• Shiply

Shiply

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Overview

Shiply has a rating of 2.6 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shiply most frequently mention customer service, phone number, and credit card problems. Shiply ranks 17th among Shipping sites.

  • Service
    99
  • Value
    92
  • Shipping
    89
  • Returns
    69
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
123
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How would you rate Shiply?
Top Positive Review

“Great service from start to finish”

Sarah B.
7/31/19

What a fabulous service. My furniture was collected on time and delivered in immaculate condition. Slight mix up and delivery day had to change but communicated well. I will definitely be using this service again. Highly recommended.

Top Critical Review

“Had to give a star to give review they are scammers”

Lynn G.
9/24/24

I was selling items on Gumtree. A potential buyer contacted me and wanted to use Shiply. They explained how it worked. They paid Shiply. Shiply paid me and arranged with me collection of items to delver to my buyer. But link sent for me to be paid my money wanted all my Bank card details including security number. Link then supposedly went to my Bank logging on page wanted me to put all my logging on details! I did not do this. When I queried with them they said they needed to verify who I was but I had no way of verifying who they were. Have reported and will not be putting my phone number on Gumtree again

Reviews (1,018)

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delivery service (16)
Thumbnail of user willb146
GB
1 review
0 helpful votes
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December 3rd, 2019

First time using any courier service & this company has given a first class service. The items were picked up as arranged & delivered as arranged too, hasle free.
Will definitely be using them again, as & when. Many thanks to all concerned.

Thumbnail of user phillipn127
California
1 review
1 helpful vote
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January 28th, 2024

They will quote you a price that is way lower than the given. They will present you with prices over 40% higher than you were quoted. If you do not accept they will take your deposit

Thumbnail of user petere127
GB
1 review
0 helpful votes
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June 23rd, 2019

Get instant delivery quotes UK Countrywide - Patience + the quotes usually drop. Shiply is a delivery broker + deliveries are Sub Contracted out. Each person comes with feedback Larger companies may sub the delivery work out again.

Thumbnail of user billr273
Spain
1 review
0 helpful votes
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October 31st, 2019

Shipley were brilliant and the transport company the boat came as said and agreed their was no problems I would like to say if you need a boat transport then give shiply a email it worked out brilliant
Bill Ritchie

Thumbnail of user austinm130
GB
1 review
0 helpful votes
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December 4th, 2019

Honda silverwing 600cc delivery. 1st time used this service, 300 miles each way for £160. That would just cover deisel money surely?
Not sure how they do it but so happy with quality of service and communication
Perfect first time use
Will use again no question

Thumbnail of user paulh1655
Germany
1 review
2 helpful votes
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November 29th, 2020

I shipped a car from England to Germany. The transport company Transportpackages owned by a Mr Thomas Davies took a deposit of 250 gbp. A day before pickup got a message that the he had problems with his driver. After that no response to meesages emails or phone calls. He claims on the feedback on Shiply to. Have refunded me after my bad review.

As far as I can see this fraudster is still trading, and Shiply take no responsibility. The derails that they forwarded me were false. It appears they do little to no vetting.

In short there are some good transport companies on Shiply but when they connect you up with a fraudster they wash there hands.

Thumbnail of user caitlinh43
GB
1 review
0 helpful votes
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December 17th, 2019

Very easy process I always use this website for moving anything. I chose to use Simply the Best for moving a double bed and I couldn't fault them. Great communication, speedy and efficient delivery and great comms. I have used Shiply many times now and have never been disappointed.

Thumbnail of user joannem219
GB
1 review
0 helpful votes
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October 23rd, 2019

Wonderful to deal with in every way. Communicative, prompt and personable.
I wouldn't hesitate to recommend Graham to everyone and I would definitely employ his services again in future. Just great. Thank you.

Thumbnail of user kg145
GB
1 review
0 helpful votes
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July 5th, 2019

It provided me with an excellent person to transport my vintage car. However, as a private individual rather than a commercial operator it took me some time to get to grips with the online system.

KWG

Thumbnail of user floo1
GB
1 review
0 helpful votes
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September 10th, 2019

I was very nervous using a new removal service, Very happy. The driver was friendly, helpful & professional. It was a bit of a struggle, considering the space he had to maneuver, but we made it in the end. I will definitely consider using them again.

Thumbnail of user keithr155
GB
1 review
0 helpful votes
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May 17th, 2019

Brothers 80 couldn't be bothered to contact me within 9 days. I lost my item as a result. In my opinion if this happens the courier should be given negative feedback but if i then ask for my deposit back this cancels the request to deliver and doesn't allow you to give feedback as to why the request has been canceled. This needs changing so that if a courier lets people down and you have to refund their deposit feedback can be left as to why this has happened.

Thumbnail of user alexm1925
GB
1 review
2 helpful votes
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June 28th, 2022
Verified purchase

I used Shiply to find a courier to move a dining table which the courier then destroyed in transit.

When trying to raise this for compensation the courier company then stopped responding.

THE REASON FOR THE 1 STAR:

Shiply then did not check the company details they have on record, so when trying to raise this further the address and name, shiply has on file was incorrect, phone number disconnected plus even the name of the company was out of date. Making chasing for compensation impossible.

