• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,892 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user beverlyp536
Arkansas
2 reviews
0 helpful votes
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February 17th, 2023
Verified purchase

The shoes I ordered were so good looking and they are so very comfortable too. Many friend's have made mention they have not seen any shoes that are so well made and waterproof at that. I proudly spoke up and said this is my first time experience with Shoebecca Co.They said, they were gonna go to your website and shop.They were just like me they have never heard about Shoe Becca Co.

Reason I chose this business:

The shoes are different and colorful and waterproof! Well made too!

Reason I chose this product:

Waterproof! They had my size, shipping was so fast too!

Quality
Thumbnail of user thomasp2264
Texas
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

Fast delivery and updates. I didn't look at the picture closely and got a pair of Saucony Shift 2. Half l white & half black. I thought they would be all black but upon review I got what I ordered. Maybe I'll paint all black.

Reason I chose this business:

Product Price. Free delivery

Reason I chose this product:

Online reviews

Quality
Thumbnail of user jonathanh742
Maryland
1 review
0 helpful votes
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August 30th, 2021
Verified purchase
• Updated review

Great prices fast delivery and I wear a size men's 14 which is hard to find in some nice looking shoes and you guys been having stuff I been wanting for so long that I can't find in store or online keep up the good work

Reason I chose this business:

You always have my size which is a Big size and great deals and fast delivery

Service
Quality
Great prices fast delivery and I wear a size men's...
August 19th, 2021
Verified site experience
• Previous review

Great prices fast delivery and I wear a size men's 14 which is hard to find in some nice looking shoes and you guys been having stuff I been wanting for so long that I can't find in store or online keep up the good work

Reason I chose this business:

You always have my size which is a Big size and great deals and fast delivery

Thumbnail of user chloeb165
Colorado
1 review
0 helpful votes
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February 24th, 2021
Verified purchase

There's white threads on the front of the shoes that I thought should have been cut off but it seems to have frayed some seams. But it looked bad with the white strings so it's alright but I'm not sure why it came that way

Reason I chose this product:

They match an outfit

Value
Shipping
Quality
Thumbnail of user poohb1
Illinois
1 review
0 helpful votes
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February 26th, 2021
Verified purchase

I've order this item 3 times. The first time was my mistake because I clicked the wrong size son they were too small. The second time I selected my correct size and the shoe was way too big. So if you all could tell us if the shoe runs small or big that would be helpful in selecting the right size.

Reason I chose this business:

Great prices, great products, fast delivery.

Reason I chose this product:

They look stylish.and comfortable.

Value
Shipping
Quality
Thumbnail of user jenniferf1645
Texas
2 reviews
0 helpful votes
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May 2nd, 2022
Verified purchase

We had a quick delivery. Thank you. I would have loved a way to track the shipping I tried to log on to my account but it didn't show the order. The shoes are gorgeous I am giving a pair to my sister for mother's day. Thank you for getting them shipped so fast.

Thumbnail of user jeromeb208
GB
5 reviews
1 helpful vote
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February 11th, 2023

Shoebacca has been one of my favorite places to shop for shoes for a long time. They have a lot of shoes and accessories, so it's easy to find the right ones for any event. Their customer service is great, and they always help me find what I'm looking for. It is a great place to buy shoes.

Thumbnail of user davidk3435
Texas
1 review
0 helpful votes
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August 18th, 2022

I ordered 3 polo shirts from Shoebacca. They shipped 2 shirts to me - both the wrong color and the wrong size. The overall quality of the shirts was average. I contacted them by phone, they answered quickly, and return shipping was free (although I never should have had to bother with that). My order was $35, yet they only credited me $6. I had to call them again to get a full refund. I would not do business with them again.

Service
Value
Shipping
Thumbnail of user nickeyp1
Indiana
2 reviews
0 helpful votes
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November 26th, 2021
Verified purchase

I bought ASICS. Five minutes after making the purchase a deal was sent to my email that added 6 pair of Asics socks with each order. I asked to be included in this offer but was not. This was a disappointment. I did receive the shoes and glad I read the customer comments and ratings. One recommended getting a 1/2 size larger because the shoes ran small. I did and good think. They fit with no room to spare. If I would have ordered my usual size they would be too small and be coming back.

