam, do not use them. 1. They take a fee, not a deposit (unlike how it says on the Shiply receipt) 2. They connect to you with a shady transporter 3. If there are any problems with the transporter, Shiply does not contact them, they said they can't hold anything responsible. In general their service FAILS. The point of Shiply is to find a trusted transporter, which they obviously did not do, then what's the point of using them? When I had troubles locating my car since the transport company would not tell me the location of my car, Shiply did NOTHING. They hide behind emails (there is no phone number on their site) and all they can say is, they are not responsible for anything. So, if you want to give $100 to Shiply for them doing nothing, then go ahead, but better donating that $100 somewhere else.

Thumbnail of user markob19
Canada
1 review
2 helpful votes
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May 6th, 2019

I posted two requests for car shipping on shiply and received no responses even after two weeks. I then went on their "search shipments" tab on their website and noticed similar requests for shipping from alberta to the east coast (nova scotia) had been sitting for weeks, even months, with no offers. I believe shiply posts low rates to get your deposit and then walks away. It took them over two weeks to refund my money. Waste of time.

Thumbnail of user tariqm18
GB
1 review
5 helpful votes
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March 15th, 2021

I have advertised parcel with dimensions, weight, pick up address and delivery address, according to that I have received many quotations, each courier you contact you have to pay £7 to Shiply first, then each courier replies back "sorry we don't cover your area". My question is that if you don't cover my area then why send the written quotations? These kind of couriers only help Shiply to make money for nothing.

Tip for consumers:
I have advertised parcel with dimensions, weight, pick up address and delivery address, according to that I have received many quotations, each courier you contact you have to pay £7 to Shiply first, then each courier replies back “sorry we don’t cover your area”. My question is that if you don’t cover my area then why send the written quotations? These kind of couriers only help Shiply to make money for nothing.

Products used:
Shipping services

Service
Value
Shipping
Returns
Quality
Thumbnail of user lesleys48
GB
1 review
0 helpful votes
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September 29th, 2019

Will definitely use again. Posted a request and got so many quotes back so quickly. There are so many prices to compare so pick and choose which ever ones have better reviews of course. The shipper has great communication and also willing to negotiate in price, helpful on dates. Highly recommend Shiply and will definitely use again in future whenever needed.

Thumbnail of user lizs170
GB
1 review
0 helpful votes
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July 21st, 2019

Start to finish process was very easy.
Competent professional tradespeople who know what they are doin,
I am severly disabled and anxious about collecting a large item, Bruce the Goodfellas coordinator sorted everything. Great communication and very competitive price. Thank you

Thumbnail of user carleenr2
GB
1 review
0 helpful votes
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October 9th, 2019

Very efficient service and saves a load of time and hassle contacting separate couriers for quotes. Only annoying thing is that it wouldn't let me finish this review without writing at least 100 characters.

Thumbnail of user yvonnef57
GB
1 review
0 helpful votes
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November 12th, 2019

The person I was collecting the large mirror from told me to use this service because he had found it reliable and reasonable, so I did. It was one of the best services that I've ever signed up too. As soon as I was signed in there was a influx off emails with different quotes from lots of drivers, all I had to was email the one I wanted ( as simple as that).
Use Shiply you will be impressed.
Yvonne

Thumbnail of user sarahb931
GB
1 review
1 helpful vote
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January 1st, 2020

I was frustrated with Shiply as this was not the first time I had paid a deposit of £6, only to have my chosen courier pull out at the last minute due to problems with his van breaking down. I was then forced to carry on using another Shiply courier when I may have wished to choose another company. However, to be fair to them, Shiply transferred the deposit onto the courier I did end up using, so all was well in the end.

It is not an easy process when you need to contact a seller to arrange a collection date and time, and then ask the courier whether they can make that, followed by going back to the seller etc etc. Not always possible, and I have lost various courier quotes as a result.

Thumbnail of user richarda667
GB
2 reviews
1 helpful vote
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December 3rd, 2019

I'd never used the services of Shiply.com before so I was naturally a little nervous. Once I had accepted the quote from Andrewvan 894, it was easy, Andy kept me informed at every stage. Excellent service and very cost effective.
Regards
Richard Austin
The Sculpture Workshop

Thumbnail of user kend180
GB
3 reviews
0 helpful votes
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November 24th, 2019

Nice box to tick for EBay collections to show courier what they are collecting with link, but not appreciated it's difficult to get phone numbers and emails through EBay filters that you ned for their subsequent form. Good price though as half that of other local couriers! Had great couriers SundayDeliveries4u which always helps..

Thumbnail of user victoriag133
GB
1 review
0 helpful votes
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May 22nd, 2019

I contacted these guys to collect eBay goods that were too big to go in my car. They quoted promptly, communicated promptly and very polite. So easy to deal with. I knew where my goods where at every step of transit. The delivery men were polite and helpful when they arrived with my package. Would definitely recommend this company and use them again!

Thumbnail of user andredar
GB
1 review
0 helpful votes
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May 15th, 2019

Only been using this company for a few months and have found everything about it very efficient - had several large items moved which I couldn't have possibly done myself within the UK. Quotes came in very quickly and I was able to get the best price. Cant complain.

Thumbnail of user chrisp1759
GB
1 review
2 helpful votes
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March 30th, 2022

Avoid at all costs, my £2,000 Victorian cast iron fireplace was broken in to 3 pieces in their care. I am now having trouble in claiming my losses from them and I am having to take the matter legal. Shiply removed the opportunity for me to leave feedback for this courier and refuse to assist in recovering my losses.

Service
Value
Shipping
Returns
Quality
Thumbnail of user wayneb224
GB
1 review
0 helpful votes
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May 15th, 2019

Never heard of before but came across Shipley on an internet search looking to deliver a commercial mower. Had several quotes within 20mins, prompt feedback from third parties.
Went with an operator that offered to collect same day, that evening I received my mower, even a lesson on how to use it.
Would highly recommend.

Thumbnail of user brianm857
GB
1 review
0 helpful votes
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September 15th, 2019

Helped me find a very professional transporter.

Martyn and Tom exceeded my expectations I cant thank them enough. I hope more people give them buisness as there are great trust worthy and transport only your can from point to point for you.

Thumbnail of user nates153
Arizona
1 review
2 helpful votes
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November 15th, 2022

We found a driver thru Shiply... that was easy enough but the driver was entirely dishonest... after pickup demanded to increase the cost of delivery. Then delivery did not occur. Throughout I contacted Shiply and I received a couple of nice email replies that told me that the driver was violating the policies but that was it. They never offered to contact the driver or make my blown delivery right. I am now out $1,500 and have damaged goods.

Tip for consumers:
Try Uship instead!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user danih70
Florida
1 review
2 helpful votes
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March 29th, 2023

I accepted a quote from a mover. After accepting and paying a deposit, the mover asked for all of the remaining funds up front (before he moved anything). I tried canceling but the mover refused. Shiply stepped in by offering to relist my quote, but I already had a different mover. Now, they're ignoring my request for a refund. Don't risk working with this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewr449
GB
1 review
4 helpful votes
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September 18th, 2019

This is the actual quote when l had a problem with one of their franchisees,"Please note, we are not a transportation service provider, freight forwarder, broker or intermediary of any sort. The Site acts as a neutral venue through which Transport Providers
And Users can meet and enter into negotiations with a view to entering into Transactions. We are in no way involved in the actual Transaction. We have no, and assume no, control over the quality,
Safety, or legal aspects of the Jobs and/or Transactions that take place through the Site."

Essentially Shiply take no responsibility whatsoever about who, what, where, uses their site or whether the courier firms that use your site are reputable or not.

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