• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,892 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user bertc50
Pennsylvania
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

I had ordered a beautiful pair of dress shoes from another website. Unfortunately, the shoes felt a little tight. I scoured the internet and Shoebacca was the only place out of about 20 sites that had the shoes in extra wide. Every other place was sold out! I was ECSTATIC when I found them!

Reason I chose this business:

It was the only place out of about 20 websites that weren't sold out of the extra wide width.

Reason I chose this product:

The shoes look really beautiful!

Quality
Thumbnail of user chasr17
Washington
1 review
0 helpful votes
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April 17th, 2021
Verified purchase

I don't know that it was better or worse than any other online shopping experience outside of the fact that the name of the company is very forgettable- my mindset was "what was that nerdily-named company that had those shoes I can't seem to find anywhere that's not the Facebook ad in which I saw them?"

Reason I chose this business:

See other answer

Reason I chose this product:

Looks. 100%.

Quality
Thumbnail of user patriciaa2187
Washington
1 review
0 helpful votes
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February 12th, 2023
Verified purchase
• Updated review

Easy shopping, easy returns and awesome sales. Ordered a pr of boots and they were too big, I returned them with a prepaid shipping label from Shoebacca. I re ordered a size smaller and love them. I'm recommending Shoebacca to all of my friends.

Reason I chose this business:

Needed to re-order a smaller size and send back boots that were to big.

Reason I chose this product:

Love these boots but I ordered and they were to large and re-ordered a smaller size.

Service
Quality
Great and they answered my e-mail question right away
February 1st, 2023
Verified site experience
• Previous review
Thumbnail of user paulc1792
Kentucky
1 review
0 helpful votes
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March 21st, 2021
Verified purchase

Overall pleased with the trainers, good price, fast delivery. Have only used the trainers once so a bit early to comment on performace, very light and overall seem to be good quality ( Asics) i run 5k twice a week so we will see in a month how they are performing.
Only slight downside is that the trainer is much tighter across my foot then usual even though it is a D, I have loosened of the laces a lot and they are so light that after the initial putting on it is not to noticeable.

Reason I chose this business:

Price and availability

Reason I chose this product:

Price, reputation, reviews

Value
Shipping
Quality
Thumbnail of user santoshh12
Rhode Island
1 review
0 helpful votes
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July 3rd, 2023
Verified purchase

Was looking for a good pair of runners after I wore down my Hokas and with my knees acting up, I didn't think I needed anything fancy. I literally stumbled on the site by accident and found a really wide range of Saucony runners for crazy cheap prices. Shipped free and received it in less than 10days, all for just $38!

Reason I chose this business:

Came across the website By accident

Reason I chose this product:

Saucony shoes are highly rated for performance, function, good looks and quality.

Quality
Thumbnail of user shannong345
Kentucky
1 review
0 helpful votes
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March 24th, 2021
Verified purchase

I ordered Rush shipping. My shoes was sent regular shipping the only good thing about it was they did reimburse me my $25 for the rush shipping. Other than that I love my shoes and I love this site after all that I still order me another pair the same day my shoes came

They were cool

Reason I chose this business:

I love their selection of puma my favorite brand of sneakers

Reason I chose this product:

I love their shoe selection

Service
Value
Shipping
Quality
Thumbnail of user chingc18
California
1 review
0 helpful votes
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March 13th, 2022
Verified purchase

This is not my first time shopping at shoebacca, and it sure will not be my last. When I find something I like at shoebacca, the whole process of buying to delivering is a breeze. Delivery is always quick, and traceable. Will recommend shoebacca to anyone!

Thumbnail of user jodyb284
Ohio
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

The shoes I ordered arrived exactly as expected and they were just as advertised. The color and fit were great! Shoebacca was very good at keeping me informed of the status and the delivery. This was my first experience with Shoebacca and I will order again!