Thumbnail of user kennethp799
North Carolina
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

The colors are vibrant. But either the shorts were in storage too long or weren't produced properly by pressing with enough heat. Glad I have a heat press. Smh. Haven't even washed yet and decals peeling

Reason I chose this product:

Looking for basketball shorts and I like the price

Quality
Thumbnail of user sethk82
Maine
1 review
24 helpful votes
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January 4th, 2019

Ordered a pair of boots week an a half ago. Paid for 2 day shipping. Total amount is 296 dollars. And nothing. Not even shipped yet. Keep getting generic, robotic responses designed to shut you up. Ive never delt with anything like this. They do not care at all about the customer. I have no idea what to do. If it was 40 bucks id chock it up to live and learn but i cant and wont walk away from 300 bucks. Im at a loss...

Thumbnail of user geraldinea72
California
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

Can't believe I got the Sanuk black yoga mat slip ons for $14! And with a free baseball cap to booth! This was my first time buying from Shoebacca so wasn't expecting a lot but my order came in 3 days! Amazing!

Reason I chose this business:

Googled Sanuk shoes and your store came first on the list

Quality
Thumbnail of user dominicv9
Washington
2 reviews
2 helpful votes
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February 8th, 2018

Ok they didn't sent the tracking info they are probably really busy. Once I emailed they sent me the info I needed, free shipping took a little over one week from the day I ordered... no biggie I found a great deal over 50%off shoes cost 150 everywhere I seen them found them here for 65. So what they don't answer the phone. Small price to pay for a great deal. I will look here first when looking for new kicks!

Thumbnail of user davidr505
David R. – Shoebacca Rep

Dominic, thank you so much for allowing the chance to have your business and hope to be able to hear from you in the future!:-)
Shoebacca

Thumbnail of user mc247
New Jersey
6 reviews
3 helpful votes
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June 7th, 2018

I am so happy with my purchase. I bought from ShoeBacca because I couldn't find the Adidas Superstar in white lenticular anywhere. I have only seen the ugly green/pink lenticular at footlocker, but no sign of the pretty blue cool toned ones. They are like unicorn sneakers and I love them. ShoeBacca was very friendly and up to date on my shipment and package. They even sent me two different coupons to use. I like supporting this company, it is actually a small online company that started helping others afford shoes. I didn't know that until I looked them up before I purchased from them. Much better than supporting a mall store! :)

Thumbnail of user annaa1162
Idaho
1 review
1 helpful vote
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March 21st, 2023
Verified purchase

Received the low Keen Targhee shoes I ordered for my kiddo and he decided they fit him now (as I had suspected his old ones were too small). We have had great luck with the shoe, albeit because of it's waterproof nature their feet can get a little toasty but that happens in all shoes we've tried (included extra vented sandals). Hoping we get great use and longevity and can pass along to the younger brother as we've been able to do with the last 2 pairs.

Reason I chose this business:

Good price on the shoes I was intestinal in buying. Shipping was included, and by combining some socks I was able to get a PayPal discount for a minimum purchase order. In addition, the expected arrival was reasonabley quick.

Reason I chose this product:

Previous good experience with the shoe brand and model, and the socks looked fun and like the size will fit a while

Quality
Thumbnail of user jamesd834
Connecticut
1 review
3 helpful votes
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March 4th, 2019

Although there are poor reviews of the shoebaca site my experience was Excellent! I ordered 4 days ago opted 3-7 day delivery, True Story the shoes are great to excellent quality. (Diadora sneakers) I received confirmation of purchase n tracking info almost immediately n within 24hours. Over all very satisfied with this purchase from Shoebacca. Thanks again

Thumbnail of user linshengy
Michigan
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

I ordered a very nice Microfleece Jacket from Shoebacca which only cost me $12.95+tax, free shipping and a free gift - Argon Cap. Nowhere you could get such unbelievable deal. I just bookmarked the website and definitely will shop there for more great deals.

Reason I chose this business:

Good design with amazing price

Reason I chose this product:

Good design with amazing price

Tip for consumers:
I just bookmarked the website and definitely will shop there for more great deals.

Products used:
I ordered a very nice Microfleece Jacket from Shoebacca which only cost me $12.95+tax, free shipping and a free gift - Argon Cap. Nowhere you could get such unbelievable deal.

Service
Value
Shipping
Quality
Thumbnail of user debbies455
Illinois
4 reviews
0 helpful votes
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May 26th, 2023
Verified purchase
• Updated review

I was sent the wrong shoes and now I have to locate a ups location to send them back. The shoes I ordered are now out of stock -- except for the company's ebay and Amazon stores that appear to have plenty -- but exchanging them for what I ordered was not possible. I found another source and bought them elsewhere. I won't be purchasing from Shoebacca again. Trying to find time to get them to ups.

