• Shiply

Shiply

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Overview

Shiply has a rating of 2.6 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shiply most frequently mention customer service, phone number, and credit card problems. Shiply ranks 17th among Shipping sites.

  • Service
    99
  • Value
    92
  • Shipping
    89
  • Returns
    69
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
123
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How would you rate Shiply?
Top Positive Review

“Great service from start to finish”

Sarah B.
7/31/19

What a fabulous service. My furniture was collected on time and delivered in immaculate condition. Slight mix up and delivery day had to change but communicated well. I will definitely be using this service again. Highly recommended.

Top Critical Review

“Had to give a star to give review they are scammers”

Lynn G.
9/24/24

I was selling items on Gumtree. A potential buyer contacted me and wanted to use Shiply. They explained how it worked. They paid Shiply. Shiply paid me and arranged with me collection of items to delver to my buyer. But link sent for me to be paid my money wanted all my Bank card details including security number. Link then supposedly went to my Bank logging on page wanted me to put all my logging on details! I did not do this. When I queried with them they said they needed to verify who I was but I had no way of verifying who they were. Have reported and will not be putting my phone number on Gumtree again

Reviews (1,018)

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delivery service (16)
Thumbnail of user mslmarief
California
1 review
0 helpful votes
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July 10th, 2023

We have been scammed by their company and drivers that they have provided. I am getting no return phone calls or emails. They are very shady. They scam people and are not legitimate at all. BEWARE - DO NOT USE THEM. So they take your money then dont show up, they post fake transporters and quotes then you never hear from them again. They scammed us out of $1000 yesterday. They have also scammed someone else I know which I just found out about. Stay clear from them unless you want to lose your money. Check complaint boards also, they have been holding peoples items hostage as well.

Service
Value
Shipping
Returns
Quality
Thumbnail of user grigorg3
GB
1 review
0 helpful votes
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October 3rd, 2019

Very impressed by the service provided. From start to finish everything was spot on. Communications was instant and the guys turn up exactly on time and delivered the item without any issue. Best service we have received so far, thank you!

Thumbnail of user paulk640
GB
1 review
0 helpful votes
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September 26th, 2019

Ive used shiply around 5 times now and every time ive got a 5 star service, the people they have on there site are true professionals through and through do not hesitate in using shiply you not be disappointed, thanks again.

Thumbnail of user sues392
GB
1 review
0 helpful votes
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September 13th, 2019

The company (Proovia Ltd) we chose from the bids was excellent. Punctual, helpful and reasonably priced.we sent a chair and other kitchen items from Cardiff to London and everything went really well. I would highly recommend both Shipley & Proovia Ltd

Thumbnail of user markl861
GB
1 review
0 helpful votes
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November 8th, 2019

Bought a sofa on e-bay. It was in Folkstone, and I am in Newcastle Upon Tyne. Worked out the cost of hiring a van and picking it up but luckily contacted Shipley and got 3 quotes within minutes, none were too far apart to cause concern. They communicated with vendor, picked it up in the afternoon of the next day (Friday) a call confirming they will arrive on Monday at 10:30 rather than the 11:00 they originally forecast. Brought it into the room I wanted, undamaged and protected, for a price that makes we worry they made no profit and was greatly less than the cost of collecting it myself!

Thumbnail of user sharonb614
GB
1 review
0 helpful votes
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November 16th, 2019

Put my request on. Accepted and then the transporter did a bunk. Shiply were fab - took what we had put a deposit back and held against our next quote. Relisted the request for new quotes. Got a cracker and deposit was deducted as promised. Their contact was excellent as was their customer service. I will definitely use again.

Thumbnail of user ruthf101
GB
1 review
0 helpful votes
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October 27th, 2019

Communication was excellent. They took extremely good care of the piano. They were very professional and friendly and helpful. Will recommend them to others and will use again if the need should arise.

Thumbnail of user grahameh2
GB
1 review
0 helpful votes
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October 18th, 2019

Shiply quite simply improves business. The task of buying an item from across the country has now gone from a stressful and stupidly expensive process to a simple and cost effective solution to my personal and business needs. Fabulous!

Thumbnail of user yolandam334
Canada
1 review
1 helpful vote
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March 9th, 2022

Folks, careful here! Shiply will do everything to not refund the deposit, they say it can be used as a credit, but if you don't want to work with them you will ultimately lose your money! Only pay the deposit if you are sure you will be using the trucking company. Otherwise do not believe in their MISLEADING propaganda!

Thumbnail of user oliverb70
GB
1 review
0 helpful votes
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October 5th, 2019

The 'quality' of the delivery itself is down to the courier you choose - obviously there will be some bad ones out there. However, I had a very positive experience - it was easy to set up, quotes came in very fast, and they reached a very good price. The platform is a great idea and I would happily use it again.

Thumbnail of user knightg
GB
1 review
0 helpful votes
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November 3rd, 2019

I got a quote on the job the car was collected with in a few hours stored overnight for me and delivered the next day this was over a 700 mile round trip. Super fast collection and delivery great all round service very happy

Thumbnail of user elliottn7
GB
1 review
0 helpful votes
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May 29th, 2019

The guys picked up my stuff in Motherwell and made good time to get to Edinburgh. Their communication was excellent, they called me when they were on their way and when 5 mins from the property. Thanks so much guys, couldnt be any happier with the job.

Thumbnail of user ellaf24
GB
1 review
0 helpful votes
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November 11th, 2019

I got lots of bids before making a decision. Shiply is a good service and was recommended by friends. I would also recommend it especially if you have no exact restrictions on dates. If you have to have your delivery on a certain date it can take a bit longer to find the right match but I got there in the end.

