• Shiply

Shiply

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Overview

Shiply has a rating of 2.6 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shiply most frequently mention customer service, phone number, and credit card problems. Shiply ranks 15th among Shipping sites.

  • Service
    99
  • Value
    92
  • Shipping
    89
  • Returns
    69
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
123
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How would you rate Shiply?
Top Positive Review

“Great service from start to finish”

Sarah B.
7/31/19

What a fabulous service. My furniture was collected on time and delivered in immaculate condition. Slight mix up and delivery day had to change but communicated well. I will definitely be using this service again. Highly recommended.

Top Critical Review

“Had to give a star to give review they are scammers”

Lynn G.
9/24/24

I was selling items on Gumtree. A potential buyer contacted me and wanted to use Shiply. They explained how it worked. They paid Shiply. Shiply paid me and arranged with me collection of items to delver to my buyer. But link sent for me to be paid my money wanted all my Bank card details including security number. Link then supposedly went to my Bank logging on page wanted me to put all my logging on details! I did not do this. When I queried with them they said they needed to verify who I was but I had no way of verifying who they were. Have reported and will not be putting my phone number on Gumtree again

Reviews (1,018)

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delivery service (16)
Thumbnail of user trevs3
GB
1 review
0 helpful votes
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October 29th, 2019

Turned up exactly when he said he would. Loaded my van with care and delivered it with no problems.
Clearly a man who works hard to deliver a high level of customer satisfaction
Will definitely use again

Thumbnail of user normap44
GB
1 review
0 helpful votes
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June 10th, 2019

Very professional delivery courier who is polite and punctual, nothing is to much trouble, kept me informed by phone of time of delivery as at first there was a window of possible pick up. Then item delivered earlier than expected but good that it was early and not late, will definitely use again if need to

Thumbnail of user steveg124
Massachusetts
6 reviews
7 helpful votes
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March 21st, 2023

Their online platform for generating quotes is very buggy so I forwarded the specifics of my shipment directly to their email. Here is the response:

"Please try to book the delivery request either on a different web browser or a different device.
Should the issue persists, kindly send us a screenshot of the error you're encountering so we can assist you further".

How asinine a reply. Even though they have all of the information to input they rather go back and forth with emails and screenshots instead of simply taking care of this themselves. Tells you everything you need to know about the company...sad.

Service
Thumbnail of user stuartc120
GB
1 review
0 helpful votes
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November 10th, 2019

I was let down by TNT as they didn't turn up 2 days in a row! Have also experienced this with many of the larger "well known" couriers. Tried this for the first time and I can't rate it highly enough. Easy website to use. Quick response from couriers. Great communication from courier I chose. Arrived on time both at collection and delivery, gave lots of notice, nothing seemed to be a problem and it cost less than TNT we're charging me anyway! And the options for payment are great including cash on collection which gave us peace of mind. I will only use this service in future.

Thumbnail of user alicef90
GB
1 review
1 helpful vote
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October 30th, 2019

It is cool to receive many quotes, however my first experience was negative with the guy not showing up to collect goods and not even bothering communicating properly ( to be fair he was new to the website and I gave him rust with no reviews). Shiply hasn't been much useful with this, but at least they recovered my deposit.
I then tried again and I got an excellent service by a Polish transporter with many positive reviews.
What the user should know is that negative or neutral reviews can't be left for a number of days (10?), so beware.

Thumbnail of user yasminc15
GB
1 review
0 helpful votes
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August 31st, 2019

I was a little worried about using this as havnt used this kinda site before, but the whole experience from start to finish could not be faulted. Very easy to use & our courier Dan was brilliant. Definitely would use again! A***

Thumbnail of user thomasc805
GB
1 review
0 helpful votes
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January 18th, 2020

Amazing service. Arrived nice and early. Helped load and unload even gave me a lift to the destination and friendly service all the way from pickup to destination. I will be using again in future - it is rare to find a well priced, professional service these days and with only an hour for my lunch break - they had everything done within 30 minutes. 100% recommended - I am leaving long detailed feedback because compared to the other feedback I have seen - I 100% believe this transport service communicates and looks after you the entire way. That is what I saw today - thank you.

Thumbnail of user simonb188
GB
1 review
0 helpful votes
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December 17th, 2019

Shiply offers a great service which is easy to use, far, far easier than its competitor. Real quotes come in quickly. It is only let down by carriers who increase their quotes when you show interest in them. Not on, really.

Thumbnail of user tandyp1
GB
1 review
0 helpful votes
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October 13th, 2019

I never knew this service existed until it was suggested to me when recently buying a large item that needed transporting from the Cotswold. The process is easy and straightforward to use. I picked my operative by looking at the comprehensive review system to see what others thought, and had a very positive experience.

Thumbnail of user margaretd1072
Virginia
1 review
0 helpful votes
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March 7th, 2022

First time working with this company. I needed my RV transported and with their help i found a great transporter. Everything from communication to pick up to delivery went smoothly. Would definitely use them again.

Service
Value
Shipping
Thumbnail of user francese24
GB
1 review
0 helpful votes
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November 1st, 2019

The company engaged, communicated and delivered exactly as they said they would. This was my first experience of buying on-line from an auction and I now have confidence that it is a system that works.

Thumbnail of user valeriek82
GB
1 review
0 helpful votes
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January 18th, 2020

First time using this company and really pleased, communicating all the time informing me of each step of every stage.
Would definitely use again.
My item was a large heavy cabinet with a storage bench.

