• Shiply

Shiply

Is this your business?
Write a Review

Overview

Shiply has a rating of 2.6 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shiply most frequently mention customer service, phone number, and credit card problems. Shiply ranks 17th among Shipping sites.

  • Service
    99
  • Value
    92
  • Shipping
    89
  • Returns
    69
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
123
See all photos
How would you rate Shiply?
Top Positive Review

“Great service from start to finish”

Sarah B.
7/31/19

What a fabulous service. My furniture was collected on time and delivered in immaculate condition. Slight mix up and delivery day had to change but communicated well. I will definitely be using this service again. Highly recommended.

Top Critical Review

“Had to give a star to give review they are scammers”

Lynn G.
9/24/24

I was selling items on Gumtree. A potential buyer contacted me and wanted to use Shiply. They explained how it worked. They paid Shiply. Shiply paid me and arranged with me collection of items to delver to my buyer. But link sent for me to be paid my money wanted all my Bank card details including security number. Link then supposedly went to my Bank logging on page wanted me to put all my logging on details! I did not do this. When I queried with them they said they needed to verify who I was but I had no way of verifying who they were. Have reported and will not be putting my phone number on Gumtree again

Reviews (1,018)

Rating

Timeframe

Other

Reviews that mention popular keywords

delivery service (16)
Thumbnail of user annf246
GB
1 review
0 helpful votes
  • Send Message
December 3rd, 2019

My first time using this site. Good communication, understood and was able to deliver on day selected. Cannot fault this delivery and highly recommend.

Thumbnail of user markt1922
Florida
1 review
1 helpful vote
  • Send Message
October 19th, 2022

Reserved pick up 3 months + ago. Never picked up the car, will not refund deposit. I will never use them again and I strongly recommend that you don't either.

Thumbnail of user samg198
GB
1 review
0 helpful votes
  • Send Message
September 5th, 2019

Hard to contact them by phone but email is quick and they resolve problems quickly, sum quotes do come in high at first but get sensable after a few days

Thumbnail of user alans370
GB
1 review
0 helpful votes
  • Send Message
August 25th, 2019

I would always recomend Shiply because they come up with great companies that deliver far cheaper than I hoped which means I can buy parts for my camper anywhere in england and know I will be able to get them delivered at a reasonable price.
VERY HAPPY
Alan

Thumbnail of user davids2078
GB
4 reviews
1 helpful vote
  • Send Message
July 18th, 2019

Get sensible quotes for buying those things that your missus said you shouldn't buy from eBay;-)

I have had a fair few things sorted and it has always been reliable.

Thanks for the initiative.

Thumbnail of user tracys388
GB
1 review
0 helpful votes
  • Send Message
December 3rd, 2019

Couldn't have been easier from start to finish. All questions answered quickly. Straight forward booking and payment options available. Would recommend this service to anyone.

Thumbnail of user gregh844
Wisconsin
1 review
1 helpful vote
  • Send Message
November 12th, 2021

I'm a van driver and I took 3 loads from shiply. The 3rd, I mentioned more than one price for faster delivery times and shiply sends me a bill for $30 accusing me of trying to bypass their fees. My understanding is they charge $10 and then it's whatever I bid. Apparently that's not the case. There's some kind of fee structure but they won't tell me what it is. They won't tell me how I broke the rules. They just keep repeating a canned statement, it sounds like they're saying I charged the customer $200 when I only charged $89. They saw another price mentioned and decided they need more money... from me. I offered delivery within 3 weeks for the quoted price of $89, within 1 week for $200, and same day for $350... She picked the cheap one. Ugh, I'm such a rule breaker.? The kicker here is when I was in the area the customer didn't answer any messages, so I still have this mattress on my truck and have to drive it from Wisconsin to Indianapolis for $89 and now shiply wants $30 of that. Ridiculous! I emailed numerous times and they keep repeating the same short sentence, not explaining anything, and now are referring me to write a formal complaint to the CEO in London? FINE I'LL DO IT. Just stupid. Numerous other problems with the bidding process, load info disappearing after they accept the bid, can't upload pics, etc. Oh yeah, and they don't actually check your references so you can go ahead and put wherever down there too. Done with these jokers, it's a money scam.

Thumbnail of user ahb7
Washington
1 review
1 helpful vote
  • Send Message
December 15th, 2022

Accepted offer from R&W Freight to move an expensive cabinet. Good communication but serious service issues. The owner kept changing the pickup time until 8am to 10am turned into 4 in the afternoon with delivery at Midnight. The workers explained the owner had switched companies to rent their truck which caused the delay. It also meant they arrived with no furniture pads, no hand truck, and the truck had no lift gate or ramp! The guys got permission from the owner to purchase one pad and a few wimpy straps.
We lent them our hand truck and a quilt with the understanding we'd get these items back from the delivery site at a later time.
Here is the good news: the two guys who came were super nice and accommodating. They didn't know much about furniture moving but followed my husband's instructions to the letter. The cabinet arrived at its destination in very good shape. I wish there were some way of just hiring these two without going through the businesses on the Shiply site. I did not get my deposit back as promised, but the job itself was well done so that's good enough. This was a valuable learning experience! Will not use Shiply again.

Thumbnail of user benm268
GB
1 review
0 helpful votes
  • Send Message
July 16th, 2019

Some miscommunication regarding items that were collected via the courier but all were very well cared for and delivered on time for a super price! Would recommend Shiply to anyone!

