Shoebacca

I was pretty hesitant to order from Shoe Bacca after reading the negative reviews. I placed my order on a Friday evening and received it on Tues. My shoes were perfect as ordered. Nice job ShoeBacca. I will be back!

Easy selection and multiple payment options. Also, the product was in new condition. I didn't think that they would be smaller than expected for a men's 8.5M. I wear an 8.5M for women and they fit, but slightly too wide.

I was hesitant to use this company because of all of the negative reviews that I read online. But, I decided to risk it because the hiking boots that I wanted were 40% off, saving be a total of around $100. I found ordering to be very easy, and completing my order Monday eventing, I received them on Friday as expected. It was a 3 day delivery from Texas to Northwest, Ohio. In conclusion, I wouldn't hesitate to use this site again.

I ordered my item on the shoebacca ebay store but had the website open and only after realized I would get a better price direct from the website. They were kind enough to cancel my ebay order and allow me to save more by purchasing direct. I will definitely recommend.

I had never heard of this place before coming across their Ebay store. I ordered the same pair of shoes that they advertised on Ebay for less and still offered free shipping. I received the shoes in a timely manner, received email updates and the shoes were exactly as described.

I ordered my running shoes on line. After giving the OK to PayPal, the shoebacca site said there was an error and the order did not go through. Yes, they still took my money from PayPal. After trying to get in touch with shoebacca every day for a week ( calls and email) I decided to fight through PayPal.
Finally heard from Shoebacca that they will refund the money... that was over two weeks ago and still no refund or follow up from them! Do Not Buy From Them!

I wear a size 1 1(US), but these 11 D size shoes were too small and not wide enough. And they only had D in size 11. So,, I took a chance. I would have returned them, however I only paid $29.95 per pair for 2 pairs. And the is a restocking fee that makes it untenable. But the shoes are nice for the price.

I bought a pair of reeboks from this site for 50 dollars off and they came within the estimated shipping time. The price is really good on the shoes and they aren't fakes. The only problem I had with my experience, which i heard many other people say, is that the customer service didn't meet my expectations. The first time I placed the order it did not go through so I called customer service but they would not pick up 3 times in a row. And after I finally reordered the shoes, my order conformation email stated I would be getting an email letting me know when the shoes were on the way. I never got this email. Other than that the site is good and trustworthy and I would probably buy from it again

All good so far;
This is my first order placed with Shoebacca and I'm very pleased with the way this transaction happened; fast delivery, very competitive pricing, additional rebate and finally, I'm happy with my purchase. I'll definitively check out this site next time I plan to buy shoes.

Well trying to get a shipping label don't have a printer so they send an email to go somewhere to print it usps store charges 8.00 not paying a ridiculous fee. You offer a free shipping label to be sent in the mail still haven't recieved it. Never again will I order from this company again.

Bad customer service got told to head to usps for 8.00 shipping label. I said no you can send me via mail out a shipping label the first rep says I can’t do it hung up. The second person I got was extremely nice said I’m sending it to you three mail might take a few days still waiting been since Monday.

Neither my usual snow boots nor my hiking boots could prevent slipping on the icy pavements and paths that have descended on New York City and Central Park in recent weeks. After a bad fall, I ordered pull-on cleats, which did a good job, but I could not walk on my wooden floors nor across the marble hallways without scratching them up, and they were not so useful on paved sidewalks that were a mix of clear and icy. So having learned about the amazing Vibram Arctic Grip, I bought a pair of Muck Boots from Shoebacca that have the Arctic Grip soles. I wish the boots had come in a size 10 1/2, since the 10 would undoubtedly have been too small and the 11 is quite roomy. But thick socks have remedied that and the boots, though very big and rather ungainly-looking, give me plenty of support, and I can walk much more confidently on icy paths. I plan to keep these as my go-to ice boots.

Ordering was easy, site easy to navigate. The boots I ordered were exactly what I was looking for. Great price on the boots, actually about 40 dollars less than what they would have cost in the hunting store. The fit was perfect! Will buy from shoebacca again!

Contacted because the info I had received via email said my boots were shipping, and no other response after 3 days. Contacted to get status on order. Customer service was great and courteous. My boots were received in about 3 days after the call.

We also used a Groupon to order shoes and need to exchange a pair that did not fit my daughter. Customer Service has been unresponsive. It says all over their website how to return shoes it to click a "return" button under your account but this button does not exist under My Account and I cannot get a response or a person on the phone to help me. Customer Service for this company is non-existant. Do not use them.

I was impressed by how fast and good the service was with this company. They constantly kept me updated on my order. And it arrived very fast. Unfortunately I didn't keep the shoes, but that was a problem with the manufacturer of the boots, not the store. I would definitely use this company again. They made the return process very easy also. Definitely an A in my book!

It is very difficult to return items to Shoebacca. I saw no way to generate a return label from any email sent. So I had to call customer service. They said a label was sent to the closest UPS store but it was not there and they did not know what I was talking about at UPS. Now it is happening again with another order for which I never received an email at all

Customer service person was nice and apologetic but the whole system is bad. It is now happening a second time and I’m having trouble returning the second pair of shoes. Never received an email with an order number for the second pair and customer service thinks I’m still trying to return the first pair

I ordered gold Stan smiths shoes and received them in a timely manner. Only issue was the placement of the shoes in the box. They might've been shifted around during transit, but one shoe was on top of the other, creating a crease on one shoe. It's nothing too bad though. Loved the site.

The actual purchase from the website was very smooth. I received an order confirmation through email, but never received any shipping notifications or follow-ups after that. It was very hard to get any sort of update on my order after that because I did not have an account and made the purchase as a "guest". The order itself and product was great. The communication was lacking a little.

I recently purchased a hoodie from shoebacca only for it to be too big for me. The ease of returning was a breeze. I reordered the hoodie in a smaller size and received it in a timely manner. I was only given credit back on my source of payment within a few days. I really wished they had an exchange program where it would be so much easier for customers like us. Keep up the great work that shoebacca does. Bravo!

awesome service.

So happy! I got Cole Haan shoes at clearance prices. One thing that could've made my shopping a better-informed one was in providing a clearer description of the loafers I bought. They were described as "leather", thus leading me to believe they would be smooth, full-grain leather. (The pix were not very clear.) Instead, I received suede leather shoes! While I do love my loafers, I would have preferred to know in advance that they were suede, as this leather requires a lot more care.

The shoes are great and they were a very good deal. My complaints are with UPS. I was informed of a scheduled delivery on Saturday that never happened and the same on Monday. More annoying was the status on the tracking site informing me of attempted delivery that never took place. I was home both days and no attempts were made. Other than that, the transaction went fine.

In the winter I require footwear with great tread as I live in Erie, PA. On the lake. My last pair of boots lasted three winters. I was so happt to find exactly what I wanted on sale, and delivered within a week.

I ordered shoes in my correct size the first time around from Shoebacca via amazon and I received the wrong shoe. After tons of emails, and time and even a return fee to amazon. I did get my shoes. When I started a new dialogue, to Shoebacca's credit, they gave me a refund but I would have appreciated the correct shoes the first time around and not waiting.

At first, they were very unhelpful but then I started a new email chain and shoebacca was helpful.

This store has tons of options for my love of shoes!. I'll continue to shop here because I know if I have any trouble, customer service team will take care of my issue. Thanks so much to Trenice and Carlos for being personable.