• Shiply

Shiply

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Overview

Shiply has a rating of 2.6 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shiply most frequently mention customer service, phone number, and credit card problems. Shiply ranks 15th among Shipping sites.

  • Service
    99
  • Value
    92
  • Shipping
    89
  • Returns
    69
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
123
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How would you rate Shiply?
Top Positive Review

“Great service from start to finish”

Sarah B.
7/31/19

What a fabulous service. My furniture was collected on time and delivered in immaculate condition. Slight mix up and delivery day had to change but communicated well. I will definitely be using this service again. Highly recommended.

Top Critical Review

“Had to give a star to give review they are scammers”

Lynn G.
9/24/24

I was selling items on Gumtree. A potential buyer contacted me and wanted to use Shiply. They explained how it worked. They paid Shiply. Shiply paid me and arranged with me collection of items to delver to my buyer. But link sent for me to be paid my money wanted all my Bank card details including security number. Link then supposedly went to my Bank logging on page wanted me to put all my logging on details! I did not do this. When I queried with them they said they needed to verify who I was but I had no way of verifying who they were. Have reported and will not be putting my phone number on Gumtree again

Reviews (1,018)

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delivery service (16)
Thumbnail of user janm277
GB
1 review
0 helpful votes
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May 17th, 2019

Very positive experience, easy to track, easy to communicate and very safe delivery. I am recommending this service 100% and I will use it in the near future for sure.

Service
Value
Shipping
Quality
Thumbnail of user helent142
GB
1 review
0 helpful votes
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August 11th, 2019

A very useful and efficient service - gets you the information you require and then allows you to choose the best suited to your requirements. Will be using these guys again.

Thumbnail of user fabiof22
GB
1 review
0 helpful votes
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September 5th, 2019

Very efficient, trustworthy, professional and easy to use service. This made my quotations search very easy. I wasnt aware of this service before but would recommend this from now on.

Thumbnail of user alans352
GB
1 review
0 helpful votes
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July 4th, 2019

My request was dealt with promptly. Several bids were made for the job and the one I chose was amazingly efficient with good communications and pleasant and helpful delivery men.

Thumbnail of user henrys150
GB
1 review
0 helpful votes
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September 20th, 2018

I used Shiply to find a transport company to transport an antique table which had cost me £89. The freight company had quoted £73 to transport it.

The table was damaged in transit - a repair would cost £120

The transport company quoted 'Terms and Conditions' and offered £89 (the cost of the table) 'take it or leave it' and no refund of the freight cost. The damaged table is unusable - so I have been left £73 out of pocket.

The big disappointment for me is that Shiply have simply walked away - telling me that it's between me and the transport company. Clearly they do not have a service level agreement between them and their transport companies to ensure an acceptable level of customer service.

Shiply tell me that I must make a judgement based on the feedback score of the transport company involved (their clever algorithms calculate this) - in the case of this transport company 94.1%.

But what does this feedback score of 94.1% ACTUALLY mean? Does it mean that this is a great transport company company with a vast majority of satisfied customers - or does it mean that just 94.1% of the shipments get through unbroken so only 5.9% of customers go on discover that the insurance cover offered is inadequate?

Shiply - it is time for you to review your lists of 'approved' transport companies and implement a service level agreement that leaves your clients confident that they are protected if they choose a Shiply approved transport company

Thumbnail of user dougc714
Canada
1 review
0 helpful votes
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January 16th, 2023

This company is a joke, they have extremely unreliable drivers and even worst customer service and support. HotRod68 was the driver for my shipment which was a working dog to be picked up in South Dakota in late November 2022 and was supposed to be in Calgary a few days later. It is now mid-January 2023 and my dog still has not been delivered to me. The dog and transportation costs both have already been paid and the driver is now down in Texas with my stolen dog ($5,000USD). Shiply has done absolutely NOTHING to help resolve tracking down my dog, the driver or my money. For whatever reason she has sent photos of my dog to me while they are driving around and she is getting very skinny. HORRIBLE company with HORRIBLE drivers and people working for them.

Tip for consumers:
DO NOT USE SHIPLY

Service
Value
Shipping
Returns
Quality
Thumbnail of user urfanh
GB
1 review
0 helpful votes
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October 5th, 2019

Everything that was agreed was adhered to communication was prompt, no silly Questions and online forms basically item description dates and destinations required

Service
Value
Shipping
Thumbnail of user terryl289
GB
1 review
0 helpful votes
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December 9th, 2019

The driver collected from Fordingbridge on the same day as ordering and delivered to Sittingbourne the next morning. Very friendly driver. Highly recommended.

Thumbnail of user paulp442
GB
1 review
0 helpful votes
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June 13th, 2019

Quick easy to use saves a lot of time the guy who collected was very helpful as this was our first time using this service and we would use the service again

Thumbnail of user kieronj
GB
1 review
0 helpful votes
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August 26th, 2019

I was after a courier and stumbled upon this gem. I went through several direct sites and was quoted nearly double to what I was quoted through Shiply.
I will be using again if the need arises.