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user markn1341
Michigan
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

I could be classified as somewhat of a skeptical shopper. I happen to cross the Shoebacca website and saw some keen shoes appeared to be significantly less than both the Keene website and Amazon. They were clearance, but was exactly what I was looking for. I took a chance, and was very pleasantly surprised. The order arrived in just a few days and was meticulously packaged and obviously inspected and I was overjoyed. I am mediately went back to the site and bought shoes for my wife and son, which also arrived just a few days later, with the same positive results, do yourself a favor, and consider buying from Shoebacca.

Reason I chose this business:

An ad caught my eye

Reason I chose this product:

I have always had a positive experience with the keen shoe brand

Quality
Thumbnail of user robinn175
Virginia
1 review
0 helpful votes
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June 24th, 2021
Verified purchase

Everything was perfect, until I tried the shoes on, they were to big. I was shocked every pair of Sperry I have purchased in the last year's were all 7`s.
I'm getting ready to return the shoes. I've already purchased another pair in a 6 1/2

Women was very nice, and helped me quickly

Reason I chose this business:

They had the best prices

Reason I chose this product:

I liked the look and color of them

Service
Quality
Thumbnail of user debbiet421
Michigan
1 review
0 helpful votes
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May 3rd, 2021
Verified purchase

Ordered from Shoebacca as I have a hard time with shoes and they had the running shoe and size I needed. So I took the chance an it turned out to be a good decision. They were shipped so fast and were exactly what I ordered.

Reason I chose this business:

The were the only company that has this brand of shoe and the exact style I needed.

Reason I chose this product:

Because its the only brand of shoe and style that works for my high arch.

Quality
Thumbnail of user simonew76
California
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

I wanted to change the size before it was mailed out, but was told that I needed to wait and receive the package and get the return authorization and send it back. Essentially start over again, long process. I eventually kept the order with the original size ordered.

Reason I chose this product:

Liberty of London x Puma

Service
Quality
Thumbnail of user anns153
Michigan
1 review
3 helpful votes
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October 24th, 2017

Ordered and paid for 2 day shipping of shoes. This is day 7 and still no shoes. No answer by phone and voicemail is full. Whatta company! Guess who will never recommend this site? Wonder if Ill ever see my money again? To Shoebacca: if you read this please check out order #*******265. The end.

Thumbnail of user cheryls368
Michigan
3 reviews
0 helpful votes
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May 5th, 2021
Verified purchase

I purchased an item that ended up being too small for my husband. I got a great price on the item, but when I went to return it, that is when I saw the catch. There is a significant restocking fee plus I had to pay the shipping to return the item. I would have ended up with a $5 credit after the fees, so we just kept it. Very happy with the item and the free shipping.

Reason I chose this business:

Had the item I needed at a great price with free shipping.

Reason I chose this product:

Looking for a golf wind shirt for my husband.

Quality
Thumbnail of user katieo119
Indiana
1 review
0 helpful votes
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February 12th, 2022
Verified purchase

Great selection, good price, quick delivery
Bought shoes as a gift. Was looking for a certain pair. I found them on your site for a good price. I was shocked how fast they got delivered and in great condition.

Thumbnail of user kevinw1137
Florida
1 review
0 helpful votes
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May 4th, 2021
Verified purchase

I scoured the interior looking for a pair of sage green sneakers. I thought I found them, but it turns out the photograph just had a weird tint. The sneakers I received were light grey. No green at all.

Reason I chose this business:

It was the only place that had the shoes I thought I was looking for.

Reason I chose this product:

Because I thought they were the exact color I was looking for.

Quality
Thumbnail of user jimmys95
New York
1 review
1 helpful vote
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December 5th, 2017

This site is a joke I ordered timberland boots only to receive a refund 5 days later with no reason.
I assume they were not in stock but atleast take them off the site or give a reason for the refund.
Just by the silly name of this company I should of known what I was dealing with

Thumbnail of user juliac851
New York
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

I called customer service and the rep told me he was going to forward the tracking info but he sent me the wrong info. Somewhat disappointed with the experience this time.
My previous purchase & overall experience was excellent

Reason I chose this business:

Great prices

Service
Quality
Thumbnail of user milyd1
Florida
1 review
0 helpful votes
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April 1st, 2021
Verified purchase
• Updated review

My son is pleased overall with the Nike running shoes. The only problem we had was with the shipping. We selected expedited shipping and the shoes arrived one day after the promised delivery date, which was one day after his track event. Customer service apologized and reimbursed us for the rush shipping charges.

