• Shiply

Shiply

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Overview

Shiply has a rating of 2.6 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shiply most frequently mention customer service, phone number, and credit card problems. Shiply ranks 17th among Shipping sites.

  • Service
    99
  • Value
    92
  • Shipping
    89
  • Returns
    69
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
123
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How would you rate Shiply?
Top Positive Review

“Great service from start to finish”

Sarah B.
7/31/19

What a fabulous service. My furniture was collected on time and delivered in immaculate condition. Slight mix up and delivery day had to change but communicated well. I will definitely be using this service again. Highly recommended.

Top Critical Review

“Had to give a star to give review they are scammers”

Lynn G.
9/24/24

I was selling items on Gumtree. A potential buyer contacted me and wanted to use Shiply. They explained how it worked. They paid Shiply. Shiply paid me and arranged with me collection of items to delver to my buyer. But link sent for me to be paid my money wanted all my Bank card details including security number. Link then supposedly went to my Bank logging on page wanted me to put all my logging on details! I did not do this. When I queried with them they said they needed to verify who I was but I had no way of verifying who they were. Have reported and will not be putting my phone number on Gumtree again

Reviews (1,018)

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delivery service (16)
Thumbnail of user kerrys104
GB
1 review
0 helpful votes
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July 10th, 2019

Using Shiply to find a courier was easier than I thought it would be. As a first time user I was a bit nervous, but needn't have been. I had 8 offers to choose from, and was able to correspond with all to ask more questions etc. I am very happy with the one I chose and my small wardrobe was delivered on time and in the condition it left the original owner. It was much cheaper and easier than driving all that way to collect it myself.

Thumbnail of user adelem16
GB
1 review
0 helpful votes
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September 5th, 2019

Absolutely amazing experience from start to finish. Helen kept me updated and was on schedule. Helen guides me through all the steps as I have never used this service before and Helen helped woth everything I needed to know. I will be keeping helens number for future as I recommend 100% for anyone - I can not thank you enough Helen - thank you very much your amazing and I really do appreciate it :) xx

Thumbnail of user jow90
GB
1 review
0 helpful votes
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August 8th, 2019

I have used Shipley on a number of occasions to arrange delivery of random Ebay items and have been amazed how you get so many quotes for couriers so quickly. The ability to input an Ebay Item number is great. I have had only good experiences with all couriers used through Shipley.

Thumbnail of user fionaw40
GB
1 review
0 helpful votes
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November 3rd, 2019

Very happy with the service I received. My car was collected at very short notice and arrived on a well equipped vehicle. It was offloaded by winch with great care by a very friendly and professional driver. I would use this company again and recommend to friends.

Thumbnail of user deanam68
Wisconsin
1 review
0 helpful votes
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August 18th, 2022

Very communicative with Shiply contact, Stephanie. A little annoyed that I had to pay about $150 extra to have my car 3 days later than agreed upon. What if I didn't have an extra $150 when they already had my car? Overall definitely would use Shiply again.

Tip for consumers:
Be sure they don't have your bike before they require you to pay more fo an extra three days to wait for it. Overall, though, very happy!

Products used:
Top Quality Transport shipped my Harley without issues.

Service
Value
Shipping
Quality
Thumbnail of user hilaryr12
Hilary R.
GB
1 review
0 helpful votes
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September 2nd, 2019

I bought a door from London and I live in Yorkshire, I started with a new firm (no reviews) thinking they would be keen but they were the opposite. I started the procedure again and some companies must have worked it out purely on mileage as the cost was 3 times what the door cost. I picked this company as they had good reviews and a realistic price. It was a straight forward transaction and apart from at the beginning not contacting the vendor immediately they have stuck to their word and delivered it on time. Thank you, if I ever use a courier again I would not hesitate to use them.

Thumbnail of user sj363
GB
1 review
0 helpful votes
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October 2nd, 2019

Arranged delivery of large sofa from England to Northern Ireland (because so many companies on mainland UK won't ship to the rest of the UK...!), but Mike at Stopcar was the very best. Picked up as arranged and arrived punctually. Would use again.

Thumbnail of user jeremyw282
GB
1 review
0 helpful votes
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October 26th, 2019

Needed to get bulky items delivered or we had to hire a van etc to collect.
Shipley managed to arrange it quickly and cheaper than us hiring a van with all the relevant costs involved (fuel, time etc). Arrived on time and tracked. Great.

Thumbnail of user luisar12
GB
1 review
0 helpful votes
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August 20th, 2019

Best site where you can find help for your tailor made needs. It was hard for me to find someone to deliver for me, a very hard to move object, due to its antique value and fragile. I posted the job and in a few days from posting, my job was done! I am completely satisfied!

Thumbnail of user dereks570
Michigan
1 review
0 helpful votes
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October 24th, 2022

Drivers are not always insured and Shiply does nothing to make sure the drivers are insured. Shiply won't help you recover anything not even your deposit. This is a front company for a large number of scammers. You will be robbed.

Tip for consumers:
Don’t use this site!!

Products used:
Shiply services are just no good.