Thumbnail of user louh42
GB
1 review
0 helpful votes
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September 17th, 2019

1st time I've used shiply, so pleased I found it as it saved me a 500 mile round trip nightmare. I'm so so pleased with the quote I accepted and gentleman used.

Thumbnail of user tracyk114
GB
1 review
0 helpful votes
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November 26th, 2019

I have used Shiply for years on and off. Whenever I want something from eBay that cant be posted, I get quotes from Shiply and have never been let down. Brilliant idea.

Thumbnail of user angelae91
GB
1 review
0 helpful votes
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June 3rd, 2019

The whole process was really easy to use and the results outstanding. Saved a lot of money! The movers all have reviews and the guys we used were outstanding.

Thumbnail of user simont74
GB
1 review
0 helpful votes
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October 12th, 2019

A wonderful removals broker that always gets you a brilliant deal and a quality removal service. Have been using for years and it's quality every time.

Thumbnail of user alexc451
GB
1 review
0 helpful votes
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June 3rd, 2019

I have used Shipley on a few occasions now and always find the drivers to be very helpful and professional. I love the concept of it, and the fact it helps the environment too!

Thumbnail of user samd288
GB
1 review
0 helpful votes
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October 8th, 2019

Shiply provides the best value service providers. I would recommend shiply any time for sourcing transport service providers.
Reliable and cost effective

Tip for consumers:
Dont jump on the first to offer. Wait and you will get the best value.
Negotiate and you will get the deal and the price you want.

Products used:
Transport Services

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomj419
France
1 review
0 helpful votes
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September 26th, 2019

Service is quick and easy to use with full details of the prospective carriers to help with the buying decision. We will definitely use this service again and recommend it highly.

Thumbnail of user javeds5
GB
1 review
0 helpful votes
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January 2nd, 2020

Gives best prices from many drivers to get best price to transport goods. I am very happy with the site the way you get choice of prices and flexibility from vendors.

Thumbnail of user deeh102
GB
1 review
0 helpful votes
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June 3rd, 2019

A good and fairly priced service, items were stored safely until delivery slot was available.
Delivery men were friendly and very careful with the items.

Thumbnail of user michaelh1391
GB
1 review
0 helpful votes
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July 12th, 2019

Have used on several occasions and have been very pleased with the outcomes. Easy to use site and couriers have always been efficient and good value for money.

Thumbnail of user karenm1114
GB
1 review
0 helpful votes
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July 16th, 2019

Stu was brilliant he let me know the time he was arriving and sent me photos of delivery. He made it easy and reduced the stress. A very professional job.

Thumbnail of user keithw324
GB
2 reviews
1 helpful vote
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November 24th, 2019

Shiply deposits which i understand is there comission is far to high so now i will probably
Be looking at transport companys on there own so cutting out the middle man

Thumbnail of user whitneyf20
Canada
1 review
5 helpful votes
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January 7th, 2020

I used Shiply for a recent transport. On Shiply i found 407 drivers. They are a shell company that is very likely operating illegally in Canada from the US. They picked up my sprinter van and left it with the keys in it on the side of the road some 14 days later, I had to get the Toronto police involved. Long story short, I did get my van back after it being left in downtown Toronto for 5 days, and they never refunded me. Shiply did not help with this situation at all. They did not do their job and verify the companies they recommend or allow to operate on their website, this was obvious as 407 drivers was obviously a shell company, my mistake for trusting Shiply to be a intermediary. They do not offer any assistance during disputes, they took 3 days to reply to my email stating that my sprinter van was "stolen" when it was left in Toronto and the location was not disclosed to us. They did not offer a refund for their blatant incompetency and lack of verification of this company. They took no responsibility, So what value are they? The answer is none, they just take a fee and offer no assistance. Why bother using them and paying their fee is they offer absolutely no value and false sense of verification and safety.

Thumbnail of user tyn31
California
1 review
0 helpful votes
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July 7th, 2023

They do NOT screen the transportation providers on their website. My experience with Shiply and their provider was awful to the point of fraudulent. The first transportation company provided to me through their website did not pick up my vehicle yet made multiple charges to my credit card. I had to incur significant costs to store my vehicle and the fees to use a ride-sharing service to get around at my current location while I waited for my vehicle. Shiply did nothing to resolve the issue with the original transportation company and the bare minimum (transfer of my original deposit to a new provider). DO NOT USE THEIR SERVICES UNLESS YOU WANT TO BE SCAMMED.

Service
Value
Shipping
Thumbnail of user alessandrod26
Italy
1 review
0 helpful votes
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August 19th, 2019

Best way to find the best and cheapest courier to transport goods bought on eBay. Plenty of reviews help you find the best provider on the basis of your needs (ie most cheap, fast, specialist, etc).

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