• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

Instant Feedback

32,892 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user tomc1302
Florida
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

I ordered 3 pairs of asics running shoes and 2 were shipped correctly but the 3rd was not the right
Style or size. Shoebacca promptly sent me a return label but I had to locate a UPS store and take them
there.The credit was issued as soon as they received the returned shoes. Customer service was great
But the shipping dept. needs to be a little more careful.

Reason I chose this business:

I have ordered previously and the prices and service was very good.

Quality
Thumbnail of user megand323
Missouri
1 review
0 helpful votes
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September 11th, 2021
Verified purchase

I was not familiar with Shoebacca prior to this purchase. Because of that, I checked first to make sure they were legit and apparently I've been missing out on some good finds because they totally are.
Found the shoes in the size we needed and no one else had them! Shipping was super fast (we did expedite because we needed them for a bday gift) and we received them in time. They were exactly what she wanted!

Didn’t receive a tracking number so the rep tracked them, confirmed delivery date and then emailed me they tracking number.

Reason I chose this business:

Had the style and size we were looking for and no one else did!

Reason I chose this product:

This was a gift and the recipient loved them. Great find!

Service
Quality
Thumbnail of user marshag98
California
2 reviews
0 helpful votes
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April 28th, 2023
Verified purchase

I ordered two pair of Sperry's. The turquoise moccasin fit perfectly and is very comfortable. The blue ice metallic was so tight, my foot would not go into it. They are both size 8 medium. And made by the same company. They are both beautiful, and just the colors I was looking for. I am only sorry that I cannot wear the blue ice metallic pair.

Reason I chose this business:

Found you on s Google search for blue metallic shoe.

Reason I chose this product:

Wanted blue metallic shoe. Found the turquoise quilted moc and liked them too, so ordered both.

Quality
Thumbnail of user johnm3556
Illinois
2 reviews
11 helpful votes
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October 23rd, 2019

I have enjoyed the service and promptness so far. The prices are very reasonable and return policy is reasonable, unlike some that say " restocking fee" It's posted in return policy, take time out to read vs writing bad review. I bought like 5-8 pairs so far and happy with most and returning a couple. The " Zoots" ( which I never heard of) are the most comfortable shoe I have ever put on my feet. Thanks Shoebacca

Thumbnail of user jillh168
Jill H. – Shoebacca Rep

Thanks for the awesome feedback! We will be sure to share with the team!

Thumbnail of user kimalenek
Ohio
1 review
0 helpful votes
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June 4th, 2023
Verified purchase
• Updated review

Poorly made shoes. The shoes do not match in size and as well as embellishment like where you put a toe in one toes huge and the other toe is small. My husband paid for them all almost $300. He is pissed.
How do I send them back?

They have not responded

Reason I chose this business:

Priceing, variety, helping others, what's the price is being lower I could order more and hopefully help others get more the more I order the more they get. I love the little daisies on my shoes and I got a little blue shoes that kind of look like gym shoes they are very comfortable I got my husband a pair of slip on shoes that he loves they're comfortable that's the only three that bit that I can keep the rest I need my money back for which I spent over $300 on them so please help me get them returned thank you very much and I'm don't mean to be mean and I'm sorry.

Reason I chose this product:

I love their shoes I've been taking with Tom's shoes for several years now I like the idea I can buy the shoes and they get to have buy one they give one. Being supportive shoes and look so cute I can't go wrong. My husband needs supportive shoes he's a diabetic and we've got to keep his feet healthy.

Service
Things are spread out
May 25th, 2023
Verified site experience
• Previous review
Reason I chose this product:

My favorite

Thumbnail of user margaretj428
North Dakota
1 review
0 helpful votes
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April 11th, 2021
Verified purchase

I needed some boots that would let me kick hay and goat poop out of the way of the gates every morning (so that I wouldn't get hay in my shoes). These are perfect! They fit great, they're comfortable, they were exactly what I was looking for. Thanks!

Reason I chose this business:

Because you carry Muck Boots.

