• Shiply

Shiply

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Overview

Shiply has a rating of 2.6 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shiply most frequently mention customer service, phone number, and credit card problems. Shiply ranks 17th among Shipping sites.

  • Service
    99
  • Value
    92
  • Shipping
    89
  • Returns
    69
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
123
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How would you rate Shiply?
Top Positive Review

“Great service from start to finish”

Sarah B.
7/31/19

What a fabulous service. My furniture was collected on time and delivered in immaculate condition. Slight mix up and delivery day had to change but communicated well. I will definitely be using this service again. Highly recommended.

Top Critical Review

“Had to give a star to give review they are scammers”

Lynn G.
9/24/24

I was selling items on Gumtree. A potential buyer contacted me and wanted to use Shiply. They explained how it worked. They paid Shiply. Shiply paid me and arranged with me collection of items to delver to my buyer. But link sent for me to be paid my money wanted all my Bank card details including security number. Link then supposedly went to my Bank logging on page wanted me to put all my logging on details! I did not do this. When I queried with them they said they needed to verify who I was but I had no way of verifying who they were. Have reported and will not be putting my phone number on Gumtree again

Reviews (1,018)

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delivery service (16)
Thumbnail of user kennethl218
GB
1 review
0 helpful votes
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December 16th, 2019

The service makes it easy to set up transportation. Yes, the way the system is set up means you tend to get a lot of communications and wading your way through can be time consuming. Once you know the way the system works you know what to look for and pick a service that best meets your needs. Both times we have used the service pick up and delivery has been as expected.

Thumbnail of user timg390
GB
1 review
1 helpful vote
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August 2nd, 2019

Don't go for the first, I mean wait for a number of companies to bid. Some will bid again and come back with a cheaper second bid. Check the pass month feedback and then make your final decision.
Remember this just a site for delivery companies to bid on your work, not the delivery company themselves.

Thumbnail of user ag160
GB
2 reviews
6 helpful votes
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November 28th, 2019

Awful, awful company. They don't vet their drivers at all. I've ended up with a delivery company who only deliver once per week, during a 3 hour window. They are now holding my sofa ransom because I'm not able to be in from 1pm-3pm on a Thursday. Shiply customer service won't intervene, were rude, unhelpful and totally useless. Worse than Gumtree. Total scam company!

Thumbnail of user martinb331
GB
1 review
2 helpful votes
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September 18th, 2019

So have used shiply quite a bit but this time had two rouges. 1st one, came in with the lowest quote but it turns out he dosent have any vans. He just hoovers up quotes and sends parcel force in who refuse to take the goods. So make sure you ask bidders if they are doing the job themselves, if the answer to that is no don't use them.

2nd one messed about for three weeks swore down the phone at both my collections. I cancelled him then he tried to get my stuff from the customer pretending to be the new courier. Fortunately my customer was on the ball so we called the police.

The lesson is be very careful out there as there are a lot of rouges and crooks

Thumbnail of user pollyj7
GB
1 review
0 helpful votes
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December 14th, 2019

I use Shiplyna lot and have had good experiences and bad experiences.
Cheapest isn't always best. Always check out feedback before parting with any money and NEVER pay up front! Always get collection and delivery dates too. Some people on here think its acceptable to quote and then make you wait weeks until something comes up that fits in with their schedule!

Also ensure that the courier you chose has genuine and valid insurance.

If possible pay by PayPal goods and services or with a credit card that way you may be covered innthe event of any loss or damage.

Products used:
Quotes for collection and delivery of items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user steveh827
Azerbaijan
2 reviews
0 helpful votes
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May 22nd, 2019

I was a tad dubious having an unknown driver pick up my new car and drive it 600 miles however my fear soon disappeared after receiving confirmation from the company each stage of the journey and how the car felt to drive. I think he enjoyed the journey in my new BMW X6 should I ever have to get this done again I'll use this company as they're professional about the service they provide

Thumbnail of user charlesp1969
New Jersey
1 review
0 helpful votes
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May 2nd, 2023

This company was supposed to pick up my car from FL and ship it to NH for the quoted price of $800.00.I was told the truck broke down and it would be an additional $1,000.00 to ship my car. Now I'm having trouble getting my deposit back.

Products used:
Car transportation

Service
Value
Shipping
Thumbnail of user katherineh905
Nevada
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

Used Shiply to find "shippers" to move our furniture from NV to MT. The cost $2500. The "shippers" pick up the furniture, for 3 bedrooms, coffee table, cabinet with the promised delivery within 3 weeks. Well 3 weeks are up, no furniture, and their phones are no longer in service. Contacted shiply, of course they hold No accountablity, they said the it's the hiring party's responsibility to investigate the integrity of the "shippers." Shiply sent us the contact information for the shippers and the name was B.b. How did they allow Bb to utilize their platform. So in a nutshell, Shiply is a platform where you pay "shippers" to walk in your home, pick up your furniture, and disappear. Easy for thieves to steal your stuff while you watch and get paid to do it! What a scam! I would not recommend this platform!

Service
Shipping
Thumbnail of user gwendolinej
GB
1 review
0 helpful votes
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October 5th, 2019

Highly recommend this company I am a disabled pensioner, and need a mobility scooter to get around. I used this company to move my scooter from Great Yarmouth to Windsor to be nearer my family, they were very efficient and can happily give them 5 out of 5 stars.

