• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,892 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user sarahs3867
Kentucky
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

I ordered a size 8.5 blue sandal and it was too big. I returned it using your label. Now I'm being asked to place a new order for a 8.0 sandal, which I hope will fit. I do not want to do that until my original order is refunded. I no longer trust this company.

Confusing and awful

Service
Quality
Thumbnail of user kathym1508
Massachusetts
1 review
0 helpful votes
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December 20th, 2021
Verified purchase

I never have an issue with Chewbacca ever! I did order sneakers for myself and my friend Francine so we could match but the color ended up being something a little different and that was my issue not yours

Thumbnail of user daves1824
Iowa
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

Overall experience was good. Just had an issue with the original discount code worming. They were quick to send a new code and that one worked fine. Overall, a good experience amd received what I ordered promptly.

They quickly resolved the order issue I was having.

Reason I chose this business:

Keen boots I wanted were on clearance.

Reason I chose this product:

I like the Keen boots

Service
Quality
Thumbnail of user audreyd213
Arizona
1 review
0 helpful votes
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January 9th, 2022
Verified purchase

My order says I ordered size 7 goalie gloves but when they arrived the tag in the gloves said size 8.

However customer service did respond pretty quickly and said they would resolve. Hopefully it works out.

Thumbnail of user pauls211
Wisconsin
3 reviews
0 helpful votes
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February 13th, 2023
Verified purchase

I had never ordered from Shoebacca before and was searching for a particular shoe and found it on Shoebacca's site. However, the shoes I ordered ended up being too small so had to send them back. I was very satisfied and impressed with the website and how easy it was to start my return and get a free shipping label. I will definitely keep this shoe website as a go-to site when ordering shoes!

Reason I chose this business:

I was looking for a particular pair of shoes and this site appeared, having the best price I had seen for the shoes I was interested in.

Reason I chose this product:

Cute, trendy style

Quality
Thumbnail of user jeffk1174
Michigan
1 review
1 helpful vote
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January 1st, 2023
Verified purchase

Easy. 1st time customer. Great deal. A little nervous at first since i never heard of this company and payment / order confirmation was different. But customer service was on point and product arrived as promised on time

Reason I chose this product:

Brand Experience

Service
Quality
Thumbnail of user dwighta82
Colorado
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

This was my first purchase (Keen) with Shoebacca. I have since ordered two additional pairs of Keens and recommended them to 3 people. They had the best price I could find anywhere, free shipping and free returns! I'll be back—actually I'm considering additional pairs while they are on sale to keep for when I need down the road.

Reason I chose this business:

Price and free shipping and returns.

Reason I chose this product:

Keens are my hiking shoe/boot and sandal of choice. I’ve been a raving fan for many years. I can count on the fit (I love the wide toebox).

Quality
Thumbnail of user amyc2374
Washington
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

I bought large and extra large just so I would make sure they fit cuz usually I fit bigger on the top. Both of these shirts are too big for me so maybe they do run true to the size. Plus it looks a little bulky not form fitting at all.

Quality
Thumbnail of user timothys1062
Colorado
1 review
0 helpful votes
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March 3rd, 2022
Verified purchase

Signed up for text alerts w them got a text jumped on there page found some shoes for $70 off( Asics gel Kayano 5 OG) w awesome arch support had to get a color that isn't my favorite but for the deal they got my sale shipped out quick in A1 condition. Recommend waiting for the sales some gd deals. Thanks

Thumbnail of user cherim117
Pennsylvania
1 review
0 helpful votes
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September 13th, 2021
Verified purchase

I was searching for a certain type of military boot. Most sites were either out of my size or overpriced. Shoebacca didn't show up as one of my top search hits so I didn't click on their site right away. However, I'm so pleased that I did! Ordering was easy, the price was right, and it seems like returns are also super simple (I wasn't sure on exact size so I ordered two pair and am returning one). Very happy I found this site!

Reason I chose this business:

They had the shoes I was looking for in the size I needed and the correct price point.

Reason I chose this product:

I read reviews on this particular shoe and it was the one I was looking for.