The rep was very understanding but had no way to make it happen. His service was great.

Reason I chose this product:

I wanted them.

Service
Quality
Found the shoes I was looking for at a phenomenal price
April 16th, 2023
Verified site experience
• Previous review
Reason I chose this product:

I wanted them.

Thumbnail of user ninal115
Texas
1 review
0 helpful votes
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January 12th, 2021
Verified purchase
• Updated review

Boots arrived on time, but the boot shaft is rediculously to small. I've bought many Laredo boots and have never had this problem before. I am an avid walker and have normal size legs. My calves bulge over the top of these and if I'm trying to wear leggings with them it looks like my boots are made for a child.

Reason I chose this business:

Better price

Reason I chose this product:

Beautiful shoes

Value
Shipping
Quality
Great deals!
December 3rd, 2020
Verified site experience
• Previous review
Reason I chose this business:

Better price

Reason I chose this product:

Beautiful shoes

Thumbnail of user erikg120
New Jersey
1 review
0 helpful votes
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June 25th, 2021
Verified purchase

I ordered (2) pair of size 10 shoes and when they arrived, although labeled as size 10, they certainly didn't fit like size 10s as they were way too small. After talking with Shoebacca they indicated that I could not simply exchange them for another size or even receive a store credit, but could only have my credit card reimbursed. Typically this wouldn't be a problem, however I used a gift card that was now empty so I had thrown it away. Terrible customer service. I guess I will donate the shoes. Lesson learned... Stick with Amazon or Zappos.

I could not exchange the shoes for a different size or even receive a store credit. I could only get my credit card reimbursed, which didn't help me since it was a gift card that I threw away since it was empty. Not much customer service there. Stick with Amazon or Zappos.

Reason I chose this business:

I clicked on their online ad. Big mistake.

Reason I chose this product:

Appearance, value.

Service
Quality
Thumbnail of user joelc452
New Jersey
1 review
0 helpful votes
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May 1st, 2021
Verified purchase

Great experience. The first time I've used Shoebacca and I had a good experience. The shoes I ordered arrived exactly when promised and were just as the description said they would be. I would definitely order from this site in the future

Quality
Thumbnail of user jrr64
Alaska
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

Had an address issue and by following the customer service pre shipping guidelines, customer service was able to help get things straightened out and my order to me!
And my order came as advertised. I would recommend and purchase from Shoebacca again.

Great customer service! They were able to help with an address issue so I was able to receive my order with no issue.

Reason I chose this business:

Price and Shoebacca had the shoe model I was looking for even though they are an older model.

Reason I chose this product:

Already had the shoe model and was looking to get a new pair in the same model due to the satisfaction with the current pair.

Service
Quality
Thumbnail of user sharlener17
Washington
1 review
0 helpful votes
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July 19th, 2021
Verified purchase
• Updated review

Out of the 3 different styles of tennis shoes ordered, one size 7 tennis shoes was put into a box labeled size 6. It's being returned and hopefully a size 6 tennis shoe will be sent. Your website is easy to use.

I was told how to return the wrong item and order the correct item. Very easy to do.

Reason I chose this business:

I was trying out a new to me company.

Reason I chose this product:

Time to replace my shoes.

Service
Quality
Your website is easy to use
July 9th, 2021
Verified site experience
• Previous review
Reason I chose this product:

Time to replace my shoes.

Thumbnail of user andrewf728
Florida
1 review
0 helpful votes
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June 11th, 2021
Verified purchase

They came to my home, measured my feet, let me choose the fabric and then I got to watch the little elves do their thing.
Loved their sense of humor (those little rascals) and their songs. They are welcome back any time

Reason I chose this business:

Pricing and products

Reason I chose this product:

My feet needed shoes

Quality
Thumbnail of user davids90
Arizona
1 review
1 helpful vote
  • Send Message
December 29th, 2011

My experience was pretty awesome with shoebacca.com, only problem I had was because I was trying to pay with two separate gift cards and the system only allowed one card. I had to call their customer service so a rep could place the order for me, and they even went so far as to call me back later that day to make sure the order processed. So I got a fresh pair of kicks that I couldn't find anywhere else, and I had them on my feet 3 days after I placed the order. Standard shipping. Shoebacca.com is awesome and I would recommend their services to everyone looking for shoes at a great price!

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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