• Shiply

Shiply

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Overview

Shiply has a rating of 2.6 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shiply most frequently mention customer service, phone number, and credit card problems. Shiply ranks 15th among Shipping sites.

  • Service
    99
  • Value
    92
  • Shipping
    89
  • Returns
    69
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
123
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How would you rate Shiply?
Top Positive Review

“Great service from start to finish”

Sarah B.
7/31/19

What a fabulous service. My furniture was collected on time and delivered in immaculate condition. Slight mix up and delivery day had to change but communicated well. I will definitely be using this service again. Highly recommended.

Top Critical Review

“Had to give a star to give review they are scammers”

Lynn G.
9/24/24

I was selling items on Gumtree. A potential buyer contacted me and wanted to use Shiply. They explained how it worked. They paid Shiply. Shiply paid me and arranged with me collection of items to delver to my buyer. But link sent for me to be paid my money wanted all my Bank card details including security number. Link then supposedly went to my Bank logging on page wanted me to put all my logging on details! I did not do this. When I queried with them they said they needed to verify who I was but I had no way of verifying who they were. Have reported and will not be putting my phone number on Gumtree again

Reviews (1,018)

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Reviews that mention popular keywords

delivery service (16)
Thumbnail of user olusolah
GB
1 review
0 helpful votes
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October 8th, 2019

I'm very pleased with the system. Very efficient reliable and effective.
I have used Shiply couple of times and never regret using it.
I have introduced this service to several of my friend and they are always given me positive feedback about this company.
Great innovation!
Please try to design Apple and Android app for more convenient and easy way of taking advantage of your innovation.

Thumbnail of user peterl119
Netherlands
43 reviews
53 helpful votes
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May 9th, 2021
Verified purchase

Shiply is a shipping broker site full of low ball pricing scammer movers who hold goods hostage. Most offered very low prices for our household move of ******* kgs cargo. Many of the network members are also not really movin companies but sub brokers mediate for partner moving companies who then hire subcontractor drivers. One Hungarian sub broker company we hired for the 1500 kgs household goods cargo move from Spain to the Netherlands only sent a 1050 kgs cargo holding truck instead of the agreed and paid for 1500 kgs. Ultimately we had to pay extra to get the full load moved. The driver was also very late so not per agreed time and delayed our move by a day with of course extra costs. Upon arrival at destination the driver refused to help unload although we had paid extra for his help. Shiply refused to mediate to get a partial refund for that non performance despite that they had received a deposit from us.

Tip for consumers:
stay away from it

Products used:
moving services of network partner sub broker of this moving broker site

Service
Value
Quality
Thumbnail of user seanm1663
Minnesota
1 review
1 helpful vote
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February 21st, 2023
Verified purchase

After seeing the rosy advertising and thinking they "sound legitimate". I was required to give a deposit to shiply AND pay the shipper up front. The shipper never showed up. It's been a month. Shiply says they won't refung the money they instructed me to give to the shipper. And they never offered to even give me a refund of the money I gave Shiply directly. Shiply's shippers can just keep your money and abscond (take off with it). Shiply tries to avoid this topic from coming forth. They say their shippers are trustworthy. But that's only if they don't keep your money like some do. I guess that means only the shippers that don't rip you off are trustworthy, lol. As of now I'm out $1000. I wouldn't recommend using this company or any fly by night outfit that doesn't have their own in house drivers, otherwise you have a great chance of having all your money stolen. That's my Shiply experience.

Tip for consumers:
I don't recommend Shiply or any other transport companies that don't have actual drivers.

Products used:
I attempted to use Shiply to send a large furniture item from California to Florida

Service
Value
Shipping
Returns
Quality
Thumbnail of user williams2014
GB
1 review
0 helpful votes
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December 22nd, 2019

Have shipped things twice now and received several quotes outside of that. You have to pick your drivers carefully as it is no different than going to eBay and buying from a poorly rated seller. Both drivers I had were very good and communicated quickly to ensure I got a desirable outcome. I would say try and get quotes as far in advance as possible but even with a week notice I still got very reasonable prices from drivers.

Thumbnail of user lianb4
GB
1 review
0 helpful votes
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January 22nd, 2020

First time using Shiply and at first was bit overwhelmed with number of responses however once Id got my head round how it worked, we got a great quote and ended up using then van man who we would certainly use again, great service at very reasonable price.