Reason I chose this product:

Because they contained no animal products and looked like what I needed.

Quality
Thumbnail of user drewm153
California
1 review
0 helpful votes
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May 9th, 2021
Verified purchase

I was surfing the internet for long sleeved t-shirts with an spf rating for hiking and came across Shoebacca. The shirts looked good and the price was excellent so I ordered 3. The order arrived a day before expected in good condition and imagine my surprise when I saw the shirts were made in the USA, a special bonus. I'll definitely order here again.

Reason I chose this business:

Product, price.

Reason I chose this product:

It was exactly what I was looking for at a good price.

Quality
Thumbnail of user michelleb2796
Texas
1 review
0 helpful votes
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July 18th, 2021
Verified purchase

I got some vegan continental 80 shoes and they're perfect! I was a little skeptical of ordering adidas shoes for a site that's not adidas, but shoebacca proved I should've have no worries ordering from them. They are definitely real adidas came in the adidas box and everything and it came super fast.

Quality
Thumbnail of user michaelm9072
California
1 review
0 helpful votes
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March 25th, 2022
Verified purchase

Was looking for a new pair of new balance work shoes and everybody only had him in extra extra wide. I finally found them on Chewbacca the only place at a great price. I think you and I feel thank you extra ways you just don't work for me I People around too much so, thanks again excellent service fast delivery loved everything about it.

Thumbnail of user williamv967
Washington
1 review
0 helpful votes
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April 10th, 2023
Verified purchase

UPS delivered the box it came in to include the box the boots were in all wet and soggy. I don't why or how this would happen. My front door is under cover and does not get wet from rain or any inclement weather. Further more that day it hadn't rained.

Reason I chose this business:

Best price and speedy delivery.

Reason I chose this product:

We wanted what we would consider the best available.

Quality
Thumbnail of user matthews1725
Texas
1 review
0 helpful votes
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November 19th, 2021
Verified purchase

The shoes were way too big. Im not even sure they're true Pumas. They have marks on then like they've been worn or handled before and the return 8s a pain in the behind. I don't have the box or order number and the website didn't keep track of my order.

* Shoebacca attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user mariahj48
Minnesota
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

The boots were fine. The box and boots came with dust covered all over them though. Not a huge deal but I've just never had that happen. The price was significantly cheaper than Zappos though for some reason so I'll take the dust for that

Reason I chose this business:

Looking for the same boots I saw on Zappos. It they were cheaper.

Reason I chose this product:

Thought they were cute

Quality
Thumbnail of user robertg3990
California
3 reviews
0 helpful votes
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November 22nd, 2022

Great value. Excellent service I have ordered from here a number of times and have never been disappointed. They offer a quality product and excellent service. I especially look for sales because that's when you can get real bargains.

Thumbnail of user nh211
Minnesota
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

I wanted to buy replacements for my hiking boots and at the sporting goods stores they were a lot more $. Shoebacca had the best prices and the boots are exactly what I was looking for. Fast shipping too!

Reason I chose this business:

Best prices

Reason I chose this product:

Used brand in the past and I new it was good quality

Quality
Thumbnail of user lizm625
New Jersey
1 review
0 helpful votes
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July 14th, 2021
Verified purchase

Both shoes arrived in the same box within a week of me placing the order! I was pleasantly surprised when I saw an email in my inbox telling me that the shoes would arrive two days after being shipped.

Reason I chose this business:

Because they had great prices!

Reason I chose this product:

I was looking for a waterproof shoe because I hate— absolutely HATE— wet feet. I found my Seavees and didn’t think before I clicked buy. It was a great choice. My feet are both fashionable AND dry! Thanks guys

Quality
Thumbnail of user timothyp498
Maryland
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

I'm a little iffy about purchasing name brand shoes from sites I'm unfamiliar with, however I have been looking for this particular pair of shoes in my size for some time now and came across this site. Took a chance and I'm glad I did

Reason I chose this business:

You had the shoes I wanted and in my size

Reason I chose this product:

Had my size in the shoe I needed.

