• Shiply

Shiply

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Overview

Shiply has a rating of 2.6 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shiply most frequently mention customer service, phone number, and credit card problems. Shiply ranks 17th among Shipping sites.

  • Service
    99
  • Value
    92
  • Shipping
    89
  • Returns
    69
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
123
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How would you rate Shiply?
Top Positive Review

“Great service from start to finish”

Sarah B.
7/31/19

What a fabulous service. My furniture was collected on time and delivered in immaculate condition. Slight mix up and delivery day had to change but communicated well. I will definitely be using this service again. Highly recommended.

Top Critical Review

“Had to give a star to give review they are scammers”

Lynn G.
9/24/24

I was selling items on Gumtree. A potential buyer contacted me and wanted to use Shiply. They explained how it worked. They paid Shiply. Shiply paid me and arranged with me collection of items to delver to my buyer. But link sent for me to be paid my money wanted all my Bank card details including security number. Link then supposedly went to my Bank logging on page wanted me to put all my logging on details! I did not do this. When I queried with them they said they needed to verify who I was but I had no way of verifying who they were. Have reported and will not be putting my phone number on Gumtree again

Reviews (1,018)

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delivery service (16)
Thumbnail of user hilaryg25
GB
1 review
0 helpful votes
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December 10th, 2019

Delivery system easy to use and reasonably priced. Communication excellent and the two gentlemen who brought the bookcase were on time, polite and efficient. Thank you.

Thumbnail of user sarahm1073
GB
1 review
0 helpful votes
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December 10th, 2019

Absolutely brilliant highly recommend these, brilliant punctual on time very easy to talk to and explained everything thank you so much for such a brilliant service

Thumbnail of user anthonyd380
GB
1 review
0 helpful votes
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August 5th, 2019

Very easy to use and a great help, didnt want to drive another 400 miles after doing it 6 times already, so went onto shipleyand had sorted in an hour... thanks.

Thumbnail of user ianr134
GB
1 review
0 helpful votes
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October 21st, 2019

Very helpfull reasonable service, will use again in the future, cidor kept in touch with me throughout transport, friendly delivery people and on time.

Thumbnail of user beckis11
GB
1 review
0 helpful votes
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October 16th, 2019

Can't thank these guys enough, quick delivery. Great communication. Thankyou so much, the guys couldn't of been any more helpful. Would deff recommend this company.

Thumbnail of user pennys94
GB
1 review
0 helpful votes
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May 15th, 2019

Never heard of Shiplly before so didn't know what to expect. I uploaded my job and received a good number of quotes in a 24 hour period. Will definitely use again.

Thumbnail of user pamo252
California
1 review
0 helpful votes
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July 26th, 2023

You are on your own. No way to call no customer service. Used USHIP which was seamless. Still waiting for a refund for a no show delivery. Would NEVER use Shipley.

Products used:
USHIP

Service
Shipping
Quality
Thumbnail of user kamg2
Canada
1 review
5 helpful votes
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December 28th, 2019

Shiply is not a real company. They are irresponsible and indifferent to any deal and agreement with customers. They even don't respond to costumers. DO NOT TRUST SHIPLY. They will give you a significant financial loss as they did to me. NEVER TRUST THEM. They feel no responsibility and have very poor customer service. THEY DO NOT CARE ABOUT YOUR PLANS BASED ON THEIR PROMISE.

Thumbnail of user kabirh1
GB
1 review
0 helpful votes
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November 13th, 2019

Recieved excellent service by excellent lads kept me upto date with every step of the process. I was so happy ended up tipping them £10 extra for the service

Thumbnail of user mumilib
GB
1 review
1 helpful vote
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August 4th, 2019

They are a great family team. Arrived on time, packed, loaded and unloaded a three bed flat within a short period of time. Great price, and really friendly people. Can't ask for more.

Thumbnail of user dg558
Ohio
1 review
0 helpful votes
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December 24th, 2022
Verified purchase

Purchased a used car out of state and I wanted to look for extra insurance through an independent inspection. However, the online experience from lemonsquad.com was very poor. I quickly found my ability to trust the scheduled date of inspection to be unreliable and changed without notice at the whim of the website and inspectors with no accountability nor proper communication. Because of that I quickly realized the service was not long trustworthy. Furthermore, the website was designed to take money from consumers while it did not have proper, support, nor helpful services for questions and concerns making it extremely difficult to cancel. This has compounded my concerns and I eventually noticed that the system was a scam that did not care about the customer, so I cancelled through the only option by some silly chat service and the chat representative was very scripted and rude but eventually the rep could not argue with excuses any longer and canceled the inspection. To my surprise my account was also deactivated making it difficult to track any refund or cancellation. I have not received a credit yet and cannot imagine how much further their arrogance may extend. Hopefully in a few days I continue to fight and get my money back, and I'll never use such a sketchy scam type of service again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahm898
GB
1 review
0 helpful votes
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August 17th, 2019

I needed a lot of furniture moved at a reasonable price and Shiply helped this happen. I was able to review the companies and choose ones with good ratings. It was simple to book the removal.