Thumbnail of user bradleya115
Illinois
1 review
4 helpful votes
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January 4th, 2023

Paid Shiply deposit of $80, and the driver $150. It was required to driver half up front. The driver went MIA and quit communication thorough SHIPLY. Shiply supposedly does the vetting of these drivers and then takes no responsibility if they no-show. Shiply won't even give me my money back that I paid them. They want me to use that money for another shipment. I will never use them again. Scam of a conmpany.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidb2360
GB
1 review
0 helpful votes
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July 14th, 2019

I was introduced to Shiply by a friend who had used the site on several occasions. It turned out to be an excellent introduction! Price good; communication with the transporter excellent and he was courteous and obliging.

Thumbnail of user isabelan4
GB
1 review
0 helpful votes
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November 12th, 2019

I would like to provide a BIG THANK YOU to the team of Viorel and Valentin, an amazing duo who took care to provide an exceptional moving experience for us with our 5-bedroom house. Viorel and Valentin were punctual and very quickly assessed the situation and provided us with a plan for the day. They set expectations, outlining low and high risks, along with a clear strategy on how to minimize those risks. They moved heavy furniture pieces smoothly and carried many boxes efficiently and made every effort to protect our goods.
We moved into a brand-new home, and there was not a scratch on any of the walls or wood floors. I could not be more impressed with this team. I have had a lot of experiences moving homes (5 prior moves) and have to give Viorel and Valentin 5 stars. They were exceptional, really exceeding my expectations. They cared about getting the job done well and performed flawlessly. They are an incredible team and I would highly recommend them!

Thumbnail of user ryanwkelly1
Missouri
1 review
1 helpful vote
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April 28th, 2023

I used their service to find a transport partner, who they verified and then that person stole my money, did not provide the service and now I have not been refunded. They are a fraud and a scam! Don't use them!

Tip for consumers:
They helped scam me and did nothing about it.

Products used:
Their shipping service, it never came through.

Service
Value
Shipping
Returns
Quality
Thumbnail of user benl198
GB
1 review
0 helpful votes
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November 15th, 2019

My first experience of shipping anything larger than a box of cornflakes, transporting a car seemed daunting until the quotes flew in (swiftly) from potential service providers.

I was able to communicate easily and securely with the quoters and selected my choice using the excellent reviews.

I would recommend this website!

Thumbnail of user christineh431
Ireland
1 review
0 helpful votes
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December 11th, 2019

From his reviews and the communications with the driver beforehand I was satisfied that he was trustworthy. He went the extra mile to collect the item and unexpectedly offered to deliver to my door. They took very good care of the item, I can't praise them highly enough. Very easy to use Shipley, a brilliant resource for getting stuff delivered from UK to Ireland.

Thumbnail of user waynen45
GB
1 review
0 helpful votes
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January 6th, 2020

Shipley is the perfect answer to your Ebay collection only purchases. Now I know about Shipley I'll have no worries bidding for those large collection only bargains.
Excellent experience from start to finish

Thumbnail of user angelaa318
GB
1 review
0 helpful votes
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October 3rd, 2019

I can only write about my own experience with Shiply. I have had several items of all shapes and sizes picked up and delivered in the past and even today I took receipt of another item. I find them to be very caring with the choice of companies they choose to put on their site. When I accepted a bid for a certain company to do my delivery, Shiply contacted me to inform me that it was a fairly new company to their site and if I had any problems at all to contact Shiply immediately so that they could sort out any problems. Needless to say there were none. Thank you Shiply I trust you with offering me the best.

Thumbnail of user shawnw332
Canada
1 review
2 helpful votes
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May 9th, 2021

I was trying to get a motorcycle shipped from Montreal. They connect me with a shipper, that when I search the web, there is a long list of horrible reports that there are scam artists and damaged equipment, were not on time, the equipment took much longer to receive ete. I cancelled my order and now out $85 because there does really appear to be any way to contact shiply. Their site help icon says Ooops something went wrong and their email does not work. I think this is a scam site that directs all may to the same company and provides other bogus quotes that may all go to same shipper as well.

Tip for consumers:
Stay away

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user rohanm31
GB
1 review
0 helpful votes
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June 8th, 2019

Shiply uses great guys who specialise in handling, collection and delivery.
Its highly customer focused, the guy's works for Shiply are no-nonsense, only doing the best depending purely on Customers like Us requirement.
I had a great experience in related to price/prompt booking/collection and delivery.
Thank you, I will use hiply again, highly recommended over hugely expensive sites like anyvan.com

Thumbnail of user as364
GB
1 review
0 helpful votes
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May 23rd, 2019

Shiply is a good site... the fees added to their quotes are too high... I have used a them some times but other times I had to end the listing without a booking as I found cheaper quotes by contacting transporters directly. For example the last job I booked through shiply was £316 out that £260 only for the transporter and £56 shiply fees!
Now £56 fee is very much over the odds! Which drives away many customers and transporters from using their platform... I'm in the motor trade and I know many transporters and customers who stopped using the platform due to their very high fees!
Sadly their management prefer to lose business over lowering their fees to reasonable amount.
Apart from the high fees it is a good site if you choose transporters with a good feedback.

Thumbnail of user lizg100
GB
1 review
0 helpful votes
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October 13th, 2019

Such a wonderful time saving service, cannot believe I was able to arrange a shipment over a distance of approx 200 miles so effortlessly and for it to fit in with my own schedule. This is the second time I've used the service and would (and do!) recommend it.

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