Thumbnail of user daleb624
Missouri
1 review
1 helpful vote
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September 21st, 2022

After six weeks my freight never got picked up, Shiply has not refunded my deposit and then wrote themselves a positive review on a job they didn't do. Have tried multiple times to reach Shiply but have not gotten any response. Find another shipping company.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user deborahs540
GB
1 review
0 helpful votes
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December 16th, 2019

Shiply meets a real need, and manages what it offers with professionalism, clear communication and support. My only niggle is having to wait a Sunday to get a response when the company I chose let me down. But otherwise excellent.

Thumbnail of user johnc2430
GB
1 review
0 helpful votes
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July 18th, 2019

Multiple bids for my business, sent very quickly. Ridiculous range in cost from about £50 - £300+! Some companies are simply stupidly greedy as such a price range for the same delivery cannot be justified! In the end I went for a low quote, but still far from the cheapest, and have no complaints.
Shiply is a brilliant concept and works well. My experience was entirely positive.

Tip for consumers:
Just use Shiply - no hassle, multiple quotes in about six hours.
I may just have been lucky, but the seller of the sideboard was as impressed as I was - collection on time despite short notice.

Products used:
Good_fellas courier service to pick up and deliver a sideboard from Manchester to Dumfriesshire

Service
Value
Shipping
Quality
Thumbnail of user chrisi44
GB
1 review
0 helpful votes
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June 21st, 2019

First time user of any courier agency. Not sure how much value in paying their extra prices for increased exposure although amazing all 3 cheaper quotes were the same.
Chosen courier extremely helpful and swift... only later read that that shiply do not fully vet the couriers and up to hirer to do that.
However, delighted with the service and would use again

Thumbnail of user dellon1974
Romania
1 review
1 helpful vote
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May 19th, 2023

I posted an offer for a car shipment and I got all offers with a fix amount of 2000 Euros. That was a clear red flag! Their software is rubbish and I get all the time email from them. The transport companies do not give any details except the money and they all have fantastic names(probably invented). No delivery times, no insurance, nothing. They try to trick you in with questions no transport company would ask! Don't fall for the scam! You will lose your money!

Service
Value
Shipping
Returns
Quality
Thumbnail of user suec35
GB
4 reviews
4 helpful votes
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August 6th, 2019

Easy way to find a courier at prices I want to pay, anywhere in the country I need items picked up & delivered. Easy to use website and plenty of choices of price. My items are usually antiques and they have been carefully handled.

Thumbnail of user cathyw138
GB
1 review
0 helpful votes
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September 15th, 2019

A great and very affordable way to transport goods purchased on ebay or similar. I found a really good courier who provided an excellent, speedy and courteous service and I'll definitely use Shiply again.

Thumbnail of user rv53
GB
1 review
0 helpful votes
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September 11th, 2019

Transport of VW Golf from a main car dealer garage to a third party. Arranged date by phone for delivery in two days time. Pickup and destination details sent by text. Phoned on the day to say when car was ready and the job was all done without me having to do anything else. Was the third cheapest quote but small picture on Shiply website showed truck that would be used and the amount of insurance cover, which was all reassuring.

Thumbnail of user christinep247
GB
1 review
0 helpful votes
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July 14th, 2019

An absolutely brilliant, smooth, well timed collection of a beautiful church pew from Derbyshire! Then an equally fabulous, smooth delivery the next day (at the earlier end of the time frame given) to Warlingham in Surrey! I really appreciated the updates from the driver giving expected time of arrival! The pew was very heavy but it was very carefully carried into my cottage by the two guys! I will definitely be using not only Shiply'
But also Quickly' the chosen carrier! Excellent! Thank you guys!

Tip for consumers:
Just ensure you are messaging the company you are interested in as it’s a little confusing when you get 6 or 7 companies quoting and sending messages about the collection and delivery!

Products used:
Quickly was the carrier under the Shiply umbrella and I had very quick responses to my enquiries, the company produced very thorough details of their service enabling an informed choice! Very professional but also very personable! Brilliant! Thank you!

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardb994
GB
1 review
0 helpful votes
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June 16th, 2019

Took less than an hour to get three quotes, got six within a day! Has useful feedback section for you to research the couriers that quote before deciding on which one. Some negative feedback for some couriers was not warranted but obvious by reading the comments. Not a reflection on Shiply anyway! They facilitate the quote gathering process and for that it is brilliant. Then you must do your research or take your chances the same as you would with a business from the yellow pages, etc.! Personally, I would definitely use Shiply again and, as it happens, the courier was good too!

Thumbnail of user danielcc
GB
1 review
0 helpful votes
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September 26th, 2019

Submitted my request. Had numerous responses. Very easy to qualify which one you want to go with and check previous reviews. Then booked my delivery partner and they were excellent. I've already recommended Shiply to a number of people.

Thumbnail of user samiiraa
GB
1 review
0 helpful votes
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October 9th, 2019

Very nice site, easy to use and it is quite friendly. I will recommend to friends and family. I have had problem with delivery as i bought an item on ebay without figure out the distance believing i will get somebody to deliver. I never realize how expensive became, then i started to search for parcel delivery but most of them don't deliver heavy stuff. Until i came across shiply.com where i found a right person with a right price

Thumbnail of user simonl109
GB
1 review
0 helpful votes
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October 16th, 2019

Great way to find car movers which can be difficult otherwise.
Seemed to work well with plenty of interest in my fairly small job.
Did pretty much what it said on the tin, but allow a good few hours for quotes to come in.
I was lucky to get a small local starter guy who did the job for a very good price.
The nearest quote was more than twice.
The only criticism I have is that the operators may not be given enough initial information to make a good quote.

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