Thumbnail of user briand513
GB
1 review
0 helpful votes
  • Send Message
June 1st, 2019

Had an issue spoke to person on their unhelp line waste of time and probably the most unhelpful person I have ever spoken to.he should resign and be a politician for all the use he was

Thumbnail of user victoriam1145
California
1 review
0 helpful votes
  • Send Message
October 15th, 2022

Shiply requires a deposit to use their services. Their drivers don't show up and they won't refund your deposit. I paid the $116.00 deposit fee to ship a piece of furniture. The driver for Shiply made an appointment to pickup the piece 2 different times but did not show up. I stayed home to meet the driver both times. This process of scheduling pickup that never happened took over 3 months.
Shiply will not return my deposit because they have a 90 day return policy, even though I forwarded all communication with their driver. They REFUSE to refund my deposit with full knowledge of what transpired. They offered to allow me to use the deposit for 2 years. I WILL NEVER USE THIS COMPANY AGAIN, NOR SHOULD ANYONE ELSE!

Tip for consumers:
Don't fall for putting down a deposit

Thumbnail of user dunckerf
California
1 review
2 helpful votes
  • Send Message
February 16th, 2022

We schedule a shipment from NC to CA and the company that we got through SHIPLY was called Mojave logistics and the supposedly owner Erick karasek/ Erick scott asked for a full payment for the shipping witch it was $3600 but I didn't feel comfortable paying without the equipment even been picked up so we agreed $1800 to schedule and $1800 when delivered. We ended up doing a tranfer to shannon lawson/Mojave logistics for $1800. Well to make this story short. After the deposit they were playing me for like a week saying that a driver was going to be there and by the second week they stopped answering my calls and 1 month later they completely disappeared and i am out of $1800 and we sent emails to Shiply and they said they have nothing to do ones we scheduled with the company they provided. SCAMMERS!

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurenm1179
Nebraska
1 review
1 helpful vote
  • Send Message
February 21st, 2023
Verified purchase

After paying one of their approved online shippers, Shiply now explains they are a NEUTRAL party that just collects a deposit for bringing you and the shipper together. My shipper had high ratings but was completely ILLEGITIMATE and now has 20 bad ratings... too late money already sent to him seperately. Shiply washes their hands of you the moment you make that deposit... that you THINK is going towards the ship amount but IT IS NOT... it is simply gone. GONE just like the additional money you then pay to the shipper, GONE with no RECOURSE.

Tip for consumers:
Don't use. RUN away

Products used:
shipping

Service
Value
Shipping
Returns
Quality
Thumbnail of user pauls1176
GB
1 review
1 helpful vote
  • Send Message
May 17th, 2019

Shiply is a great system, but for one issue, no one able to help over the weekend, Also hardly a SUPPORT when your items or item is not being collected or you have any issue, I am still awaiting my refund for a deal that never happened, Shiply are slippery they take the view they have no responsibility.

Thumbnail of user gabc4
GB
1 review
0 helpful votes
  • Send Message
May 15th, 2019

I bought a upvc patio doors and Shipley arranged for the transportation. Item arrived safely, drivers very courteous and at each stage of transportation, I received regular updates. Brilliant

Thumbnail of user sherryl125
GB
1 review
0 helpful votes
  • Send Message
June 23rd, 2019

Had a large parcel to send to Sheffield. Great communication with both the seller and purchaser. Respectful of parcels. Competitive price. Would definitely recommend And hope to use again.

Thumbnail of user jasonh569
GB
1 review
9 helpful votes
  • Send Message
February 16th, 2020

Absolute scam... stay away. You book a delivery. U pay small amount to shipley on line. Then the scam starts. The delivery guy will call you. Just before pickup. I am near but broken down or need money for petrol. If you pay. Then forget about delivery. He will take money and dissappear. This is how these scammers are scaming the public. Shipley is not interested in if u moan to them. It should be shut diwn. Their own oeople are keaving oositive reviews to bump up the ratings. Its a scam... AVOID AVOID.

Thumbnail of user marshalls48
GB
1 review
0 helpful votes
  • Send Message
May 29th, 2019

Exactly what it ses on the tin, great pop ups and information go get your job done professionally, will be using the site and the five star drivers all over the united kingdom

Thumbnail of user hwardn
GB
1 review
0 helpful votes
  • Send Message
August 17th, 2019

I needed a car brought to my new address from my old one after having moved - shiply was the perfect place to find someone able to handle it, for a very competitive price.

Thumbnail of user elizabethr429
GB
1 review
0 helpful votes
  • Send Message
August 23rd, 2019

This was just what I needed at the time. It saved me a lot of time, money and effort and meant I didn't need to search the internet for hours. Will use again.

Thumbnail of user teresao47
GB
1 review
0 helpful votes
  • Send Message
September 22nd, 2019

Great communication, perfect delivery, lovely delivery man who worked hard to provide an excellent service. Will recommend to everyone we know. 10 out of 10

Thumbnail of user marinaj22
GB
1 review
0 helpful votes
  • Send Message
July 21st, 2019

Absolutely fantastic to deal with from start to finish secured goods not a mark on them mx11 service would highly recommend and would definitely use again 100%

Thumbnail of user arlenes71
GB
1 review
0 helpful votes
  • Send Message
October 23rd, 2019

Got lots of quotes with details of information about the service and what they supply choose the one suitable for me and I found the commutation by text and phone very helpful

Thumbnail of user suem437
GB
2 reviews
1 helpful vote
  • Send Message
July 3rd, 2019

I ask them to photo the pick up 1 hr before they did, they then phoned me to give notice they were 1/2 hour away couldn't find anything wrong with there service

Thumbnail of user adewaleo2
Ireland
1 review
0 helpful votes
  • Send Message
January 20th, 2020

I was sceptical but found Shiply is authentic and effective! They give you the best possible rate through multiple bidders and stay with you till your transaction is happily completed.
Ade Obadina.

Tip for consumers:
Shiply is authentic and effective!

Products used:
Robert Patterson Transport

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Shiply?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Shiply?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business