Thumbnail of user gavins45
GB
1 review
0 helpful votes
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May 23rd, 2019

Shipley is a great site to find a courier for larger items. I had to ship a mattress from Manchester to Yorkshire and submitted a request for quotes on Shipley.

Most of the first quotes were quite high at around £69 but if you leave it for a while until you've received a few more quotes you'll end up with good price.

I ended up accepting a quote in the end for £31 and got £5 off from the courier so ended up only paying £26 which I was very happy with.

Thumbnail of user yvettem42
GB
1 review
0 helpful votes
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July 29th, 2019

Very rare do you come across a delivery service that you wholeheartedly can say you could trust, I am lucky enough to say we have found one. Paul was the best. Polite, efficient, cleanest van we have seen. No trouble to take large items from Cornwall to Manchester. I cant thank him enough. I would definitely use this service again.

Thumbnail of user bradleyh92
GB
1 review
3 helpful votes
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January 20th, 2020

I've used shiply many times and its a great concept but my biggest problem with it is the lack of flexibility and editing in the advert, especially in the headings. This makes it hard to be specific in the advert to help avoid generic quotes and endless rounds of message to explain what you need done, when it ought to be clear from the advert. I found myself having to explain basics like dates and contents. As a consequence many of the offers are generic and wild guesses, when just allowing all the info in the ad would avoid this. For example - Title of ad should be open Text and fully editable so you can summarize the Job and make sure quotes are accurate alongside Job type. If Job Date is fixed, it should be obvious to all (Many offers kept asking for the date despite it being entered correctly). You must allow uploading of multiple Photos and a Word or Excel files for full inventory on House moves. Item list on House moves needs greater flexibility too..

Thumbnail of user kenw194
GB
1 review
1 helpful vote
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September 27th, 2018

Needed some furniture and other items moved gave 3 dates they failed to deliver on any of them. Then when I cancelled they kept my deposit to go towards future jobs. I said I wanted my money back as i would never use them again. Still ongoing, will take them to small claims court.

Thumbnail of user jayneg44
GB
1 review
0 helpful votes
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September 17th, 2019

Another job fulfilled by Shiply very pleased with the price communication and the care of my goods, which were a set of mirrored glass drawers. I would recommend and I would use again but do your homework look at previous posts and then make your mind up. The cheapest is not always the best.

Thumbnail of user lisac2497
Ireland
1 review
2 helpful votes
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June 1st, 2021

Shiply is not a real company. SCAM They can not be contacted. They stole a fee which is a percentage of the cost of transport and I've heard nothing since. I cannot get my money back or speak to anyone total scam.

Products used:
I got no service. Paid them but got nothing. Thats are criminals.

Thumbnail of user markt442
GB
1 review
0 helpful votes
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May 30th, 2019

My second time using Shiply without fault.
They offer a great service allowing you to connect with many transporters willing to collect and deliver a car over 300 miles. I posted my job a week ago and received plenty of quotes to choose from.

Thumbnail of user sandras534
GB
1 review
0 helpful votes
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June 4th, 2019

Phil thoroughly nice person, careful & professional. Kept in touch, loaded & unloaded the car perfectly. Showed me his Insurance & Liability papers. A brilliant experience, would recommend him to anyone needing to transport a car. Price was excellent. Sandra.

Thumbnail of user tonya209
GB
1 review
0 helpful votes
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May 25th, 2019

A little weary as my first experience with shiply. I must admit the quotes came in quickly and competitively. The transport company I used were professional and kept me in touch on collecting and delivery. Definitely use this service again.