Quality
Thumbnail of user mariat736
Connecticut
1 review
0 helpful votes
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March 7th, 2021
Verified purchase

I found the shopping experience perfect and will order fro shoebacca again. The only thing that would hold me back is that the red pair of sneaker I ordered, are a dark pink. Am not sure how they became red in the description. So, I need to see shoes before I buy them. But, otherwise, everything was perfect.

Reason I chose this business:

Great prices for TOMS

Reason I chose this product:

I love TOMS and Addidas and can trust their product online

Value
Shipping
Quality
Thumbnail of user beal14
Michigan
1 review
0 helpful votes
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April 19th, 2021
Verified purchase

I was looking for Muck Boots without success until I found your site. They were reasonable priced, shipped quickly and looked great. However, they didn't fit like my other boots and I had to arrange to return them. The customer service personnel I spoke with was very helpful and arranged for return shipping without a problem. I will look on your site again in the future.

Very helpful and friendly. Quickly arranged for me to return the boots that didn't fit right.

Reason I chose this business:

You had the Muck Boots in the size I needed, but they didn't fit right.

Reason I chose this product:

I have horses and needed chore boots. My current pair was wearing out.

Service
Quality
Thumbnail of user alexandern7
California
6 reviews
26 helpful votes
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February 26th, 2017

I recently had my favourite Puma shoes stolen and was desperately looking for somewhere to buy the same pair. I found them on Shoebacca for a great price but was skeptical considering the vast amount of negative reviews here. First pair of shoes arrived but was a little tight. Mail to the customer service, received fast reply with prepaid return label. Reordered the correct size and got them in a few days. Shoes are great, exactly like my previous pair at half the price I paid back then. Will definetely use this site in the future.

Thumbnail of user sj604
Tennessee
1 review
0 helpful votes
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February 2nd, 2021
Verified purchase

I was extremely pleased with my sneaker purchase from Shoebacca! Shipping was within a week of order placement. Shoes ordered were exactly what was pictured on the Instagram ad. I thought there was a catch or this was a fake website, but it is truly legit. Please don't hesitate to order. I'm about to place another, myself!

Reason I chose this business:

The incredible price points for name brand shoes.

Reason I chose this product:

This is a unique style of Asics in bright colors that caught my attention. Had to have them to match with several different outfits and workout clothes.

Value
Shipping
Quality
Thumbnail of user courtneyb64
Minnesota
1 review
1 helpful vote
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September 9th, 2016

Not a great company. I had a box of three brand new shoes get misplaced in a relocation... still in their original shipping box with shipping slip and everything. Issue is, I found it SEVEN DAYS after their 365 day return policy. An upstanding company would understand and make some sort of offer to accommodate. No offer of if I paid for return shipping or a percentage of what I paid or even credit for anything. Too bad, so sad for me and anyone else that is human. Just go somewhere else for shoes. Their customer service is nothing but shoecacca.

Thumbnail of user jons670
California
1 review
0 helpful votes
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May 26th, 2021
Verified purchase

This was strictly a drunken purchase and I had completely forgotten about it. The ad was basically a pop up on a sports site I frequent regularly. The shoes came surprisingly fast and overall look great, Im fairly positive the sole design is was got me to click, they are decently comfortable but due to the composition of the sole( it's ALMOST a hard plastic), they would be sketchy at best to do anything else but walk around and receive compliments (which I get every time I wear them). I'll definitely look to buy from again just with a sober eye.

Quality
Thumbnail of user melissap840
Texas
2 reviews
0 helpful votes
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December 22nd, 2023

First time customer! Ordered 1 item on December 5th. They charged my debit card. Received an email that there were "system synchonization issues". Advised to cancel my order. Given refund. Placed 2nd order immediatley after cancelling first. Debit card charged. Once again, got an email there were yet again "synchronization issues" with the order. So Shoebacca cancels my 2nd order WITHOUT my permission. Horrible experience. Be VERY careful before ordering and save yourself TONS of frustration!

Tip for consumers:
Be very careful when ordering from this site!

