• Shiply

Shiply

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Overview

Shiply has a rating of 2.6 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shiply most frequently mention customer service, phone number, and credit card problems. Shiply ranks 17th among Shipping sites.

  • Service
    99
  • Value
    92
  • Shipping
    89
  • Returns
    69
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
123
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How would you rate Shiply?
Top Positive Review

“Great service from start to finish”

Sarah B.
7/31/19

What a fabulous service. My furniture was collected on time and delivered in immaculate condition. Slight mix up and delivery day had to change but communicated well. I will definitely be using this service again. Highly recommended.

Top Critical Review

“Had to give a star to give review they are scammers”

Lynn G.
9/24/24

I was selling items on Gumtree. A potential buyer contacted me and wanted to use Shiply. They explained how it worked. They paid Shiply. Shiply paid me and arranged with me collection of items to delver to my buyer. But link sent for me to be paid my money wanted all my Bank card details including security number. Link then supposedly went to my Bank logging on page wanted me to put all my logging on details! I did not do this. When I queried with them they said they needed to verify who I was but I had no way of verifying who they were. Have reported and will not be putting my phone number on Gumtree again

Reviews (1,018)

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Reviews that mention popular keywords

delivery service (16)
Thumbnail of user shefkih
GB
1 review
1 helpful vote
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October 18th, 2019

Very good service, no problems at all, plenty of quotes, you look and then you choose, i was very pleased for picking the one that i did as it was exactly what i asked for and got the perfect collection and delivery service

Thumbnail of user saeedr1
GB
1 review
0 helpful votes
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August 24th, 2019

Excellent fast communication and service. Priced courier within 20 mins communicated within the hour and was told pick up day and delivery day the same night. Will highly recommend this service to everyone.

Thumbnail of user markg776
GB
1 review
0 helpful votes
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September 3rd, 2019

I had purchased an item from eBay (unknown to be collection only) I was told it was approximately 25kg and one parcel.
I chose Shiply (tgpeters courier). The parcel turned out to be over weight and 2 parcels. No extra cost! Hassle free collection and a well informed delivery date/time! Will use again A+++

Thumbnail of user paigek115
California
1 review
0 helpful votes
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February 4th, 2023

The worst shipping app ever. We are moving across the country and had multiple companies waste our time misquote and miscommunicate with each other. I have not received a refund from Shiply I had to pay a deposit for each quote instead of giving me my refund Shiply wants to give me a credit. I do not use this enough this app is terrible I do not want a credit I want my money back! I am so mad they have no phone number so your literally at their mercy. Anyone looking to use them please take my advice and don't unless you just have money to waste.

Tip for consumers:
Proceed with caution they are terrible

Products used:
None!

Thumbnail of user leeb336
GB
1 review
0 helpful votes
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July 16th, 2019

Shiply does all the work for you.
Insert the details and the quotes come in.

There is a platform for assistance if something goes wrong but the they double check all the companies for you so there is very little that can go wrong.

Thumbnail of user mra221
GB
1 review
0 helpful votes
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November 26th, 2019

Very impressed with how it all works, was easy to put quote up and get response back to the quote, very easy to navigate through the quotes and communicate with those providing the quotes, once happy was easy to select quote and pay the deposit. Would recommend and use Shipley again if needed.

Thumbnail of user coryo46
Canada
1 review
1 helpful vote
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September 6th, 2023

We paid shiply to send a 2016 ford escape from winnipeg to Montreal. The vehicle was subcontracted by shiply to a company called Fyre logistics. The vehicle was never shipped. It ended up in a shipping yard in Toronto with damage to the bumper and hood of the vehicle. The truly unbelievable part is that they had put over 3000 km on the vehicle! Shiply referred us to Fyre, who would only respond by email to tell us they went out of business and where the vehicle could be picked up. Shiply has refused all responsibility for the damage, wear on the vehicle, and refused to refund the cost of shipping that never occurred. Currently seeking a lawyer to recoup costs.

Thumbnail of user steveg784
GB
1 review
0 helpful votes
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January 24th, 2020

Actually the service works well and the courier I picked was brilliant, but was overwhelmed with quotes and comms a little confusing to start with, all worked out very well though, and I would recommend

Thumbnail of user scottp1419
Washington
1 review
0 helpful votes
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August 5th, 2022

I booked a shipment on this sight and they make you pay there fee up front before confirming the shipper is legit. I got scamed be a dishonist shipper that would not honor there quoit. Shiply will not refund there fee that was charged to me for this bogus shipment that never tock place. Stay away from these guys!

Tip for consumers:
That they rip people off.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user iank65
GB
1 review
0 helpful votes
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May 25th, 2019

The booking was good value and I was kept updated throughout. My bike was delivered as scheduled and the whole thing was completely hassle free. This was a great service and is thoroughly recommended.

Thumbnail of user nigelh52
GB
1 review
0 helpful votes
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November 6th, 2019

Plenty of offers of delivery to choose from ranging from £46 to £81 to transport a dishwasher from Milton Keynes to Tewkesbury. The lowest priced driver gave a professional service wrapping, strapping and handling the delivery well with an additional man to carry the heavy load. Great job well done.