Thumbnail of user jonk442
California
1 review
0 helpful votes
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November 8th, 2023

Shiply was contracted to arrange shipping for a large piece of equipment from Northern Michigan to Nevada within a specific time frame. The seller of the unit was going to be leaving for Florida and would have to be present to drive and loathe machine. I gave them the time frame and the shipper they provided absolutely insisted that the job would be done within the time frame, about 2 weeks.
To be clear, Shiply is in the UK, and only acts as a middle-man for real shippers. These "real" shippers are usually also middle men for another layer of middle men who are not actual trucking companies. The final "middle man" couldn't get any trucker to commit for the price quoted and my load wasn't picked up, so now I am waiting until May 2024 for the seller to be available to load it. When I contacted Shiply to get a refund for the deposit they required, they insisted that I had to get time-proof-photos, showing that the load was still in Michigan.
Sorry, Shiply. I contacted my credit card company and disputed the charge.
The real problem here is too many middle men, adding nothing to the actual job, not having the least concept of the real costs of a shipment and just throwing out absurd bids to get the job.
I'll deal with real truckers in the spring.

Tip for consumers:
no

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user davep241
GB
1 review
0 helpful votes
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June 6th, 2019

Absolutely superb service and easy to use, I obtained 6 quotes within 48 hours and confirmed within another 24 hours. The items were delivered as arranged and on time.

Thumbnail of user zanetaj1
GB
1 review
0 helpful votes
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June 23rd, 2019

The delivery service went above and beyond to fit my heavy and bulky 3 door wardrobe into the room. And the price was very competitive as well. Much recommended

Thumbnail of user karenb1242
GB
1 review
0 helpful votes
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December 29th, 2019

Quickly received quite a few quotes. Had a problem with one courier not collecting my item so Shipley's very quickly credited my account back with £6 deposit I'd paid

Thumbnail of user tonyg230
GB
1 review
0 helpful votes
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December 14th, 2019

Quotes came in quickly and I chose a driver with good feedback. Very good service. Communication was very good and delivery of classic bike from Italy to UK perfect.

Thumbnail of user tinat215
GB
1 review
0 helpful votes
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December 10th, 2019

I will always use Shiply and can recommend it to anybody. You're doing a great job. Now we can manage to move anything anywhere.
Shiply, you're simply the best!

Thumbnail of user kevind370
GB
1 review
0 helpful votes
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August 19th, 2019

Searched and found a service. Booked. And delivered
Good price and high service
Time slot bit wide on booking, but realistically it's better than advice

Thumbnail of user dawnn95
GB
1 review
0 helpful votes
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July 10th, 2019

Great from initial contact through to the item being delivered. Plenty of quotes immediately and shows the ratings of each company. Punctual collection and delivery

Thumbnail of user cwt
GB
1 review
0 helpful votes
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July 7th, 2019

Pleasant experience and efficiently done at a very reasonable price. The quote received were very competitive and am surprised to have it done so cheaply.

Thumbnail of user annac301
GB
1 review
0 helpful votes
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July 5th, 2019

Great service with good communication about collection and delivery, well packed items (from seller) and well packaged on arrival, good care taken, friendly courier, thanks.

Thumbnail of user birgitb2
GB
1 review
0 helpful votes
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November 16th, 2019

The terms and conditions are clearly stated. The collection and delivery times are fully flexible. Last minute changes have been accommodated, which was really great.

Thumbnail of user ernesto15
GB
1 review
0 helpful votes
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December 10th, 2019

Great delivery service. Friendly and very professional. I was in doubt of the service at the beginning but became very relaxed as we began communicating.

Thumbnail of user mikew654
GB
1 review
0 helpful votes
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September 19th, 2019

Good, the flood of offers allowed me to choose, and even though it took me a couple of weeks to sort my own logistical problems, I was able to dip back in to shipley and reactivate my choice.

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