• Shiply

Shiply

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Overview

Shiply has a rating of 2.6 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shiply most frequently mention customer service, phone number, and credit card problems. Shiply ranks 15th among Shipping sites.

  • Service
    99
  • Value
    92
  • Shipping
    89
  • Returns
    69
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
123
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How would you rate Shiply?
Top Positive Review

“Great service from start to finish”

Sarah B.
7/31/19

What a fabulous service. My furniture was collected on time and delivered in immaculate condition. Slight mix up and delivery day had to change but communicated well. I will definitely be using this service again. Highly recommended.

Top Critical Review

“Had to give a star to give review they are scammers”

Lynn G.
9/24/24

I was selling items on Gumtree. A potential buyer contacted me and wanted to use Shiply. They explained how it worked. They paid Shiply. Shiply paid me and arranged with me collection of items to delver to my buyer. But link sent for me to be paid my money wanted all my Bank card details including security number. Link then supposedly went to my Bank logging on page wanted me to put all my logging on details! I did not do this. When I queried with them they said they needed to verify who I was but I had no way of verifying who they were. Have reported and will not be putting my phone number on Gumtree again

Reviews (1,018)

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delivery service (16)
Thumbnail of user uweb5
Germany
1 review
0 helpful votes
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May 26th, 2019

Fast delivery, very good communication very friendly and first class prices.
I can only recommend. Will book them again for the next vehicle. Thank you.

Thumbnail of user ralphs161
GB
1 review
0 helpful votes
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October 23rd, 2019

I would highly recommend and the care taken of my motorcycle was first class, great communication, they are on Facebook to so I have them saved for future use

Thumbnail of user clarem89
GB
1 review
0 helpful votes
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December 16th, 2019

Perfect service with my courier. Great communication... cant fault him, easy payment and he updated me wiv everything.
Even cleaned my poor ol puss up who had a poop en route!... what a star :)

Thumbnail of user eh100
Canada
1 review
0 helpful votes
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September 6th, 2019

I wish I had found this page before I tried to move my car from BC to ON.
Sadly, similar experience: booked, told to pay a deposit to: Sasha Dhaliwal-Sooch
Operations Supervisor. JP Trucking Services, Office: *******035. Paid it. Then received an e-mail on Friday, Aug 31st confirming receipt of deposit but not able to pick-up but will do so Sep 2. Have left messages (no one picks up) and emailed since - no call backs, no e-mails. Sep 3 emailed Shiply requesting cancellation - no reply. As another reviewer called out: crazy how there is no accountability by Shiply or even by JP Trucking. I am hoping that Shiply will ultimately come through...

Thumbnail of user justina664
California
1 review
2 helpful votes
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January 1st, 2024

In August I booked a shipment for December. Shiply charged a deposit, which they advertised as fully refundable. In September, I cancelled that shipment to book with a different shipping company. When I asked for a refund of my deposit, rather than refunding it back to my card, they added it back as a credit on my account to use towards the next deposit I was going to place, which was slightly more. I thought this was fine, so I proceeded. In November, my move was cancelled and I reached out to them to again refund my deposit. They said they could only refund the additional part of the deposit I paid for the second booking, since the first booking was over 90 days prior. The "fully refundable deposit" never stated a timeframe, I assumed that if I cancelled before the truck was dispatched, it would be fully refunded! If they had refunded the initial deposit as I had requested, this wouldn't have happened. So, I'm out $208 for that first deposit, with absolutely zero service rendered. Read the fine print of the terms before you proceed. I was looking forward to recommending this service, but unfortunately this terrible customer service experience means I'll never use them again.

Thumbnail of user garya208
GB
1 review
0 helpful votes
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August 26th, 2019

I've used shiply a few times now and think it's great really cheap price you get the odd person take to piss bit go with what ever quote you think is right for you

Thumbnail of user willn29
GB
1 review
0 helpful votes
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October 30th, 2019

Easiest way of having goods delivered. It would have cost me more in fuel to do it myself! I've had everything from monster trucks to alloy wheels delivered and all with no issues!

Thumbnail of user thomasd367
GB
1 review
0 helpful votes
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May 14th, 2019

They are the worst company I have been used for delivery. The driver didn't turn up on the delivery date and I called asking for my deposit back and they said will pay me back but after one month I still not receive any refund then I called again and asking for a refund and the send me the cancellation form and need to fill a lot of information for the feedback. I call again and refused the fill the form to get the refund because its the driver never turn up to do the job. The lady ( Sheryl Gilbert) said; they are not our worker nothing to do with us and she will not give me a refund till I fill up the form. (I think this is a bit unfair I have to spend over 20mins my times to complete the form and get my deposit refund) I asking to speak to the Manager and she said she is the Manager and She will not give me my deposit back till I completed the Form. I am very surprised the company will treat the customer like this.

Thumbnail of user cf132
GB
1 review
0 helpful votes
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June 9th, 2019

Fixed a delivery with one carrier. Not good coms and did not arrive as arranged.
Shipley reposted with no issues and second guy was fine. Arrived as specified and delivered as arranged, my client was happy, thus we are too.