Thumbnail of user kennedyc9
Canada
1 review
3 helpful votes
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July 18th, 2019

I booked a shipment to have my car shipped from Ontario to BC I paid the deposit had it all booked and left for work because I believed car was being shipped, no one contacted me like said in the confirmation I contacted myself to find out they weren't going to be shipping my car and waited until the day to tell me, and no one where stated that my car could possibly not be shipped which left me with my car in Ontario and me away. Would never book through them again. Also takes 10 banking days to receive the refund for deposit

Thumbnail of user nicolev100
GB
1 review
0 helpful votes
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December 16th, 2019

The process to invite quotes for a delivery was very easy and I had 2 quotes within 10 minutes. The driver/ company I choose was very courteous, replied very quickly to emails and kept me up to date with pick up and delivery times.

Thumbnail of user alisonv16
GB
1 review
0 helpful votes
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September 3rd, 2019

A great way to find delivery suppliers and competitive quotes locally, nationally and internationally. I have used Shiply several times to organise delivery of both furniture (and a boat) from within the UK and from Australia to the Scottish highlands - each time easy to book, easy to coordinate with polite, helpful and friendly companies providing the service.

Thumbnail of user jackien63
GB
1 review
0 helpful votes
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October 5th, 2019

A very good service from the courier Road Runner Kept me informed of the time of delivery and the date. The man was very polite and rang me as he arrived. I would recommend this courier and would use again as he did what he said he would do I am very pleased with the service and would use him again his charge was very reasonable compared to other quotes.

Thumbnail of user justiceb5
GB
1 review
0 helpful votes
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December 16th, 2019

Had loads of quote to compare but transport provider 'Simply_The_Best' was just as it says on the tin! Emailed to let me know time slots and called nearer the time to confirm. Price was very god too. Will defo recommend to everyone. Thanks.

Thumbnail of user markr2793
Canada
2 reviews
0 helpful votes
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August 4th, 2022

We arranged for a truck to be brought to NJ from LA. We thought Shiply vetted its drivers. It doesnt. We gave the driver that won the big. He pocketed the money - never to be seen again. What a rip off. We call the police but they dont care.

Tip for consumers:
Run. Dont use the service

Products used:
truck

Service
Value
Shipping
Returns
Quality
Thumbnail of user keithb392
GB
1 review
0 helpful votes
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December 10th, 2019

Wonderful well constructed site, found a great deal and everything went very well.
Got a variety of different quotes ranging from the ridiculous to the sublime, wisely i picked the sublime and managed to get a great deal with a wonderful company,

Thumbnail of user richardm967
Belgium
1 review
0 helpful votes
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September 23rd, 2019

Never used Shiply before and was a little nervous. The quoting system and access to historical comments was very useful. The shipper we selected was very professional, courteous and efficient. Very happy.

Thumbnail of user fernandos75
GB
1 review
1 helpful vote
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August 4th, 2019

After two fails from two transporters, I managed to move my car from France to London.
One transporter didn't have a winch, so couldn't put it into the truck, the other transporter got late, not in time to make a detour to pick up my car and get the channel train

Thumbnail of user ahmedm248
Austria
1 review
1 helpful vote
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June 18th, 2021

@shipleytrans Upon payment to receive the following car (https://t.co/fBrC618CxO), Shipley promised to complete transfer within 2-3 days. After 3 weeks no car has arrived nor wants Shipley to pay back. Shipley arranges cheat deals! The customer support was not helpful and would not resolve the issue. Who in Shipley is responsible? I have payed but have not received the car! I am asking for my money back!

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnc2156
California
1 review
0 helpful votes
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May 24th, 2019

Highly efficient Market place to bring customers and couriers together, in order to do business. The platform is easy to use, connections with prospective courier suppliers started to be received very quickly. Communications with bothe the site and the selected Courier was also seamless. Highly recommended.

Thumbnail of user danp416
GB
1 review
0 helpful votes
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October 7th, 2019

We have used Shiply now for the past few years, we have had very few if any problems with the transport providers.

Any problems we have had Shiply have dealt with swiftly.

I would recommend the service.

Thumbnail of user rebeccaf136
GB
1 review
0 helpful votes
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July 20th, 2019

Great guy, he was on time, he helped coordinate the collection with the other party and he was friendly. He helped manoeuvre the furniture with easy and professionalism. Would definitely recommend him.

Thumbnail of user nigelh77
GB
1 review
3 helpful votes
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February 3rd, 2021

Despite the couriers details showing a tick next to verified and a tick next to insurance along with details of the insurance Eg £100k Goods in Transit. Shipley DO NOT verify goods in transit insurance, they only check for vehicle insurance. Personally its not my problem if the courier doesn't insure his truck, it is my problem when my goods are damaged and they haven't got Goods in Transit insurance. The pages are laid out to give the impression that Shipley have checked out the providers when actually they do a bare minimum and rely on their own small print to turn their backs on their customers. I've used Shipley before and the service is good but isn't everything when things go right. The measure of a good company is hw they act when things go wrong and Shipley have been appalling!

Tip for consumers:
Shiply DO NOT verify goods in transit insurance despite their site being clearly designed to give the impression that they do!

Products used:
Car Transportation

Service
Value
Shipping
Returns
Quality

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