Service
Value
Shipping
Returns
Quality
Thumbnail of user debbieb524
GB
1 review
0 helpful votes
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August 7th, 2019

Excellent professionals. And wonderful service. There was very good communication throughout this process and a very professional and honest approach from the two guys who turned, the, moment you meet them

Thumbnail of user debrar175
GB
1 review
0 helpful votes
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September 13th, 2019

Great courier was my first time, everything was brilliant from start to finish, the price was amazing compared to other sights, highly recommended. Max44 was a helpful man went the whole way and offered more. So pleased with the whole experience.

Thumbnail of user msa119
GB
1 review
0 helpful votes
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November 25th, 2019

First time that I have used a courier. Didn't know where to start? Shiply made it so easy. Will definitely use again. I have missed out on some great bargains because I didn't know how I was going to collect. Now no bargain will be missed. Thank you Shiply.

Thumbnail of user kentw
Maryland
7 reviews
21 helpful votes
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May 25th, 2023

They charged me a deposit of $22 up front before I even hired someone to pick up and deliver furniture. I never did hire someone as I decided to pick up the sofa myself and they refused to refund the $22 deposit and said I can use it for "future use". There is nothing in writing that says they will keep the deposit. I spent much time filing a complaint with my credit card company to get the $22 back. Most people don't want to spend the time to get it back and this is what Shiply is counting on. They must make a lot of money keeping the "deposit" for everyone that gives. Also they never answer their phones and they are located in the U.K., they have no offices in the U.S.

Service
Value
Quality
Thumbnail of user terrencer92
New York
1 review
0 helpful votes
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February 22nd, 2024

First Driver refused to on contracted price, 2nd driver didn't show, they provided a fake drivers license for the 3rd driver, then didn't provide a refund

Thumbnail of user claireb135
GB
1 review
0 helpful votes
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May 14th, 2019

This has been my first experience of using Shiply and it has been 'outstanding' - very well organised and responses were quick and delivery prompt and good value for money. I will definitely recommend them.

Thumbnail of user khursha
GB
1 review
0 helpful votes
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August 23rd, 2019

The driver was superb! We had an issue which was beyond our control nothing to do with the driver. But in all circumstances the service and patience shown was exceptional! I would recommend this company in all circumstances! Brilliant job done... Thank you.

Thumbnail of user grantw59
GB
1 review
0 helpful votes
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August 14th, 2019

I had a job needing careful delivery of fine art from Sussex to south Wales. The quotes came in quickly, virtually all at competitive prices. There was a good choice of suppliers and I was very happy with the quality of service in booking and completing the delivery.

Thumbnail of user joyr58
GB
1 review
0 helpful votes
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July 7th, 2019

As the delivery was from one end of the country to the other this long journey was handled superbly by Andy who kept me posted throughout the entire period, communicating clearly on collection and the long journey and delivery delay, that was unavoidable. Great price too. Thank you.

Thumbnail of user erinw126
GB
1 review
0 helpful votes
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May 21st, 2019

Absolutely no problems. I was kept up to date with traffic and my belongings arrived in the condition they were sent. Very reasonable when discussing the move prior to booking, and very helping bringing my belongings inside.

Thumbnail of user karle109
California
1 review
0 helpful votes
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February 21st, 2023

Took a deposit. Two in fact totaling 415.00 then refused to confirm pick-up date, send a contract. Said their phones were down but didn't reply to emails. Now I have to place a claim with pay-pal.
Do not send them any money unless through pay-pal and you have a firm contract.

Service
Value
Returns
Thumbnail of user gregoryh249
GB
1 review
0 helpful votes
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July 10th, 2019

Shipy is an excellent website to get quotes quickly and easily to move heavy large items from place to place. I used them recently to get quotes for moving flats and managed to find a company that was much cheaper than the well known moving companies, but still with great service.

Thumbnail of user ja223
GB
1 review
0 helpful votes
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July 5th, 2019

A reclining electric chair has been moved over 250 miles at a price that was competitive but the knowledge of the mover meant that it was a one person job rather than a two person job. Very honest, personable and reliable mover can't recommend more.

Thumbnail of user martinj104
GB
1 review
0 helpful votes
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June 22nd, 2019

I can't fault the Shiply service for finding a courier - the process is slick and easy to use and the courier rating & reviews were valuable in helping me to make my selection. Nor can i fault the courier that we went with - extremely professional every step of the way. What i'm NOT impressed with, however, is the fact that the "deposit" i paid Shiply is not a deposit at all - turns out the courier doesn't see a penny of it, so in fact it's a 'finder's fee' and in my case it amounted to some 39% of the courier's actual bid (he bid £150, Shiply added their finder's fee of £59, making the total for me to pay £209). I'd also observe that when i download my VAT Receipt, it shows only the deposit of £59 and makes no mention of the full amount (£209) - not particularly helpful for my records / accounts. If it weren't for all of this this i'd be giving Shiply a 5 star rating instead of just 3 stars and, unfortunately, it means i will most probably hesitate from using them again.

Thumbnail of user ianp109
GB
1 review
0 helpful votes
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November 3rd, 2019

Shiply is an excellent web site for finding couriers to move just about anything from anywhere to anywhere. Simple to use and great couriers. I have used them to collect things including a large American fridge freezer from auction houses and my wife has used them to collect eBay items. Great service.

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