Thumbnail of user johnb2773
Ireland
1 review
3 helpful votes
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July 10th, 2019

I paid a deposit of £333 on 26/06/2019 to have a van and motorbike brought to Ireland, i met with jose fernandez montero the next day and gave him £1100 and my van woth motorbike in the back, he said he would be in Ireland the following week but didn't turn up, he won't answer my calls or text or emails and shiply hasn't done anything to help, so now i dont know where my van, motorbike and £1433 is gone so i may report it as stolen, jose operates as globalcar

Thumbnail of user shmica0614
Virginia
1 review
2 helpful votes
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December 31st, 2023

I had my TV picked up by Delonte Whitmire (Chief100) 12/15 Loyal Logistics and it was suppose to be 12/26 from NH to Va and he never showed up at my home so where is my Tv. I called left emails text messages and nothing, the few times he did answer he said I'll be there, but never showed up. So be careful of his name and this site I contacted Shiply and they giving me the run around. I'm filing a police report because somebody is going to replace my TV and He using this site to scam people like you and me PLEASE BE AWARE!

Thumbnail of user jonathanf138
GB
1 review
0 helpful votes
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September 12th, 2019

Terry was heaven sent, cared for my bike as if it was his own, kept in contact throughout and was lovely to talk to when unloading. 10/10 will use again!

Thumbnail of user anthonyh295
GB
1 review
0 helpful votes
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September 12th, 2019

Spot on no issues, Cheaper than hiring self drive. From initial enquiry /booking to the courier at my front door I was informed of the progress of my Bike in transit all the way.

Thumbnail of user daryoushh
Germany
1 review
0 helpful votes
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May 22nd, 2019

Great service. However I think they take too higher cut from drivers so they often ask to be paid outside of the system and although this has always been fine, it isn't ideal.

Thumbnail of user billw356
GB
1 review
0 helpful votes
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May 31st, 2019

Quick and easy way to get quotes. Great competitive prices given by a wide range of couriers. Item collected one day and delivered the next within time slot provided.

Thumbnail of user lucyb97
GB
1 review
0 helpful votes
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May 24th, 2019

Could not fault this courier service, excellent communication, prompt delivery of goods, careful handling and to top it all friendly and very good value! Five stars!

Thumbnail of user lisajanec
GB
1 review
0 helpful votes
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August 20th, 2019

Shiply is mostly an excellent app to use to find a company for transportation of goods collected and delivered at very good reasonable prices. I find by being patient and waiting for about 5 bids from different transportation companies, reading their introductions to determine and fully checking their feedback from other users is the real determining factor for me, rather than just blindly choosing the cheapest bid. The last transportation company I chose were great, professional throughout by first asking me the right questions so they could determine both situations at collection point then at delivery point which told them how many stairs to climb etc, and if they needed 1 person or more.
I only rated Shiply 4 instead of 5 because there are a few unscrupulous people who will bid for a job and state £225 for payment. I can only conclude that these bidders do not have any other background commercial or domestic deliveries to make and purely rely on just bidding for jobs on Shiply, which isn't what Shiply is designed for, it's designed to keep costs of transportation down. So please be aware. However, as long as you can recognise the pitfalls one should be fine. As I can't drive, Shiply enables me to buy certain items even if they're halfway up/down/sideways across the country and gets them delivered to my door.
Thanks Shiply :)

Thumbnail of user tonye58
France
1 review
0 helpful votes
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July 23rd, 2019

Not done this before but surprised how easy shiply made the whole process--all went smoothly with loads of updates during the delivery.
Will definately use them again!

Thumbnail of user stewartm53
GB
1 review
0 helpful votes
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July 5th, 2019

Never had to use a low loader haulier before, so wasn't aware of this service. The staff were very helpful, excellent comms, liked the chat platform very much. Stress free operation.
Thanks again.

Thumbnail of user katew124
GB
1 review
0 helpful votes
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July 5th, 2019

A great service that was efficient and effective. Will be using again for sure as received quick quotes that were all very reasonable compared to mainstream couriers.

Thumbnail of user johna1326
GB
1 review
0 helpful votes
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July 3rd, 2019

Not rocket science, Post job... get quotes... choose one. On this occasion I had no issues with the service. A collect and drop off service. Will recommend.

Thumbnail of user laurar607
GB
1 review
0 helpful votes
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October 3rd, 2019

Brilliant site, excellent prices it's been a pleasure defiantly would use again in the future. Got my item delivered to me for only half the price of what I was originally quoted so I'm very happy!.

Thumbnail of user amandah394
GB
1 review
0 helpful votes
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September 24th, 2019

So much easier than organising road tax and insurance for transportation and cheaper.
Very happy.

But you do have some unreliable time wasters on this site.

Thumbnail of user eileent52
GB
1 review
0 helpful votes
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November 11th, 2019

Prompt, professional and very reasonably priced organisation. This company was unknown to me until 3 weeks ago. I recommend them if you require to move items.

Thumbnail of user emink
France
1 review
0 helpful votes
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October 29th, 2019

Thank you so much for your help and support.

It's been pleasure to do a business with you.

I thought they will bubble wrap but turns out that they wrapped only plastic roll.

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