Thumbnail of user cleofes
Spain
3 reviews
1 helpful vote
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September 4th, 2019

Much better than any van who take a huge cut for doing next to nothing which means the delivery drivers themselves end up being disgruntled. Shiply takes a fraction of the cost and seems to be a much fairer site

Thumbnail of user claired92
GB
1 review
0 helpful votes
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October 2nd, 2019

I bought the table and chairs thinking how was I going to get them home. When a friend recommended Shipley, I put in the details for the delivery and got lots of quotes. I chose the best price and after confirming, a few hours later it was in my kitchen. Fantastic service. Great price. Perfect delivery. Thanks

Thumbnail of user georgez466
Massachusetts
1 review
1 helpful vote
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October 10th, 2022

We bought a boat from GA & hired Ben Field (Shiply username: Jrdavis5210) through Shiply to transport it to MA. Ben charged us $750 in advance. He contacted me the day before he was supposed to deliver the boat saying his truck was in the shop and would be delayed. No worries, we understand. He continued pushing us off over the next 2 weeks with stories of the repair shop having his truck to replace his wheel bearings…we finally had to cancel the deal because he was not able to deliver the boat in time. We requested a refund of the $750 deposit and he asked us to accept $500 and he'd send the other $250 the next day. No problem. That was over a month ago and he has continually ignored requests to refund our money. When he did reply, he claimed he has financial issues with his bank. So essentially he spent our money and now can't refund it. He's a thief. Do not hire him!

Service
Value
Shipping
Thumbnail of user ians200
GB
1 review
0 helpful votes
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May 23rd, 2019

There is much competition for couriers for regular parcels but when you need some odd shaped item picked up from the other side of the country and delivered to you then they are always my first choice. Their prices put the major carriers to shame and the drivers always seem keen to help.

Thumbnail of user johny225
GB
2 reviews
1 helpful vote
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June 26th, 2019

Don't just take the cheapest quote, same as in all professions, some people are morons, some are great, check reviews and double check everything and all being well shipley will get you in touch with a professional team of couriers.

There's few places you can get big stuff delivered this cheap and quickly.

Thumbnail of user annaf171
GB
1 review
0 helpful votes
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July 5th, 2019

Always get lots of quotes, not had a bad experience and have had some great couriers at not much above what it would cost me to hire a van and do it myself! Stress free way to get items delivered, easy to use website. Had a sofa delivered from Gumtree and it is now in my garden a day after being picked up - very happy :)

Thumbnail of user mazy
Canada
1 review
1 helpful vote
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September 6th, 2023

Stay alert that Shiply is the playground of scammers. Scammers are easily get verified by Shiply and after the fact that scam happens, Shiply provides no refund for your loss. I personally lost almost 1800$ on Shiply over a booking to ship my car. The scammer easily got away and Shiply did nothing about it.

Value
Shipping
Returns
Quality
Thumbnail of user tracyl690
Florida
1 review
2 helpful votes
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January 29th, 2022

We had a motorcycle shipped. When we received the email for a review, it does not allow you to submit a negative review. No matter what we did, unless we clicked "positive" the site would not allow our review. So someone would have to go in and read a positive review to know it was negative. The site just kept posting "A negative review can't be left until ##/##/##." A date that was 2 weeks out from the shipment. They are hoping people forget. We did have an issue - bike was dropped and clutch handle broken. Shipper said not them, although dealer had photos and video of loading showing no damage. Also, shipper was not very professional. DO NOT TRUST the percentage of positive reviews on their site.

Service
Value
Shipping
Thumbnail of user mickg19
France
1 review
1 helpful vote
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September 10th, 2019

Only part of the shipment arrived - nearly 4 months ago. Shiply tried to help and I have since found out that there is absolutely no responsibility on the part of Shiply to try and resolve the matter and no comeback. Last time I used the service it was great. This time I have lost out. Don't use the service if you are not personally insured. If your shipment goes adrift its bad luck for you. And I have since found out the the company is still trading with shiply so they clearly do not care for the customers that trusted in their site

Thumbnail of user ering437
Florida
1 review
5 helpful votes
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February 5th, 2023
Verified purchase

This is a bait and switch company. They make fake driver accounts to get you to accept a fake bid. Once you accept the driver changes the price or disapears. At that point shiply has your money and won't give it back, the force you to try to use another much more expensive driver.
Original bid was $1427. Now all the bids are over $2500! Thats over a 50% markup...
Total scam!

Tip for consumers:
They take your money then raise the prices and refuse to issue a refund to cancel. Total bait and switch scam!

Products used:
Vehicle transport

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamasinj
GB
1 review
0 helpful votes
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August 1st, 2019

I've used Shiply a few times now and have never had a bad experience. Love the fact that I can find cheap items across the country and arrange their delivery at a reasonable price and very simply. It's easy!

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