Not only is this illegal, but apparently is a common issue on Shiply. Customer services have been useless avoid at all costs!

Tip for consumers:
Before accepting a quote double check the listed address for the company as well as other contact details. Make sure they are who they say they are

Products used:
Courier, company

Service
Value
Shipping
Quality
Thumbnail of user duaneb78
GB
1 review
0 helpful votes
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November 7th, 2019

I first looked on the net and looked at reviews from present to past, I placed my item sizes in and got the quotes, after choosing I got intouch in 3 days ot was delivered excellent service from start to finish

Thumbnail of user jozaphined
GB
1 review
0 helpful votes
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May 14th, 2019

Very carful, competent and thoughtful delivery service at an excellent rate. I am very pleased that I chose this service through Shiply. It was totally stress free.
The delivery was punctual, great communication throughout making it totally stress free for me
Very happy with service.

Thumbnail of user daved220
GB
1 review
0 helpful votes
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July 5th, 2019

The Shipley service worked for me. I got a delivery arranged with someone who was professional and reliable. That said the process was time consuming because of the secrecy that surrounds it. Depsite Shipley insisting service users verify the providers themselves, they make it almost impossible to do this before a financial committment is made (to Shipley). There is no scope for a telephone converstaion, service providers appear to have faked or different business names for Shipley work and arrangments before the financial committment is made have to be made on the basis of email exchange, which can take hours (days) instead of minutes.
A potentially great service, spoiled only because of the Shipley protectionism surrounding their fee. That said, if you are happy to pay out money and chance it, or have a simple job then it can work well. The Shipley telephone support service is v. poor and basically tells you they are an on-line business.

Thumbnail of user glennw100
GB
2 reviews
1 helpful vote
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May 16th, 2019

I used Shipley to have my Audi delivered to my door, from Macclesfield to Hailsham, East Sussex. Reasonable price and excellent service provided by DanMorgan. Would definitely recommend and use them again.

Thumbnail of user daveb785
GB
1 review
0 helpful votes
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November 24th, 2019

Easy to use system and it is down to the individual which contractor you use. Couldn't beat the service. The contractor we chose was not the cheapest but we had constant communication and the product arrived in great condition.

Thumbnail of user adams901
GB
1 review
4 helpful votes
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July 2nd, 2020

When you post a quote on Shiply, they don't pass all the information on to the courier. I had a problem where I accepted a quote and then the courier couldn't accommodate the required transport date. It wasn't his fault - Shiply hadn't passed the information on

By this point I had already paid Shiply a "deposit" which isn't actually a deposit, it's their commission. They're trying to avoid refunding it instead fobbing me off with a credit

Anyway. Be careful. Lots of stories of couriers not collecting items and Shiply refusing to get involved. Shiply do NO vetting of couriers - many of whom are probably uninsured.

Thumbnail of user marioc71
GB
1 review
0 helpful votes
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July 16th, 2019

Depends on who is doing the job the 2 people that went 4o the pick up place would not use then again, but the 2 people that delivered would use then any time with no problems very careful and professional.

Thumbnail of user nemann1
Illinois
1 review
1 helpful vote
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November 19th, 2021

I am looking a for a trucking company in order to ship 2 boxes not a broker for FedEx!
After scheduling the shipment someone called me to advise that FedEx will pick up the boxes.
I contact Shipley for trucking shipment to my clients, i do not need a middlemann for FedEx!
I have my own FedEx! Account everything was delivered broken/lost.

Tip for consumers:
do not use .shiply.com

Products used:
my own

Thumbnail of user chrisd686
GB
1 review
0 helpful votes
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October 26th, 2019

Very quick and easy to use online. Within a couple of minutes I had quotes from two transporters. I accepted the quote I was sent and the company couldn't have been more helpful. Communication was brilliant and pick up and delivery went really smoothly. The delivery driver was brilliant and really helpful.

Thumbnail of user jol92
GB
1 review
0 helpful votes
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July 5th, 2019

I have found the Shiply process excellent. I used their services twice and was xtremely satisfied with the whole process. However, the third time I used one of their firms I was disappointed as there was a lack of communication and an inability to provide a time slot so I had to cancel delivery.
I think the firm was new and had taken on too much work.

Thumbnail of user esthero20
GB
1 review
0 helpful votes
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August 19th, 2019

My item was deluvered earlier than arranged which was great. Very competitive prices. My item which was a washing machine was handled with care. I would definitely recommend this company and would use them again.

Thumbnail of user phyllism127
GB
1 review
0 helpful votes
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December 16th, 2019

Was happy with delivery from the company I chose good communication would highly reccomend them would use them again I was surprised how they managed to communicate with the seller when I had a bit of difficulty doing so also the quick pick up and drop off

Thumbnail of user jezb2
GB
1 review
0 helpful votes
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June 21st, 2019

I was nervous about buying a large piece of furniture off Ebay when it was a few hours drive away but Shiply connected me to a hige number of drivers who were doing routes up and down the country and they all quoted for picking it up and delivering so I was able to pay a very reasonable rate for the transportation.

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