Quality
Thumbnail of user amys1671
New York
1 review
0 helpful votes
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April 10th, 2021
Verified purchase

Nothing really to describe. Went looking online to replace a jacket I bought several years ago from Walmart and what I searched for, your company had. Very pleased with order, from start to finish and love my new jacket.

Reason I chose this business:

Was suggested by search engine for the item I wanted.

Reason I chose this product:

To replace older jacket that had just torn up.

Quality
Thumbnail of user stacyw203
New York
1 review
0 helpful votes
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February 24th, 2021
Verified purchase

My daughter had a growth spurt and needed nee shoes. Shoebacca had sizing charts and we were able to sort by size and style and find 3 pairs of shoes that fit well. She's received compliments on her shoes.

Reason I chose this business:

We purchased shoes this summer for the family and we were pleased.

Reason I chose this product:

Quality brands and nice styles.

Service
Value
Shipping
Quality
Thumbnail of user josepha1651
Australia
3 reviews
0 helpful votes
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November 18th, 2022

Amazing customer service! I have ordered from here multiple times and the service is always amazing. Shipments always arrive on time and sometimes even way faster than expected. Sizing can be tricky but it's clothing so it's to be expected. Keep up the great work!

Thumbnail of user keiths488
Mississippi
1 review
0 helpful votes
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August 10th, 2020

I've ordered five pairs of sneakers. I've learned through trial and error to order a full size up as the first couple of pairs were too small. (I think they're sending me the European 9 1/2:-) Luckily, the smaller shoe fit my son, so I didn't have to return them.

I find the sneakers to be of good quality. I have not had to deal with the customer service side of the business, so I have no feedback on that.

Thumbnail of user jillh168
Jill H. – Shoebacca Rep

Thanks for the feedback! Most all of our shoes are in US sizes. The exception would be brands like Birkenstock which are manufactured in Europe and are displayed on our website in European sizes. It sounds like your shoe may be running a bit small causing the fit to be off. I'm glad they fit your son but we do offer free returns should you ever need to return a pair.

Thumbnail of user reginae60
Kentucky
1 review
0 helpful votes
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April 22nd, 2021
Verified purchase

I've been eyeballing these shoes for a few months and finally decided to purchase. They are very comfortable and after reading the reviews prior to purchasing, I'm glad I ordered a larger size. They run small.

Reason I chose this business:

Social media advertising

Reason I chose this product:

I like the style if the shoe

Quality
Thumbnail of user donaldm1487
France
3 reviews
0 helpful votes
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November 16th, 2022

Easy, quick, great quality and at bargain prices. Every product was as advertised and of high quality. Very easy process with safeguards for those of us who can easily screw up the ordering. Good follow-up and very fast delivery.

Thumbnail of user amyg1100
South Carolina
1 review
0 helpful votes
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October 6th, 2021
Verified purchase

The ordering process was easy start to finish! We were unable to find the throwing shoes in her size anywhere else because it was an average size and out of season. The shoes arrived quickly. I will be ordering from them again!

Thumbnail of user ferdinandr9
Arizona
1 review
4 helpful votes
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November 16th, 2017

This will be my second shoe purchase from this site, first had no issue. The 2nd shoe i bought did not fit right, i mailed the shoe back paid $11 for USPS, shoe sent was not in original box. Waited for their reply... waited... waited... called customer service, just to find out that they sent it back, because it's not in it's original box. Now cannot get a refund or exchange. Never again Shoebacca!

Tip for consumers:
If it's under $50, you'll have to pay for shipping to return an item!

Thumbnail of user hikingp
Colorado
1 review
0 helpful votes
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February 4th, 2021
Verified purchase

I am extremely thrilled that I ordered this pair for work where I constantly walking est. 10 miles per day. This took hardly anytime to break in. My feet were comfy and warm and happier than ever! Love love love this deal

Reason I chose this business:

Great deals at all times for any occasion/profession

Reason I chose this product:

I was looking for a steal in walking boots, especially for winter/on snow.

Value
Shipping
Quality

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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