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user ellenn59
California
1 review
0 helpful votes
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April 30th, 2021
Verified purchase
• Updated review

The product was not quite what I wanted. So I called to find out about the return process. I must have called after hours and was on a loop... I stuck with trying to wait for an operator for over an hour. My bad. I called back the next morning and got right thru. You should have a recording that says it is after hours please call back between the hours of x and y!

The rep was very efficient and helpful!

Reason I chose this business:

You had the shoe I thought I wanted.

Reason I chose this product:

It was what I thought I wanted!

Service
Quality
You had exactly what I wanted and the purchasing process...
April 19th, 2021
Verified site experience
• Previous review

You had exactly what I wanted and the purchasing process was easy peasy!

Reason I chose this business:

You had the shoe I wanted.

Reason I chose this product:

It was exactly what I wanted!

Thumbnail of user christyx7
California
5 reviews
0 helpful votes
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June 22nd, 2023
Verified purchase

Loved the boots I ordered, but they were about 1 size too big. You have to return your order and then place another order, which is a little different but still worked. Still waiting on the right size to arrive.

Reason I chose this business:

Show options

Reason I chose this product:

What I was looking for.

Quality
Thumbnail of user arielb1
New York
1 review
1 helpful vote
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March 27th, 2012

I bought from these guys, and yes my stuff did arrive. In the size and color I picked, so I am very happy with that. Less happy that it took about a week to arrive. However, I did pick the cheapest shipping method, but I guess I got so spoiled by a "zapata" seller on the web. Anyway, you can totally shop with these guys, just don't expect overnight shipping, if you didn't pick that method.

Thumbnail of user natashap168
Pennsylvania
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

I received my first order, the boots were unfortunately too large. I am planning to send them back, in the mean time I have ordered the correct size— and hope they will be here in time for Christmas!
Thank you!

Thumbnail of user noeliar8
Texas
1 review
0 helpful votes
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February 13th, 2021
Verified purchase

Although I had no problems with the ordering process, how ever, I find my self having to return this item because I was not completely satisfied with said item. I'm waiting for return process and credit. Thanking you in advance.

Only problem was that I have to wait for mail back label about 2 weeks....and refund.... not happy ☹️

Reason I chose this business:

I have purchased several times from this company with no problems.

Reason I chose this product:

The price was within my budget range and thought I would try this brand.

Service
Value
Shipping
Quality
Thumbnail of user ancao
Illinois
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

Great to find variety of shoes in extra wide sizes. A little nervous about timing of the shipping since the order showed "in process" for about a week. Called customer service and they sped up the process with their warehouse. I received the order in the next few days.

Reason I chose this business:

Availability of extra wide shoes

Reason I chose this product:

Style and price

Service
Quality
Thumbnail of user charlenal
California
1 review
0 helpful votes
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April 7th, 2021
Verified purchase

I wear a size 9 in all shoes and I ordered the black Harley boots in a 9 1/2 going large because I like to wear socks with my boots and I could barely get that boot on and it was so tight in the ball of the foot area. I wore them for the day just to try to see if they would stretch out but they are definitely not as true size. Disappointed because this is actually a Harley-Davidson labeled boot.

Reason I chose this business:

I was looking for a specific boot and it showed that you carried it

Reason I chose this product:

I needed a new boot for riding on the back of a motorcycle to keep my feet protected.

Quality
Thumbnail of user michaelc8389
California
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Two items were originally ordered on April 8,2023, purchased confirmed via Amazon. Only one item was delivered in the shipping box. Two phone calls to Shoebacca CS were attempted during posted business hours, no answer. Detailed email with photos describing situation sent to Shoebacca CS, no response. Contacted Amazon, and after some effort received a full refund of the missing shoes.
On April 19th, re-ordered and paid for the original missing item directly from Shoebacca, paid for expedited shipping. Replacement product was received without issue on April 21,2023.

See comments above. No answered phone calls after multiple attempts. No response to email.

Reason I chose this business:

Appreciate Shoebacca's large selection and aggressive prices of the great PUMA gear.

Reason I chose this product:

I'm a life-long PUMA collector.

Service
Quality

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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