The customer service agent was very apologetic and accommodating in addressing the delay with the expected arrival of the shoes.

Reason I chose this business:

Because they had the shoes my son wanted

Reason I chose this product:

My son chose the shoes because of the running performance and shoe design.

Service
Quality
Nike Running Shoes
April 1st, 2021
Verified purchase
• Previous review

My son is pleased overall with the Nike running shoes. The only problem we had was with the shipping. We selected expedited shipping and the shoes arrived one day after the promised delivery date, which was one day after his track event. Customer service apologized and reimbursed us for the rush shipping charges.

The customer service agent was very apologetic and accommodating in addressing the delay with the expected arrival of the shoes.

Reason I chose this business:

Because they had the shoes my son wanted

Reason I chose this product:

My son chose the shoes because of the running performance and shoe design.

Service
Quality
Thumbnail of user deannap105
Missouri
1 review
0 helpful votes
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April 27th, 2021
Verified purchase
• Updated review

Hi! My experience was very nice and easy! I wish, though, that I would have known how much your sizes run big. I actually wear 6 1/2, so I ordered size 7-8. They are too big and wish I would have ordered size 5-6 instead. On a brighter note, I LOVE them and they are so soft and comfortable!

Reason I chose this business:

I liked a pair of slipper boots you guys have!

Reason I chose this product:

Because they are really cute, looked soft and so comfortable! :)

Quality
Hi!
April 16th, 2021
Verified site experience
• Previous review

Hi! My experience was very nice and easy! Thank you

Reason I chose this business:

I liked a pair of slipper boots you guys have!

Reason I chose this product:

Because they are really cute.

Thumbnail of user bobr1037
Florida
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

The order process was easy and the delivery was on-time. The sandal runs a bit small, so I was glad I ordered a half-size larger. The sandal is stiff when I first put them on and needs time for a "break-in" period. So far, I'm happy with my purchase.

Reason I chose this business:

Price and delivery.

Reason I chose this product:

Keen has an exceptional reputation. This is my first pair.

Quality
Thumbnail of user brookem3
California
1 review
11 helpful votes
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May 30th, 2013

I finally found the Nike sneakers I had wanted on this site, so I ordered them and an additional pair that caught my eye while browsing. Unfortunately, they went out of style by the time they got to me. I waited two weeks before I sent an email to customer service inquiring about my order. No one responded. I didn't get a tracking number on my shipping confirmation email so I couldn't even check on it that way. I sent another email after three weeks and got a response a few days later stating that my shoes were on their way. Five weeks after my order was initally placed, my shoes arrived.
I gave the second star because the shoes arrived in good condition and were packed well for shipping. But due to the geriatric snail delivery wait, I doubt I'll shop with Shoebacca again.

Thumbnail of user melissam3404
Ohio
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

My husband had a hard time finding the same shoe he already had. Placed an order with Amazon, but the product had misshapen soles. Saw the site for Shoebacca and gave it a try. Easy to find what we were looking for on this site. The shoes arrived and were perfect! Exactly what he was looking for and perfect condition.

Quality
Thumbnail of user donnaw2298
North Dakota
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Our grandson had his eye on Puma Pikachu tennis shoes. No one had his size. I shopped online and found them! I ordered them in hopes to surprise him by the end of the week when he was visiting again. They arrived quickly, were exactly as expected, and our grandson couldn't have been any happier! They were a perfect fit and perfect hit!

Reason I chose this business:

They had my grandson's size and offered free shipping.

Reason I chose this product:

It's what my grandson wantef.

Quality
Thumbnail of user kens627
Connecticut
1 review
1 helpful vote
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May 20th, 2021
Verified purchase

I blew it and bought the wrong size shoes. Or I just accidentally bought woman's shoes. It was unclear which gender these shoes were for. Thats the only reason for a so/so review. I need to return them to you guys.

Reason I chose this business:

Great deal.

Quality

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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