Thumbnail of user nigelb53
GB
1 review
0 helpful votes
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August 1st, 2019

Once again, Shiply saved the day! I wanted to buy a rare bicycle on Gumtree, but it was at the other end of the country... I bought it anyway, hoping I could get a good deal on Shiply... and I did! Very pleasant guy brought me my bike in only a couple of days, for a quarter of the cost of my fuel (not to mention two days of my time, and wear on my car) had I done the trip myself! Second time I have used Shiply recently, and it is brilliant!

Thumbnail of user sarad170
GB
1 review
0 helpful votes
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October 18th, 2019

What a fabulous service Shiply is! So simple to use and you get quotes sent within minutes.
Buy something on Ebay and get it delivered timeously at fabulous rates.
What more could you want.
Thanks a million Shiply :)

Thumbnail of user susanh794
GB
1 review
0 helpful votes
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October 16th, 2019

Using Shipley was effective, simple and straightforward. I received a good range of quotations from which to choose and once I had selected the most appropriate, arranging collection and delivery of my purchases was relatively straightforward.

Thumbnail of user laurencek15
GB
1 review
0 helpful votes
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September 19th, 2019

I needed to ship a cargo bike from the Netherlands to the UK. I could do this for a good price with Shiply.
It would be better if Shiply allowed you put in a comment / more details in addition to just the item description.

Thumbnail of user chloer36
GB
1 review
0 helpful votes
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December 5th, 2019

Used this site to get transport on an item I needed to get taken back and refunded on. Much cheaper quotes than I expected. Site is a little hard to work your way around but once you get used to it it's super easy

Thumbnail of user jamesw1144
GB
1 review
2 helpful votes
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June 24th, 2019

My issue was that I was getting emails from Shiply linked to ebay account that is now closed. I complained to Shipley to not send me these emails. You know how they solved it? They blocked me from logging in to my account on Shiply. So I could not log in and complain any more. That's how they solve their issue. Block their own customers form their website.

Thumbnail of user ianp99
GB
1 review
0 helpful votes
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May 28th, 2019

Bought a large item on Ebay, 100 miles away, how to collect it (wouldn't fit inside my car)? A friend suggested Shiply, gave it a try. Easy process to get quotes, compare and read reviews, choose a courier, make contact. Excellent service by the courier himself.

So all in all, great stuff, no hesitation in recommending Shiply and morgz27 who was efficient, professional, friendly, kept in touch and delivered on time.

Thumbnail of user kuldips2
GB
1 review
0 helpful votes
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September 13th, 2019

I love the ease of shiply. I really enjoy the fact that furntiure is now affordable and I do not have to waste countless hours of my life hunting for reliable couriers as I can use the customer reviews. I would recommend shiply, especially for first time users as their telephone help line is friendly and prompt. Furthermore they try their best to resolve any issues as I found out, the first time I used Shiply.

Thumbnail of user carlog17
GB
1 review
0 helpful votes
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October 26th, 2019

Thank you guys,
It was my 1st time using this service, once you get your head around it its very good... sameday delivery from poole to wallasey. I think you need patience, trust, and understanding for it to work.
Very happy a massive Thank you to both Patrick and Andy and anyone else involved x

Thumbnail of user dorneh
GB
1 review
0 helpful votes
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June 26th, 2019

So easy to use this site, quotes come in you choose who you want to use and then everything runs like clockwork.
Shiplys website is clear and precise, very user friendly.
Shipley keep you informed by email about messages from the Courier and your chosen Courier then keeps you informed of the smooth running of the job.
All I did was choose... and the company I chose did the rest... Brilliant.
Highly recommend Shipley.

Thumbnail of user ajs53
GB
1 review
0 helpful votes
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December 29th, 2019

In few minutes received loads of qoute from many delivery companies though i have chosen the cheapest one to be honest received excellent service. Polite and professional drivers and with excellent customer service. Definitely recommend to anyone.

Thumbnail of user gordonm112
GB
1 review
0 helpful votes
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October 9th, 2019

The good news is that through my first Shiply transaction I have found a super local Motorcycle Transportation Company.

The bad news is using the Shiply website. I kept trying to ask questions to the company quoting to establish if their mode of transport was suitable but every time there was a "pop-up" asking me to state my price, which HAD to be answered.
As I was getting desperate in the end I just accepted the company and quote which, fortunately, turned out OK.
When the Motorcycle was delivered I asked the driver if he got any of my questions and hadn't!

Considering Shiply are making a massive twenty seven percent commission they need to try harder.

Thumbnail of user katharines16
GB
1 review
0 helpful votes
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December 3rd, 2019

Good communication and updates, professional and courteous. Despite suffering van breakdown on way and arriving late both delivery men were polite and helpful with unloading and positioning the fridge

Thumbnail of user michaelp1547
GB
1 review
0 helpful votes
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November 26th, 2019

Phoned the day before to confirm details. Phoned again on the day and arrived when he said he would. Had a problem with the receiving garage but transporter was patient and helpful. Got the job done with minimal fuss. Thank you.

Thumbnail of user ling19
GB
1 review
0 helpful votes
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June 3rd, 2019

I see that others have had issues with Shiply and their customer service. I did not have to contact Shiply as the courier I used was really good and did the job very well, so I can only speak as I find based on the courier. The website is great for asking for and receiving quotes.

Thumbnail of user philipc178
GB
1 review
0 helpful votes
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July 31st, 2019

Its a simple process to pop in your collection post code and your delivery post code - then just wait for the companies to bid against each other for the best prices. Each company has been great to deal with and communication is easy online. I purchased a camera lens and photography equipment from Ebay and all was collected and delivered in great conditiontion by a friendly obliging company.

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